Tourism Destination Management Research Articles

Residents’ Perception towards Tourism Development: The Relationship between Economic and Environmental Impacts during Disruptive Events

This study explores how a crucial measure can contribute to tourism impact research on residents and understand the standpoints among different resident groups. A stakeholder perspective demonstrates how residents in the public and private tourism sectors consider economic and environmental impacts. It probes differences in perceptions towards tourism impacts between these two stakeholder groups. Data are gathered among residents working in Macao’s private and public sectors. A semi-structured interview is used to collect data, with 14 interviews conducted. After the data analysis, significant differences are not found in residents’ opinions of both groups regarding economic and environmental impacts. Furthermore, the findings do not indicate the perceptions of negative environmental impacts can be mitigated if the number of tourists declines. The study contributes to the literature by adding the importance of residents’ perceptions of tourism impacts on the tourist destination and pursuing sustainable tourism planning and development. Findings are also relevant to Macao, using the traditional measures of residents’ perceptions, which may help raise support among residents of tourist destinations for future tourism development. Then, it can further help improve the sustainable tourism management of tourist destinations.

Book Review: Ethical and Responsible Tourism: Managing Sustainability in Local Tourism Destinations

Ethical and responsible tourism managing sustainability in local tourism destinations to explore new tourism destinations regarding situations related to responsible tourism and sustainability based on sustainability management in local destinations. The basic aim of studying this theme is to expolarize several diverse situations related to ethical and responsible tourism based on the concept of how we manage sustainability in local tourism destinations, both methodologies, and practices that can be used to maintain environmental sustainability in local communities that are still vulnerable while gaining benefits from ecological, cultural, cultural heritage and adventure tourism activities at an economic level. This has an impact on local tourism operational processes which demonstrate responsible and sustainable destination management as well as maximizing socio-economic benefits and minimizing negative impacts and maximizing benefits for the community, visitors, and cultural heritage. This review is a critique of Ethical and Responsible Tourism in Managing Sustainability in Local Tourism Destinations Second Edition by Marko Koščak and Tony O’Rourke. Koščak and O’Rourke explained that the sustainability of ethical and responsible tourism management is considered important which includes three main themes that can be measured and planned to utilize tourism destination management, starting from environmental and social aspects to creating ethical sustainable development, and the impact of business tourism. This review will evaluate ethical and responsible tourism management approaches on the sustainability of their impact on tourism development in local tourism destinations relating to the important balance between socio-economic objectives that provide benefits to local communities in the short to medium term.

Training on Arranging Marketing Elements to Tourist Destination Managers in Ungasan Village

Marketing management is a tool for achieving strategic goals and is a function of all members of the organization involved in it. The problem is how to apply and organize strategic marketing elements in the organization, this is still a challenge for management. Improving the quality of marketing is an interesting theme and has been carried out in many tourist destinations in rural or urban areas, however, it still shows technical obstacles that need to be provided collaborative solutions. Assistance in developing tourism destination marketing elements is urgent to be implemented. One of them is assistance on how tourist villages are able to practice management. The aim of this service is to provide training to improve the ability to compose marketing elements with the target of increasing the level of visits and profitability of the company. Here, the Warmadewa University team carried out a series of assistance. The method uses lecture techniques to explain the concepts of marketing elements, questions and answers, practice compiling marketing elements, discussion, monitoring, evaluation and follow-up. Training activities go through several stages, namely planning, implementation, mentoring and evaluation. The training was carried out in Ungasan Village involving managers and traditional villages who were directly involved in managing tourist attractions. Based on the evaluation results, the training in compiling marketing elements showed a good level of participation. In conclusion, the results of mentoring have provided the benefit of changing mindsets and improving skills in preparing marketing elements.

