Application Of TQM Research Articles

The role of modern management methods and health organizations in reducing medical errors

This research seeks to relationship between total quality management analysis and minimize the risks arising from increased waste in the activities of health organizations resulting from the occurrence of repeat medical errors. As is the over all quality of modern scientific entrances practiced by organizations to provide appropriate quality of outputs according to the wishes of customers Management (patients). The more able organization seeking to continue growth in light of the increasing competition from the meet and provide the appropriate total quality management requirements when ever led to face the risks that may be confronted with the manner in which they can address them and find ways to avoid them in the future and manage the proper scientific method to overcome not to mention the moral and material losses that may the possible effects of these risks. The quality of health services is a very important element in the field of hospital management which are related aspect of human life which is the most important of his health. Through the vision and theoretical study in our hospitals we note that there is a gap between perceived quality and expected quality. In general, this research comes to highlight the benefits of the application of TQM in the Algerian hospital management through the study of the basic principles of total quality management in health care and its impact in the reduction of medical errors, by measuring customer satisfaction, employee satisfaction and operational effectiveness. The study came to a set of conclusions adopted by the submission of appropriate proposals for the study and recommendations.

معوقات تطبيق ادارة الجودة الشاملة في الجوانب الادارية لكليات التربية في الجامعات الفلسطينية

Abstract The present study aimed to identify the obstacles to the application of TQM in the administrative aspects of the colleges of education in Palestinian universities. The study used descriptive analytical approach and relied on the questionnaire included the following areas (preparation, planning, Organization, , implementation, control, and evaluate the quality). The study population consisted of faculty members and officials, academics and administrators in colleges of education universities in the Gaza Strip (Al- Quds open , Palestine, Al-Aqsa) The study found that there are a significant proportion of the obstacles in the implementation phases of TQM at colleges of education in the Palestinian universities, which accounted for (77.14). There were more obstacles in the implementation of QM procedures, the main obstacles that have emerged in the results of the study are: the absence of method of work as a team and forming quality loops. And the limited number of meetings and seminars to educate the workers necessary quality system. The study found that there were no statistically significant differences for the most important obstacles facing the implementation of TQM at colleges of education departments in Palestinian universities due to the variable Job Title differences. As it turns out there are statistically significant differences between the averages of the study sample estimates of the most important obstacles facing the implementation of TQM attributed to the university in favor of Al-Aqsa University. The study recommended the need to increase the number of required meetings and seminars to educate the workers. to encourage the style of work as a team and the formation of QCs quality system

A research on the inpatient satisfaction in Sivas state hospital within the context of total quality management

In particular, TQM applied in industry is of strategic importance for the company in a highly competitive environment. Therefore currently the service marketing began to adopt TQM. The tendency to learn with the aim of reaching better and innovation that occur in all TQM processes brings effectiveness and efficiency. The customer satisfaction is an important data to measure effectiveness. In this study, satisfaction survey was applied on 396 inpatients discharged at Sivas State Hospital and as a result the answer has been sought whether hospital uses TQM effectively or not from the point of view of the customer. Survey form includes 63 questions obtained through Factor analysis consisting 9 factors. Factors on which patients base their recommendation and preference of hospital are analyzed. The survey of what health and care services which are provided have low level of satisfaction and what should be done in this process are presented. In this study, it has been found that the hospital can use the TQM applications effectively but it possesses deficiencies on some occasions from the pointview of the customer (patient). In the future, measurements that will be obtained through financial, internal business and innovation and learning perspectives will be combined with this study and answer of how effectively and accurately the TQM applications are put into effect in the hospital will be presented.

