Keywords: Deaf awareness; Healthcare education; Heathcare inequality Purpose: Deafness is one of the largest disabilities in the UK, with 12 million individuals being deaf and 900,000 being severely deaf (NHS England, 2017). Deaf typically experience poor access to health services, poor communication during consultations and poor access to health information. People who are deaf have several barriers to accessing healthcare and can be attributed to a lack of awareness associated with inadequate training. Identifying gaps in awareness and developing appropriate training resources may increase deaf awareness and has the potential to transform clinical service provision. This study explored healthcare undergraduates’ perceptions of the barriers faced by deaf individuals when accessing healthcare services. Methods: A semi-structured interview was adopted for a focus group design. Discussion topics included: previous experience and exposure, daily challenges for deaf individuals, barriers to accessing healthcare, challenges with assessment or treatment, best communicative methods, and educational ideas. Participants met the following inclusion criteria; being over the age of 18 years and a healthcare undergraduate student in their 2nd or 3rd year studying Physiotherapy, Rehabilitation and Exercise Science, or Radiography. The focus group was conducted online through ‘Microsoft Teams’ platform which was recorded to allow for transcription and data analysis. Data were analysed by thematic analysis and a second researcher confirmed the derived themes. To reduce bias a reflexivity account was provided by the researchers. Results: Nine undergraduate students participated, seven were on the Physiotherapy programme and two Rehabilitation and Exercise Science programme. One student was hard-of-hearing whilst all other students had limited or no exposure of communicating with deaf individuals. Three students had participated in a deaf awareness course prior to data collection. Five main themes emerged from the data: (1) Exposure and Awareness, (2) Knowledge and Understanding, (3) Communication, (4) Education, and (5) Patient-Centred Care. Participants were overall empathetic towards deaf individuals. Students with limited exposure were able to recognise healthcare barriers, however demonstrated limited knowledge and understanding of deafness. Students with previous exposure demonstrated more insight and were more willing to lead the focus group discussions. Common misconceptions, such as the ability of the profoundly deaf to read in written English, arose from the focus group discussions. Overall, students were able to identify a gap in their knowledge and were willing to improve their future patient care by engaging in education. Conclusion(s): There is a need to implement deaf awareness training into undergraduate healthcare programmes. Future research should evaluate the effectiveness of implemented deaf awareness training into healthcare undergraduate programmes. Impact: This research highlights an educational need and desire by healthcare students for deaf awareness education in order to deliver higher quality future patient-centred care to the deaf population. Funding acknowledgements: This project did not receive funding.
Read full abstract