Umrah Pilgrims Research Articles

Faktor-Faktor Yang Mempengaruhi Kepuasan Jamaah Umroh Dan Haji Dengan Persepsi Kesehatan Sebagai Variabel Moderating

Background – Indonesia is the country with the largest Muslim population in the world. This creates a lot of interest and demand for Hajj and Umrah in Indonesia. Hajj and Umrah are worship activities carried out by visiting Mecca and Medina and carried out in accordance with religious law. Since the city of Mecca reopened for Umrah pilgrims after Covid-19, thousands of people have visited various travel services that provide Umrah services. Various types of travel offers ranging from cheap prices, good aircraft facilities, and hotels close to the Kaaba. This offering strategy is carried out to get the attention of prospective Umrah pilgrims. Aim – In this study, the purpose of the study is to test whether service quality, price perception, trust, empathy and health perception influence customer satisfaction and whether health perception is able to moderate all these factors. Design / methodology / approach – This type of research is quantitative research, namely analyzing data in the form of numbers. The data used in this research is primary data which is data directly obtained from the first data source. Data was obtained from the results of a questionnaire distributed to respondents, namely Hikmah Travel pilgrims and Umrah pilgrims. The method used is multiple linear regression analysis with moderator effects. Findings – The results of this research are that the service quality variable (X1) has no effect on consumer satisfaction (Y), the price perception variable (X2) has no effect on consumer satisfaction (Y), the trust variable (X3) has no effect on consumer satisfaction (Y), the empathy variable (X4) has a significant effect on consumer satisfaction (Y), healthy perception (Z) moderates the influence of service quality (X1) on consumer satisfaction (Y), healthy perception (Z) is unable to moderate the influence of price (X2) on consumer satisfaction (Y), healthy perception (Z) is able to moderate the influence of trust (X3) on consumer satisfaction (Y), healthy perception (Z) is unable to moderate the influence of empathy (X4) on consumer satisfaction (Y). Conclusion - The ability of health perception to moderate consumer satisfaction is seen from the quality of service, price perception, trust is good, so this needs to be a concern for hajj and umrah services. However, the absence of health perception will actually result in compromised customer satisfaction. Research implication – Empathy has a significant effect on consumer satisfaction, so travel agencies should pay attention to the empathy factor so that it can increase consumer satisfaction and can be used to attract Hajj pilgrims to use their travel services. Apart from the empathy factor, healthy perceptions are able to moderate the factors of service quality and trust in customer satisfaction, so travel agencies must also pay attention to these factors to get potential customers. Limitations – The population in this research is Hajj and Umrah travel services in East Java, while the sample from this research is Umrah and Hajj pilgrims at Hikmah Travel.

3D Modelling for the Hajj and Umrah Pilgrims

A 3D simulation model is generated that can be used for a virtual representation of people who are performing Hajj and Umrah so that future travelers can gather the necessary information to perform religious ceremonies and be well prepared before arrival to the holy places. Traffic and pedestrian management in the areas is also presented. The purpose is to speed up the calculation of all events of interest to the authorities in a simulator, such as the behavior of vehicles, pedestrians on the streets, and worshippers. Two GPU solution alternatives and one CPU solution alternative are proposed, and the performance of the proposed solutions is also compared.

Analisis dan Perancangan Sistem Informasi Pendaftaran Jemaah haji & umroh berbasis website pada travel PT. Nur Mekahiyah Wisata

This research is entitled "Analysis and Design of a Website-Based Information System for Registration of Hajj & Umrah Pilgrims at Travel PT. Nur Mekahiyah Wisata". The main objective of this research is to design and develop an effective information system to support the registration process, data management and consultation services for Hajj and Umrah pilgrims. The methods used include requirements analysis, system design, implementation and testing. The research results show that this system is able to improve operational efficiency, data accuracy and transparency of the registration process, as well as providing a more effective experience for users.

Tour Leader PT. Al-Bayan Permata Ujas Communication Competency Relationship with Satisfaction of Umrah Pilgrims for the 1445 Hijriah Period

Tour Leader PT. Al-Bayan Permata Ujas Communication Competency Relationship with Satisfaction of Umrah Pilgrims for the 1445 Hijriah Period

Pemenuhan Kebutuhan Pelayanan Kepada Jemaah oleh KBIHU dan Tour & Travel Haji dan Umroh

This article examines the efforts made by the Hajj and Umrah Guidance Group (KBIHU) as well as tour and travel agents in meeting the service needs of Hajj and Umrah pilgrims. This study aims to identify the type of service provided, evaluate the quality of service, and measure the level of satisfaction of pilgrims with the services received. Data was collected through survey methods and interviews with congregations, as well as direct observation of the service process. The results of the study show that there are several important aspects in the service that are very concerned by the congregation, such as worship guidance, accommodation facilities, transportation, and health support. KBIHU and high-quality tour and travel agents are generally able to meet the expectations of pilgrims by providing comprehensive and professional services. However, there are also several obstacles and challenges faced in the service process, such as limited resources and ineffective coordination. This study suggests increasing training for service staff, improving facilities, and improving the coordination system to improve the quality of service to Hajj and Umrah pilgrims.

