This article reflects on the management of a neighborhood residents' association located in a large city in the state of São Paulo. This study makes an important contribution to the debate on popular participation in city planning as a management strategy to achieve the UN Sustainable Development Goal (SDG) number 11, which states: "Make cities and human settlements inclusive, safe, resilient and sustainable." The methodology developed was bibliographic and field research with a qualitative approach, using semi-structured interview techniques and observation. The data collected in the interviews were analyzed from a theoretical-critical perspective that ensures a reading of social reality and favors the understanding of social relations in their essence, that is, beyond what is presented in the appearance of facts. The study brought indicators that, although residents' associations are privileged spaces for popular participation, in the institution investigated, no practice of protagonism of residents in social mobilization and participation in collective affairs was observed. It is clear that the residents' association is unable to perform its political functions, much less facilitate the population's approach to municipal management, aiming at participation in the elaboration of public policies and sustainable local development.
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