Universitas Muhammadiyah Yogyakarta Research Articles

Analysis of the Effectiveness of Online-Based Patient Queue Management System Innovation: Study at the Dental and Oral Hospital, Universitas Muhammadiyah Yogyakarta, Indonesia

Long queues and long waiting times at dental and oral health services are frequent complaints from patients. This is caused by the time for dental and oral procedures which generally takes quite a long time compared to other health services. The Dental and Oral Hospital (RSGM) of Universitas Muhammadiyah Yogyakarta (UMY) implemented innovation in the form of an online patient queue management system to overcome this problem. This research aims to evaluate the effectiveness of the online queuing system. This study used a non-experimental observational design with a cross-sectional approach. Data was collected through a survey of 1000 patients who used the RSGM UMY online queue system. Data were analyzed using descriptive statistics and inferential statistical tests. The research results show that the RSGM UMY online queuing system is effective in reducing patient waiting time. The average patient waiting time with the online queuing system was 21.33 (SD 1.45) minutes, shorter than with the manual queuing system which averaged 112.32 (SD 8.23) minutes. Patients were also satisfied with the online queuing system, with 92.32 (SD 4.21) respondents stating they were satisfied. The online patient queue management system at RSGM UMY has proven effective in reducing patient waiting time and increasing patient satisfaction. This system can be a model for other RSGMs to improve the quality of their services.

The Relationship Between Service Quality and Individual Characteristics with Patient Satisfaction of Teledentistry Service Users at RSGM Universitas Muhamadiyah Yogyakarta

Teledentistry is the use of information and communication technology in treatment, counseling, education, to improve dental and oral health during the COVID-19 pandemic. Teledentistry services as a medium for dental and oral health consultation need to pay attention to the quality of service and individual characteristics which are the main determinants of health services. The purpose of the study was to identify the relationship between service quality and individual characteristics with patient satisfaction of teledentistry service users. Cross sectional type of research. The technique of taking subjects using simple random sampling. The number of respondents was 125 renpondents. The research instrument uses servqual with Likert scale and patient satisfaction instrument with Likert scale. Respondents filled in individual characteristic data consisting of age, gender, education level and occupation. Data analysis in this study used pearson correlation test and multiple linear regression test. The Pearson correlation test showed that there was a relationship between service quality (p = 0.001) and age with patient satisfaction (p = 0.001) and there was no relationship between sex (p = 0.076), education level (p = 0.542) and occupation (p = 0.363) with patient satisfaction using teledentistry services. The results of multiple linear regression tests showed a significant relationship between service quality (?= 0.126; p= 0.001) and age (?= -0.044; p=0.025) with patient satisfaction using teledentistry services at RSGM Universitas Muhammadiyah Yogyakarta. The better the quality of service, the higher the level of patient satisfaction, the younger the age, the higher the level of patient satisfaction. There is no influence of gender, education level and occupation on patient satisfaction of teledentistry service users at RSGM Universitas Muhammadiyah Yogyakarta.

The Effect of Indirect Pulp Capping Treatment on Oral Health Quality of Life at The Dental Hospital Universitas Muhammadiyah Yogyakarta

Background: Dental and oral health-related quality of life is an individual's assessment of the impact of oral disorders that can affect the overall quality and well-being of their lives. One of the oral disorders that is frequently experienced by the community is pulpitis, which, if left behind, can cause pain and cause the tooth to become necrotic. Indirect pulp treatment can be done to deal with pulpitis and improve the patient quality of life. The study aims to determine the impact of indirect pulp capping treatment on quality of life based on gender, age, educational level, and number of teeth treated. Methods: The data collection technique in this study uses primary data in the form of a questionnaire and secondary data, which is data from the medical records of patients performing pulp capping treatment. The sample in this study is a patient who has completed indirect pulp capping treatment in the dental hospital UMY. The data analysis used in this study is descriptive analysis as well as chi square tests and controls to test the hypothesis. The results of this study are patient gender, the education level, and the number of teeth treated have no influence on quality of life related to oral health (p>0.05) otherwise the patient age has an influence on quality of life related to oral health (p<0.05). Conclusion: Gender, education level, and number of teeth treated have no influence, while age has an influence on quality of life

Students' Perception of Learning Vashmid Model of Japanese Pronunciation Through Online Mode

