Crisis Management Research Articles

Taking a Nosedive: Can Boeing’s Image be Saved? Application of Image Repair Theory

Boeing’s leadership faced significant criticism for its mishandling of the two 737 Max plane crashes that occurred within a six-month span. Since then, Boeing has been grappling with ongoing quality control issues with its 737 Max series, including a recent door plug failure on a 737 Max 9 mid-flight, and production flaws in the 787 Dreamliner, such as gaps between fuselage sections.This case study applies image repair theory (IRT) to explore Boeing’s crisis communication strategies in response to the 737 Max plane crashes. This study further investigates the application of the concepts of stealing thunder, framing hypothesis, and ethical apology, and their application in Boeing's crisis management. The findings reveal that Boeing's leadership employed both denial and mortification strategies; however, the timing and execution of these communications were flawed, leading to long-term reputational damage.Boeing’s failure to employ stealing thunder, effective framing, and delivering sincere apologies has hindered its ability to control the crisis narrative. Theoretical implications for IRT are discussed.

Early Detection of Mental Health Crises through Artifical-Intelligence-Powered Social Media Analysis: A Prospective Observational Study.

The early detection of mental health crises is crucial for timely interventions and improved outcomes. This study explores the potential of artificial intelligence (AI) in analyzing social media data to identify early signs of mental health crises. We developed a multimodal deep learning model integrating natural language processing and temporal analysis techniques. The model was trained on a diverse dataset of 996,452 social media posts in multiple languages (English, Spanish, Mandarin, and Arabic) collected from Twitter, Reddit, and Facebook over 12 months. Its performance was evaluated using standard metrics and validated against expert psychiatric assessments. The AI model demonstrated a high level of accuracy (89.3%) in detecting early signs of mental health crises, with an average lead time of 7.2 days before human expert identification. Performance was consistent across languages (F1 scores: 0.827-0.872) and platforms (F1 scores: 0.839-0.863). Key digital markers included linguistic patterns, behavioral changes, and temporal trends. The model showed varying levels of accuracy for different crisis types: depressive episodes (91.2%), manic episodes (88.7%), suicidal ideation (93.5%), and anxiety crises (87.3%). AI-powered analysis of social media data shows promise for the early detection of mental health crises across diverse linguistic and cultural contexts. However, ethical challenges, including privacy concerns, potential stigmatization, and cultural biases, need careful consideration. Future research should focus on longitudinal outcome studies, ethical integration of the method with existing mental health services, and developing personalized, culturally sensitive models.

The contributions of the Iranian health‐care system in the crisismanship of COVID‐19: A qualitative study

AbstractThis study aims to comprehend the contributions of Iran's health‐care system (HCS) in the “crisismanship” of the coronavirus (COVID‐19) pandemic from the perspectives of citizens, policy makers, managers, and public sector employees. The primary question is what have been the contributions of Iran's HCS in the crisismanship of COVID‐19? The study was designed and conducted using a qualitative strategy. It is reported that three core contributions were made: (1) the leadership of “a whole of crisis governance,” (2) the leading “a whole of crisis management,” and (3) conducting “a whole of operational activities during the COVID‐19.” Through this empirical study, we hope to fill a gap by examining the leadership contributions of the Iranian HCS in fighting COVID‐19. The findings of this study can provide researchers and thinkers with insights into policy and strategy making in times of crises such as those surrounding COVID‐19.Related ArticlesKasseeah, Harshana, and Susan Opp. 2023. “Wicked policy problems and COVID‐19 in small island developing states: The cases of Mauritius and Seychelles.” Politics & Policy 51(6): 1008–27. https://doi.org/10.1111/polp.12565.Onyango, Gedion, and Japheth Otieno Ondiek. 2022. “Open Innovation during the COVID‐19 Pandemic Policy Responses in South Africa and Kenya.” Politics & Policy 50(5): 1008–31. https://doi.org/10.1111/polp.12490.Vince, Joanna. 2023. “A Creeping Crisis When an Urgent Crisis Arises: The Reprioritization of Plastic Pollution Issues during COVID‐19.” Politics & Policy 51(1): 26–40. https://doi.org/10.1111/polp.12512.