Determinants of residents’ support for urban tourism in times of uncertainty: Exploring the case of the city of Madrid

Residents are key actors in the management of tourist destinations, especially in times of uncertainty such as those that characterize the current context of multidimensional crisis (ecological, political, social or economic). The role of tourism in these crises, its contribution to their acceleration or its work in recovery, makes it necessary to deepen the support of residents for tourism in complex times such as the present. The context generated by the COVID-19 health crisis is a good framework for this reflection, although it has not been sufficiently explored. This article draws on Social Exchange Theory to explain residents' support for tourism in urban destinations during periods of uncertainty such as those generated by the health crisis, focusing on factors that have so far been little explored: risk perception, community involvement and the management of tourism constraints. A structural multiple indicator multiple cause (MIMIC) model is proposed to test the theoretical model. Using data derived from a survey of 342 residents in the city of Madrid (Spain), the results show that, in addition to benefits as a predictor of residents' support for tourism in contexts of uncertainty, risk perception and the management of tourism constraints are also relevant determinants of this support. The findings have important implications for decision-makers and public managers of urban destinations in the current period of multiple crises.

Tourism ecosystem management: The role of trust and procedural justice

Ecosystem theory is becoming more prevalent in tourism as a powerful concept to explain value creation at tourism destinations, especially in developing countries. However, for well-established destinations collective action, which is a prerequisite for successful ecosystem operation, is difficult to ignite. This phenomenon can especially be observed at community-based destinations in structurally well-developed countries like Switzerland that consist of a large number of independent actors whose offerings are complementary. Together, these independent actors (henceforth called complementors) form the tourism product which is greater than the sum of its parts provided that the complementors collaborate. This study investigates if the active integration of ecosystem complementors by the destination management organization (DMO) fosters complementors’ trust towards the DMO. This is important as trust is the functional prerequisite for effective collaboration. Further, we analyze whether this effect is amplified by high levels of procedural fairness. The results show that the systematic integration of complementors positively influences complementors’ trust towards the DMO. Also, if integration processes are executed in the context of high procedural justice trust levels are further enhanced. Thus, systematic complementor integration can be a crucial and efficient step towards a functioning ecosystem at community-based destinations. The results inform DMO practitioners as well as scholars about the dynamics of successful ecosystem operation at tourism destination management.

Resilience dynamics and their determinants: the transition to coronavirus pandemic recovery

Purpose This study aims to introduce a dynamic perspective of tourism resilience by analyzing tourism demand in Spain during the 2020 and 2021 summers in the context of the COVID-19 pandemic. Design/methodology/approach This study uses regression and Lasso-type methods to demonstrate a great explanatory capacity of past determinants to explain the tourism demand of the Spanish provinces. Findings Results show how the previous specialization of the domestic market, the density and the geographic location related to the type of product are behind the bulk of the territorial differences in demand resilience, although in 2021 there has been a process of adaptation to the new context. Research limitations/implications This study contributes to the theoretical understanding of tourist behavior and tourism destination management by introducing the concept of resilience dynamics of destinations. Practical implications The results are useful, on the one hand, for tourist destinations to understand the different stages of recovery from a shock, and on the other hand, to go in deep in consumer behavior after a shock. Originality/value These findings represent a paradigm shift in the static conception of resilience in tourism.

Exploration of The Potential of Suwangi Tourism Village Through Swot Analysis in East Lombok Regency, Indonesia

Suwangi Village is one of the villages located in Sakra District, East Lombok Regency. Suwangi Village is trying to pioneer a tourism village through natural, cultural, artificial, and special interest tourism. Therefore, to develop the potential of Suwangi village, a strategy is needed to make a tourism village that can continue to grow and attract the attention of tourists to visit. This research uses qualitative descriptive methods and uses Strenght, Weakness, Opportunity and Threat Analysis so that the strengths and weaknesses of the village can be recognized and to see the opportunities and threats faced to pioneer Suwangi Village into a tourist village. Based on the results obtained, several aspects that become the strength of Suwangi village's tourist attraction include natural beauty that is still natural, a fairly large area, has relics that are considered sacred and preserved until now. In addition, public awareness and understanding of the management and development of tourist destinations is still limited, becoming a weakness of the management of this tourist village. It can also be known opportunities and threats such as natural disasters, public perceptions that have not been educated about tourism tend to think negatively to be an obstacle to tourism development, and security is still not good. Although it still has some shortcomings, the potential tourist attraction of Suwangi village is quite adequate as a competitive tourist village.

