Trust Management Research Articles

The heartfelt communication model of the 'Gerakan Indonesia Membantu' in enhancing awareness among Indonesian students in China

This research aims to discover the latest philanthropic communication model employed by the Gerakan Indonesia Membantu (GIM) organization during their efforts to provide aid to Indonesian students in need in China. The spirit of providing tangible support to Indonesian students from lower-middle economic backgrounds, enabling them to continue their studies in China, inspired the formation of the GIM organization. In fulfilling its mission, GIM communicates with various parties so that Indonesian students in China can help one another, with the hope that all Indonesian students in the country can live decently and concentrate on completing their studies successfully This study evaluates and develops the efforts made by the GIM organization in providing assistance, awareness campaigns, and support to Indonesian students who need help to sustain their lives and complete their studies in China. The research adopts a qualitative approach with a phenomenological research type. Data were collected through interviews, focus group discussions, observations, and documentation. The collected data were then processed and conclusions were drawn. The results of this study show that GIM's awareness activities are not only focused on fundraising but also on building public trust in fund management and fostering a sense of belonging among donors towards Indonesian students in need in China. Further explanations are detailed in nine key points discussed in the findings and discussion chapter of this paper. This paper can serve as a reference for social organization activists with humanitarian visions and missions in conducting fundraising activities. It also provides new insights for scholars studying organizational communication, particularly in relation to philanthropic activities.

Unraveling trust management in cybersecurity: insights from a systematic literature review

Unraveling trust management in cybersecurity: insights from a systematic literature review

The Influence of Corporate Social Responsibility and Customer Retention on Customer Relationship Management Performance with the Mediating Effect of Customer Trust in SMEs of Ningxia Province, China

In recent years, e-commerce has experienced rapid expansion and developed as the mainstream business practice in small and medium-sized enterprises (SMEs) in developing areas of China. There are a variety of channels for consumers to purchase from. Therefore, maintaining customers is increasingly important. In the meantime, companies expect to gain more significant insights into their consumers’ demands to earn customer trust, thus achieving customer relationship management (CRM) performance. This study develops based on trust theory and consists of four latent variables: corporate social responsibility (CSR), customer retention, customer trust, and customer relationship management performance. The current study used probability and random sampling techniques. It conducted the questionnaire survey to collect data form managers of SMEs in Ningxia province of China. The Partial least square structural equation modeling (PLS-SEM) technique was used for this study. As a result, a total of 150 respondents were usable for these questionnaires. The study revealed that corporate social responsibility and customer retention have a positive effect on customer relationship management performance. Moreover, customer trust has been examined that it had a positive effect on customer relationship management performance. In addition, customer trust was discovered as a partial mediation between the relationship of corporate social responsibility, customer retention, and customer relationship management performance. Furthermore, based on the samples analyzed, the proposed model seems to be fitted considerably well. Therefore, this study intends to contribute to a better understanding of factors influencing customer relationship management performance in Chinese SMEs, thereby providing companies with practical ideas to improve overall performance.

Conceptualization of ESG Management Values of Professional Sports Clubs: From Consumers’ Perspective

Discussions and practices of sustainability are actively underway around the world. In this social context, this study conceptualized ESG management values focused on sports organizations, especially professional sports clubs in Korea. Utilizing Q methodology, which is suitable for research on individuals’ subjectivity, we explored ESG management values accepted by consumers of Korean professional sports. As a result, the ESG management values were confirmed as follows: “Type I: Trust Management Emphasis”, “Type II: Local Community Emphasis”, and “Type III: Safety–Respect Culture Emphasis”. While each of the three types accepted governance, social responsibility, safety, and respect culture as their main values, they tended to deny environment-related values. Accordingly, this study provided two discussions: “professional sports consumers’ low awareness of the environment” and “reinterpretation of environmental values among the ESG management values of professional sports clubs”. In conclusion, the three types are significant in that (1) they reflect well the social and cultural context of Korean professional sports and consumers’ perceptions, and (2) they provide a new perspective on the ESG management value of professional sports teams.

