Perceptions Of Trust Research Articles

Peran Bahasa Tubuh Dalam Membangun Kepercayaan Pada Interaksi Pertama ( Studi Etnometodologi Pada Remaja Kota Bandung)

This study aims to examine the role of body language in building trust in first interactions among teenagers in Bandung City. Through an ethnomethodological approach, this study analyzes various nonverbal elements such as facial expressions, hand gestures, body posture, and proxemics that influence perceptions of trust. Data was collected through participatory observation, in-depth interviews, and video analysis. The results show that body language plays a crucial role in establishing trust at the first interaction. A genuine smile and consistent eye contact are key indicators used by adolescents to assess trust. Open hand gestures and upright posture also contribute positively to perceptions of trust.Appropriate interpersonal distance helps create a sense of comfort and trust, while a warm tone of voice and a moderate pace of speech increase perceptions of sincerity. Local cultural norms and the influence of global trends affect the way adolescents use body language in their interactions. Gender differences were also found, with adolescent girls being more expressive in hand gestures and facial expressions, while adolescent boys relied more on body posture and tone of voice. The study concludes that understanding and effective use of body language is key in building trust in first interactions. Practical implications of the findings include developing nonverbal communication skills in adolescent education and increasing cultural awareness in social interactions.

Judicial leadership matters (yet again): the association between judge and public trust for artificial intelligence in courts

Artificial intelligence (AI) is rapidly expanding in myriad industries and systems. This study sought to investigate public trust in using AI in the criminal court process. While previous research has identified factors that influence trust in AI, such as perceived accuracy and transparency of algorithms, less is known about the role of influential leaders—such as judges—in shaping public trust in new technology. This study examined the relationship between locus of control, anthropomorphism, cultural values, and perceived trust in AI. Participants completed a survey assessing their perceptions of trust in AI in determining bail eligibility, bail fines and fees, sentencing length, sentencing fines and fees, and writing legal documents (e.g., findings and disposition). Participants were more likely to trust AI performing financial calculations rather than determining bail eligibility, sentence length, or drafting legal documents. Participants’ comfort with AI in decision-making also depended on their perceptions of judges’ trust in AI, and they expressed concerns about AI perpetuating bias and the need for extensive testing to ensure accuracy. Interestingly, no significant association was found with other participant characteristics (e.g., locus of control, anthropomorphism, or cultural values). This study contributes to the literature by highlighting the role of judges as influential leaders in shaping public trust in AI and examining the influence of individual differences on trust in AI. The findings also help inform the development of recommended practices and ethical guidelines for the responsible use of AI in the courts.

Intervention and adaptation options for measuring brand trust in the context of its dimensionality with an emphasis on the generational context

Objective: This article aims to analyse the model of perception of trust in the selectedbrand (Subway) with the help of the modified tool “Perceived Brand Trust”, and to investigatethe difference in generational perception of trust in the investigated brand.Methodology: In this article, we use statistical methods such as elements of descriptive statisticsand inductive statistics with an emphasis on confirmatory factor analysis, reliabilityestimation methods, and one-way ANOVA.Results: The result is a modification of the three-dimensional brand trust perception modeland a demonstration of its use in practice.Limitations: Limitations can be observed in self-collection and the use of respondents’personal reflection in the context of brand trust.Practical implications: The article has academic, theoretical and practical benefits. Thepractical benefit can be seen in the creation and verification of a model for measuringbrand trust perception, which can be applied to any brand.