ОСОБЛИВОСТІ УПРАВЛІННЯ ТУРИСТИЧНОЮ ДЕСТИНАЦІЄЮ МІСТОМ КИЄВОМ: ВІДНОВЛЕННЯ ТА РОЗВИТОК В УМОВАХ ПАНДЕМІЇ ТА ВОЄННОГО СТАНУ

The socio-economic situation in Ukraine, the lack of a comprehensive, systematic model of tourism management leads to the decline of this sector. The relevance of this topic is due to the need to develop strategies and management measures aimed at ensuring the attractiveness of the city for tourists and the restoration of the tourism sector. The pandemic and war have significantly affected the tourism industry throughout the country. Negative influences have put the tourism industry in Ukraine at risk of decline. The threatening decline in tourism activity poses major risks to the country's socio-economic situation. The decline in tourist flow leads to job losses, lower revenues for businesses serving tourists, and a general deterioration in economic activity. The main purpose of this study is to analyze the aspects of management, development, and recovery of a tourist destination, using the example of Kyiv as part of Ukraine's economic system in the context of a pandemic and war. The study used such methods as system analysis, structural and functional approach, comparison, and statistical method. The study considered the problems associated with a decrease in the flow of tourists and loss of income in the tourism industry due to ineffective management of the tourist destination (pandemic and military operations in the country), insufficient infrastructure. This made it possible to formulate recommendations for solving the problems, namely improving the transport infrastructure, creating, and maintaining tourist infrastructure, such as hotels, restaurants, and other facilities that will form an open tourism policy of the state. The paper develops the concept of spatial and economic management and practical functionality of tourist destinations on the example of Kyiv, provided that modern technologies, approaches and methods of tourist destinations formation are used, which are the components of the model of management of tourist territories development. The obtained results from the study can be used in the system of management of tourist destinations at the international and regional levels.

APPLYING DESTINATION MANAGEMENT THEORY IN TOURISM DEVELOPMENT IN HA GIANG PROVINCE AND ORIENTATION FOR SUSTAINABLE DEVELOPMENT

This study was conducted to analyze the advantages and limitations of destination management in Ha Giang, a province located at the northernmost point of the country. Research shows that Ha Giang is a province with diverse natural resources, rich cultural resources, cooperation between stakeholders, and a unique cultural identity. Ha Giang is also an attractive province for tourists, especially international tourists. However, currently the province still faces many difficulties in awareness of the local community, limitations in means of transportation, infrastructure and technical materials do not meet the high demands of tourists, especially foreign tourists. This is a province with great potential for developing tourism activities, with attractive, rich and unique tourism resources. Therefore, the province needs policies, planning and strategies to develop tourism activities sustainably. To attract and attract tourists, implementing destination management is one of the issues raised for tourism development in Ha Giang. However, the current management of tourist destinations in Ha Giang province still has many limitations that need to be considered and changed to suit the current international context.

Factores de gestión competitiva del Pueblo Mágico de Tapijulapa desde la perspectiva de sus actores involucrados

The objective of this work is to determine the relevant management factors for the Magical Town of Tapijulapa, Mexico, from the perspective of its stakeholders. Various researchers have proposed factors for the management of tourist destinations in theoretical models of competitiveness, given the influence they exert on the performance of their activity. Indeed, in this tourist destination, its Steering Committee does not know what these factors are and the role they play in designing strategies that contribute to its permanence in the market. The study is carried out under a quantitative methodological approach, with a non‑probabilistic sample of 200 tourism providers. A hypothesis test was made based on analysis of structural equations. The results show that marketing management has the greatest impact on management factors, followed by environmental management, that would lay the groundwork for establishing lines of action that contribute to their competitiveness and long‑term sustainability

Planning for a Biodiversity Park as limited tourism area development in Seruyan Regency