The evaluation of the total quality management in primary education schools according to the opinions of the teachers and administrators

The purpose of this research is to investigate the opinions of teachers and administrators related to the total quality management applications carried out in primary education schools. In accordance with this purpose, the opinions of the teachers (n=202) and administrators (n=74) have been gathered by the scale consisted of four dimensions and developed by Oter (2006) and the data was analyzed and assessed by statistical techniques (Mean, Mann-Whitney U, Kruskal-Wallis). As a result it was found that teachers and administrators have agreed on the sub-dimensions (Acceptance of TQM philosophy, Appropriateness of school structure, High level support for TQM applications, Establishment of TQM system) of Total Quality Management. There was no significant meaningful difference among teachers and administrators related to sub-dimensions with duty. There was no meaningful difference among the teachers with gender. There was meaningful difference with work duration among the opinions of teachers. Keywords: Primary education, teacher, administrator, administration, total quality management JEL Classification: I20, I21, L15

Obstacles to The Application of Total Quality Management in The Administrative Aspects of The Colleges of Education in The Palestinian Universities

Abstract The present study aimed to identify the obstacles to the application of TQM in the administrative aspects of the colleges of education in Palestinian universities. The study used descriptive analytical approach and relied on the questionnaire included the following areas (preparation, planning, Organization, , implementation, control, and evaluate the quality). The study population consisted of faculty members and officials, academics and administrators in colleges of education universities in the Gaza Strip (Al- Quds open , Palestine, Al-Aqsa) The study found that there are a significant proportion of the obstacles in the implementation phases of TQM at colleges of education in the Palestinian universities, which accounted for (77.14). There were more obstacles in the implementation of QM procedures, the main obstacles that have emerged in the results of the study are: the absence of method of work as a team and forming quality loops. And the limited number of meetings and seminars to educate the workers necessary quality system. The study found that there were no statistically significant differences for the most important obstacles facing the implementation of TQM at colleges of education departments in Palestinian universities due to the variable Job Title differences. As it turns out there are statistically significant differences between the averages of the study sample estimates of the most important obstacles facing the implementation of TQM attributed to the university in favor of Al-Aqsa University. The study recommended the need to increase the number of required meetings and seminars to educate the workers. to encourage the style of work as a team and the formation of QCs quality system

Effects of the Total Quality Management Implication on Patient Satisfaction in the Emergency Department of Military Hospitals

Results: The satisfaction level for physicians, nurses, transporting and service personnel, and imaging staff has increased significantly by 12.7%, 21.8%, 17.0%, and 14.1%, respectively (P < 0.001). The overall satisfaction increased from 55.4% to 71.3% after the TQM application (P < 0.001). Conclusions: Considering the substantial impact of the TQM implication on increasing the satisfaction level among our patients regarding the emergency and healthcare services, we suggest that TQM can be a very effective solution in improving the health care service quality and increasing patients’ satisfaction in Iranian Military Hospitals, without significant economic strain.

The Critical Role of TQM, JIT, and TPM in the Revisiting World Class Manufacturing and Manufacturing Excellence

Based on a comprehensive survey of existing manufacturing literature, the importance of the integrated production system in achieving manufacturing excellence is elaborated. In doing so, world-class manufacturing and manufacturing excellence are revisited. Four models of WCM and three concepts of ME are reviewed. Each element, which is considered to constitute WCM, is also discussed in detail. The impact of TQM, JIT, and TPM, individually and concurrently on company performance is exhaustively reviewed. Previous models of the integrated models are also compared. The existence of synergy in the application of TQM and JIT leading to additional performance improvement is also demonstrated. But the incorporation of TPM in the integrated production system has never been empirically investigated. Subsequent papers based on this study will present empirical evidence for the effectiveness of the integrated model.

The Impact of World Class Manufacturing Practices on Company Performance: A Critical Review

This paper provides a critical analysis on the impact of world-class manufacturing practices on company performances in the manufacturing sector based on a survey conducted on various manufacturing companies in Malaysia. The result gathered was used to developatheoretical framework that will be used to investigate whether the quality, cost, delivery and flexibility may affect the performance of bottom line in these manufacturing companies.The theoretical framework is also formed based on a comprehensive review of existing manufacturing management literature to propose the “World Class Manufacturing (WCM) Framework" to achieve manufacturing excellence.It is a combination of these three approaches which offers complementary outputs, which form the basis for pursuing superior performance in manufacturing.This paper presents the WCM Framework and addresses the possible synergy of concurrent application of TQM, JIT and TPM. A discussion of the various practices used in the Framework provides not only guidance on how to implement the Framework, but also an instrument to measure the status of its implementation. It is expected that the concurrent application of TQM, JIT and TPM, via their accompanying practices, may bring about significant improvements in quality, cost, delivery and flexibility.