Mediation role of work engagement in the effect of healthcare professionals’ perception of organizational trust and organizational support on perception of organizational cynicism

The aim of this study is to investigate the mediating role of work engagement in the effect of healthcare workers’ perceptions of organizational trust and organizational support on organizational cynicism. A total of 306 healthcare workers participated in the research. Data was collected using scales for organizational trust, organizational support, organizational cynicism, and work engagement. Confirmatory factor analysis was conducted to validate the structure of the scales. The study employed PATH analysis to determine the mediating role of work engagement. The data were analyzed using SPSS and AMOS software. The findings established a negative relationship between perceptions of organizational trust and organizational support with organizational cynicism, which is partially mediated by the level of work engagement. Additionally, the study identified a negative relationship between the level of work engagement and organizational cynicism. Conversely, the study concluded that perceptions of organizational trust and support have a positive impact on work engagement levels. This research makes a significant contribution to understanding the effects of healthcare workers’ perceptions of organizational trust and support on organizational cynicism and work engagement. Furthermore, these results could provide a valuable foundation for developing effective strategies in the management and practice of health organizations.

Explaining Mainstream News Media Use in the Context of the COVID-19 Pandemic: The Roles of Partisanship, Perceptions of Threat, Negative Emotions, and News Media Trust

ABSTRACT As the COVID-19 pandemic struck the United States amid the 2020 presidential election campaign, the public health crisis rapidly developed into a polarizing political issue. Within the context of a politicized public health crisis, efforts to deepen a scholarly understanding of how people’s information-seeking behaviors can be understood in relation to partisanship bear timely importance. In this light, this research aims to explore the relationship between partisanship and mainstream news media use in the context of the COVID-19 pandemic. The study examines the role of perceived threat, negative emotions, and news media trust for helping to explain mainstream news media use. Analyses of data from a survey, conducted during the early months of the COVID-19 pandemic (N = 546), confirm that perceptions of threat, along with negative emotions stemming from perceived threat, play a mediating role between partisan identification and mainstream news media use. Moreover, this research also demonstrates that the mediated relationship between these factors varies, depending on people’s perceptions of the news media’s trustworthiness. The findings of the study contribute to deepening scholarly understanding of media consumption behaviors during times of a politicized public health crisis.

Evaluating privacy, security, and trust perceptions in conversational AI: A systematic review

Conversational AI (CAI) systems which encompass voice- and text-based assistants are on the rise and have been largely integrated into people’s everyday lives. Despite their widespread adoption, users voice concerns regarding privacy, security and trust in these systems. However, the composition of these perceptions, their impact on technology adoption and usage and the relationship between privacy, security and trust perceptions in the CAI context remain open research challenges. This study contributes to the field by conducting a Systematic Literature Review and offers insights into the current state of research on privacy, security and trust perceptions in the context of CAI systems. The review covers application fields and user groups and sheds light on empirical methods and tools used for assessment. Moreover, it provides insights into the reliability and validity of privacy, security and trust scales, as well as extensively investigating the subconstructs of each item as well as additional concepts which are concurrently collected. We point out that the perceptions of trust, privacy and security overlap based on the subconstructs we identified. While the majority of studies investigate one of these concepts, only a few studies were found exploring privacy, security and trust perceptions jointly. Our research aims to inform on directions to develop and use reliable scales for users’ privacy, security and trust perceptions and contribute to the development of trustworthy CAI systems.

Lessons learned from the trial operation of an autonomous urban passenger ferry

Cities worldwide consider autonomous passenger ferries a sustainable way of transporting passengers across and along waterways. Since 2016, a university-led effort to develop autonomous urban passenger ferry prototypes has been underway in Trondheim, Norway. The work culminated in what is considered the world’s first trial operations of an autonomous urban passenger ferry open to the public, where the ferry milliAmpere2, over three weeks, completed almost 500 trips and transported more than 1500 passengers over a 100-meter crossing. During the trial period in September and October 2022, several quantitative and qualitative data samples were collected to understand passengers’ and safety operators’ perceptions of trust and safety onboard autonomous ferries. This article briefly presents the autonomous ferry and its autonomy system and provides details about the trial operation, the area of operation, and the data samples collected. It concludes with lessons learned from the trial operation that can be useful for other researchers who study autonomous ferries and their interplay with operators, passengers, and other stakeholders.