Towards a Spiritual Experience Level: A Need Assessment of the Hajj and Umrah’s Pilgrims in KBIHU Al-Falah Malang

Abstract: The spiritual experience that pilgrims have before Hajj and Umrah pray is an important role of the implementation of ritual. Spiritual experience has not been a commonly researched topic at this time. A preliminary study in the form of a needs analysis is a crucial first step in identifying and knowing the level of spiritual experience. This study aims to describe the level of experience of Hajj and Umrah’s pilgrims at KBIHU Al-Falah. The method used in this research is quantitative survey with instruments that have been assessed as valid through adaptation of a previous instrument. Data from the analysis of spiritual experience needs for Hajj and Umrah pilgrims at KBIHU Al-Falah Malang (n = 30 participants) showed 33,33% have high spiritual experience, 56,67% have moderate spiritual experience, and 10% have low spiritual experience. This study provides preliminary evidence that pilgrims need a qualified spiritual experience before Hajj and Umrah.

Use Of Digital Media In Developing Umrah Packages At PT Tisaga Multazam Utama Tour Bengkulu

In this era of ever-growing globalization, it cannot be avoided that the development of Information Technology is experiencing rapid progress. Business people are now taking advantage of this technology to promote and market their products so that they are better known in society. The digital era has made it easier for people to get information, communicate, and even carry out transactions. This change in behavior also affects company marketing strategies, which are now increasingly shifting towards digital marketing. The use of digital media has become a solution for companies in marketing and promoting their products. PT. Tisaga Multazam Utama Tour in Bengkulu uses various digital media platforms such as Facebook, Instagram, WhatsApp and TikTok. Through this media, companies can effectively convey information about various promotional packages, including prices and types of packages offered. The presence of social media makes it easier for prospective pilgrims to obtain information about Umrah travel packages provided by companies. This research uses a descriptive approach that describes phenomena with data that is accurate and arranged systematically. Based on the interview results, it can be seen that the majority of Umrah pilgrims access social media, with 69 people following, while only 13 people do not follow. The research results also show that the digital media platform is most widely used by pilgrims to find out about PT Umrah packages. Tisaga Multazam Utama Tour is Facebook and WhatsApp, with a total of 28 respondents. SWOT analysis is carried out to identify the company's internal factors (strengths and weaknesses) and external factors (opportunities and threats). The results of the analysis show that the company's internal strengths are more dominant than weaknesses, and from the external side, opportunities are more significant than threats. This shows that the company has strengths that can be utilized to optimize the opportunities around it.

Cases of Meningococcal Disease Associated with Travel to Saudi Arabia for Umrah Pilgrimage - United States, United Kingdom, and France, 2024.

Invasive meningococcal disease (IMD), caused by infection with the bacterium Neisseria meningitidis, usually manifests as meningitis or septicemia and can be severe and life-threatening (1). Six serogroups (A, B, C, W, X, and Y) account for most cases (2). N. meningitidis is transmitted person-to-person via respiratory droplets and oropharyngeal secretions. Asymptomatic persons can carry N. meningitidis and transmit the bacteria to others, potentially causing illness among susceptible persons. Outbreaks can occur in conjunction with large gatherings (3,4). Vaccines are available to prevent meningococcal disease. Antibiotic prophylaxis for close contacts of infected persons is critical to preventing secondary cases (2).

Peramalan Jumlah Permintaan Vaksin Meningitis di KKP Kelas I Surabaya (Menggunakan Metode Single Moving Average)

Meningococcal meningitis is an acute inflammatory infection of the lining of the brain and spinal cord caused by the bacteria Neisseria meningitides. This disease can cause brain damage with a case fatality of 50% if not treated quickly. One effort to prevent the transmission of meningitis is to administer the meningococcal meningitis vaccine, which is an absolute requirement for all prospective Hajj and Umrah pilgrims. This research was conducted from September to December 2023 using secondary data, namely KKP Class I Surabaya annual report data for 2013-2022. The method used in this research is quantitative forecasting with the forecasting carried out is Simple Moving Average using RStudio software. The forecast results for meningitis vaccination demand for 2023-2026 using the 4-year SMA method are 31,768.50, this value is smaller than the 2013-2019 vaccine demand, the results of this forecast have an MSE value of 36,048,718.225. This result can still be tolerated and is used by the Surabaya Class I Port Health Office (KKP) to reduce the number of vaccines in stock so as not to stock too much meningitis vaccine.

