Tourism Infrastructure Research Articles

Tangible or intangible satisfiers? Comparative study of visitor satisfaction in a nature-based tourism destination in the pre- and during-COVID pandemic

Nature-based destinations started to become objects of travel for various visitor segments during the COVID-19 pandemic. The changing environment and the travel conditions influence overall visitor satisfaction and its determinants. This study identifies the role of tangible and intangible factors in forming overall visitor satisfaction with a stay in a nature-based tourism destination and their changes due to the COVID-19 pandemic. A Generalized Linear Model with a logit link function was used to identify the significant satisfiers and to determine the factors that play a critical role in visitor satisfaction in the during-COVID era compared to the pre-COVID period. The results show that intangible satisfiers play a more significant role than tangible ones in the COVID time. Surprisingly, natural features are insignificant in explaining overall satisfaction at a nature-based destination in the during-COVID in comparison with the pre-COVID period. In contrast, active sports options have become a significant satisfier in the COVID era. This comparison results contribute to the current theory, and the findings indicate the practical implications for Destination Management Organisations regarding sustainable tourism development. Management implications•Destination Management Organisations (DMO) in nature-based destinations should become more conscious of changing visitor structures concerning destination satisfaction.•DMOs could focus more on promoting activities such as active sports options and tourism infrastructure than natural features regarding current visitor preferences; however, sustainability should be a fundamental goal of competitive tourism destinations.•There is a need to carefully deal with the expanding tourism infrastructure development and prevent uncontrolled growth of commercial activities and attractions that would act against the interests of residents and endanger the value of the natural environment.•DMOs should educate the changing visitors about the importance of responsible tourism.•DMOs should focus on environmental-friendly activities which do not negatively impact nature in terms of using land and natural areas for commercial activities and construction.•DMOs should make efforts to attract their environmental sensitive pre-COVID visitors and target new segments searching for health and sustainability, such as the Lifestyle of Health and Sustainability (LOHAS) segment and the Free Independent Travellers (FIT).

ANALYSIS OF CONSUMERS' ATTITUDES TOWARDS THE SUSTAINABLE DEVELOPMENT OF THE TOURISM SECTOR IN THE LITHUANIA REGIONS

In the article, the author analyzes the attitude of consumers towards the sustainable development of the tourism sector in the Lithuania regions. The purpose of the research is to analyze the attitude of consumers towards the sustainable development of the tourism sector in the Lithuania regions. During the research, a quantitative survey (questionnaire survey) was conducted. Data collection methods - analysis of scientific literature and sources, document analysis, questionnaire survey. The article analyzes the consumers' attitude towards the sustainable development of the tourism sector from a theoretical point of view and presents the results of the conducted research. It is concluded that the respondents consider the following factors of sustainable development of the tourism sector to be the most important: development of ecological tourism; accessibility of tourism; creation of tourist routes accessible to all; certification of tourism services; development of the common national route and development of bicycle tourism infrastructure, etc. According to the respondents, the following problems of sustainable development of the tourism sector are usually encountered: economic problem: insufficient investments in the development of sustainable tourism; lack of knowledge about the essence and principles of sustainable tourism in local politics; underdeveloped tourism sector infrastructure, etc.

“THE EMTRALD SWELL IS SPLASHING SO GENTLY ON YOU...”: EVERYDAY LIFE OF RESORT RESIDENTS IN THE CRIMEA IN THE SECOND HALF OF THE 19TH AND EARLY 20TH CENTURIES