Amy Coney Barrett is Not Enough: How Descriptive and Substantive Representation Shape Trust and Legitimacy of the Federal Courts

Public trust and perceptions of institutional legitimacy are vital to the functioning of the federal court system, and recent work challenges the long-standing belief that these attitudes are relatively stable in the populace. We posit that one threat to perceptions of trust and legitimacy is the lack of representation for women in the federal judiciary. Using a series of experiments, we show that, while women desire descriptive representation, this is an insufficient condition for preserving support for the institution. Substantive representation on issues critical to women leads to significantly increased trust and legitimacy and lowered perceptions of institutional bias among women. While female judges may bring their own social identities to bear in their decision-making, our work suggests that efforts to diversify the federal judiciary, while important, are unlikely to bolster public support for the courts if the new judges and justices fail to substantively represent the communities of interest.

Investigating the Dynamics of Organizational Commitment and Trust Among Public Employees in a Philippine Local Government Unit (LGU)

This descriptive-correlational study explored the interplay between organizational commitment and trust among public employees within a Local Government Unit (LGU) in Surigao City, Philippines. Data from 72 employees across four departments were analyzed using Spearman's rank correlations to examine associations between trust-building factors (HR practices, performance evaluations, delegation) and commitment levels. Additionally, Kruskal-Wallis H-tests and Mann-Whitney U-tests were employed to investigate potential demographic influences (age, sex, educational attainment) on both commitment and trust perceptions. While public employees exhibited moderate levels of organizational commitment, trust in HR policies, performance evaluations, and delegation practices remained high. Interestingly, trust in managers' follow-through and decision-making involvement displayed a potential U-shaped relationship with age. Educational attainment also emerged as a significant factor influencing trust perceptions across various organizational aspects. These findings suggest that fostering trust through transparent leadership, fair practices, and employee empowerment can be a valuable strategy for LGUs to cultivate a more committed workforce. Furthermore, the study highlights the potential need for tailored approaches to building trust based on employee demographic characteristics.

The Role of Genuine Human Faces and Social Presence in Charitable Websites

Abstract In the digital age, charitable organizations increasingly rely on websites as crucial platforms for fundraising, outreach, and communication. Integrating human traits to digital interfaces as a mean to improve the user’s attitude and experience is a well-researched topic with various case studies. This study investigates the impact of images featuring genuine human faces and perceived social scenarios on user engagement metrics within the context of charitable websites, focusing on trust perception, social media sharing behavior, and donation willingness. A controlled A/B/C test was conducted, presenting participants with three versions of a charitable website: one displaying a stack of books (Version A), another showcasing a stock image of children in school (Version B), and the third featuring a genuine photo of Romanian children engaged in learning activities (Version C). Data was collected from 150 respondents (50 for each version), and quantitative analysis was performed to evaluate the effectiveness of each background image in influencing user behavior. Results shown that authentic photographs evoke more trust and willingness to donate to a cause among Romanian respondents. The conclusions of this paper can be used to further improve the results of online crowdfunding efforts of charitable organizations.

Dynamic Pricing Promotion Strategies on Consumer Repeat Purchase Behavior in the United States

This study investigates the impact of dynamic pricing promotion strategies on consumer repeat purchase behavior in the United States. Employing a mixed-methods approach, we collected and analyzed quantitative survey data from 300 respondents, as well as qualitative insights from 15 in-depth interviews and two focus groups. Our findings indicate that personalized pricing is the most effective strategy, increasing repeat purchase likelihood by 25%, followed by demand-based pricing at 15%, and time-based pricing at 10%. The effectiveness of these strategies varies across different demographic segments, with personalized pricing being particularly effective among high-income and younger consumers. Additionally, consumer perceptions of fairness, transparency, and trust play a critical role in the acceptance and success of dynamic pricing strategies. The study highlights the need for businesses to prioritize these factors to build long-term customer loyalty and maximize profitability. Future research directions include longitudinal studies, experimental designs, and industry-specific analyses to further explore the dynamics of consumer behavior in response to dynamic pricing.