The relevance of risk perception and coping strategies for COVID-19 situation reports

Introduction: Various measures have been implemented worldwide to contain the COVID-19 pandemic. In contrast to epidemiological data, psychosocial parameters such as coping strategies in the population were rarely considered in assessments of the course of the pandemic, a point that experts criticized. Based on the transactional model of stress and coping as well as the psychometric paradigm of risk perception, this paper addresses the relevance of psychosocial data for COVID-19 situation reports by highlighting the role of risk perception and coping within the German population. Method: We collected quantitative data on risk perception and coping strategies in four surveys conducted at the height of the COVID-19 pandemic in 2020 and 2021 in Germany. We present descriptive as well as bivariate results to examine our research questions statistically. Results: Data contribute to psychosocial aspects of the general situation report such as variations of risk perception during the pandemic (e.g., declining risk perception) and by sociodemographic (e.g., age) as well as location. Furthermore, Germans characterize the COVID-19 pandemic as a crisis with catastrophic potential, but as easily reducible through behavior. Besides, coping strategies are more problem-focused and most respondents listen to experts’ advice and try to behave appropriately. Conclusion: These data are helpful and necessary to provide a complete and substantial situation report in crises and disasters and support crisis managers and public authorities to adequately address the public regarding their concerns.

Comparative Analysis of Intravenous Immunoglobulins (IVIg) vs Plasmapheresis (PLEX) in the Management of Myasthenic Crisis.

Myasthenia gravis (MG) is an autoimmune disorder affecting postsynaptic membranes in neuromuscular junctions, presenting as fatigable muscle weakness. Myasthenic crisisis a life-threatening complication characterized by severe respiratory insufficiency necessitating invasive or noninvasive ventilation. Two rapid therapiesused to manage myasthenic crisesare intravenous immunoglobulins (IVIg) and plasmapheresis (PLEX). Their comparative effectiveness remains equivocal. Our article examines evidence from several clinical trials and observational studies, in order to determine the superiority of one treatment over the other. Multiple factors can complicate the choices between two treatments. We concluded that the choice between PLEX and IVIg is multifaceted, guided by individual patient characteristics, institutional resources, and clinician preference. While PLEX can be consideredasfirst-linefor rapid clinical outcomes, it is hard to pick one treatment over the other, and careful consideration of comorbiditiesand resource availability is crucial. Our article highlights the need for further research to establish definitive guidelines and enhance patient outcomes in myasthenic crisis patients.

Developing and validating a framework to explain cruise travel intention in the United States: a crisis management perspective

PurposeThis study aims to extend the cognitive appraisal theory by developing and validating a conceptual framework to illustrate how travelers' behavioral intention is generated via a multi-stage evaluation of health-related variables.Design/methodology/approachSEM and moderator analysis were conducted to examine the theoretical framework (post-intervention event travel intention) and to investigate how the appraisal process differs across travelers with various attitudes toward vaccination.FindingsThis study found that cruise travel intention was positively influenced by the perceived hedonic value and perceived trustworthiness and negatively influenced by perceived infection risk. Furthermore, whereas perceived hedonic value, perceived trustworthiness and perceived risk of infection were all predicted by crisis management, the dimensions of crisis management operated differently. In addition, vaccination attitudes amplified the unfavorable effect of perceived risk on intention.Originality/valueDrawing on the CAT, this study developed and validated a conceptual framework to integrate crisis management with customers' behavioral intentions. This study extends existing cruise travel intention theory by demonstrating how post-pandemic travelers' behavioral intention is generated via a multi-stage appraisal-reappraisal process based on the evaluations of infection risks and cruise line crisis management.

Crisis Management Research (2014-2023) in the MICE Industry: A Review and Research Agenda

The 21st century is seen as a volatile business environment and requires a proper crisis management standard for most organizations including the MICE sector. Nowadays, managers seek to deal with a potential crisis effectively, with minimum losses or to avert the potential crisis in the best case. The goal is obvious: minimize the impact of the crisis or avoid a potential crisis. This study aims to investigate relevant research domains in the MICE/business events industry context. This paper found that there was very limited study on the topic. The topic of crisis management in the MICE/business events industry only started to gain much attention after COVID-19. To understand how crisis management practices have been adopted in the industry, the authors reviewed 32 articles including 29 papers on COVID-19, spanning 10 years, between 2014 and 2023. The findings showed that the research focuses on crisis management, crisis impact, response, resilience, communication, and recovery. Looking back, health-related crises (including COVID-19), political disturbances and terrorism themes are the biggest trends. This study addressed the need for more study on the topic for advancing knowledge, addressing emerging challenges, and applying findings to improve practice and decision-making as well as to develop a newly conceptual framework that places operational resilience on an equal footing with financial resilience, with indicators adapted to the risk profile of the operating model.