The article examines various aspects of everyday life of holidaymakers in the Crimea in the initial period of the resort development on the peninsula. The sources are newspapers published in Sevastopol and other Crimean towns, guidebooks, memoirs of those who visited the Crimea in the period under study. The analysis shows a rather vivid picture of the life of resort residents and allows us to distinguish several layers of information: on the development of transport infrastructure and everyday travel details, accommodation options, accommodation and food prices, ways of spending leisure time. It is possible to trace a close connection between the evolution of living conditions of vacationers and the resort and recreational sphere as a whole and the economic and social development of the country. The creation of a network of railroads made the way to the Crimea cheaper and more convenient. In the early 20th century, recreation on the peninsula ceased to be elitist, and representatives of different social strata came here. The influx of resort guests caused the development of the entire tourist infrastructure: the number of hotels grew, the local population actively entered the market of relevant services, providing rented furnished rooms and sightseeing services. Guidebooks and memoirs show the role in the life of holidaymakers of such traditional entertainments as bathing in the sea and walks in the mountains, as well as the ways of their organization. Separate bathing of men and women was practiced both in bathing houses and on beaches. Group and individual excursions to historical sites were becoming more popular. The analysis of memoirs demonstrates that the level of service caused complaints from vacationers, who were not happy with the high level of prices at hotels, unkempt servants in restaurants, etc. However, the ever-increasing interest of the Russian society to the Crimea as a vacation destination contributed not only to the improvement of the quality of services, but also to the change of living conditions on the peninsula: villages and towns were transformed into comfortable settlements, which had all the attributes of civilization - electricity, post offices, pharmacies and hospitals.

IMPROVEMENT OF WAYS TO DEVELOP TOURISM INFRASTRUCTURE IN SAMARKAND REGION

Today, the tourism industry is considered as an income sector of economy. In particular, several works are being carried out in the regions of Uzbekistan to develop and improve the modern tourism infrastructure.

Development of Disabled-Friendly Tourism Infrastructure: Providing Accessibility for All Tourists

This research aims to assess the level of accessibility of tourism infrastructure for people with disabilities and analyze the challenges faced in its development. Qualitative research method was employed with descriptive analysis of data from sources such as the Central Statistics Agency (BPS), World Tourism Organization (UNWTO), and previous studies. The findings indicate that tourism infrastructure is still far from adequate in meeting the needs of tourists with disabilities. Lack of regulations, budget constraints, and insufficient staff training are the primary challenges. As a solution, the Development Model of Disability-Friendly Tourism Infrastructure is recommended, including physical design considerations for accessibility, staff training, and provision of easily accessible information. Collaboration among government, tourism industry, and civil society is crucial in creating a more inclusive tourism environment.

The Influence of Tourism Infrastructure and Online Promotion Of Tourist Visit Intention

This research investigates the influence of tourism infrastructure and online promotion on tourist visit intention, with tourist satisfaction as an intervening variable, focusing on the Island of Bali. A quantitative approach using a cross-sectional survey design was employed, gathering data from 110 tourists. The results revealed significant positive relationships between tourist infrastructure and visit intention, online promotion and visit intention, as well as tourist infrastructure and satisfaction. The mediation analysis confirmed the mediating role of tourist satisfaction. These findings highlight the interconnectedness of infrastructure, digital marketing strategies, and visitor satisfaction in shaping tourist behavior and destination experiences. The study underscores the importance of a holistic approach to destination management that integrates infrastructure development, effective online promotion, and a focus on enhancing visitor satisfaction for sustainable tourism growth.

Competitiveness and tourism GDP in Magic Towns: an analysis based on the theory of forgotten effects

AbstractThe magic towns of Mexico require strategies that help them to face competition and influence the economic development of the country and the tourism sector itself. Therefore, the aim of this paper is to evaluate the relationship between tourism competitiveness and tourism GDP in the magic towns, in order to identify direct and indirect effects of the phenomenon from the perspective of experts. To respond to this approach made, the theory of forgotten effects proposed by Kaufmann & Aluja in 1988 was used. In order to apply the forgotten effects, 25 experts from different countries and knowledgeable about the “Pueblos Mágicos” programme evaluated the cause-effect relationships. A close relationship was observed between natural and cultural resources and stock market, exchange and investment activities. A strong relationship was also found between accessibility to the destination, tourism infrastructure and complementary tourism services with photography and videography services. Finally, a relationship was found between natural resources and retail trade. These relationships suggest that investment in natural and cultural resources, improved accessibility, tourism infrastructure and the promotion of complementary tourism services can have a positive impact on the local economy. Prior to the present work, an evaluation between the two aforementioned variables (tourism competitiveness and tourism GDP) in Magic Towns had not been performed. With the results obtained, the cause-effect relationships of the phenomenon under study were made visible, both direct and indirect relationships, thus being able to obtain a complete picture and in fact, facilitate both decision-making and the generation of strategies that seek to improve these tourist destinations.