Memory-Efficient Trust Management for IoT Nodes Enabling Secure Communication in Trusted Environments

The Internet of Things (IoT) is changing quickly, so making sure that gadgets that are linked can talk to each other safely is very important. This paper describes a new way to handle trust that is specifically made for IoT nodes that work in safe settings. Conventional models frequently have a parcel of additional memory needs and are difficult to compute, which is made more regrettable by IoT gadgets that do not have a part of assets. Our proposed approach bargains with these issues by employing a belief administration framework that doesn't utilize a parcel of memory and finds an adjustment between security needs and the restricted assets that IoT hubs have. The foremost inventive thing around our strategy is that it can alter belief levels on the fly based on modern data and past experiences. Our framework takes up as small memory as conceivable whereas still having solid security measures since it employs lightweight cryptography conventions and quick information structures. This lets Internet of Things (IoT) gadgets utilize secure communication strategies without abating them down or making them less dependable. Context-aware belief assessment could be a key portion of our framework. This implies that belief levels are continually changed based on real-time encompassing variables and the way hubs are connected with each other. This adaptable alter makes beyond any doubt that belief choices remain in line with changing working conditions and threat scenarios. We moreover made beyond any doubt that our strategy works well with current IoT plans, permitting distinctive sorts of systems to work together and develop. We demonstrate that our system works in a wide range of IoT application cases by running a part of models and real-world tests on it. This study shows an easy-to-use and expandable way to improve trust management in IoT settings, with a focus on memory efficiency without losing safety. By using our approach, IoT stakeholders can reduce the risks that come with old trust models. This will make IoT environments more reliable and adaptable in the future.

Research on the impact of leadership on improving urban water efficiency and water conservation policies

AbstractThe increasing urbanization and growing urban population present significant challenges for urban water resources. Inadequate management has led to a decline in water quality and a mismatch between the availability and usage of city water resources. In this period of significant growth, improving urban water efficiency and reinforcing water resource protection are especially important. Leadership is essential in developing and carrying out urban water resource policies. This research investigates how leadership influences the operational efficiency of water resources protection policies. The study seeks to fill the gap in understanding the relationship between leadership, member trust, and policy effectiveness in water resource management by constructing a theoretical model and conducting empirical analysis through questionnaire surveys. The findings of this study are expected to provide valuable insights into the significance of leadership in driving improvements in water conservation policies. By establishing a link between leadership, member trust, and operational efficiency, the research contributes to both theoretical knowledge and practical implications for enhancing water resource management strategies.

Deep neural network and trust management approach to secure smart transportation data in sustainable smart cities

Smart transportation, powered by IoT, transforms mobility with interconnected sensors and devices collecting real-time data on traffic, vehicle locations, and passenger needs. This fosters a safer and more sustainable transportation ecosystem, optimizing traffic flow and enhancing public transit efficiency. However, security and privacy challenges emerge in smart transportation systems. Our proposed solution involves a deep neural network (DNN) model trained on extensive datasets from sustainable cities, incorporating historical information like traffic patterns and sensor readings. This model identifies potential malicious nodes, achieving a 90% accuracy rate in predicting threats such as Denial of Service 88%, Whitewash attacks 80%, and Brute Force attacks 75%. This high precision ensures the security and privacy of passenger vehicle data and routes.

Championing in Sales Management: Construct Definition and Measurement Development

This study advances the understanding of a recently identified leader behavior known as championing, which is argued to be especially effective in a sales context. Championing occurs when sales managers protect their salespeople from nonessential tasks, enabling them to focus on activities that enhance sales performance. Building on the exploratory work by Peesker et al. (2019), the current study delves deeper into the theoretical underpinnings and practical implications of championing. The first major section is a literature review that relates championing to established leadership theories, including path-goal, transformational, ethical, and servant leadership. This review demonstrates how championing aligns with and reinforces these theoretical frameworks, providing a deeper understanding of the behavior. Following this theoretical groundwork, the authors developed a new multi-item measurement scale for championing by integrating traditional scale development methods with innovative techniques involving artificial intelligence. Specifically, items for the scale were generated using a chain-of-thought prompting process with ChatGPT-3.5. These items were empirically tested through conventional scale development procedures, which included analyzing data from a sample of 254 salespeople using both exploratory and confirmatory factor analysis. This approach resulted in the creation of a robust four-item scale with a one-factor solution that demonstrated strong construct validity. Future researchers can use this measure to examine how championing interacts with other established leader behaviors to generate positive work outcomes, such as reduced role stress, increased trust in managers, and higher sales performance. Overall, this study contributes to a more nuanced understanding of championing by highlighting its relevance within the broader leadership literature, making a strong case for its effectiveness in a sales context, and offering a validated measurement tool for future research.

