Abstract Department/division chairpersons are key personnel in the two-year college's effort to adapt to the rapidly changing education milieu and instructional demands of the 1970s and 1980s. However, they often appear to function less than effectively. In this article a procedure for identifying factors preventing chairpersons from exercising leadership is suggested. That procedure is the nominal group process, a group consensus-reaching technique widely acclaimed by organizational development specialists and useful in a variety of administrative functions. Further, the use of the procedure at a recent chairpersons' workshop is reviewed and a description of the most prevalent factors the participants perceived as preventing from doing their jobs is summarized. The workshop attendees identified four broad categories of obstacles to their effectiveness: (1) lack of clear role definition, (2) weak support and direction from upper-level administrative personnel, (3) faculty-related problems, and (4) internal organization/management problems.
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