Mengintegrasikan Teknologi IoT dan Smart Destinations dalam Pengelolaan Pariwisata Berkelanjutan

The integration of Internet of Things (IoT) technology with the concept of Smart Destinations offers an innovative solution in tourism management with the aim of improving operational efficiency and tourist experience. IoT technology, which includes interconnected sensor devices and communication systems, provides the ability to unify and manage various aspects of a destination in real-time. Meanwhile, Smart Destinations use digital technology to optimize the tourist experience through personalization, resource efficiency, and desire. This article discusses the background and key benefits of IoT integration in Smart Destinations, including improving the visitor experience through data and analytics, better crisis management, and more efficient resource management. Application examples such as smart parking systems, automated energy management, and providing contextual information to tourists through sensors are described to illustrate the practical application of this technology. However, challenges such as data privacy and security, technology compatibility issues, and significant investment requirements are also discussed. In conclusion, while this integration faces several obstacles, its potential benefits in improving the quality and efficiency of tourist destinations make it a promising approach for the future of the tourism industry.

What makes paradigms last? A study of defense policy change in Germany and Italy (1989–2022)

ABSTRACT Policy ideas are often crafted in international fora, such as international organisations, multilateral institutions, and high-level summits. However, whether and how ideas will eventually inform policymakers at the domestic level remains an understudied subject. This paper contributes to this debate by tracing the domestic consolidation and eventual erosion of ‘Crisis Management’, a policy paradigm that emerged after the end of the Cold War and became dominant among NATO members in the 2010s. We investigate Germany and Italy as two case studies that followed two distinct trajectories. Policy elites suddenly adopted the paradigm in Italy and built a broad consensus on it. In Germany, crisis management has emerged lately and remains contested, as the territorial defense has maintained legitimacy among elites. Understanding the mechanisms underpinning such trajectories is the key to uncovering whether a consensus on a new version of territorial defense as a dominant paradigm will consolidate.

Leadership's Impact on E-commerce Growth and Crisis Management in Post-Lignite Urban Transitions

Leadership's Impact on E-commerce Growth and Crisis Management in Post-Lignite Urban Transitions

Interprofessional education in cardiothoracic surgery: a narrative review.

Interprofessional education, an approach where healthcare professionals from various disciplines learn with, from, and about each other, is widely recognized as an important strategy for improving collaborative practice and patient outcomes. This narrative review explores the current state and future directions of interprofessional education in cardiothoracic surgery. We conducted a literature search using the PubMed, Scopus, and Web of Science databases, focusing on English-language articles published after 2000. Our qualitative synthesis identified key themes related to interprofessional education interventions, outcomes, and challenges. The integration of interprofessional education in cardiothoracic surgery training programs varies across regions, with a common focus on teamwork and interpersonal communication. Simulation-based training has emerged as a leading modality for cultivating these skills in multidisciplinary settings, with studies showing improvements in team performance, crisis management, and patient safety. However, significant hurdles remain, including professional socialization, hierarchies, stereotypes, resistance to role expansion, and logistical constraints. Future efforts in this field should prioritize deeper curricular integration, continuous faculty development, strong leadership support, robust outcome evaluation, and sustained political and financial commitment. The integration of interprofessional education in cardiothoracic surgery offers considerable potential for enhancing patient care quality, but realizing this vision requires a multifaceted approach. This approach must address individual, organizational, and systemic factors to build an evidence-based framework for implementation.

Specialized short term crisis intervention for patients with personality disorder: Effects on coercion and length of stay.

Acute crises in patients with personality disorders (PD) are often accompanied by suicidal and self-harming behavior. Their management is challenging, as both coercive measures and prolonged inpatient-treatment are known to be counterproductive. Only in crises that cannot be controlled by outpatient means, inpatient treatment is to be taken into account. This treatment should be time-limited and not involve coercion. The aim of this study was to assess if the introduction of a specialized crisis intervention track is associated with a reduction of coercive measures as well as a shorter in-hospital stay in PD patients. In this 8-year, hospital-wide, longitudinal, observational study, we investigated the frequency of coercive measures and the median length of in-hospital stay in 1,752 inpatient-cases with PD admitted to the Adult Psychiatry, UPK, Basel, Switzerland, between 01.01.2012 and 31.12.2019. By means of an interrupted-time-series analysis, we compared the period before and after the implementation of a specialized crisis intervention track for PD patients. Our data show a significant decrease in the median length of in-hospital stay and no significant reduction in the incidence rate of coercion among PD patients after the intervention. The latter is likely due to a floor effect, since there was a significant decrease in coercive measures over the entire observation period, already reaching very low rates before the intervention. Our study underlines the clinical importance of specialized short-term crisis management in PD, which comes along with shorter lengths of in-hospital stays and a stable low rate of coercive measure.