Understanding the Factors Affecting Trust and Security in Online Transactions for Maid Service Websites

In today's digital landscape, trust and security hold significant importance, especially in the realm of online transactions, particularly on maid service websites. This paper delves into the complex factors that influence users' perceptions of trust and security when engaging with these platforms. Through a thorough examination of existing literature and empirical analysis, this research identifies the key factors that shape users' perceptions of trust and security during online transactions within the maid service industry. The study explores various aspects, including website design, encryption protocols, payment gateways, privacy policies, and customer reviews, among others, to understand their impact on users' trust and security perceptions. Additionally, it investigates how factors like customer demographics, previous online experiences, and awareness of cybersecurity threats contribute to shaping these perceptions. Furthermore, the research delves into the strategies and best practices adopted by maid service websites to enhance trust and security. This includes implementing secure payment gateways, transparent communication channels, and robust data protection measures. The insights gained from this study provide a deeper understanding of the dynamics influencing consumer trust and security in the context of maid service websites. These findings offer valuable implications for industry practitioners to improve trust-building strategies and strengthen security measures, ultimately creating a safer and more trustworthy online environment for users. Keywords: MaidIn, Maid Service, Maid Jobs, Maid Service near me, Maid Service Project, Maid Service full Stack Web Development

Innovation generation through formalisation and fairness in university – Industry collaboration

Relationships between universities and industry are a source of entrepreneurial activity and innovation. Considering the complexity of university-industry (U–I) collaboration though, the underlying activities require formalisation mechanisms to help overcome ambiguity, mismatched objectives, demands and expectations to ensure joint innovation outcomes. Fairness perceptions have also been found to determine the success of inter-organisational relationships. However, to date fairness has not been explored in stakeholder contexts, such as those prevalent during U–I collaboration. This research extends knowledge on U–I collaboration processes by exploring if formalisation mechanisms increase fairness perceptions and joint innovation outcomes. We adopt a survey methodology to explore the experiences of German professors engaging in U–I collaboration. Our findings identify that formalising U–I collaborations, through mechanisms such as clear procedural guidelines and contracts which agree responsibilities and outcome expectations, leads to enhanced perceptions of fairness and trust. Furthermore, both procedural and distributive fairness were found to increase the positive effect of formalisation on joint innovation outcomes. These findings advance U–I collaboration and strategic alliances literature through identifying the importance of perceived fairness, which is often deemed to be as important as material outcomes and will impact upon join innovation outcomes being achieved. Furthermore, this research proves the positive relationship formalisation has on innovation outcomes.

Relationship Between Organizational Trusts Posed by the Principal and the Teachers’ Professional Commitment in Higher Education Institutions

The present study aims to explore the relationship between organizational trust posed by the principal and the teachers’ professional commitment in higher education institutions in the province of Punjab. The given phenomenon is related to the teachers’ professional commitment, as when the college teachers enjoy the trust of their institutional principals, their professional commitment towards their job is increased. The study follows the positivistic paradigm and quantitative approach through survey method and correlational design. The two variables of the study are organizational trust and professional commitment. The population of the study consists of public-sector college teachers from the province of Punjab, Pakistan. Through a multistage sampling technique, data were collected from 803 public college teachers. The data was collected through two self-developed questionnaires. Descriptive and inferential statistical analysis were applied to answer the study's research questions. The descriptive results reflect that the occurrence of trust in teachers by the principals hardly reaches a moderate level, while the commitment to teaching and teamwork is at a low level. At the same time, the correlation between overall trust and commitment to teaching, teamwork and students’ welfare is significantly positive but moderate. Conclusively, the given levels of trust and particularly of commitment are critically below expectations, while the strength of correlation between the variables is also not very promising. Such results demand immediate initiatives to address the poor professional commitment and enhance the perception of trust among college teachers for the resurgence of the instructional system.

