Transportation Management System Research Articles

Digitalization in management of transport and logistics system of the Republic of Kazakhstan

Purpose - the authors consider the relevant aspects of the current state, the prospects for the development of agro-industrial complex of the Republic of Kazakhstan and economy as a whole, as well as the world experience of transport and logistics systems. The high relevance of solving problems aimed at expanding the scale of transport logistics, which determined the importance of choosing this research topic. Methods - economic assessment on the basis of which, the basic principles and measures for the implementation of the State program "Digital Kazakhstan" are presented; the feasibility and significance of the project for the functioning of transport enterprisesis shown; analytical – in monitoring the current situation in transport industry; a systematic approach that allows to identify the effectiveness of management processes when using innovative mechanisms that contribute to the growth of the competitiveness of domestic agro-industrial production. Results - in recent years, close attention has been paid to the development of a single national transport system, modernization of all its elements, increasing the sustainable operation of transport complex, providing sustainable services to agricultural sector as a priority sector of country, its integration into the world economic community. The authors state that the trend towards digitalization of transport and logistics services sets new standards for all market participants. The main directions of traffic management are summarized, and the integrated digital platform is characterized by a high degree of transparency and traceability of the food supply chain. Conclusions - the assessment of the effectiveness of the functioning of transport and logistics systems based on the widespread use of digital information and communication technologies for planning, monitoring and control of all procedures delivery of goods from manufacturers to end consumers is done. Improving logistics functions in agricultural sector is a key catalyst for the growth of the logistics sector in most countries.

Quantitative Analysis of Sustainable Transport Development as a Support Tool for Transport System Management: Spatial Approach

The main aim of this paper is to assess sustainable transport development, particularly in Polish voivodeships, as well as to identify underdeveloped geographical areas. In order to deal with this research topic, both classical and multivariate order statistical measures were implemented into the research process. The source of information for the research was the data drawn from BDL (Bank of Local Data) Statistics Poland. The rankings of Polish voivodeships were obtained for sustainable transport development and its individual components in the form of three orders: environmental, social and economic. This allowed us to identify underdeveloped regions in the area of transport sustainability and its particular aspects. It should be noted that we applied both the original set of diagnostic variables and their classification into particular orders. However, the choice of variables was mostly conditioned by the availability of data. Furthermore, this was the first time that the taxonomic methods applied here, featuring the implementation of the multidimensional Weber median, have been used to assess aspects of transport sustainability. This kind of synthetic method design allowed us to consider the interactions between different areas of a sophisticated transportation system and made our analysis immune to skewing by diagnostic variables.

Обоснование условий применения автоматизированных систем управления открытыми горными работами строительства комплекса циклично-поточной геотехнологии в карьере с помощью имитационного моделирования

The simulation modeling approach described in the article is intended to assess the efficiency of geo-technologies and can be applied: 1) to evaluate the implementation of smart geotechnologies with digital transformation of the mining systems; 2) to select the mining and transportation management system as well as the preferred logistic scheme of the mine. This approach makes it possible to make more reasonable investment decisions based on an objective quantitative assessment. Simulation modeling should be based on the results of geotechnical justification of structural parameters of the pit walls and benches in operating and limit states. Transition to automated systems to control smart geotechnologies in programmable mode and timely inclusion of the In Pit Crushing and Conveying (IPCC) technology into the transport scheme helps to: 1) remove people from the working zones inside the open pit; 2) significantly reduce the ore mining costs; 3) advance to a higher level of technology in developing the deposits; 4) process ores that were previously considered substandard. As an example, the assessment results are provided of the implementation of new rock mass transportation technologies at the Codelco copper mine in Chile in the Radomiro Tomic open pit.

Dynamic prediction of traffic incident duration on urban expressways: a deep learning approach based on LSTM and MLP