Housing inequality and psychological resilience among youth Chinese during a pandemic: The influence of community resilience and governance efficacy

BackgroundResearch on the impact of residential inequality on individual mental health has highlighted community differences, and it is worth investigating whether pandemics exacerbate the mental health issues caused by this inequality. By introducing a community resilience measurement model from crisis management, this paper refines the measurement of community differences, focusing on whether the global COVID-19 pandemic has intensified the mental health disparities caused by residential inequality at the community level. MethodsThis study employed the Conjoint Community Resilience Assessment Measure-10 (CCRAM-10) and used Structural Equation Modeling (SEM) to analyze 4469 questionnaires collected during the pandemic from 31 provinces in China. The subjects were young people under the age of 35 living in various communities. ResultsUsing the community resilience measurement model, the results revealed that there is inequality in community resilience and its support for individual psychological resilience among Chinese communities. SEM results indicated that both the direct impact of community resilience perception and the mediating role of governance efficacy significantly enhanced the psychological resilience of residents. In the subgroup analysis, the direct effect of community resilience was most significant in commercial housing communities. The indirect effect of governance efficacy was strongest in older urban communities. ConclusionCommercial housing communities effectively supported individual psychological resilience through their strong community resilience. Rural communities and urban villages in China highlighted the vulnerability of residential inequality during the pandemic. The government should improve public services and community participation in these areas to better address the challenges posed by the pandemic.

Pandemic-Driven Leadership Perceptions: Attribution Theory in the 2020 U.S. Presidential Election

The COVID-19 pandemic has highlighted critical aspects of leadership and public trust amidst a health crisis of unprecedented scale in the United States, especially within a context of significant political polarization. This research paper explores the nuances of leadership effectiveness during the pandemic, focusing on the role of attribution theory in understanding public perceptions of leadership actions. The theory elucidates how the public interprets leaders’ responses to the pandemic, influenced by factors such as political affiliations, societal norms, and racial considerations. The paper investigates the interplay between incumbent advantage theory and the rally ’round the flag effect, alongside the impact of President Trump’s handling of the pandemic on public opinion. It delves into the complexities introduced by the pandemic’s racial dimensions and its effects on minority communities, examining the broader implications for leadership responsiveness and public trust. Using a comprehensive analysis of demographic and psychographic variables, the study reveals a significant negative outlook on Trump’s crisis management across various groups. The findings underscore a complex interplay of media influence, racial identity, health status, financial conditions, and political affiliations in shaping perceptions of leadership accountability. Through the lens of attribution theory, the paper offers a nuanced understanding of the psychological and political dynamics that affect public attitudes toward leadership and accountability during crises.

Optimizing Crime Prevention Strategies: Harnessing the Contribution of Computer’s Hardware and Software for Enhanced Public Safety – A Review

This review paper explores the crucial role of computer hardware and software in optimizing crime prevention strategies and enhancing public safety. It delves into the increasing need for efficient preventive measures to combat the growing number and variety of criminal activities. The paper examines how technology can be leveraged to improve crime detection, prediction, and crisis management, ultimately contributing to safer communities.

Big data and supply chain crisis financial risk management: A bibliometric review

The presence of a crisis has consistently been an inherent aspect of the Supply Chain, mostly as a result of the substantial number of stakeholders involved and the intricate dynamics of their relationships. The objective of this study is to assess the potential of Big Data as a tool for planning risk management in Supply Chain crises. Specifically, it focuses on using computational analysis and modeling to quantitatively analyze financial risks. The “Web of Science—Elsevier” database was employed to fulfill the aims of this work by identifying relevant papers for the investigation. The data were inputted into VOS viewer, a software application used to construct and visualize bibliometric networks for subsequent research. Data processing indicates a significant rise in the quantity of publications and citations related to the topic over the past five years. Moreover, the study encompasses a wide variety of crisis types, with the COVID-19 pandemic being the most significant. Nevertheless, the cooperation among institutions is evidently limited. This has limited the theoretical progress of the field and may have contributed to the ambiguity in understanding the research issue.