Changing Tourism Trends and Vulnerability Assessment of Built Environment in Hill Stations of Indian Himalayan Region.

Tourist arrivals in the Indian Himalayan region have led to an increase of 1.6 times the population of the native residents in 2019. The trend of winter tourism among foreign tourists, along with adventure and pilgrimage tourism, has resulted in an average annual growth of 28.78% between 2002 and 2013. This study focuses on the changing tourism and climatic trends in tourist hotspots of the Indian Himalayan Region (IHR) to evaluate the vulnerability of the built environment, which arises from the increasing demand for tourist infrastructure. The approach taken in this research is based on secondary literature available and case studies of emerging tourist centers in and around Shimla region of Himachal Pradesh. According to records from 2019-20, domestic tourism has increased in Himachal Pradesh by 4.57% and in Shimla by 5.51%. However, the changing trends and the tourist demand for fast, unplanned infrastructure growth can lead to over-tourism and disaster vulnerability. Therefore, there is a need to consider the risk and change management in the fragile ecosystem of IHR through analysis of climatic and tourism trends. To achieve this, computerized tools such as Real-Time Systems, Intelligent Transport Systems, and Neural networks projects are suggested for feasibility and assessment of proposed tourism infrastructure projects. The suggested process will strengthen the project vision by benefiting the policymakers, stakeholders, and tourists while maintaining eco-friendly tourism opportunities through project performance management.

Factors of forming tourist flows in modern development of tourism in the Russian Federation

The article presents the factors of modern development of tourism in Russia. Statistics on the development of the Russian tourism indicate that the direction, dynamics and intensity of tourist flows have changed quite significantly from 2010 to 2022. According to certain development parameters of the domestic tourism industry, there are both considerable achievements and unresolved issues. The formulation of public policy on resolution of the latter should be implemented on the basis of current factors. Sustainable development of the Russian tourism sector is possible by ensuring an integrated approach that includes improvement of the quality of tourism services based on the principles of sustainable tourism alongside with increase of investment attractiveness of tourism infrastructure and increase of investments in tourism digital products. The expected promising directions for the development of the industry are substantiated: the priority of health and safety, ecotourism, decrease in the number of spontaneous trips, development of niche tourism areas, digitalisation of the industry, virtualisation and simulation (imitation of tourism activities). Attention is focused on important factors of tourism development: potential growth points for the tourism industry are identified as well as the expected types of tourism that will attract demand from tourists.

MOOC for Pagelaran Pottery Village: Boosting Income through Design Educational Tourism

The implementation of this activity aims to design and build educative tourism infrastructure using the Massive Open Online Course (MOOC) as a means to increase the income potential of Pagelaran Village. Pagelaran Village is famous for its pottery crafts, which are rich in cultural values. However, the potential for tourism and related revenues has yet to be fully realized. Therefore, employing MOOC as a tool to provide an online learning experience for a package of pottery production training activities is expected to attract tourists and boost the income of the local community. The methods used in this implementation include field surveys, literature studies, and analysis of tourist needs and preferences. The approach adopted is the asset-based community development (ABCD) approach, which consists of five stages of activity including: 1) Discovery, 2) Dream, 3) Design, 4) Define, and 5) Destiny. The infrastructure built includes the development of the MOOC platform, offering learning materials related to history, manufacturing techniques, and the art of pottery. Additionally, practical learning facilities are also provided for tourists desiring to undertake direct courses without constraints by space and time. During initial testing, this MOOC garnered favorable responses from travelers who participated the course. The results of the implementation of this activity indicate that the use of MOOC as an educative tourism infrastructure can increase potential income in Pagelaran Village. Keywords: MOOC, income, pagelaran pottery, educational, infrastructure

Optimizing tourist flows through operative carrying capacity assessment: The case of Bakkhali coastal tourism, W.B., India