PurposeEfficient traffic incident management is needed to alleviate the negative impact of traffic incidents. Accurate and reliable estimation of traffic incident duration is of great importance for traffic incident management. Previous studies have proposed models for traffic incident duration prediction; however, most of these studies focus on the total duration and could not update prediction results in real-time. From a traveler’s perspective, the relevant factor is the residual duration of the impact of the traffic incident. Besides, few (if any) studies have used dynamic traffic flow parameters in the prediction models. This paper aims to propose a framework to fill these gaps.Design/methodology/approachThis paper proposes a framework based on the multi-layer perception (MLP) and long short-term memory (LSTM) model. The proposed methodology integrates traffic incident-related factors and real-time traffic flow parameters to predict the residual traffic incident duration. To validate the effectiveness of the framework, traffic incident data and traffic flow data from Shanghai Zhonghuan Expressway are used for modeling training and testing.FindingsResults show that the model with 30-min time window and taking both traffic volume and speed as inputs performed best. The area under the curve values exceed 0.85 and the prediction accuracies exceed 0.75. These indicators demonstrated that the model is appropriate for this study context. The model provides new insights into traffic incident duration prediction.Research limitations/implicationsThe incident samples applied by this study might not be enough and the variables are not abundant. The number of injuries and casualties, more detailed description of the incident location and other variables are expected to be used to characterize the traffic incident comprehensively. The framework needs to be further validated through a sufficiently large number of variables and locations.Practical implicationsThe framework can help reduce the impacts of incidents on the safety of efficiency of road traffic once implemented in intelligent transport system and traffic management systems in future practical applications.Originality/valueThis study uses two artificial neural network methods, MLP and LSTM, to establish a framework aiming at providing accurate and time-efficient information on traffic incident duration in the future for transportation operators and travelers. This study will contribute to the deployment of emergency management and urban traffic navigation planning.

Estimation of Time-Dependent Delay Models at Actuated Traffic Signals in Duhok City

Duhok City, developed rapidly in recent years, leading to an increase in the traffic volume on its streets which are not sufficient for this increase resulting in traffic congestion. Therefore, this paper studied the delay as an important measure of effectiveness at traffic signals. The delay was measured and predicted (for saturated and under saturated conditions) to help in solving some underestimation problems by using the transportation system management (TSM) techniques. Five signalized intersections on Barzani major street in Duhok city was chosen. Vehicle delay was measured in these intersections directly from field, then it was calculated using the time-dependent equations recommended by three different official manuals, Highway Capacity Manual (HCM2000), Canadian Capacity Guide (ITE1995) and Australian Capacity Guide (ARRB1995). After that comparisons between the results of each theoretical method and the field result was made. Finally, the regression analysis technique was used to establish different relationships between the delay data obtained from the field and each of the theoretical methods to find the best applicable model to predict the vehicle delay at signalized intersections in Duhok City. It was proved that the logarithmic relationship between field and theoretical results obtained from the Canadian Capacity Guide is the best

RETRACTED ARTICLE: Climate abnormal circulation based on monitoring system and marine logistics transportation management

Large scale anomalous circulation is one of the main causes of extreme climate in East Asia. Data mining and statistical analysis of climate reanalysis data are important research methods to understand the characteristics of atmospheric circulation and the occurrence of extreme climate. In this paper, we first use SOM to distinguish the anomalous general circulation models in East Asia from 1979 to 2020. According to the results, we establish the response relationship and monitoring system between various models and climatic factors, and analyze the trend and dynamic mechanism of temperature anomalies in China. Secondly, the atmospheric circulation anomaly model is related to the extreme temperature and precipitation events in East Asia, and studies the climate anomaly characteristics under the complex effects of atmospheric circulation anomaly and monsoon system. The following analysis follows all the basic characteristics of land logistics of marine logistics, but due to the high risk of transportation, transportation time is long, so freight management is different. The existing marine logistics transportation management system has many deficiencies in information exchange, cargo management and transportation. The proposal and application of blockchain technology can effectively supplement it. The consensus mechanism is the core of blockchain technology. The decentralized credit structure and the nonoperability of the consensus mechanism of blockchain can effectively overcome the risk of freedom of contract, optimize the maritime logistics and transportation management model, improve the rationality of the sense of responsibility, ensure the transaction efficiency and transportation safety, and comply with the flexible trend of modern maritime trade. This paper introduces the monitoring system and applies it to the management of climate abnormal circulation and marine logistics transportation, which can effectively improve the management of climate abnormal circulation and marine logistics transportation.

Improved Dynamic Time Warping Algorithm for Bus Route Trajectory Curve Fitting

AbstractApplying the electronic route map is a cornerstone for improving the management and operational efficiency of transportation systems. However, the practice of electronic route map designed ...

FORESAM-FOG Paradigm-Based Resource Allocation Mechanism for Vehicular Clouds.