Biodiversity Park (Kehati) is an area with the function of preserving local biological resources outside the forest area, especially for plants whose pollination and/or seed dispersal are assisted by wildlife, with a vegetation structure and composition that supports the sustainability of pollinators and seed dispersers. One of the efforts that can be undertaken is through sustainable planning of Kehati parks. This research focuses on the location of the Kehati park in the Asam Baru village, Danau Seluluk District, Seruyan Regency. The aim is to develop an ecological and sustainable limited tourism area that supports the conservation of biological resources in Seruyan Regency. The research method used is a qualitative descriptive method with field surveys and literature reviews, including direct observations, interviews, and questionnaires. The planning stages of the Kehati park start with inventory, site analysis, followed by generating planning concepts and site plans. Based on the inventory and site analysis results, a planning concept is developed, consisting of space, circulation, vegetation, and facility concepts. The spatial concept of the Kehati park is determined by the area's functions. Circulation is designed to prioritize user convenience in accessing and engaging within the area. Vegetation planning is based on ecological and physical functions of the area, while facility planning emphasizes the grouping of facilities for each spatial function. The site plan for the Kehati park meets government regulations, with infrastructure development covering only 1.13% of the total area. The planning aims to achieve its objectives with the support of all relevant parties in the management and development of a sustainable limited tourism destination.

Digitalization, Branding, and Network Collaboration Strategy among SMTEs: Preliminary Qualitative Analysis

The primary objective of this research is to develop strategies enabling Small and Medium Tourism Enterprises (SMTEs) to effectively navigate and actively participate in digital transformation and collaborative networks. Employing a qualitative methodology with the application of Quantitative Strategic Planning Matrix (QSPM) analysis, data for this study is gathered through direct observations and interviews involving stakeholders in the tourism industry, local government, village authorities, and tourism business associations such as PHRI (Persatuan Hotel dan Restoran Indonesia) and BPW (Badan Pariwisata Wisatawan). The key findings underscore the significance of (1) fostering a positive service reputation culture, (2) involving diverse stakeholders in establishing a sustainable tourism destination management system, and (3) reinforcing tourism promotion efforts through the strategic use of expanded digital media channels. The practical implications of this research extend to providing tangible guidance for SMTEs to actively enhance their services for tourists. The distinctive contributions of this study manifest in three key dimensions. Firstly, the introduction of the service reputation culture as an innovative approach supports the evolution of novel services in the tourism industry. Secondly, it addresses the underexplored research theme of SMTEs, filling a significant knowledge gap. Thirdly, the utilization of QSPM analysis in this study showcases originality, as this analytical method is rarely employed in analogous contexts. Consequently, this research contributes unprecedented insights to the strategic understanding of SMTEs within the realm of service reputation culture, paving the way for innovative and informed approaches in the tourism industry.

Experiences and Expectations: Drivers of Urban Tourist Destination Competitiveness

Research Question: This paper investigates into how the relationship between the perceived quality of tourists’ experiences and their expectations of the well-reputed urban tourist destinations affect its competitiveness. Motivation: Most of the published research in this field focuses on a general approach to the competitiveness, while the effect of the individual dimensions of tourist destination attractiveness, especially in case of urban tourist destinations, is still insufficiently explored. This study provides insights and recommendations for destination management that would result in a more effective management of urban tourist destinations and, consequently, increase competitiveness of the destination. Idea: The main idea of this study is to empirically evaluate the relationship between the perceived quality of tourists’ experiences and their expectations from urban tourist destinations, and to identify the most important dimensions of tourist destination attractiveness, taking into consideration different motivational factors. Based on the obtained results, it is possible to give recommendations that can contribute to increasing tourists’ satisfaction and competitiveness of the urban tourist destination. Data: The study was conducted on a sample of 312 respondents from Belgrade, a large outbound tourist centre, who met the pre-established set of criteria. Computer-aided web interviewing (CAWI) was used for data collection. Tools: The study was conducted using the Pearson correlation coefficient to determine the relationship between the perceived quality of experiences and expectations, and the SERVQUAL model for measuring quality of dimensions of tourist destination attractiveness by evaluating the differences between perceived quality and expectations, and descriptive statistics. Findings: Traditional understanding of tourists’ satisfaction that leads to tourist destination competitiveness is that the tourists’ expectations must be either met or exceeded. This study showed that tourists’ expectations from certain dimensions of tourist destination attractiveness may be higher than the quality of the experience with them, but tourists would still be satisfied if the perceived quality of their experiences was positive. Moreover, the study has identified three social and one physical dimension of tourist destination attractiveness as the most significant, regardless of tourists’ travel motivation. Contribution: The study contributes to the existing body of literature by introduction of the new data-driven approach to the strategic processes of managing urban tourist destination and its dimensions of tourist destination attractiveness.

