I n the 1980s, marketing research costs, including research design, fielding and analysis will steadily rise. The rapid pace of dynamic markets will require ever quicker turnaround time on consumer research projects. As firms seek to minimize risks and costs associated with the new product development process, marketing researchers will have to develop more cost-efficient research tools and techniques that will contr ibute to a shorter development period and greater forecasting accuracy. One of the promising tools in this undertaking is two-way interactive television. Two-way television shows great potential for data collection, one of the most costly and timeconsuming stages in the consumer research process. Television technology has advanced to the point that marketers and consumers can interact in a two-way process. The most commonly known technology is called two-way cable television. The feedback mechanism can be a response box on which the respondent presses but tons, or a system which utilizes a touch-tone telephone, or one which uses an intermediary as an interviewer. Since December 1, 1977, Warner Communications has been operating its QUBE (two-way cable television) system on a trial basis in Columbus, Ohio. In addition to enabling normal signals to be sent to the television viewer, the system allows the viewer to send limited responses back to the source. The two-way interactive system includes a number of channels controlled by touch but tons on a console unit about the size of an electronic calculator. The system provides the usual commercial and public television station material, premium selections such as recent movies that have not yet appeared on commercial television, and a group of channels over which viewers interact with their sets via the home console. In addition to the but tons for channel selection, the console has five response buttons. While two can be used as yes or no but tons, all five can be used to answer multiple-choice questions or to punch in number codes for selecting products displayed on the screen. Viewing in the $70-million system is monitored by a computer that can check every household at six-second intervals to record exactly which of QUBE's channels is being watched in each household) In order for QUBE to be selfsustaining, industry observers indicate that a 40 percent local penetra-
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