Language acquisition is intricately connected to mastering pronunciation. Japanese pronunciation acquisition is mostly implemented through drill techniques and repetition activities. Drill approach is seen suitable for enhancing pronunciation skills due to its emphasis on language skills. Learning using drill techniques has traditionally been conducted in face-to-face or offline settings. Technological progress and the pandemic have led to an increase in online learning. Researchers aim to study Japanese pronunciation acquisition through online methods that had previously been conducted in person. This study aims to identify the students' perceptions and challenges encountered when learning pronunciation using online methods. The research employed a descriptive qualitative method by administering questionnaires to 15 students from the Japanese Language Education Study Program at Universitas Muhammadiyah Yogyakarta. These students had undergone pronunciation instruction utilizing the VASHMID paradigm in an online setting. Most students in the study believe that learning pronunciation effectively is achievable through online methods. The pupils have successfully predicted and prepared for any challenges that may arise during online learning.

Cover, Content, and Editorial Note from Borneo J Pharm Vol. 7 No. 1 February 2024

Assalamu’alaikum Wr. Wb. Alhamdulillahirabbil ‘alamin. The next edition of the Borneo Journal of Pharmacy (Borneo J Pharm) was published in February 2024. This edition contains ten articles: Pharmacognosy-Phytochemistry, Analytical Pharmacy-Medicinal Chemistry, and Clinical-Community Pharmacy. This edition includes writings from four countries: India, Indonesia, South Africa, and Thailand. The authors come from several institutions, including Universitas Muhammadiyah Kalimantan Timur, Universitas Gadjah Mada, Khon Kaen University, Universitas Muhammadiyah Surakarta, University of the Witwatersrand, Universitas Sanata Dharma, Universitas Halu Oleo, Universitas Bhakti Kencana, Universitas Negeri Gorontalo, Sekolah Tinggi Farmasi Mahaganesha, Universitas Tanjungpura, National Research and Innovation Agency of the Republic of Indonesia, Universitas Surabaya, Universitas Airlangga, Universitas Indonesia, M. S. Ramaiah University of Applied Sciences, and Universitas Muhammadiyah Yogyakarta. Editorial boards are fully aware that this edition has room for improvement. Hence, with all humility, we are willing to accept constructive suggestions and feedback for improvements to the publication for the next editions. The editorial board would like to thank all editors, reviewers, and contributors of the scientific articles who have provided the repertoire in this issue. We hope all parties, especially the contributors, can re-participate in the publication in the next edition in May 2024. Wassalamu’alaikum Wr. Wb.

Correlation between Religiosity and Adversity Quotient of Islamic Education Students of Universitas Muhammadiyah Yogyakarta

This research aims to: 1) Analyze the religiosity of Islamic Education students of the University of Muhammadiyah Yogyakarta batch 2019. 2) Analyze the adversity quotient of Islamic Education students of Universitas Muhammadiyah Yogyakarta of 2019. 3) Analyze the correlation between religiosity and adversity quotient of Islamic Education students of Universitas Muhammadiyah Yogyakarta of 2019. The type of this research was correlational research with a quantitative approach. The population of this research was active students of Islamic Education of Universitas Muhammadiyah Yogyakarta, a total of 157 students. The sample was taken from 113 respondents through a simple random sampling technique. The result showed that: 1) The religiosity of Islamic Education students of UMY of 2019, as evident from the total sample of 113 out of 157, was in an average category of 74%. 2) The adversity quotient of Islamic Education students of UMY of 2019, as evident from the total sample of 113 out of 157, was in an average category of 64%. 3) The hypothesis claiming that there is a positive correlation between religiosity and adversity quotient among Islamic Education students of UMY was accepted. This acceptance was based on the result of the correlation test, which indicated a Sig. Value of 0,000 < 0,05 and correlational coefficient (r) value of 0,602. Thus, it was concluded that the higher the religiosity of the Islamic Education students of UMY Batch 209 is, the higher their adversity quotient is. Consequently, the lower the religiosity of the Islamic Education students of UMY of 209 is, the lower their adversity quotient is.

