Does Google offer a legitimate alternative to MEDLINE's structured, indexed records? What is the optimal metadata set for digital library records? Where secure patient access to the medical record is available, how can the display of content best facilitate consumer health objectives? In these and many other ways, the concept of the electronic record permeates the world of the twenty-first century medical librarian. This book, written and edited primarily from the archivist's point of view, provides succinct but comprehensive coverage of many record-related issues, including standards, technologies, preservation systems, research, and professional training, as well as both private and public sector case studies. With authors and examples from Canada, Australia, the United Kingdom, France, the Netherlands, the United States, and China, it provides a wide and potentially instructive international perspective. The salient question for this reviewer is, “What can those of us who sit squarely on the library side of the information world learn from our colleagues on the archives side?” The book begins promisingly enough with John McDonald's chapter on the “wild frontier” of the electronic office environment, which persists today despite the hopeful expectations he remembers expressing over a decade ago. What he describes is a universal milieu instantly recognizable not just to information professionals but to anyone in the white collar world, with electronic document and records management systems that too frequently become dumping grounds for email messages, attachments, and miscellaneous documents. In making a case for change, he notes that sophisticated and computer-literate younger users have higher expectations. These include direct access to records kept by government and other institutions and an interest in relationship building. For readers who provide information resources or services in the age of electronic journals and the blog, these requirements easily evoke the impact that ubiquitous Internet access and Web 2.0 are having on the library. From the beginning, the editors develop several main themes, a couple of which are general enough to pass for conventional wisdom: the importance of continuing education and of investing in knowledge and skills as well as in technology and the crucial role that support from high-level management plays in ensuring the success of large projects that affect the organization as a whole. Other themes may or may not resonate with librarians, depending on length of their professional memory and the nature of their work. With catalog conversion largely a fait accompli, the legitimacy of the electronic record per se as an authentic functional entity, and not just as a surrogate for a paper record, is now so far from being an issue as to be axiomatic. While systems librarians and those responsible for more purely transactional functions such as circulation, collection development, and document delivery may readily grasp the idea of using the organization's records to meet business requirements, the book's fundamental focus on knowledge management for the organization is largely irrelevant to reference librarians, to whom bibliographic records are the most important ones. As far as a reference librarian is concerned, for example, the power of metadata is in its potential to facilitate resource discovery and improve information retrieval, not to manage records and accomplish business objectives. Catalogers, who are record managers but not necessarily organizational knowledge managers, may find fewer relevant chapters than colleagues on the transactional side, but more than reference librarians. Some of the material is of general interest to information professionals. A chapter on research trends chronicles the shift in the last twenty years from managing records as electronic entities to managing their content. Anyone whose personal files include documents created with obscure or out-of-date software will appreciate the chapter on digital preservation, which articulates the requirements for a persistent systems architecture that protects data integrity through migration of data from one software format to the next. An esoteric postmodern cultural analysis of record creation and management in pre- and post-apartheid South Africa in a chapter on ethics and electronic record making finds disappointingly little difference between the two eras. It does, however, manage to remind the reader that those who make and tend records wield a tremendous club: the power to shape the truth. So should librarians expect to learn a lot about electronic records from this book? It depends. But in a final chapter, the editors wrap things up with a rousing charge relevant to all parts of the information world: The solutions we have may be imperfect and may not be for the long term, but we still have to plunge in and “be comfortable with change and uncertainty.”
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