Tourism Service Sectors Research Articles

The Impact of Effective Coaching on Sales Performance Mediated by the Role of Soft Skills in the Tourism Industry

This research aimed to design a model for the role of effective coaching in achieving sales representatives' performance through soft skills for Iraqi tourism companies using quantitative and qualitative approaches. A questionnaire was designed to collect data to analyze the relationship between the research variables for (427) paragraphs that were randomly distributed to each tourism salesperson. To prove the model, five hypotheses were formulated where the effect and relationship were proven in all hypotheses using (SPSS, SMART PLS) programs. The results emphasize the importance of implementing strong coaching programs aimed at developing self-awareness, personal responsibility and personal skills among employees. Moreover, the study highlights the need for tourism service providers to comprehensively assess and develop personal skills alongside technical competencies during recruitment and performance management processes. It recommends providing value for the potential benefits of implementing coaching programs to support professional development and enhance the performance of front-line sales personnel. The results of this research can help in developing coaching strategies and coaching programs specifically designed to improve salesperson performance, and ultimately improve customer experience in the tourism services sector.

Service Quality as a Catalyst for Competitive Advantage and Business Performance in Hotel Industry: An Empirical Analysis by PLS-SEM Algorithm

This study investigates the vital role of service quality in the hotel industry, focusing on its impact on business performance and competitive advantages. Utilizing cross-sectional survey responses from hotel employees, we employed partial least squares structural equation modelling to analyze the relationships between service quality, competitive advantage, and business performance. Results highlight the pivotal role of quality in enhancing competitive advantages and operational efficiency in the hotel sector. The findings underscore the significant influence of service quality on both competitive advantage and overall business performance in the tourism service sector, leading to positive outcomes such as improved tourist experiences, economic growth, and an enhanced destination image. Additionally, the study emphasizes the importance of competitive advantage, service quality, and innovation in driving business performance, with direct implications for pricing strategies and service quality in the hotel industry.

ANIMATION AND GAME TOURISM

The authors consider animation and game tourism as one of the important areas of tourism. During the study, it was found out that animation and gaming activities are actively used in modern tourism. By improving the quality of tourist services and expanding the number of services (including animation and game tourism), the tourism services sector is actively developing and its income is growing

Analysis of the Application of Article 18 of the Consumer Protection Law in Tourism Services

The focus of this research is to reveal the extent to which the provisions of Article 18 UUPK have been implemented by tourism businesses to protect consumer rights and security. The research method uses an empirical sociological approach which uses field data as the main data source, such as the results of interviews, observations and documentation. The results provide a comprehensive picture of the practice of implementing Article 18 UUPK in the tourism services sector. These findings involve evaluating the transparency of information, security, and quality of services provided to consumers. That the main obstacles and challenges lie in human resources, and the factor of lack of awareness on the part of tourism actors. It is hoped that this in-depth study can contribute to improving policies and implementation of Article 18 UUPK, as well as increasing consumer protection in the context of tourism services.

The Influence of Servicescape on Behavioral Intentions Through Customer Experience As Mediating Variable Among Visitors In Kampoeng Nopia Mino Edutourism

Tourism is a sector that is developing very rapidly, so efforts to understand visitor behavioral intentions are essential for the sustainability of tourist destinations. This research aims to analyze the influence of substantive staging and communicative staging on sustainable servicescapes by paying attention to customer experience in generating behavioral intentions in the tourism service sector and complementing the literature on servicescapes and behavioral intentions by using customer experience as a mediating variable. The population in this study were respondents who had visited Kampoeng Nopia Mino and were at least 17 years old. The sample for this research was 100 respondents drawn using a purposive sampling approach. Based on the results of research using the PLS Structural Equation Modeling analysis tool, the results of this research show that (1) Substantive Staging has a positive influence on the Customer Experience, (2) Communicative Staging has a positive influence on the Customer Experience, (3) Substantive Staging has no effect on Behavioral Intentions, (4) Communicative Performance has a positive influence on Behavioral Intentions, (5) Customer Experience has a positive influence on Behavioral Intentions, and (6) Customer Experience mediates the influence of Substantive Staging and Communicative Staging on Behavioral Intentions.

Agricultural Sector FDI as a Driver of Tourism Sector FDI for a Sustainable Economy

This study aims to see whether FDI (Foreign Direct Investment) from the Agricultural Sector can be able to encourage FDI from the Tourism sector in Sumatra Island in the short and long term are supporting the Sustainable Economy in the future. The first analytical method used in this research is the descriptive method and the second method is the panel data regression method with the Vector Error Correction Model (VECM) in 8 regions on the island of Sumatera-Indonesia for 20 years. FDI from the Agricultural Sector is expected to be able to encourage the growth or increase of FDI in the Tourism sector; because several developed countries have changed or developed other service sectors to lead a Sustainable Economy. And the results of this study prove that in the long term and short term FDI in the agricultural sector and FDI in the Tourism services sector influence Gross Domestic Product Regional (GDPR).