ANALISIS SWOT DALAM MENENTUKAN STRATEGI PEMASARAN PRODUK UMRAH UNTUK PENINGKATAN KUANTITAS CALON JEMAAH UMRAH

Business competition is getting faster and faster, demanding various companies to prepare the right strategy in maintaining the existence of their company. The travel business is not spared from the fierce competition in the business world. This research was conducted at PT. Nur Haramain Mulia. Using qualitative research methods with interviews by experts and documentation. Data analysis technique with SWOT analysis is carried out by processing interview data using the IFAS (Internal Factors Analysis Strategy) matrix and EFAS (External Factors Analysis Strategy) to determine the weight, rating, and score on each SWOT factor, which is then analyzed using the SWOT matrix to know SO, WO, ST and WT strategies. To describe the strengths and weaknesses using IFAS while the opportunities and threats use EFAS. The results of this research are strategies at PT. Nur Haramain Mulia uses a mixed marketing strategy. In an effort to increase the quantity of Umrah pilgrims, PT Nur Haramain Mulia is seeking promotions on social media, holding price discounts, collaborating with partners and opening branches in several other cities.

The Influence of Service Quality, Prices, and Promotions on the Satisfaction of Pilgrims on Hajj and Umrah Destinations at the Hajj and Umrah Travel Agency PT. Pandi Kencana Murni

This research aims to determine the influence of Service Quality, Price, and Promotion on Umrah Pilgrim Satisfaction at the Hajj and Umrah Travel Bureau PT. Pandi Kencana Murni (Pakem Tours). The sampling technique in this research used the Cluster Sampling technique by taking samples from representatives of the Pakem Tours Palembang, Jakarta, and Makassar branch offices as many as 198 people. The research method used is associative research using primary data obtained from the results of questionnaire answers. The analysis technique used is Multiple Linear Regression. This research shows that simultaneously, there is a positive and significant influence of Service Quality, Price, and Promotion on the Satisfaction of Umrah Pilgrims at the Hajj and Umrah Travel Bureau PT. Pandi Kencana Murni (Pakem Tours). Partial testing shows a positive and significant influence of Service Quality and Price on Congregation Satisfaction at the Hajj and Umrah Travel Bureau PT. Pandi Kencana Murni (Pakem Tours). Partially there is a positive and insignificant effect and no effect of Promotion on Umrah Pilgrim Satisfaction at the Hajj and Umrah Travel Bureau PT. Pandi Kencana Murni (Pakem Tours).

DESCRIPTION OF MANASIK UMROH GUIDANCE TOWARDS INDEPENDENCE OF THE JAMAAH PT. MEIDA WISATA TOUR & TRAVEL MAKASSAR CITY

This study discusses the description of Umrah management guidance on the independence of PT. Meida Wisata Tour & Travel, which is motivated by the phenomenon of independence of Umrah pilgrims is the purpose of holding the Hajj. This study aims to describe the implementation of manasik guidance in realizing independent Umrah pilgrims at PT. Meida Tours Tour & Travel. Then the method used is descriptive qualitative. Data collection techniques in this study used interview, documentation, and observation methods. The source of data taken from the supervisor of Umrah manasik, and Umrah pilgrims PT. Meida Wisata Tour & Travel Makassar City. The results of this study show that first, the form and process of implementing the guidance of Umrah management of PT. Meida Wisata Tour & Travel Makassar City is good. Second, the implementation of manasik guidance in realizing the independence of PT. Meida Wisata is in accordance with the indicators of independence, where these indicators include: 1) understand the teachings and prohibitions prohibiting performing Hajj properly, 2) be able to maintain his health and safety, 3) meet his own needs during the process of performing Umrah until he returns to his homeland.