Total Quality Management Practices in Accredited and ISO Certified Management College Libraries: A Comparative Study

This paper aims to analyse and evaluate the difference in practicing of TQM application of NBA, NAAC, ISO and six sigma in Management and professional college libraries. The authors investigate through a survey based on a structured questionnaire. The study confirmed that most of the past studies have found that TQM has a deep impact on library performance. Several researchers have also looked at the concept of standardization of quality (ISO 9000 Certification and Accreditation) in relation to the implementation of TQM. This study compared TQM practices in accredited and ISO certified Management College libraries. The data were collected from 57 libraries of management colleges using a structured questionnaire. Independent samples 't' test and One way ANOVA were employed to find out difference between ISO and non-ISO certified institutions in their TQM, as well as difference between libraries accredited by different agencies. Results revealed that those management libraries with ISO certification had higher TQM practices compared to management libraries without ISO certification. Further, management libraries with EQUIS accreditation had least TQM and libraries with NBA accreditation had highest TQM practices. The authors conclude the article by providing suggestions to improve the TQM services in management libraries.

A state-of-art survey on TQM applications using MCDM techniques

Article history: Received October 2, 2012 Received in Revised Format March 12, 2013 Accepted March 18, 2013 Available online March 2

Application of Total Quality Management in Library Services in Engineering University Library at Coimbatore

Total Quality Management is to check and maintain the quality in an organization. It is applicable to all organizations. Especially for the service oriented organizations like library, transport, hospital etc., and application of TQM is playing an important role. This paper attempts to explore the application of TQM in library service mainly looking at the circulation section.

Constraints of the Application of TQM in Higher Education Institutions Empirical Study

Constraints of the Application of TQM in Higher Education Institutions Empirical Study

PENERAPAN TOTAL QUALITY MANAGEMENT PADA PROGRAM STUDI MPI FAKULTAS TARBIYAH DAN KEGURUAN UIN ALAUDDIN

The purpose of this paper is to describe (1) the concept of total quality mana-gement, (2) the theoretical foundation of total quality management, and (3) the application of total quality management in Education management study program at the Faculty of Education and Teaching Science, UIN Alauddin Ma-kassar. There are some theoretical bases to support the implementation of TQM in educational institutions. One is the theory of Deming which can be identified from (a) Deming’s chain reaction model, (b) Deming’s continuous improvement cycle, (c) Deming’s theory of Variance, and (d) Deming's fourteen points of management. The application of TQM in Management Studies Program Faculty of Tarbiyah and Teaching Education UIN Alauddin have not maximized. The data indicated that 70.19% respondents said that the implementation of TQM is at a mediocre level, 0.90% respondents said good, and 1.85% respondents said that the implementation of TQM has been very good.

Pharmacy Education in India: Strategies for a Better Future

In this world of specialization and globalization the pharmacy education in India is suffering from serious backdrops and flaws. There is an urgent need to initiate an academic exercise aimed at attaining revamping of curriculum, keeping in pace with current and emerging trends in the field of pharmacy. Unfortunately all these years, enough emphasis was not laid on strengthening the components of Community Pharmacy, Hospital and Clinical pharmacy, while designing curriculum at diploma and degree levels of teaching. The curriculum followed by almost all universities in India are no were up to the world standards and students are still getting the 20-30 yrs older compounding practical exposure in labs during the graduation level. The article emphasises the concept of innovation ecosystems and quality management. Application of TQM to the educational system improves the present situation. The counseling system which serves to be the gateway of the students for entry into the profession should be brought under the scanner. Introducing specializations at the graduation level will result in professional expertise and excellence. Education is a customer focused industry and every student should be capable of evaluating themselves for continuously improving their quality and professionalism. Teacher focused mastery learning should give away to student focused smart learning. An educational institution should provide the student with a stress-free atmosphere for learning and developing his intellectual capabilities. Every college should have a counseling centre to address the problems of students in their academic and personal life. An emphasis on the concept of quality teacher is included. Revival of the pharmacy education in India is the need of the hour which in turn will pave the way for the up gradation of the pharmacy profession in the country.