How effective are user-generated travel short videos in promoting a destination online?

The purpose of this study is to investigate the influence of the effects of “user-generated travel short videos” (UGTSV; visual effect, musical effect, culture and activity effect, pop effect) on familiarity and involvement with destinations, in relation to any further intention to visit a destination. Drawing on stimulus organism response theory, this research used an online survey design to evaluate tourists’ perception of three targeted travel short videos. The data from 646 respondents were analyzed using exploratory factor analysis and regression analysis. The results demonstrate that, except for the musical effect, all other short video effects significantly affect the level of familiarity, as well as behavioral involvement with a UGTSV destination. In addition, both tourist familiarity and behavioral involvement significantly affect their visit intentions. These findings enrich our understanding of UGTSV-induced tourism and help destination managers to develop marketing strategies utilizing short videos to attract potential tourists.

Tourism as an instrument of economic growth: Empirical exploration at the regional level in Spain

AbstractThis work analyzes the dynamic relationship existing between tourism and economic growth through the use of different indicators to measure tourism activity, according to regional data from Spain taken from 2004 to 2021 that are linked to the NUTS‐2 level of the nomenclature of the territorial units for statistics of the European Union. This is an innovative approach as compared to the majority of existing works analyzing this relationship at a country level. However, it is widely recognized that the contribution of tourism to growth takes place in the form of regional development. By introducing the notion of distance between the dynamic trajectories of the different regions, an analysis of hierarchical clusters was performed, enabling the identification of regional groups having similar behavior in terms of tourism performance and economic growth. In this work, it has been established that the impact of a region's total (national and international) tourism, in terms of both number of tourists and tourism expenditure, is the most appropriate indicator for tourism analysis at a regional level. Furthermore, it identifies the characteristics that are found in tourist regions having a higher level of economic growth, from a tourism perspective: high tourist spending, hotel accommodation, motivation for leisure, longer average stay, the region's orientation towards the tourism industry, and, mainly, the impact of international tourism. Therefore, those responsible for tourism destination management should implement policies that favor the arrival of tourist flows with these characteristics if they intend to promote tourism as an instrument for greater economic growth.

When Central Asian Prefers Langkawi Island: Understanding Luxury Travel Motivations and Behaviour

This study investigates luxury tourists’ outbound travel motivation and how it influences their tourism destination selection, satisfaction, and future revisit intention. Two hundred and fifty-six (256) respondents participated in this study. The online survey link was shared using social media platforms where the snowball technique spread the questionnaire links to the respondents that fit the study's inclusion. Partial-Least Square-Structural Equation Modelling (PLS-SEM) was used to test and confirm the study model and hypotheses. Combining two theoretical underpinnings, Maslow’s theory of motivation and push and pull motivations theory, this study’s findings depict two major antecedents of luxury-driven experiences: social value and destination uniqueness. The results demonstrate that luxury tourists’ push and pull travel motivation predictors emerged as significant antecedents for their destination satisfaction and willingness to return. Furthermore, the mediating effect confirms that satisfaction plays a significant mediating role in the pull motivation and revisit intention inter-relationship. The findings of this study provide empirical support for understanding the psychological aspects of luxury travellers while offering insights for destination managers to develop niche marketing strategies for attracting luxury tourists. The present research also provides luxury tourism destination managers with a clear comprehension of the underlying mechanism of the luxury tourists’ loyalty generation process.

Opportunity of Integrated Sustainable Tourism

Urbanization led to the extension of the administrative boundaries of the city of Bogor to the villages border in Bogor Regency. This process forms physical, social, and economic interactions between cities and villages, including creating integrated tourism opportunities between cities and districts. However, there are many challenges faced, including the packaging of tourist attractions, weak management of tourism destinations, disparities in the development of tourism areas, and others. This study aims to identify the potential and challenges of sustainable tourism, ecotourism, and urban tourism that are integrated within the framework of city and district linkages; and strategic issues that can become opportunities for development planning. The research method used qualitative descriptive analysis with research objects on opportunities and attractions of sustainable tourism, ecotourism or urban tourism (urban tourism), and amenities in Bogor City and Bogor Regency, which are analyzed using the five pillars of sustainable.