Innovation Adoption of Household-Scale Portable Biodigester to Reduce the Impact of Food Waste in Bangunjiwo Village, Bantul District

Abstract. This community service activity is the implementation of a portable biodigester in Bangunjiwo Village, Bantul Regency. The activity took place from February to March 2023 in Ngentak Hamlet, Bangunjiwo Village, Kasihan Subdistrict, Bantul Regency, and involved participants consisting of representatives from the Neighborhood Association (RT) and mosque administrators. The guidance on the use and maintenance education of biodigester was conducted by a team consisting of lecturers from Agribusiness Study Program from Universitas Muhammadiyah Yogyakarta and Creavill Indonesia, who have expertise in biodigester technology. The activity was conducted in several sessions where the participants were provided with an in-depth understanding of the principles and benefits of biodigester and the necessary steps for routine maintenance. In conclusion, the implementation of a portable biodigester in Bangunjiwo Village, Bantul Regency has brought significant benefits in reducing the impact of food waste, generating renewable energy, improving agricultural productivity, protecting the environment, and saving costs. This activity actively involved the participations of the Bangunjiwo Village community, and strengthened awareness of the importance of utilizing environmentally friendly technologies such as biodigester.

Digitizing the Teaching of Receptive and Productive Skills for Ta’bir Syafawi Course Using My Klass

Technological development in digital age is driving a significant educational transformation but have not yet been fully responded optimally. This study aims to discover the digitization of teaching receptive and productive skills for ta’bir syafawi course using My Klass at Arabic Education Department Universitas Muhammadiyah Yogyakarta. The researchers employed a case study in this course as one of the department's mandatory courses. In-depth observation and documentation were used to acquire data from the My Klass application which was then descriptively examined using the Miles and Huberman technique, which consists of data display - data reduction - conclusion/verification. The findings showed that My Klass is a digital learning application based on Moodle with two key components. The first type is used to create 22 study activities, four of which were used in the course: "attendance, assignment, forum, and feedback". The second is utilized to generate seven different sorts of instructional resources, two of which are used: file and URL. This study concluded that the program is excellent for digitizing the teaching of both receptive and productive language skills. It has numerous advantages including ease of use and flexibility, interaction and collaboration, consideration of individual branches, and centralized access to academic resources. The teacher's lack of technological skill, a lack of learning engagement, the prevalence of social isolation, and the issue of personal data protection are among the challenges in using this application.

Training on the Legal Aspect of Electronic Medical Record Systems: A Community Service Initiative at Universitas Muhammadiyah Yogyakarta (UMY) Pharmacy

Abstract. By December 31, 2023, the transition period for migrating to the electronic medical records system was concluded. Historically, the vast number of pharmacies made the conventional medical record systems inadequate, with not all pharmacy transactions being documented as required. Today, every healthcare transaction within a pharmacy, including those at Universitas Muhammadiyah Yogyakarta (UMY) pharmacy, must be recorded electronically. Addressing the challenge, the main discussion problem centered on how pharmacy personnel at UMY could be effectively trained and conversant with the new system's intricacies. In order to address this matter, a community services program using a discussion-based socialization method was initiated. Additionally, a training methodology involving mini-lectures paired with pre and post-tests was employed. These tests aimed to assess participants' existing knowledge and the training's efficacy. The findings were promising. Post the mini-lecture, there was a notable improvement in the post-test scores compared to the pre-test. This improvement signified the enhanced understanding and readiness of the UMY pharmacy personnel to use the electronic medical record system. Their heightened confidence in electronically managing and recording healthcare transactions was evident. With the evolving landscape, pharmacies, as fundamental pillars of healthcare facilities, have the onus to digitally record all healthcare transactions and services. A testament to the program's effectiveness was that 31.25% of the participants were well-versed with the contents of the Ministry of Health Regulation Number 24/2022 on Medical Records by the end of the training.

Prophetic Prayer as a Physical Exercise to Obtain Bone and Joint Health

Abstract. Osteoarthritis and osteoporosis are two conditions that come to people as they getting older. These conditions are types of degenerative diseases. Osteoarthritis is not the same as osteoporosis. To prevent their prevalence, education to increase the knowledge of the community about the conditions is necessary. Education is essential to prevent complications of the diseases. One of the recent trends is boarding courses for the senior community called as Pesantren Lansia. This Pesantren Lansia gives the members religious knowledge and practices. As a Muslim, praying five times a day is a routine which can also be considered as a physical exercise, including an exercise for some joints and muscles. This type of exercise has the benefits for a healthy body. This research was completed through the education and practice courses for seniors who joined Pesantren Lansia. Prophetic prayer was learned and practised during the course. Participants also completed a pre-test and post-test examination. This community service is a joint program between Universitas Muhammadiyah Yogyakarta and a charity foundation called Yayasan Amal Abadi Indonesia (YAAI). The course was held on January 22nd, 2023 in Krajan, Ngemplak, Sleman. Following the course, the participants had better knowledge of osteoarthritis and osteoporosis. Participants had better knowledge of prophetic prayer practice, too. Participants could perform better prayer and understood the correlation between prophetic prayer and prevention of osteoarthritis and osteoporosis complication. Education and practising under guidance are needed to improve the knowledge of osteoarthritis and osteoporosis among senior participants. The five-time prayer is correlated to the health of bone and joint. HERE
 