<p>Carrying capacity assessment of nature-based tourist destinations is important for keeping the consumption of natural resources and anthropogenic pollution levels within environmentally safe and sustainable limits. With the mostly rural character of such destinations, the local community's well-being also needs to be prioritized. Exposure to natural hazards and climate crises have further exacerbated concerns about the long-term sustainability of these locations. The interrelationship between tourism intensity and its impacts clearly reflects Butler’s Tourism Area Life Cycle model of 1980. The ‘elements of capacity’ and their ‘critical range’ mark a significant threshold in the model that leads us to the concept of carrying capacity. The capacity may be physical, spatial, ecological, environmental, social, economic, management, and governance, among others. This is also linked with the quality of the touristic experience and satisfaction. In this context, aiming to understand the optimum level of tourist traffic flow in Bakkhali, one of the popular beach destinations of the deltaic island system of the Indian Sundarbans, this study assesses its visitor carrying capacity at three levels—physical, real, and effective. It also briefly introduces the idea of ‘operative’ carrying capacity at the fourth level. The study is based on tourist data until 2019 and adopts the well-established methodological framework of carrying capacity assessment applied widely in several settings. The result suggests that tourism operations at Bakkhali may optimally handle 2040 visitors per day, which may be stretched to a maximum of 2267 visitors per day. This may be used as baseline information for sustainable coastal tourism policy framing in the long term while planning for tourism management and infrastructure development in the Sundarban region in immediate terms.</p>

Sustainable Tourism Infrastructure Development

This study looks at the development of sustainable tourist infrastructure, focusing only on physical factors. In terms of resource efficiency and environmental sustainability, planning, design, and management techniques are assessed through a review of the literature and case studies. In order to pinpoint problems and offer viable solutions, the research carefully examines how much energy, water, garbage, and transportation systems are used. The report promotes minimising environmental effect and optimising resource conservation in tourism infrastructure projects by highlighting eco-friendly technology and design ideas. Innovative strategies, such as the use of sustainable construction materials, integrated renewable energy, water-saving techniques, and effective transportation systems, are demonstrated in successful case studies. The research prioritises physical factors to ensure lowest ecological impact and long-term environmental resilience, advocating for sustainable tourist infrastructure by integrating theoretical and practical insights. The findings contribute to advancing sustainable development goals within the tourism sector, offering actionable recommendations for policymakers, planners, and developers to create destinations in harmony with natural surroundings. Keywords— Sustainable tourism, Tourism infrastructure, Physical parameters, Water usage, Waste management, Transportation systems

ВЫБОР МОДЕЛИ РАЗВИТИЯ СЕЛЬСКОГО ТУРИЗМА В РЕГИОНЕ ДЛЯ УСТОЙЧИВОГО РАЗВИТИЯ СЕЛЬСКИХ ТЕРРИТОРИЙ

At the present stage of development of the services market, tourism is becoming one of the most developing areas of activity, which requires constant improvement of quality, diversity of tourism offer and modernization of tourism infrastructure. In the context of scientific and technological progress, tourism, as an area that affects many different industries, serves as an important factor in the economic and socio-cultural development of rural areas. Russia occupies a minor position in the global tourism market. Despite the great tourism potential, its competitive advantage lies in the unique objects of architecture, culture, history and natural heritage, as well as in the national flavor of the country. Rural tourism can become one of the most important areas of economic development, which will contribute to the social, spiritual and economic development of Russian regions and the country as a whole. There is a necessity and need to bring domestic tourism services in line with modern world trends, to increase the competitiveness of Russian travel companies in the tourism services market. The Russian Federation has significant territorial potential and enormous opportunities for the development of large-scale tourism activities. According to the Strategy for the Development of Tourism in the Country until 2035, the main goal is the comprehensive development of the key competitive advantages of tourism in the Russian Federation, due to the presence of many points of attraction for domestic and inbound tourist flows. Due to the presence of a larger number of monuments of cultural, historical and natural heritage in Russia, there are prospects for the development of almost any type of tourism. In this situation, agricultural tourism is of particular importance as one of the most important factors in the sustainable development of rural areas and the agricultural sector.