Social Marketing Perspective on Participant Recruitment in Informatics-Based Intervention Studies.

Effective recruitment strategies are pivotal for informatics-based intervention trials success, particularly for people living with HIV (PLWH), where engagement can be challenging. Although informatics interventions are recognized for improving health outcomes, the effectiveness of their recruitment strategies remains unclear. We investigated the application of a social marketing framework in navigating the nuances of recruitment for informatics-based intervention trials for PLWH by examining participant experiences and perceptions. We used qualitative descriptive methodology to conduct semi-structured interviews with 90 research participants from four informatics-based intervention trials. Directed inductive and deductive content analyses were guided by Howcutt et al.'s social marketing framework on applying the decision-making process to research recruitment. The majority were male (86.7%), living in the Northeast United States (56%), and identified as Black (32%) or White (32%). Most participants (60%) completed the interview remotely. Sixteen subthemes emerged from five themes: motivation, perception, attitude formation, integration, and learning. Findings from our interview data suggest that concepts from Howcutt et al.'s framework informed participants' decisions to participate in an informatics-based intervention trial. We found that the participants' perceptions of trust in the research process were integral to the participants across the four trials. However, the recruitment approach and communication medium preferences varied between older and younger age groups. Social marketing framework can provide insight into improving the research recruitment process. Future work should delve into the complex interplay between the type of informatics-based interventions, trust in the research process, and communication preferences, and how these factors collectively influence participants' willingness to engage.

(Un)certainty for Sale? A Historic Exposé on Sida’s Use of External Experts 1960s–2020s

In this paper we offer an empirically rich, longitudinal account of the role and influence of externally sourced experts by the Swedish development aid agency, Sida, from the 1960s until present times. We describe what type of expertise has been required from external experts and how the content and rituals of these contracted experts have contributed – or not – to perceptions of trust and certainty. In the paper we present three eras, all with their distinctive features on the normative rationale and forms for external expertise; 1. 1960s–ca 1995: the Quick-fix implementer era; 2. Ca 1995–ca 2005: the Collaborative turn era; and 3. Ca 2005–2020s: the Proper organization proxy era. We suggest that a mission drift has occurred in Swedish aid as concerns both the in-house expert role of aid bureaucrats and the role of procured experts. The paper concludes that all throughout, external experts have served an important function – that of making organizations in the donor role less uncertain of their decisions on which organizations should receive funding. Interestingly, however, the use of external experts has in all times given rise to additional uncertainty, which, in turn, has called for even more experts. We also find that external experts have repeatedly been criticized for ineffectiveness and consultocracy, meaning that consultants have been influential in the formulation and implementation of policies aimed at restructuring public services.

Experimental study on the effect of adopting humanized and non-humanized chatbots on the factors measure the intensity of the user's perceived trust in the Yellow September campaign

The article aims to identify if there is a difference between the groups that interacted with the non-humanized and humanized chatbot from the Yellow September campaign and if these factors measure the intensity of the user's perceived trust. The experiment built two chatbots with different characteristics but with the same purpose to inform participants about the campaign. The researchers used Facebook Messenger to conduct the experiment, resulting in a sample of 511 participants. A survey was conducted, and the data obtained was analyzed in the following stages: EFA, experiments (moderations, ANOVA, and GLM), and ANN-based models as a post-hoc analysis. The first one proved that all the analyzed constructs had a high significance level when analyzing the difference between the two groups. We observed that similarity to human, perceived competence, and satisfaction had higher results in the group that interacted with the humanized chatbot. In the moderation analysis stage, expertise proved to be a moderating variable in the chatbot's relationship with perceived competence and satisfaction. Users of the humanized chatbot have greater perceptions of trust than users of the non-humanized chatbot. Notably, humanized chatbots demonstrated significantly greater trust across all factors examined.

