A phenomenological theory of diffusion and cross-diffusion of tracer particles in concentrated hard-sphere suspensions is developed. Expressions for the diffusion coefficients as functions of the host particle volume fraction are obtained up to the close-packing limit. In concentrated systems the tracer diffusivity decreases because of the reduced pore space available for diffusion. The tracer diffusivity can be modelled by a Stokes–Einstein equation with an effective viscosity that depends on the pore size. Tracer diffusion and segregation during sedimentation cease at a critical trapping volume fraction corresponding to a tracer glass transition. The tracer cross-diffusion coefficient, however, increases near the glass transition and diverges in the close-packed limit.