The Intelligent Transport Systems (ITS) has the objective quality of transportation improvement through transportation system monitoring and management and makes the trip more comfortable and safer for drivers and passengers. The mobile clouds can assist the ITS in handling the resource management problem. However, resource allocation management in an ITS is challenging due to vehicular network characteristics, such as high mobility and dynamic topology. With that in mind, we propose the FORESAM, a mechanism for resources management and allocation based on a set of FOGs which control vehicular cloud resources in the urban environment. The mechanism is based on a more accurate mathematical model (Multiple Attribute Decision), which aims to assist the allocation decision of resources set that meets the period requested service. The simulation results have shown that the proposed solution allows a higher number of services, reducing the number of locks of services with its accuracy. Furthermore, its resource allocation is more balanced the provided a smaller amount of discarded services.

Environmental risks of innovations in the management of motor transport systems

In modern conditions, when the negative impact on the components of the environ-ment is constantly increasing, and global environmental problems are becoming more and more urgent, the issues of attracting environmental investments in energy and resource-intensive sectors of the economy are becoming more and more urgent. Among all the sources of destructive influence, one of the least studied are motor transport systems, which are a combination of highway and flow of motorvehicles that move along it. In the current conditions of the modern development of the state road network and the implementation of the "Big Construction" program, the problem of assessing the environmental risks of innovations in the management of motor transport systems becomes especially relevant and requires a solution in the context of ensuring the state's environmental safety. Goal. The goal of the work is to develop approaches to assessing the envi-ronmental risks of innovations in the management of motor transport systems to ensure an appropriate level of the state environmental safety. Methodology. The analytical methods to develop an organizational and economic mechanism for managing environmental risks of innovation in the functioning of the state's motor transport systems were used in the work. Re-sults. The main environmental problems of the functioning of motor transport systems are analyzed and priority ones are highlighted. The general foundations of environmental risk management of innovative activity are analyzed. The efficiency of the state motor transport systems management system is estimated. Measures to determine the environmental risks of innovation have been developed. The organizational and economic mechanism for managing the environmental risks of innovation in the functioning of the transport systems of Ukraine were proposed. Originality. The system of environmental risk man-agement of innovation has been further developed in the context of the eco-innovation process of develop-ment of motor transport systems, which will increase the level of environmental safety of the state. Practical value. The use of the proposed general organizational and economic mechanism for managing the environmental risks of innovation in the functioning of the state's motor transport systems will increase the efficiency of this process. The obtained result is the basis for the development and implementation of effective mechanisms for the ecoinvestment in the development of motor transport systems. In the long term, this will help to improve the state's ecoinvestment climate and indirectly increase the level of environmental safety.

Vulnerable road user safety: A systematic review and mesh‐networking based vehicle ad hoc system using hybrid of neuro‐fuzzy and genetic algorithms

SummaryIntelligent Transport System (ITS) involves a number of Information and Communication Technology (ICT) interventions for efficient road safety management. Over the last few decades, there has been a significant increase in the safety of Vulnerable Road Users (VRU's). This study aims to identify the most frequent, regularly occurring causes of road accidents and outline actions that can be used as a baseline for improving road traffic safety. The main contributions in this paper include the following: a graphical investigation for finding out the overall rate of road accidents (injuries and deaths) in India. Based on graphical analysis, major loopholes responsible for road accidents in India are summed up. This paper discusses various issues faced by already available pedestrian and vehicular safety techniques. After analysis of the available techniques and their related case studies in a systematic way, it is observed that they are not able to overcome the loopholes (Collision Occurrence, Traffic Congestion, Pedestrian Crossing alert, Red Light violation, and Non‐Propagation of Distress Signal) present in the current “Road Transport Management (RTM) System” of India. Finally, after deep analysis of already available techniques, a futuristic approach “Mesh‐Networking based Vehicle Ad‐Hoc System (MN‐VAS) using hybrid of Neuro‐Fuzzy and Genetic Algorithm based Load Balancing on Node” is proposed for the safety of VRU's. This hybrid approach has been discussed with domain experts for practical input, and we concluded that this might be a good option for better RTM System in India.

Implementation of an Integrated Traffic System in Metropolitan Areas: A Case Study of Tehran, Iran

Each natural and human element plays an essential role in the formation the morphological structure of cities, through which transportation systems are the most important factor among human factors. An integrated transportation strategy is a sustainable transportation strategy aiming to reduce inconsistencies and divisions in the transportation service management system. As the largest metropolis in the country and the Middle East, Tehran is facing serious problems with its transportation system. However, sufficient studies have not been conducted to comprehensively identify structural barriers in the urban management system of the Tehran metropolis to implement an integrated transportation management system. The paper aims to identify structural barriers in the urban management system of Tehran and provide an overview of measures that can be taken to implement this approach in this metropolis. The used research method is the survey-analytical method and a questionnaire was employed to collect data. The identified factors have been classified through confirmatory factor analysis (CFA) and analytic hierarchy process (AHP) methods and research hypotheses have been tested by a regression method. The results show that there are no codified executive rules for the realization of urban transportation integrated management system in Tehran. Additionally, findings indicate that the necessary financial credits are not available to the municipality and there is no coordination between decision makers on the issue of handing over the management of the transportation system to the municipality. Based on results, Tehran municipality has the necessary potential to accept the responsibility of managing this system.