Implementation of Chse Certificate for Tourism Object Management in Banyumas (Halal Tourism Perspective)

Objective: The aim of this research is to analyze regulations set by the Minister of Tourism and the creative industry for managers of tourism, hospitality, culinary, cafes, entertainment venues, and Tourism Villages to have Clenleness (Cleanliness), Health (Health), Safety (Safety), and Environmental Sustainability certificates. Theoretical Framework: The regulations set by the Minister of Tourism and the creative industry for managers of tourism, hotels, culinary, cafes, entertainment venues, and tourism villages to have Cleanliness, Health, Safety, and Environmental Sustainability certificates (CHSE) provides a guarantee (Cuarent) for consumers in terms of Clean, Beautiful, Safe, and Safe. Method: I used a qualitative approach in this field research in presenting and analysis the data. The subjects are authorities in board of culture and tourism (DINPORABUDPAR) of the Banyumas Regency and managers of 5 (five) tourist objects. I did pre-research to determine the integration of the value of halal tourism to the CHSE certificate in the management of tourism objects in Banyumas. I have conducted observation, interviews, and documentation to collecting the data. Further, I investigated about the potential and matters related to the implementation of the CHSE certificate in Banyumas. Results and Discussion: This study found that the CHSE certificate has been implemented in four tourism objects in Banyumas. Meanwhile, one of them (Maskumambang) is in the submission stage. Why is a CHSE certificate significant, because it can increase the competitiveness of tourist objects and can describe the readiness of tourism objects in welcoming tourists. In developing halal tourism, the Banyumas government must have the political will, the application of halal industry regulations, the provision of infrastructure and facilities, the provision of human resources, and sufficient budget allocation. Overall, the tourism infrastructure managed by the Banyumas district government has partially met the requirements for halal tourism. Research Implications: the research findings highlight the importance of implementing CHSE certificates and integrating halal tourism values in tourism management in Banyumas Regency to enhance competitiveness, meet consumer expectations, and promote sustainable and inclusive tourism practices. Originality/Value: The originality and value of the research lie in its unique focus on integrating halal tourism values with CHSE certification, promoting government collaboration, enhancing competitiveness and consumer assurance, emphasizing sustainability and cultural sensitivity, and providing practical implications for tourism management in Banyumas Regency

Assessment of Kedung Tolok Waterfall as a new geosite potential in Bantul, Yogyakarta

Kedung Tolok Waterfall has the potential to be promoted as a new geosite in the Yogyakarta geoheritage area. This waterfall is located in Selopamioro Village, Imogiri Subdistrict, Bantul Regency, DIY. Physiographically, this waterfall is included in the southern mountain zone of Java and is found in the Nglanggeran formation which has a constituent lithology in the form of volcanic breccia and agglomerate. The lithology of the Kedung Tolok Waterfall has evidence of recorded marine volcanic deposits which gives this object the potential to be promoted as a geosite. By promoting this object as a geosite, it will get protection and conservation from the government and increase exposure which will bring an economic increase for the local community. Therefore, this study aims to assess the feasibility of Kedung Tolok Waterfall as a new geosite in the Yogyakarta geoheritage area both in terms of tourism, geodiversity, and scientific value. The research uses geosite assessment, which includes intrinsic and scientific value, education value, economic value, conservation value, and additional value to determine its feasibility as a geosite object. Scientific value assesses the level of object diversity, distinctiveness, integrity, and scientific knowledge of the object. Educational value assesses representation, pedagogical use, educational products, and use of the object for education. Economic value assesses accessibility, local products, and tourist infrastructure. conservation value assesses potential and ongoing risks, object destruction status and legal protection. Added value assesses cultural relations, ecology, and beauty of the object. The assessment results obtained, are a scientific value of 75%, an educational value of 37.5%, an economic value of 50%, a conservation value of 62.5%, an added value of 28.5%, and the results of the overall total value of 52.78% which includes feasible to become a geosite. However, there is a value with a low percentage, namely the value of education. Therefore, this research provides some development suggestions to increase the assessment value of Kedung Tolok Waterfall, such as the addition of educational products, appointment as an official geosite, and the creation of further research on cultural and ecological issues.