Leader Narcissism and Employee Knowledge Management Behavior

The current literature is becoming increasingly interested in employee management behavior. In this article, we focus on how leader narcissism affects employees' knowledge management behavior, including knowledge sharing, knowledge hiding, and knowledge manipulation. The questionnaire was administered to 260 employees in mainland China to test our hypothesis. Results showed that leader narcissism is significantly related to employee knowledge management behaviors. Specifically, leader narcissism is negatively related to employee knowledge sharing, and is positively related to employee knowledge hiding and manipulating. Employee trust in management mediates these relationships, and power distance orientation moderates the relationship between leader narcissism and employees' trust in management. Our study discusses theoretical and practical implications.

Emerging Authentication Technologies for Zero Trust on the Internet of Things

The large and interconnected nature of the Internet of Things (IoT) presents unique security challenges, even as it revolutionizes various sectors. With numerous devices, often limited in resources, traditional perimeter-based security methods struggle to keep pace. The “never trust, always verify” principle of zero trust security offers a viable solution. Zero trust security is a concept that has become increasingly popular, using key exchange techniques to ensure secure and authenticated communication within the network, especially in managing risks in critical infrastructure. Authentication is a process to identify an entity, a prerequisite for authorization, and essential for granting access control. It fundamentally relies on trust management and various methods to generate and manage cryptographic keys for authentication. The aim of this study is to enhance zero trust security in the context of the Internet of Things by investigating authentication methods and discussing several potential solutions for successful implementation. This study also presents the performance evaluation criteria for authentication in IoT and introduces advanced approaches for different scenarios, including lightweight cryptography, mutual authentication, and blockchain technology. Finally, we address challenges related to implementation and future directions for research.

The Problem of Attribution of Rights and Obligations Arising in the Process of Trust Management

The Problem of Attribution of Rights and Obligations Arising in the Process of Trust Management

The Role of Human Managers within Algorithmic Performance Management Systems: A Process Model of Employee Trust in Managers through Reflexivity

The Role of Human Managers within Algorithmic Performance Management Systems: A Process Model of Employee Trust in Managers through Reflexivity

A trust enhancement model based on distributed learning and blockchain in service ecosystems

In a service ecosystem, the trust of users in services serves as the foundation for maintaining normal interactions among users, service providers, and platforms. However, malicious attacks can tamper with the trust value of these services, making it difficult for users to identify reliable services and undermining the benefits of reliable service providers and platforms. When existing trust management models address the impact of malicious attacks on service reliability, they rarely consider leveraging different attack targets to improve the accuracy of compromised service trust. Therefore, we propose a trust enhancement model based on distributed learning and blockchain in the service ecosystem, which adaptively enhances the trust values of compromised services according to the targets of anomalous attacks. Firstly, we conduct a comprehensive analysis of the targets of malicious attacks using distributed learning. Secondly, we introduced a trust enhancement contract that utilizes different methods to enhance the trust of the service based on various attack targets. Finally, our approach outperforms the baseline method significantly. For different attack targets, we observe a reduction in RMSE by 12.38% and 12.12%, respectively, and an enhancement in coverage by 24.94% and 14.56%, respectively. The experimental results show the reliability and efficacy of our proposed model.

A qualitative exploration of nurses’ perspectives, experiences, and obstacles with shared governance

ABSTRACT This study explores the nurses’ experiences of shared governance in hospitals in Saudi Arabia to identify the factors that enhance and hinder nurses’ shared governance and nurses’ participation in decision-making processes. Through a qualitative descriptive research approach, the study utilized semi-structured interviews with 13 registered nurses selected via purposive sampling. Data were coded and condensed using thematic analysis. Three main themes were identified: participants’ perceptions about the concept of shared governance, factors influencing nurses’ participation in decision-making processes, and the consequences of shared governance. Participating nurses had a limited understanding of shared governance. Most were exposed to the concept of shared governance for the first time and could not comprehend or interpret it. The study found that nurses have limited knowledge of shared governance, but it is universally recognized that nurses’ involvement in decision-making is important. Implementing shared governance at the unit level has positive outcomes such as increased employee satisfaction, creativity, and trust in managers. The study highlights the influence of the work environment and the benefits of shared governance and inclusive leadership. Empowering nurses in decision-making can enhance engagement, job satisfaction, and patient outcomes.