Strengthening the Capacity of Indonesian and Malaysian Student Institutions with a Project-Based Education Approach

Abstract. Student institutions play an important role in the educational process and social life. In the era of rapid technological development, innovation is needed in every movement and activity of students to maintain their existence. One form of adaptation needed is the openness to new methods to expand reach, as well as international collaboration. Student institutions in study programs, such as the Student Association (HIMA) of the Islamic Religious Education Study Program (PAI) at the Faculty of Islamic Religion (FAI) of Universitas Muhammadiyah Yogyakarta (UMY) and the Islamic Education Lajnah (LPI) of Universiti Malaya (UM), have roles and tasks that have been arranged. Both of these institutions already have work programs and organizational activities, both in academic and non-academic aspects. However, based on initial observations, activists in these two institutions face several problems in carrying out management. Among others is the lack of cohesiveness between members and fluctuations in the mental well-being condition of student activists which have an impact on the institution's performance. Given the importance of the role of student institutions, solutions in the form of counseling related to the welfare of student activists are certainly needed. This solution includes aspects of self-regulated learning, socio-emotional management, and mentoring in the implementation of project-based student activities on a global scale. This program aims to increase students' understanding of roles and responsibilities in education and society. The focus of this program is to strengthen emotion regulation and performance management based on the values of cooperation, care, and responsibility. It is hoped that this program can strengthen the character of students and increase their creativity in facing the challenges of the Industrial Revolution 4.0 and the era of Society 5.0, while still upholding Islamic and educational values. The methods used to achieve this goal include a) FGDs with partners; b) Promotion of activities; c) Implementation of workshops to strengthen the capacity of student institutions; d) Assistance through the Emotional Literacy website; and e) Monitoring and evaluation of activities. The result of this service activity is the implementation of several program collaborations, both face-to-face and hybrid. Among them are workshops related to organizational management and emotions for activist students, World Women's Day webinars in the commemoration of International Women's Day, and International Seminars on graduate profiles of Education Study Program students. In addition to the collaboration program between the student body of PAI UMY and LPI UM, in this service, an emotional literacy website has also been released which is expected to be one of the media for the general public to improve emotional management and digital literacy skills, especially for both institutions.

Establishment of Village Profile through Data Collection of Hargorejo Village Potential to Support Sustainable Development

Abstract. Hargorejo is one of the villages located in the Menoreh Mountain Area, with conditions in the form of various supports in various potentials that can be used as a source of driving village development. To carry out development so that it can be optimal and on target, of course, it requires a database in the form of a village profile. However, Hargorejo Village itself has obstacles that make it impossible to have a village profile that is sufficient in accordance with development needs. Seeing this problem, the Community Service Program - Community Empowerment (KKN-PPM) team of Universitas Muhammadiyah Yogyakarta carried out a series of data collection activities to then be used as a database that serves as a provision of support in the smooth development of the village in the future. The results of this service activity found various potentials of Hargorejo Village both in the economic, social, and cultural sectors that are quite diverse so that they are considered strong enough to be a source of driving sustainable village economic growth.

Laravel Framework-Based Information System of the Department of Information Technology of Universitas Muhammadiyah Yogyakarta

It is crucial to have a reliable and adequate information system to implement information technology. It explains why technology must continue advancing in this area, specifically regarding the Information Technology Department’s information management at Universitas Muhammadiyah Yogyakarta (UMY). Information has been disseminated through the WhatsApp and Telegram applications, leading to improper conveying of the made and supplied information due to excessive stacking. Hence, a web-based information system was developed in PHP with the help of the Laravel framework to overcome the issue. Moreover, a database was set up using MySQL to circumvent the issue. The newly constructed information system could enhance information management, leading to more accurate and efficient information generation for various uses.