Replica of the Kaaba at the Great Mosque of Palopo City as a Religious Tourism Object and Hajj-Umroh Education Space in South Sulawesi

The growth and development of various religious tourism objects in several countries in the world, including Indonesia, is a new spiritual excitement that is interesting to study. Although it is acknowledged that religious tourism is not a new phenomenon and has even existed for a long time, its presence as a form of urban spiritualism requires further elaboration. This research examines the presence of a replica of the Kaaba at Majid Agung Palopo City, South Sulawesi which is seen as a form of spiritual awareness. The reason is because this building does not only function as a religious tourism object, but also functions as an educational space for prospective haj and umroh pilgrims. The results of the study show that the replica of the Kaaba serves as a simulation space for the series of Hajj and Umrah pilgrimages, so that when it is carried out in the holy land of Mecca it will run smoothly. Apart from being guided by an experienced team, prospective pilgrims are also provided with facilities in the form of Lontar Jumrah, Tawaf and Sa'i areas. The unique design of this building makes it a religious tourism object which is always crowded with visitors, both residents of the city of Palopo and people who come from other areas

Website Based KBIH Information System Design Using the SDLC Method (Case Study of Jabal Nur Sidoarjo)

KBIH Jabal Nur is an institution that operates in the field of managing prospective Hajj and Umrah pilgrims in groups. KBIH Jabal Nur is an institution under the auspices of PDM Sidoarjo. KBIH Jabal Nur was founded in 2011, currently the information system is still traditional or manual where promotions for Hajj and Umrah registration are spread through verbal communication. Therefore, the author took the initiative to create a web-based information system to make it easier for users or pilgrims to find more in-depth information about Hajj and Umrah registration. The system used by the author is SDLC or system development life cycle, this method is used in creating or developing information systems that aim to solve problems effectively. On this website there is the history of KBIH, management structure, promotion of guidance registration and also social media. Of course, this website was designed using the SDLC method or system development life cycle to make it easier to create an author's website.

Pengaruh Entrepreneurial Marketing terhadap Kinerja Biro Penyelenggara Perjalanan Ibadah Umrah di Provinsi Sulawesi Selatan

The phenomenon of Umrah worship is currently increasing, as evidenced by the large number of pilgrims who perform Umrah every year. The Umrah pilgrimage has also become a business phenomenon for many industries, including the travel and tourism industry. The Umrah pilgrimage travel agency has an important role in facilitating pilgrims in performing the Umrah pilgrimage by meeting their needs such as transportation, accommodation, and so on. Therefore, the increase in the phenomenon of the Umrah pilgrimage also affects the performance of bureaus organizing the Umrah pilgrimage. Based on data from the Ministry of Religion, there has been a significant increase in the number of bureaus organizing Umrah services in the province of South Sulawesi in 2020 by 46 bureaus. Entrepreneurial Marketing is the ability to develop innovative and effective marketing strategies. By using the right marketing strategy, the Umrah travel agency can increase the number of pilgrims registered with the company, while increasing business profits. This can be an opportunity for Umrah travel agents in South Sulawesi Province to improve their performance and develop their business by observing this trend. In this study a correlative descriptive research method was used and 100 questionnaires with a five-point Likert scale were distributed among someone who worked at the Umrah travel agency in South Sulawesi province using the simple random sampling method. To analyze the data, structural equation modeling based on partial least squares was used using SmartPLS. The purpose of this study is to investigate whether Entrepreneurial Marketing has a positive and significant influence on the performance aspects of bureaus organizing Umrah travel in the province of South Sulawesi.

The Influence of Service Quality of the Integrated Hajj and Umrah Service Center (PLHUT) on the Satisfaction of Prospective Hajj Pilgrims in 2023 (Study at the Mojokerto Regency Ministry of Religion Office)

This research aims to analyze the influence of the quality of service provided by the Integrated Hajj and Umrah Service Center (PLHUT) of the Mojokerto Regency Ministry of Religion Office on the level of satisfaction of prospective Hajj pilgrims. Service quality is measured through dimensions/variables; tangibles, reliability, responsiveness, assurance, and empathy. The method used was a quantitative survey with a questionnaire distributed to prospective Hajj Pilgrims who used the PLHUT service at the Mojokerto Regency Ministry of Religion Office. The collected data is analyzed using statistical analysis techniques to determine service quality. Using servqual theory developed by A. Parasuraman, Valarie Zeithaml, and Leonard Berry. In this research, it can be concluded that with the management of an integrated Hajj and Umrah service center (PLHUT), the activities or activities in the service can be well coordinated or structured, so that prospective Hajj and Umrah pilgrims feel comfortable and satisfied.