Unraveling the dynamics of password manager adoption: a deeper dive into critical factors

Purpose The purpose of this study is to comprehensively explore the password manager adoption landscape, delving into crucial factors such as performance, trust, social influence, self-efficacy, risk perception, security concerns, enjoyment and facilitating conditions. It also aims to contribute meaningful insights to security product research and practice. Design/methodology/approach A survey was used to investigate the characteristics of adoption intention for password managers. In total, 156 participants from a public university located in the Midwest region of the USA voluntarily completed the survey. Partial least squares structural equation modeling was used to estimate and validate causal relationships and the proposed research model. Findings Through empirical validation, this study demonstrates that constructs such as social influence, web-specific self-efficacy and perceived risk directly impact trust in password managers. Facilitating conditions and perceived security controls are identified as direct influencers on performance expectancy, deviating from the pathways of the traditional framework. Moreover, the model introduces novel elements crucial for comprehending password manager adoption, including “web-specific self-efficacy” and “perceived security control.” Originality/value The paper systematically reviews existing research on password managers, shedding light on crucial factors significantly influencing adoption behavior. By introducing deviations from conventional frameworks and theories, the study emphasizes the innovative nature of its model. It also formulates strategies to catalyze wider adoption and promote effective design of password managers, increasing user engagement rates.

Blockchain-Enabled Trust Management With Location Privacy Preservation in Vehicular Ad Hoc Networks

Blockchain-Enabled Trust Management With Location Privacy Preservation in Vehicular Ad Hoc Networks

Trust management in the internet of vehicles: a systematic literature review of blockchain integration

Trust management in the internet of vehicles: a systematic literature review of blockchain integration

Trust and SME short-term financial policy. European evidence

PurposeDoes societal trust influence short-term financial management? Recent papers uncover the importance of societal trust for financial management in specific countries and large firms. Our paper aims to provide a comprehensive analysis of the impact of societal trust on short-term financial policies of SMEs, namely working capital management and cash holdings.Design/methodology/approachWe rely on a sample of 14,711 privately owned medium-sized manufacturing firms from 26 European countries with a sample period between 2014 and 2020. For estimation, we use pooled OLS and hierarchical linear models and control for several firm-specific and country-specific known determinants of short-term financial management. Moreover, our results are robust to the specific measurement of trust, financial constraints, and corruption.FindingsWe show a positive relationship between trust and working capital requirements investment and a negative relationship between trust and the level of cash holdings. Moreover, we show that trust attenuates the negative impact of being a financially constrained firm and the positive impact of national perceptions of corruption. Finally, in higher trustworthy environments, firms operate with relatively higher inventories and relatively lower trade credit granted and obtained.Research limitations/implicationsResults suggest that policies supporting societal trust may also foster business development and that when dealing with clients or suppliers from different trustworthy environments, firms may have to adapt their business models to incorporate trust differences between business environments.Originality/valueFirstly, the comprehensive analysis of the impact of trust on working capital management and cash holdings while controlling for different firm-level and country-level known determinants of short-term financial management. Secondly, it addresses a European sample of unquoted, medium-sized firms. Thirdly, it studies the combined effect of trust and financial constraints and trust and corruption.

Training, attitudes, segregation of duties and internal control of church finances: an empirical study in Indonesia

Church organizations are non-profit organizations operating in the religious sector. Church financial management requires good and adequate internal control to protect and secure church assets from fraud, damage, and waste due to ineffective use of assets. Sacralization is a factor that gives rise to blind trust in financial managers and spiritual leaders in the church. This study aims to analyze the influence of trained accounting personnel, attitudes toward the importance of internal control, and separation of duties on the level of internal control of church finances. The sample used was 115 pastors at the HKBP Church in Jakarta, Indonesia. Data were obtained by distributing questionnaires to pastors as respondents. The analysis technique is carried out using multiple regression. The results of this study show that trained accounting personnel, attitudes about the importance of internal control implementation, and the existence of separation of duties in church organizations have a significant effect on the level of internal control of church finances. The results of the study strengthen support for the implementation of effective church financial internal control, which requires increasing the competency of accounting staff through accounting training, the attitude of organizational members to support the implementation of the church’s financial internal control system to make it more accountable, and the existence of a clear separation of duties within the organization to avoid fraud.

The role of trust in occupational safety: research results

This article presents the concept and results of a study on the effects of organizational trust on the safety level in an enterprise. The research results presented provide valid and reliable statistical evidence that employees’ trust in management is an important factor that significantly affects safety in a company. In particular, the research findings prove that employees’ trust in management affects safety outcomes indirectly (full mediation), due to the improvement in their engagement in safety citizenship behaviour (SCB); but also that better engagement in SCB should directly or indirectly contribute to the reduction of accident event occurrence through improvement in employees’ health and safety (H&S) regulation compliance (partial mediation). Moreover, the research findings prove that improvement in perceived management commitment in H&S will additionally strengthen positive relationships between trust in management and SCB engagement (interaction effect).