Strategic Alliances In The Financial Services And Chemical Industries

&lt;p class="MsoNormal" style="text-align: justify; margin: 0in 0.5in 0pt;"&gt;&lt;span style="font-family: Times New Roman;"&gt;&lt;span style="font-size: 10pt; mso-bidi-font-style: italic; mso-bidi-font-size: 12.0pt;"&gt;The penetration and practice of strategic alliances and Total Quality Management in a goods industry (Chemical Industry) was compared to that for a service industry (Financial Services).&lt;/span&gt;&lt;span style="font-size: 10pt; mso-bidi-font-size: 12.0pt;"&gt;&lt;span style="mso-spacerun: yes;"&gt;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;span style="mso-bidi-font-style: italic;"&gt;The ingoing hypothesis that the Financial Services Industry and the Chemical Industry were similar as it relates to strategic alliances and TQM, based on the longevity of these concepts, was not fully supported. Clear industry similarities and differences were noted. For example, the penetration of TQM and strategic alliances was deeper in the Chemical Industry. This is thought to be the result of the earlier application of TQM and strategic alliances in goods industries. Company size, as measured by revenue, did not affect whether small or medium sized companies in either industry practiced TQM, engaged in strategic alliances or the number of strategic alliances that each had.&lt;span style="mso-spacerun: yes;"&gt;&amp;nbsp; &lt;/span&gt;The proportion of strategic alliance practitioners who also practiced TQM was statistically similar for both industries. Importantly, a high, and similar, proportion of strategic alliance participants in both industries achieved business growth.&lt;span style="mso-spacerun: yes;"&gt;&amp;nbsp; &lt;/span&gt;While those practitioners did achieve a reduction of the numbers of suppliers there is significant room for improvement in both industries. Strategic alliance performance met or exceeded expectations and alliance costs were on or below forecasts in both industries but the result was significantly better for the Financial Services industry in both instances. The lower outcomes for the Chemical Industry are most likely rooted in negative aspects of relationships with strategic alliance partners as suggested by the top 5 advantages and top 5 disadvantages responses. Significantly, a high proportion of strategic alliances will continue with most of these being with the current partner and a few with new partners.&lt;span style="mso-spacerun: yes;"&gt;&amp;nbsp; &lt;/span&gt;The Financial Services Industry outperforms the Chemical Industry on this measure.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class="MsoNormal" style="text-align: justify; margin: 0in 0.5in 0pt;"&gt;&lt;span style="font-family: Times New Roman;"&gt;&lt;span style="font-size: 10pt; mso-bidi-font-size: 12.0pt;"&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;span style="font-family: Times New Roman;"&gt;&lt;span style="font-size: 10pt; mso-bidi-font-size: 12.0pt;"&gt;&lt;span style="mso-bidi-font-style: italic;"&gt;&lt;p class="MsoNormal" style="text-align: justify; margin: 0in 0.5in 0pt;"&gt;&lt;span style="font-size: 10pt; mso-bidi-font-style: italic; mso-bidi-font-size: 12.0pt;"&gt;It is recommended that firms in the Financial Services Industry closely examine the benefits that strategic alliances can yield, and then conduct pilot tests. On the other hand, firms in the Chemical Industry need to improve their relationships with potential partners in order to maximize the outcome of strategic alliances&lt;/span&gt;&lt;span style="font-size: 10pt; mso-bidi-font-size: 12.0pt;"&gt;.&lt;/span&gt;&lt;/p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;

An Evaluation of the Opinions of Hospital Employees Regarding the Contribution of Internal Marketing to the Application of Total Quality Management in Turkey

SUMMARY This research was conducted in a training-research hospital in Ankara, the capital of Turkey, in order to assess the contributions of internal marketing to the success of TQM applications by means of employee communication and participation. The key findings of this research indicate that the cultural changes needed to maintain the success of TQM applications in the organization were not achieved, there were problems in the internal communication system, effective participation of employees was not achieved, and public relations and internal marketing activities were not employed in a sufficient manner. Specific managerial recommendations are offered in regard to ensuring effective employee support and participation in TQM applications, improving internal communication, and effective application of modern internal marketing tools and methods.