Pengaruh Kualitas Layanan terhadap Kepuasan Jamaah Umroh di Hajar Aswad Mubaroq

Indonesia with a large Muslim population is a potential market for the Umrah travel business. Hajar Aswad Mubaroq is one of the companies that strives for the desires of the Muslim community in Solo Raya for the Umrah pilgrimage. Consumer satisfaction is an absolute that can be achieved by providing good service quality. That way, the company can excel and become a trusted partner in organizing Umrah. This study aims to see how service quality affects pilgrim satisfaction. This study was conducted using a survey and analyzed descriptively quantitatively. The participating samples were 80 respondents, who were Hajar Aswad Umrah pilgrims from March to August 2023. The results showed that service quality influence on pilgrim satisfaction. Value of tstatistics was greater than ttable with the value of the relationship between service quality and satisfaction proven significant. In addition, it was found that 17.4% of pilgrim satisfaction was influenced by service quality. Based on these results, the author suggests that it is important to make pilgrims satisfied by providing quality services. There are many antecedent factors that will benefit the company through satisfaction, so more efforts are needed in providing quality service to Umrah pilgrims.

A Design of Digital Bag for Pilgrim's Safety

The study aimed to design digital bags that comply with the functional requirements of Hajj and Umrah pilgrims in the light of ergonomics and then to identify the differences between specialists in achieving design patterns of bags made for pilgrims' safety. It also aimed to measure the extent to which Hajj and Umrah pilgrims are satisfied with the proposed designs. The research employed a mixed-methods approach, with a study sample of (301) individuals who had participated in Hajj and Umrah pilgrimages. The study's findings indicated statistically significant variations, at a significance level of (0.01) among the six suggested designs for smart bags, based on the feedback from Hajj and Umrah pilgrims. When testing the direction of significance, the two researchers found that design no. 1 was the best among all designs, followed by design no. 3, then design no. 6. Results also showed statistically significant differences at the level of (0.01) among the six suggested designs for smart bags based on the experts' assessments. When testing the direction of significance, the researchers found that design no. 1 stood out as the optimal choice, followed by design no. 6, then design no. 2. The study concluded that the ergonomic standards should be applied in the smart design, taking into consideration the safety factor, as the two researchers followed the ergonomic standards within the framework of designing smart bags through several elements, namely locating the bag, combating thefts, and enabling bags with RFID technology to identify the user's identity. The study provided an overview of recent trends in the ergonomic field to improve human performance and achieve product development. It resulted in a practical guide to understanding the ergonomic guidelines in smart design. The two researchers recommended considering the ergonomic aspects of fashion design and its supplements, especially the smart ones. They also recommended conducting several studies dealing with the impact of ergonomic considerations on fashion design and its supplements.

Factors Affecting Satisfaction Of The Surya Madina Umroh Pilgrimage

This research aims to find out the influence of service quality, price perception, customer trust, and promotions on customer satisfaction. Based on the objectives to be achieved, this research is categorized as quantitative descriptive research. This research was carried out at the research location at the Surya Madina Umrah Foundation. In this research, the objects of this research are Umrah customers at the Surya Madina Foundation. The planned time for research is January – December 2023. The population in this study is all 286 Surya Madina Surakarta Umrah pilgrims. The research took 50% of the population as a sample, namely 143 Surya Madina congregation members. The sampling technique in this research used random sampling. After obtaining sufficient data, the data was processed using multiple linear regression analysis tools which were processed using SPSS 26 software. The conclusions obtained were that service quality, price perception, customer trust and promotions had an influence on customer satisfaction.

PERANCANGAN SISTEM INFORMASI PENDAFTARAN HAJI DAN UMRAH PADA KBIH IBNU AQIL MENGGUNAKAN METODE WATERFALL

KBIH Ibnu Aqil is part of the Agus Salim Bogor Haji Foundation which operates in the field of training and guidance for Hajj and Umrah pilgrims. The registration system implemented by KBIH Ibnu Aqil is still carried out by the congregation having to come directly to the foundation, this is felt to make it less easy for the congregation to find out information regarding the details of the registration process, the costs incurred and also the departure schedule related to the implementation of the Hajj and Umrah. Furthermore, the process of creating the registration report takes a long time, because it is still done manually by recording it in stages. Therefore, with these problems, a web-based registration information system is needed to overcome problems in the current system, this aims to facilitate registration and dissemination of information. The research method used was direct observation and interviews with the admin and chairman of KBIH. Meanwhile, the software development method used is the waterfall method and the application creation uses CodeIgniter as a PHP framework, and the database uses MySQL. The expected results from designing a web-based Hajj and Umrah registration information system at KBIH Ibnu Aqil are expected to improve the services provided to pilgrims and become a solution to existing problems.