Preface

The 6th ICoSA (International Conference on Sustainable Agriculture) 2023 is annual international scientific meeting organized by Department of Agrotechnology, Faculty of Agriculture, Universitas Muhammadiyah Yogyakarta (UMY). This conference is dedicated to facilitate discussion among stakeholders (both domestic and/or international) related to the major issues found in agricultural sectors, particularly in the implementation of sustainable agriculture. This conference also mediates a beneficial exchange of information to support the improvement and the development of agriculture. For its fifth implementation, the 6th ICoSA 2023 brought the theme of "Smart Farming Toward Society 5.0 For SDGs. This conference was conducted in the form of Hybrid meeting on August 9-10 2023. We recorded high enthusiasm from the participants coming from different areas and institutions across Indonesia that applied to join in this conference. This excitement was reflected by 104 papers received. Regarding its implementation, this conference provided two main activities, including plenary talks and parallel discussion regarding various fields of studies related to agriculture.After performing highly selective scientific review on the submitted paper, we are delighted to present this proceeding as a paper compilation representing various field of studies, such as crop production system, crop protection, management of land use, and postharvest management. We would like to express our gratitude to the organizing committees and supporting parties for their hard work and precious support, either during the conference and the post- conference publication, thus leading to a success of 6th ICoSA. We sincerely hope that this conference can be considered as a scientific forum providing high quality discussion among researchers and other related stakeholders in agricultural sectors. We believe that the proceeding may serve as a useful source of reference for further studies which will contribute significantly to the future agriculture development.list of Committees are available in this Pdf.

Peer Review Statement

All papers published in this volume have been reviewed through processes administered by the Editors. Reviews were conducted by expert referees to the professional and scientific standards expected of a proceedings journal published by IOP Publishing. • Type of peer review: Double Anonymous • Conference submission management system: Morressier • Number of submissions received: 57 • Number of submissions sent for review: 55 • Number of submissions accepted: 43 • Acceptance Rate (Submissions Accepted / Submissions Received × 100): 75.4 • Average number of reviews per paper: 3 • Total number of reviewers involved: 12 • Contact person for queries: Name: Dina Wahyu Trisnawati Email: dina.trisnawati@fp.umy.ac.id Affiliation: Universitas Muhammadiyah Yogyakarta

Peningkatan Kemandirian Ekonomi Pondok Pesantren Ahmad Dahlan, Kriyan melalui Usaha Ternak Ikan Nila dan Ikan Gurami

Enhancing entrepreneurial spirit at Pondok Pesantren (Islamic Boarding Schools) becomes a crucial point in the effort to improve the independence of the institution, considering the increasing needs and its potential to contribute to the economic well-being of the institution. In addition, the students (santri) also receive lessons in entrepreneurship, enabling them to learn about business and gain the confidence to become entrepreneurs, especially if supported by the readiness of the institution to facilitate its students. Besides the independence of the institution itself, entrepreneurship at Pondok Pesantren also benefits the surrounding community when the initiated business manages to empower the local community. Pondok Pesantren Ahmad Dahlan, located in Kriyan, Kulon Progo, Yogyakarta Special Region, is one such institution that has the potential to develop an independent business. This is considering that the institution already has a 3kg Gas (Melon) business and has received prior training. Pondok Pesantren Ahmad Dahlan has significant potential in developing entrepreneurial spirit, both among its students and administrators. This results in a lack of diversification of economic revenue sources to support the institution's activities. To address this issue, the Community Service Team from Universitas Muhammadiyah Yogyakarta (UMY) implemented a community service program focusing on the cultivation of tilapia and gourami fish. The methods used include training, field practice, and ongoing assistance, monitored and evaluated periodically. The findings indicate a significant increase in knowledge and skills in fish cultivation among students and administrators, as well as the potential for a significant increase in income from this fish farming business. Thus, this program positively contributes to the utilization of land and human resources for additional income to support the activities of Pondok Pesantren Ahmad Dahlan.

The Effects of Green Open Spaces on Microclimate and Thermal Comfort in Three Integrated Campus in Yogyakarta, Indonesia

This study aims to assess the effect of green open space (GOS) on the microclimate and thermal comfort in three integrated campuses namely Universitas Gadjah Mada (UGM), Universitas Muhammadiyah Yogyakarta (UMY), and Universitas Pembangunan Nasional (UPN) Veteran. In order to achieve the research objective, three main steps were conducted. First, we mapped the GOS area and density of the three integrated campuses using a high-resolution satellite imagery. Second, three microclimate parameters such as air temperature, relative humidity, and wind speed were measured to each detected green spaces in the morning (08:00 am), at noon (01:00 pm), and afternoon (5:00 pm). Subsequently, the results of microclimate measurements were used to calculate the level of thermal comfort using Thermal Humidity Index (THI) method. Third, we carried out statistical analysis to investigate the correlation between the distribution and the density of GOS and the microclimate conditions. The results showed that a negative (-) correlation occurred between the pattern and density of GOS with temperature and wind speed indicating that clustered GOS significantly reduces the air temperature as well as the wind speed. On the contrary, the relative humidity has been increased. UPN campus has the highest temperature and wind speed and the lowest humidity among other campuses. According to the results of THI, a 100% of the UPN areas are uncomfortable, while at UGM and UMY 42,08% and 11,28% of their area are uncomfortable, respectively. This study found that the existence of GOS has an effect on microclimate depending on pattern and density.