Features of planning and implementation of energy-saving measures at compressor stations of main gas pipelines

Currently, the National gas supply operator in Kazakhstan pays special attention to the rational use of natural gas for its own and technological needs, while maintaining the optimal management of the gas transportation system, taking into account the specific technical situation of the equipment. Energy efficient management of gas pipelines is one of the priority directions for optimizing gas costs. The use of innovative methods of energy-saving technologies during the operation of the gas transmission system, an increase in the efficiency of gas-pumping units, as well as the implementation of automated energy saving control systems, will significantly increase the efficiency of gas transportation.

KAJIAN AKADEMIK PENYUSUNAN RANCANGAN PERATURAN DAERAH TENTANG SISTEM MANAJEMEN TRANSPORTASI DI KABUPATEN SUMBAWA

This study aims to provide a scientific and academic basis in making regulations regarding the transportation management system in Sumbawa Regency in the form of an academic text. To examine this study using empirical legal research methods with data collection using observation, document studies and interviews. The results obtained in this study are an empirical review of the number of groups that are still dependent on public transportation, but are not balanced with the provision of adequate public transportation, especially in terms of the feasibility of public transportation itself. Several factors make people reluctant to use public transportation, including security that is not guaranteed, facilities that are not feasible and are not environmentally friendly. The results of the evaluation and analysis of laws and regulations related to the transportation management system can be divided into 2, namely attribute regulations and delegation regulations. The drafting of a regional regulation on transportation management systems is based on a philosophical basis, a sociological basis and a juridical basis.

Tactical runway scheduling for demand and delay management

PurposeAirports are limited in terms of capacity. Particularly, runways can only accommodate a certain number of movements (arrivals and departures) while ensuring safety and determined operational requirements. In such a constrained operating environment, any reduction in system capacity results in major delays with significant costs for airlines and passengers. Therefore, the efficient operation of airports is a critical cornerstone for demand and delay management of the whole air transportation system. Runway scheduling deals with the sequencing of arriving and departing aircraft at airports such that a predefined objective is optimized subject to several operational constraints, like the dependency of separation on the leading and trailing aircraft type or the runway occupancy time. This study aims to develop a model that acts as a tactical runway scheduling methodology for reducing delays while managing runway usage.Design/methodology/approachBy considering real airport performance data with scheduled and actual movements, as well as arrival/departure delays, this study presents a robust model together with an optimization algorithm, which incorporates the knowledge of uncertainty into the tactical operational step. The approach transforms the planning problem into an assignment problem with side constraints. The coupled landing/take-off problem is solved to optimality by exploiting a time-indexed (0, 1) formulation for the problem. The Binary Integer Linear Programming approach allows to include multi-criteria and multi-constraints levels and, even with some major simplifications, provides fewer sequence changes and target time updates, when compared to the usual approach in which the plan is simply updated in case of infeasibility. Thus, the use of robust optimization leads to a protection against tactical uncertainties, reduces delays and achieves more stable operations.FindingsThis model has been validated with real data from a large international European airport in different traffic scenarios. Results are compared to the actual sequencing of flights and show that the algorithm can significantly contribute to the reduction of delay, while adhering as much as possible to the operative procedures and constraints, and to the objectives of the airport stakeholders. Computational experiments performed on the case study illustrate the benefits of this arrival/departure integrated approach: the proposed algorithm significantly reduces weighted aircraft delay and computes efficient runway schedule solutions within a few seconds and with little computational effort. It can be adopted as a decision-making tool in the tactical stage. Furthermore, this study presents operational insights regarding demand and delay management based on the results of this work.Originality/valueScheduling arrivals and departures at runways is a complex problem that needs to address diverse and often competing considerations among involved flights. In the context of the Airport Collaborative Decision Making programme, airport operators and air navigation service providers require arrival and departure management tools that improve aircraft flows at airports. Airport runway optimization, as the main element that combines airside and groundside operations, is an ongoing challenge for air traffic management.