That's not what my app says: Perceptions of accuracy, consistency, and trust in weather apps

AbstractThe usage of weather apps for forecast information has increased dramatically over the last 10–15 years. Ensuring that consumers value and trust weather apps is important to the integrity of weather forecasting. Public perception of weather app forecast accuracy and consistency undergirds the apps' value and trustworthiness. With app forecasts being interpreted solely by the app user, misunderstanding and consequent false expectations could jeopardize the public's perception of accuracy and consistency. Furthermore, weather apps often offer excessively—and potentially unrealistically—detailed forecasts on time and spatial scales, extending far into the future without sufficient disclaimers regarding the confidence level associated with such detailed forecasts. A survey of the public found perceived app accuracy and consistency to be positively correlated with the trust in an app. Participants indicated that they take at least modest consideration of uncertainty and spatial variability when assessing specific and longer range forecasts. On average, participants had low to moderate confidence in forecasts beyond 10 days, and a significant majority did not perceive a precipitation forecast as inaccurate, even when no rain occurred at their location, as long as it rained nearby. We tested for misinterpretation using a common expression of uncertainty in weather apps, namely probability of precipitation (PoP). A majority of participants made a correct interpretation of the two PoP values given, although, depending on the percentage, some misinterpreted the values as indicating precipitation intensity, totals, or duration. Overall, these findings offer encouragement for a society heavily reliant on weather apps while also encouraging more research on weather information interpretation.

Pengaruh Persepsi Kemudahan, Kepercayaan, Lingkungan Sosial, dan Motivasi Hedonis terhadap Minat Penggunaan E-Money di Daerah Istimewa Yogyakarta

The purpose of this research is to ascertain how the influence of perceptions of convenience, trust, social environment and hedonic motivation on the intention to use e-money in the Special Region of Yogyakarta. This study uses primary data collection in the form of questionnaires which are distributed via WhatsApp and Instagram media. The data analysis tool for this research is to use multiple regression analysis, which is to find out how much influence perceptions of convenience, trust, social environment, and hedonic motivation have on the interest in using e-money in the Special Region of Yogyakarta. These results indicate that perceived convenience and trust have a negative effect on the intention to use e-money in the Special Region of Yogyakarta, while the social environment and hedonic motivation have a positive effect on the intention to use e-money in the Special Region of Yogyakarta.

A Comparative Study of Parent and Child Perspectives on Using the Intranasal Mucosal Atomization Device for Behavior Management in Pediatric Dental Sedation.

Background Dental anxiety in children often necessitates sedation for effective treatment. Different methods of sedation have proved to be beneficial. However, intranasalsedation provides a needleless, rapid drug delivery method that bypasses hepatic metabolism. Intranasal sedative drugs can be delivered using a mucosal atomization device (MAD). This study aimed to find the opinions, beliefs, and existing knowledge of parents and children regarding intranasal sedation and the method of drug delivery through MAD. Materials and methods The study comprised 50 parents, aged 20 to 50, who came in with a single child, aged five to nineyears. In separate rooms, parents and kids were each shown a video about the use of the intranasal sedation technique with MAD as a pharmaceutical help during routine dental procedures. After the video presentation, each participant was required to complete a pretested self-made questionnaire with 21 questions and multiple-choice options. The chi-square test was used in the statistical analysis of the completed questionnaires (P < 0.05). Paired t-test was used for behavior assessment of the children before and after intranasal sedation. Results A significant correlation between parental socioeconomic status and acceptance of intranasal sedation was observed. Parents with higher education levels exhibited a greater level of acceptance (P = 0.000). Parents whose children had prior dental experiences were more likely to view intranasal sedation as a safe option (P = 0.038). Additionally, a significant proportion of previously sedated children expressed willingness to undergo treatment using intranasal sedation. Evaluation of children's behavior before and after treatment revealed a notable improvement, indicating the effectiveness of intranasal sedation (P = 0.000). Conclusion The study thoroughly investigated how parents and children view intranasal sedation via MAD. It revealed a positive perception of safety and trust among parents regarding this method for pediatric dental procedures.