The Influence of Organizational Activeness and Time Management on Students' Communication Ability

The aim of the research is: 1) to prove the influence of organizational activeness towards the communication ability, 2) to prove the influence of time management towards the communication ability, and 3) to prove the influence of organizational activeness and time management simultaneously towards the communication ability. The research implemented quantitative approach. The population of the research was students who were active in organization of Islamic Education in Universitas Muhammadiyah Yogyakarta from batch 2020 and batch 2021, consisting of 93 students. The data collection was done using questionnaire with Likert scale. The data analysis was done using descriptive statistic and multiple regression analysis to test the hypothesis. The results of the research are as follows: 1) Organizational activeness gives partial influence and has positive influence towards the communication ability of Islamic Education students from batch 2020 and batch 2021 Universitas Muhammadiyah Yogyakarta. 2) Time management gives partial influence and has positive influence towards the communication ability of Islamic Education students batch 2020 and batch 2021 Universitas Muhammadiyah Yogyakarta. 3) The organizational activeness and time management gives simultaneous influence towards the communication ability of Islamic Education students from batch 2020 and batch 2021 Universitas Muhammadiyah Yogyakarta. Moreover, the amount of influence of organizational activeness and time management towards the communication ability of Islamic Education students from batch 2020 and batch 2021 Universitas Muhammadiyah Yogyakarta is 53.7%.
 Keywords: : Organizational Activeness, Time Management, Communication Ability

The role of university social responsibility during Covid-19 outbreaks: Analysis of Indonesia and Malaysia

Discussions related to social responsibility became one of the important topics during the pandemic because many people were affected from economic to social aspects. Therefore, the university's contribution to society through the University Social Responsibility program is considered important and significant to reduce the impact caused by the COVID-19 pandemic. This study aims to analyze the USR program's form and benefits for COVID-19-affected communities, examining actions of Indonesian and Malaysian universities. Addressing research gaps, it offers valuable insights, comparative analysis, and practical recommendations for Southeast Asian universities and policymakers, enriching the discourse on University Social Responsibility.This study selected two universities as case studies, namely Universitas Muhammadiyah Yogyakarta (UMY) and Universiti Sains of Malaysia (USM). During the Covid-19 pandemic, these two universities implemented USR according to the triple bottom line, especially in the social field. The research methodology employed for this article encompasses qualitative techniques, primarily through in-depth interviews and the collection of secondary data, which also encompasses website evaluations and media clippings. The results showed that UMY and USM implemented USR in the form of community empowerment in the fields of education, health, and technological innovation. Both universities created a community empowerment scheme by involving students, lecturers and other stakeholders to show their contribution in dealing with and solving community problems affected by the Covid-19 pandemic. These universities have always been oriented towards innovation, especially in the fields of education, research and community service. Innovation is significant because it can help increase skills and add value to the wider community and have an impact on sustainable development.

Crisis Communication During COVID-19 Pandemic: Lessons from Universitas Muhammadiyah Yogyakarta

The COVID-19 pandemic has devastated the global population, disrupting many aspects of human life, including education. Countries like Indonesia have implemented policies requiring schools, colleges, and universities to be closed. This research aims to develop crisis communication guidelines specifically adapted for higher education institutions to prevent the spread of the virus. One higher education institution, Yogyakarta Muhammadiyah University (UMY), has switched from traditional face-to-face lectures to online learning. This study used a qualitative approach, data collection techniques of in-depth interviews with the UMY Public Relations Bureau, the UMY Planning and Development Agency (BPP), students, and document analysis to examine crisis communication management strategies implemented by universities during the pandemic. The study results found a crisis communication model used by students, parents, educators, and employees to continue learning and working safely and comfortably despite the spread of COVID-19. The latest information can be found on https://COVID 19.umy.ac.id/ and UMY’s official social media. This research contribution includes the integration of theory, practical applications, empirical insights, and a deeper understanding of crisis communication strategies in the context of higher education institutions and government responses to the COVID-19 pandemic.