Модель процесса доставки пакетов по каналу передачи данных в условиях компьютерных атак нарушителя

Objective: To analyze the impact of computer attacks on the performance quality of data transmission channels and channeling systems. It is also necessary to take into account the capabilities of an intruder to introduce malware into channeling systems when committing a computer attack. Methods: To determine the required design ratios, several options for setting various distribution functions characterizing the parameters used as input data and types of inbound streams have been considered, taking into account the parameters of the intruder’s computer attack model set by the values of the probability of successful attack. Mathematical modeling is carried out using the method of topological transformation of stochastic networks. The exponential, momentum and gamma distributions are considered as distribution functions of random variables. The solutions are presented for inbound streams corresponding to the Poisson, Weibull, and Pareto models. Results: The proposed approach makes it possible to assess the performance quality of data transmission channels in the context of computer attacks. These assessments make it possible to analyze the state and develop guidelines for improving the performance quality of communication channels against the destructive information impact of the intruder. Various variants of the functions of random variables distribution and various types of the inbound stream were used for modeling, making it possible to compare them, as well as to assess the possibility of using them in channels that provide users with different services. Practical importance: The modeling results can be used to build communication management decision support systems, as well as to detect attempts of unauthorized access to the telecommunications resource of transportation management systems. The proposed approach can be applied in the development of threat models to describe the capabilities of the intruder (the ‘Intruder Model’).

КОМПЛЕКСНЫЙ СИНЕРГЕТИКО-ИНДИКАТОРНЫЙ ПОДХОД К УПРАВЛЕНИЮ ПРОЦЕССАМИ ПЕРЕВОЗОК НА ИНТЕНСИВНЫХ И МАЛОДЕЯТЕЛЬНЫХ ЛИНИЯХ

The article considers the complex problem of effective functioning and the methodology development for managing transportation on low-density railway lines when interacting with intensive highways, which is urgent for railway transport. The article raises complex problems and investigates theoretical provisions of the problems of functioning of low-density railway lines and their interaction with intensive and projected (modernized) lines. The solution to this problem is of great socio-economic and economic importance for the operation of the railway transport network, ensuring the needs of production and the population in transportation. The article proposes a comprehensive synergetic-indicator approach to the management of intensive and low-density railway lines based on existing management functions, including analysis, organization, stimulation, control and coordination of the transportation process. A general assessment of the dynamics of the functioning of low-density railway lines is given. The conceptual structure of the integrated synergetic-indicator approach is presented, which has empirical foundations, prerequisites, theoretical foundations and implementation, confirmed by reliability criteria. The structure of the proposed railway transport management system is developed for the selection of management objects. The elements of interaction of busy, low-density and projected railway lines are established. The mathematical model diagram of the interaction of intensive modernized low-density lines and the state function of the system under consideration have been developed. The modeled transport system is classified.

Rail transport as an element of the national defense security

One of the main areas of national security is defense security. Its provision requires many various activities of a political and military nature. An important role is played by the ability to move forces and resources at the army's disposal within the territory of the country and outside it by various modes of transport. From the perspective of current conditions, the expansion of transport networks of all modes of transportation is necessary to ensure the required conditions for the movement of people and the transport of armaments and military equipment, meet the living needs of the population and the possibility of its evacuation, support the Polish Armed Forces and allied forces in the event of a crisis or war. A modern railway network enables the development of the Polish economy and strengthens its link with the world economy. It is also an essential component of national security, the national defense system, and the territorially balanced development of the country. Modern transport infrastructure, modernized rolling stock, and integrated transport management systems reduce costs in the economy while lowering the pressure on the environment. Systematic improvement of transport infrastructure is one of the primary challenges for the nation's development, not only from the economic perspective but also plays a priority role concerning national defense security. The aim of the article is to identify the essence and importance of rail transport for ensuring national defense security. The research problem undertaken has been specified in the following form: To what extent does the development of rail transport affect the national defense security, and what actions should be taken to improve military mobility in rail transport? The material uses several research methods, the leading of which were: literature query, analysis, and synthesis, abstraction, and inference methods. The adopted approach made it possible to obtain a cross-sectional character of the considerations while providing the basis for further, extended research on this highly complex problem.

