Commentary Health AffairsVol. 5, No. 1 But What About Quality?Paul M. Ellwood Jr. and Barbara A. Paul AffiliationsInterStudy, Minneapolis, is a health systems consultant.PUBLISHED:Spring 1986No Accesshttps://doi.org/10.1377/hlthaff.5.1.135AboutSectionsView articleView Full TextView PDFPermissions ShareShare onFacebookTwitterLinked InRedditEmail ToolsAdd to favoritesDownload CitationsTrack CitationsPermissions View articleTOPICSQuality of careHealth maintenance organizationsClinical careQuality assuranceOrganization of careQuality improvementCost containmentHealth care providersHospital qualityAccess to care Loading Comments... Please enable JavaScript to view the comments powered by Disqus. DetailsExhibitsReferencesRelated Article MetricsCitations: Crossref 15 History Published online 1 January 1986 InformationCopyright © by Project HOPE: The People-to-People Health Foundation, Inc.PDF downloadCited byHebrew version of the physical therapy patient satisfaction questionnaire: cross-cultural adaptation and psychometric properties11 July 2021 | Physiotherapy Theory and PracticeThe Turkish version of the MedRisk instrument for measuring patient satisfaction: measurement properties in physical therapy care among inpatients6 September 2018 | Disability and Rehabilitation, Vol. 42, No. 2Cross-cultural adaptation and validation of the Physical Therapy Outpatient Satisfaction Survey in an Italian musculoskeletal population5 April 2013 | BMC Musculoskeletal Disorders, Vol. 14, No. 1Italian Version of the Physical Therapy Patient Satisfaction Questionnaire: Cross-Cultural Adaptation and Psychometric Properties4 April 2013 | Physical Therapy, Vol. 93, No. 7Rehabilitation and Therapy Research Society Second Annual Conference The Challenges of Clinical Research : 25–26 May 2006 at University College Dublin19 July 2013 | Physical Therapy Reviews, Vol. 11, No. 3The Development of an Instrument to Measure Satisfaction With Physical TherapyPhysical Therapy, Vol. 80, No. 9Perceptual Gaps in Understanding Patient Expectations for Health Care Service QualityHealth Care Management Review, Vol. 25, No. 2Customer Satisfaction and Consumer ResponsibilityHealth Marketing Quarterly, Vol. 17, No. 2Validating Quality Indicators26 July 2016 | Evaluation Review, Vol. 21, No. 3Adapting a strategic management model to hospital operating strategiesJournal of Management in Medicine, Vol. 9, No. 2Evolutions in utilization and quality managementGeneral Hospital Psychiatry, Vol. 11, No. 4HMOs in the U.S.A. and Britain: A new prospect for health care?Social Science & Medicine, Vol. 27, No. 4National health policy: Efficiency-equity synchretismSocial Justice Research, Vol. 1, No. 3Health Care Organizational Performance: Present and Future Research4 September 2016 | Journal of Management, Vol. 13, No. 2Economic Forces and Hospital Technology10 March 2009 | International Journal of Technology Assessment in Health Care, Vol. 3, No. 2