Pemberdayaan Masyarakat Melalui Pengelolaan Objek Wisata di Desa Saham Kecamatan Sengah Temila Kabupataen Landak

Community empowerment in managing tourist attractions in Stock Village, Sengah Temila District, Landak Regency. One of the famous tourist attractions is Betang Panjang Stock and is known as a traditional Dayak Kanayant traditional house. In this house there are people selling handicrafts typical of the Dayak Kanayant tribe such as woven bags and hats, miniature longhouses and carved shields. However, currently sales are not running due to the lack of human resources who make these crafts. In this case, the importance of community empowerment by the government is to increase community participation in managing tourist attractions so that they continue to exist and become an attraction for visitors. The main aim of the research is to analyze community empowerment efforts in managing the potential of local tourist attractions. This research uses a data collection method, namely by reviewing journals, news, books, statutory regulations and other documents. The research results show that community empowerment is a key factor in optimizing tourism potential in Stock Village. Various training and coaching programs have been implemented to improve community skills and knowledge regarding tourism destination management. Apart from that, the existence of partnerships between local governments, non-governmental organizations and local business actors also supports the effectiveness of empowerment.

A review of Bukit Asah camping ground of Karangasem, Bali

This research aims to explore the application of Sapta Pesona, the seven aspects of tourist attraction, in the context of Taman Harmoni Bali Campground, a popular tourist destination in Bali, Indonesia. The study investigates how Taman Harmoni Bali Campground incorporates these seven aspects to enhance the overall tourist experience and attract a diverse range of visitors. The methodology employed in this research includes a combination of qualitative and quantitative approaches. Data collection involves conducting interviews with the management of Taman Harmoni Bali Campground, as well as surveys administered to a sample of tourists who have visited the campground. The interviews aim to gain insights into the strategies and practices employed by the management to implement Sapta Pesona, while the surveys aim to assess the perceptions and satisfaction levels of tourists regarding their experience at the campground. The findings of this study provide a comprehensive analysis of the application of Sapta Pesona in Taman Harmoni Bali Campground. The research reveals that the campground effectively integrates all seven aspects of Sapta Pesona, including security, order, cleanliness, coolness, beauty, hospitality, and memories. The results of the study also demonstrate the positive impact of implementing Sapta Pesona in Taman Harmoni Bali Campground. The application of these seven aspects contributes to an enhanced tourist experience, leading to higher levels of visitor satisfaction, increased tourist arrivals, and positive word-of-mouth recommendations. This research contributes to the understanding of how Sapta Pesona can be effectively implemented in a tourist attraction, specifically in the context of Taman Harmoni Bali Campground. The findings provide valuable insights for the management of other tourist destinations seeking to enhance their attractiveness and improve the overall visitor experience. Additionally, the study highlights the significance of sustainable tourism development by incorporating local cultural elements and maintaining environmental integrity while promoting tourism in Bali.

Socialization of Ecotourism Improvement Strategy in Teratak Village

Ecotourism is a form of tourism that focuses on the sustainability of the natural environment and the active participation of local communities in the management and development of tourist destinations. Teratak Village, as one of the areas rich in natural and cultural potential, has the opportunity to develop the ecotourism sector to improve community welfare while preserving the environment. This research aims to explain the process of socialization of ecotourism improvement strategies in Teratak Village. The research method used is a qualitative approach with data collection techniques through in-depth interviews, participatory observation, and analysis of related documents. The results showed that the socialization of ecotourism improvement strategies in Teratak Village involved collaborative steps between the village government, local communities, and related parties. The socialization process begins with the identification of the potential of natural, cultural, and human resources that can be integrated into ecotourism products. Next, through participatory meetings and workshops, a sustainable ecotourism development strategy was formulated. Socialization is followed by communicating this strategy to the entire community through public meetings, local media, and environmental awareness campaigns. In the socialization process, the importance of active community involvement in the management of ecotourism destinations was emphasized. Education on the importance of environmental preservation and sustainable.