SAFETY STUDY ON STATE SHIPS AND COMMERCIAL SHIPS ACCORDING TO THE REQUIREMENTS OF SOLAS 1974

The purpose of this study is to analyze the safety performance of state ships and commercial ships according to the requirements of Solas 1974. The requirements of Solas 1974 in the context of international shipping are mainly related to safety and security issues related to the tools and types of shipping safety. Application of the 1974 Solas Convention and the 2018 Solas Consolidation with the scope of discussion on international shipping is especially related to maritime protection. This study uses the Plan, Do, Check and Action (PDCA) evaluation model. The data was collected through the interview survey method and continued with statistical testing with the factor analysis technique. Respondents consisted of crews of commercial ships with a weight of over 500 GT and crews of pioneer ships as state ships anchored at the Port of Tanjung Priok. Research respondents totaled 57 crew members, consisting of 23 crew members of state ships and 34 crew members of commercial ships. The results of this research can be used as reference material in terms of safety and security as well as protection against environmental damage, in accordance with the transportation management system policy which includes; manuals, implementation policies, supporting implementation procedures, and work instructions for all stakeholders. The research output can be used as a basis for providing recommendations related to corrective actions to improve the marine transportation management system through the implementation of Solas 1974.

Structure of adaptive resonant model of managing the quality of city public passenger transportation

Problem. The need to develop and implement city passenger transport management systems is explained by the current trend to account the integrated efficiency of technological processes implementation within enterprises, transport infrastructure and socio-ecological environment. Also, the assessment of management efficiency should reflect the list of requirements to social significance of public transportation quality. The introduction of city passenger transport management system is a complex task that requires development and formalization of the apparatus for identification and structural multilevel analysis of the quality of public transportation as a fundamental tool for assessing its effectiveness. Methodology. By adapting the principles of identification and structural analysis to syntactic structural models of describing the quality of transportation and establishing the basic production connection of its change, a set of instrumental directions for city public passenger transport management is stressed through formalization of processes within the basic levels of their evaluation. Identification and structural analysis of city passenger transport means establishing a general algorithm for forming a hierarchy of problematic tasks of ensuring the quality of transportation and find effective measures to solve them in a multivariate management. The formed structure of the complex adaptive resonant model of passenger transport management is based on establishing the classification signs of public transportation quality and contains the basic layers of comparison and recognition of conditions for its maintenance. Originality. The situational and structural approach is offered as an invariant basis for the system analysis of difficult objects when implementing the principles of complex management of city passenger transport. It is proposed to approach the choice of the structural modeling apparatus that satisfies the selected requirements of the strategic management of city passenger transport from the standpoint of the possibilities of syntactic formalization of descriptions of its levels and the tasks of identification and structural analysis. Practical value. Based on the principles of adaptive resonance theory, the structure of the model of multilevel coordination of local control parameters is developed and a sequence of their quantitative comparative evaluation is formed according to the basic units corresponding to strategic types of city passenger transport management: improving mobility and quality of transportation, economic incentives, resource efficiency of transport infrastructure, road safety, environmental impact. The developed general structure of the contour of integrated city public transport management allows in prospect to form a model of multilevel coordination of local parameters and is a methodological basis for implementation of automated decision support systems.

An analysis on the improvement of system for proof of delivery

The delivery system for Base Transceiver System (BTS) to strengthen the telecommunication network throughout Indonesia maritime country is needed to speed up the process due to uneven distribution of sufficient telecommunications infrastructure. PT. Gunadhya Rajawali Logistik (GRL) is a third-party logistics company that focuses on transportation and warehouse management and delivery for telecommunication equipment tools. Unfortunately, in delivering BTS installation part throughout Indonesia, PT. GRL received several warning letters and had to pay a penalty from one of customers, for being late in reporting the delivery proof. This study aims to analyze the root causes of late submission of Soft Copy of Proof of Delivery (SCPOD) to avoid penalty given by the customer and determine suitable solutions to improve the process. The approach used in this study is lean six sigma with the help of Define, Measure, Analyze, Improve, and Control (DMAIC) roadmap. According to the interview with the employees related, the root causes of late submission of SCPOD are irresponsible drivers, indiscipline drivers in carrying out deliveries, and lack of data management in the transportation system. To be able to solve this problem, several proposed solutions can be applied. The proposed solutions to overcome the root causes that should be applied by the company are to hire a document control, retraining the Standard Operating Procedure (SOP) for drivers, utilize transportation management system application, and apply incentive systems for drivers. In the future, it is recommended for PT. GRL to have a minimum standard in recruiting the drivers for example only recruit who possess a minimum of high school education to ease the completion of administrative tasks.