Bumpy road to lean enterprise

Every company owner, CEO, and manager wants to make their business process as lean as possible by reducing the number and proportion of Non-Value Adding Activities (NVAA) among all business operations. This would reduce wasted time and money, provide them with highest Return on Investments (ROI) and eventually earn the highest profit – the major goal of any profitable business. However, most of the above-mentioned people would not be able to answer the questions: How much ‘lean’ would they want? What degree of leanness is actually achievable? What sequence of actions and in what intensity should be conducted? How to plan the lean activities with clear understanding of the goals, schedule, and effect of the results? Let us try to answer these questions. Starting from definition and measurements we go through the basic application of TQM and ISO principles that lead to standardization of work through creation of SOP. Application of Six Sigma philosophy creates an environment with customer driven cost and quality. Special time studies of every applicable micro-operation would illustrate the proportion of Non-Value Added Activities within every operation and determine clear opportunities for improvement.

Quality management concepts, principles, tools and philosophies

PurposeThe main aim of this paper is to provide a practical approach for understanding the quality management (QM) terminology.Design/methodology/approachUsing the existing QM measurement instruments available in literature, the terminology used is classified into constructs, practices and finally tools or techniques. QM may then be viewed as a combination of the three sets of terminology. This paper reports on the research which investigated the implementation of TQM within the constructional‐related SMEs.FindingsThe study classified the broad areas of where SMEs can align their TQM applications, into one of the following areas: customer‐oriented TQM, supplier‐oriented TQM, HRM‐oriented TQM, or process‐oriented. These four dimensions were deemed to be interrelated and mutually support each other.Originality/valueThis study contributes to clarifying the conflicting results being reported in the QM literature which inevitably leads to having different levels of analysis of QM. Accordingly, the strength of QM compared with other business philosophies should then focus on the practical methodology, namely the practices and techniques.

TQM Application through Self-Assessment and Learning: Some Experiences from Two EQA Applicants

Nowadays, TQM implementation through self-assessment application is gaining importance as a means of continuously improving the management of organizations, particularly since the introduction of international quality awards. The models underlying these awards consider the process of organizational learning as a fundamental factor for companies to become competitive in today's environments.Little attention has been given, however, to the relationship between self-assessment application and learning by the specialized literature. Therefore, the author's research attempts to shed light into this topic. This article analyzes the way in which self-assessment application based on the European Foundation for Quality Management (EFQM) Excellence Model facilitates the process of organizational learning (while the EFQM Excellence Model is not broadly used by American firms, this work is not focused on the reference model itself but on the way in which companies employ such models to self-assess how good or bad they are). To reach such an objective, the author has developed an exploratory case study of two Spanish companies with a broad experience in self-assessment, constituting the results obtained through a preliminary theoretical framework in a research field still unexplored.

TQM: A change management model for market orientation

The regulation-protected environment of electric utilities has undergone massive changes to open market competition. The protection of the regulatory shield in the past has imposed obstacles and barriers for many electric utilities to change their business emphasis from internal focused to market orientation (MO). In order to face the new challenges, electric utilities have incorporated a large variety of piecemeal change management programmes to change their business emphasis. Many of them have experienced a lot of difficulties in fundamentally transforming themselves from their old ways of doing business. TQM philosophy and principles, targeting the generation of holistic and systematic changes for customer satisfaction, were suggested to be used in guiding the change process in electric utilities towards market orientation through continuous quality improvement. To investigate the possibility of using TQM as an integrative approach to guide market orientation change for electric utilities, an internationally-based questionnaire survey was conducted. Results of the study indicated that the influence of TQM applications on market orientation is positive and significant, and that the external business environment seems to have little interaction on the effectiveness of using TQM for change towards market orientation. TQM is empirically found to be a potentially effective approach for electric utilities to change to market orientation. The literature has so far been focused extensively on the effects of market orientation on business performance, organization innovativeness and product development performance etc. This paper investigates the mechanism to transform organizations towards market orientation.