The mechanism of brand crisis influence on consumer purchase intentions in the context of green development

The promotion of new energy vehicles (NEVs) in China not only provides a pathway for the country to achieve its “dual carbon” strategic goals but also facilitates the transformation and upgrading of the automotive industry, contributing to social development and economic growth. This study examines the influence mechanism of brand crises on consumer purchase intentions within the NEV sector, an area critical to sustainable infrastructure and green development. Using a framework of “brand crisis—consumer negative emotions/perceived risk—consumer purchase intention,” and data from consumer surveys conducted in Beijing, Shanghai, Zhengzhou, and two other locations, the study employs regression models to analyze the relationship between brand crises and purchase intentions. Mediation effect models are used to explore how brand crises impact consumer purchase intentions through negative emotions and perceived risks. The results indicate that brand crises significantly reduce consumers’ willingness to purchase products from affected brands, posing a threat to the market stability and growth of the NEV sector. Moreover, negative emotions and perceived risks mediate the relationship between brand crises and purchase intentions, highlighting the importance of addressing both emotional and cognitive responses in crisis management strategies. To mitigate the adverse effects of brand crises, companies should adopt measures to improve consumer sentiment and reduce perceived risks, such as proactive communication, transparency, and effective recall procedures. Additionally, factors such as NEV performance, price, and charging infrastructure coverage also play a crucial role in consumer purchase decisions. Therefore, companies must consider these factors when formulating crisis response strategies to swiftly regain consumer trust and promote sustainable market and green development. This study contributes to the broader discourse on infrastructure development and public policy by providing insights into how brand crises in the NEV industry can be managed to support sustainable economic growth and development. By understanding the mechanisms through which brand crises affect consumer behavior, this research offers valuable recommendations for policymakers, industry professionals, and academic researchers focused on the interplay between infrastructure, development, and policy.

Exploring the Hospital Performance during the COVID-19 Pandemic from the Perspective of Intellectual Capital: An Empirical Study of Taipei Hospital in Taiwan

The COVID-19 pandemic, starting in 2019, posed unprecedented challenges to global healthcare systems, with Taiwan's rapid response gaining notable attention (Cheng, Li, & Yang, 2020). This paper examines how non-profit hospitals can improve crisis management capabilities, using Taipei Hospital as an empirical study. It proposes a framework for constructing an intellectual capital report based on the ARC model, enhancing traditional financial statements with a comprehensive view of the hospital's intangible assets. Employing Data Envelopment Analysis (DEA) to evaluate Taipei Hospital's operational performance from 2013 to 2023, the study finds that the hospital's operational efficiency during the pandemic exceeded pre-pandemic levels, demonstrating its ability to leverage the crisis for improvement. This supports the assertion that intellectual capital is crucial for research and development organizations, validating the proposed reporting framework.

Digital Publik Relation KEMENSOS dalam Pemanfataan Sosial Media

In the rapidly developing digital era, social media has become a highly effective communication tool for various organizations, including government institutions. This study aims to analyze the digital public relations (PR) strategies of the Indonesian Ministry of Social Affairs (Kemensos) in utilizing social media, as well as to evaluate the effectiveness and challenges faced. This research employs a qualitative method with a case study approach. Data were collected through content analysis of Kemensos' social media, in-depth interviews with Kemensos officials and digital communication experts, and online surveys of the public to evaluate their perceptions and engagement with Kemensos' social media content. The results show that Kemensos implements various digital PR strategies to increase public awareness and participation in social programs. The published content includes information on social programs, education, and important announcements, presented in various formats such as text, images, and videos. However, Kemensos faces several challenges, such as crisis management and reputation management on social media.This study finds that Kemensos' use of social media significantly influences the public's image and trust in the institution. The level of public engagement with Kemensos' content is also quite high, indicating the effectiveness of the implemented digital communication strategies. However, there is a need to improve responsiveness and crisis management in dealing with issues that arise on social media. Based on these findings, this study provides practical recommendations for Kemensos to enhance their digital PR strategies, including improving content quality, better crisis management, and increasing public engagement. This research also contributes to the development of digital public relations strategies in other government institutions, providing insights for academics and communication practitioners.

Crisis Management In Public Health: Responding To Emergencies And Disasters

The government has a lot of chances and challenges in the twenty-first century to improve public health and provide citizens with higher-quality services. Generally speaking, administrative officers oversee and carry out a variety of government activities at the local level. They are exposed to a variety of citizen-facing issues as well as the difficulties in carrying out ground-level project execution. They regularly handle a variety of crises. Pandemics, natural disasters, and any other scenario involving law and order present a serious challenge for the government. Officers in charge of public health services handle emergencies on the front lines. Communication, scenario assessment, and teamwork are essential for crisis management to be effective. Team procedures improve crisis management's responsiveness, velocity, and effectiveness. The brief duration of crisis situations means that little time remains for planning. Therefore, public servants need to be proactive and flexible enough to handle the situation. According to this work, an effort will be made to investigate the variables and how they interact to affect the government sector's ability to manage crises effectively as well as the interactions between the variables affecting the quality of e-governance services in public health administration.