Strategi Dinas Parawisata Provinsi Maluku Dalam Meningkatkan Kunjungan Wisata

This research is a qualitative research that aims to analyze the strategy of the Tourism Office in increasing tourist visits (Case study on World Peace Gong). This research was conducted at the Maluku Province Tourism Office. Data collection is obtained through primary data and secondary data. The results showed that the GPD historical tourist destination is one of the tourist attractions managed directly by the Maluku Province Tourism Office. In its management, there are obstacles, namely the lack of parking lots, some infrastructure that is starting to be damaged, the lack of quality of tourism human resources and the lack of promotion carried out by the Maluku Province Tourism Office. It is expected from this research that the Tourism Office can improve the quality of tourism human resources, can develop the capacity of tourism businesses and the creative economy, can develop tourism facilities and infrastructure as a support in developing tourism potential and can optimize technology in promoting GPD to be widely known by the public, thus increasing tourist visits.

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DEVELOPMENT OF TOURISM INFRASTRUCTURE IN DIFFERENT TYPES OF TERRITORIES

The development of tourism infrastructure plays a crucial role in promoting the sustainable growth of tourism in various types of territories. This article examines the dynamics of tourism infrastructure development, considering its importance in different types of territories. The characteristics and challenges of each type of territory are analyzed to identify various approaches and strategies for effective infrastructure development. Key factors influencing infrastructure planning and implementation are discussed. The article also considers different types of territories and their use in tourism. The main types of territories and their placement of tourism infrastructure are highlighted. The main methodological approaches in zoning the territory of Ukraine according to various characteristics are outlined. Different functional territories at the macro-, meso-, and micro-levels are considered in detail. The problems and prospects of developing tourism infrastructure in various types of territories are highlighted.

Exploring The Influence Of Technology On Travel Experiences: Digital Evolution In Tourism

The purpose of this study is to conduct a complete examination of the existing literature in order to investigate the impact that digital improvements in the tourism sector have had on the experiences that tourists have throughout their holidays. Examining the presence of online booking platforms, the incorporation of virtual and augmented reality technologies, and the application of Internet of Things (IoT) in well-known tourist sites are the primary focuses of this investigation. Through the utilization of a systematic approach to the assessment of literature, this study investigates the advancements that have been made both internationally and in Indonesia with regard to the digitalization of the tourism industry.It is clear from the findings that these aspects significantly enhance the travel experiences of tourists by making it easier for them to access amenities, facilitating more immersive interactions, and enhancing the connectivity of available facilities. On the other hand, there are still ongoing challenges that need to be addressed. These challenges include the requirement for improved regulations and a more comprehensive implementation of technology into tourism infrastructure.

PERSEPSI PENGUNJUNG TERHADAP DAYA TARIK WISATA MANGROVE SETAPUK DI KOTA SINGKAWANG

Setapuk Mangrove tourism has the potential to be developed into natural tourism because it has the potential in the form of natural scenery, rainbow bridges and mangrove areas with various attractions and tourism infrastructure. The purpose of the study was to explain the perception and satisfaction of visitors to the attractiveness of Setapuk Mangrove tourism through available facilities. The method used a survey with 50 visitors as research informants selected by accidental sampling. Data collection was conducted through observation and interviews using a list of questions. Data analysis was carried out in a qualitative descriptive manner. Visitors' perception of the Setapuk Mangrove tourism area feels interested and quite satisfied with tourist objects in the form of natural scenery, flora, fauna, beaches, rivers and roads/tracks. It is also supported by the condition of facilities, cleanliness, comfort, safety and satisfaction of visitors as well as the physical condition of tourist facilities and infrastructure that are available or well maintained. It is supported by several tourism activities that get satisfied assessments by visitors, namely when observing mangrove beaches by speedboat. Accessibility conditions that are not supportive and physical conditions of infrastructure that are not good are basically weaknesses as well as advantages, because accessibility in muddy conditions will get more attention from visitors/researchers with educational purposes that require elements of unity with nature so that these conditions remain original, so this area has potency for ecotourism