FORECAST INDICATORS OF INCREASE IN EMPLOYMENT OF THE POPULATION ON THE BASIS OF THE DEVELOPMENT OF THE SPHERE OF TOURISM SERVICES

In the conditions of a modern, innovative economy, the article widely highlights the role of tourism services in the national economy of Uzbekistan and its role in the labor market. In the conditions of Uzbekistan, the problems of ensuring employment of the population on the basis of the rapid development of the tourism services sector are deeply analyzed and their prospective indicators are determined on the basis of econometric analysis. At the end of the article, the necessary recommendations are given to increase the employment of the population, based on the rapid development of the tourism services sector in the future.

Accessibility of Women's Empowerment in Tourism Industry from Mandalika Special Economic Zone

This study aims to map the types of work, gender inequality and patterns of empowerment of female workers in the tourism service sector in the Madalika Tourism Industrial Zone, Central Lombok. Researchers used the survey method, interviews, observation, and documentation. The results of this study found that the tourism industry in the Madalika Tourism Industrial Zone has encouraged the growth of new types of jobs, business opportunities, and new entrepreneurs. South Lombok women who originally worked in the domestic sphere (unpaid work) slowly moved into the public-professional sphere. The wrong perceptions of the existence of women workers in the tourism sector have created gender inequality that is detrimental to the existence of women workers in the tourism sector. The empowerment of women's resources in the tourism sector requires a development approach based on culture and local wisdom of the community, namely strengthening the capacity of women workers, which includes strengthening individual capacity and strengthening entity (institutional) capacity. Empowerment includes building women's abilities, cultural changes and structural policies that are pro-women.

Анализ внешнеэкономического потенциала стран Латинской Америки

The article analyzes the foreign economic potential of Latin American countries in the context of its development in the last decade, characterized by significant global crises and geopolitical upheavals. Considering that Latin American countries are active participants in international relations, including with the Russian Federation, and also play a significant role in the international division of labor, we have set the goal of the study – to quantify the changes and the state of the main economic indicators that reflect both foreign economic and domestic processes in the leading countries of the region under consideration, which determine their foreign economic potential. To achieve this goal, traditional methods of scientific knowledge, analysis and synthesis, as well as methods of analytical tools for working with statistical data were used: tabular, graphical, coefficient method, analytical indicators of time series. Based on the results of the study, a number of patterns of recent years have been identified. In particular, the region under consideration experienced the colossal destructive impact of the COVID-19 pandemic crisis, however, under these conditions, it generally retained its position in the share of world GDP, which is demonstrated by the analyzed international statistics. According to the results of the analysis, it was noted that the realization of the potential of Latin American countries and the development of their economies is ensured through significant structural changes with priorities for such sectors as the agro-industrial complex and high technology, which largely provides prospects for further development of foreign economic activity and strengthening its position in world markets. The data of international statistics demonstrate the effectiveness of the efforts of the leadership of these states to reduce dependence on the export of the oil and gas industry and develop other types of economic activity. A special place in the economies of countries and their potential as a global supplier is occupied by the modernizing agro-industrial complex, and the tourism services sector plays a significant role. The development of enterprises in the field of information and communication services and digital technologies is assessed by experts as the potential for new positive qualitative changes both for the domestic economy and for international cooperation. However, despite the potential, the economies of Latin America are also subject to systemic problems, which are also clearly reflected in the statistics. The main ones are: corruption, which prevents the formation of a favorable market environment; the complexity of organizing business activities; negative investment flows reflecting capital flight; low standard of living of the population as a whole. As a conclusion, conclusions are drawn about the main systemic problems that prevent the countries of Latin America from realizing their socio-economic potential, as well as about the possibilities of foreign economic cooperation between the Russian Federation and them.

The Influence Of Education And Entrepreneurship Skills On Business Sustainability; Self-Efficacy as an Intervening Variable In Tourism Service Business

Huge business opportunities are created from tourism development in Bekasi. Bekasi is one of the buffer zones for the Capital City, which has a large population and a very high commuter population, creating a business opportunity for the tourism service sector. Thus, it is important to analyze further how entrepreneurship education and entrepreneurial skills influence business Sustainability with self-efficacy as an intervening variable for tourism service entrepreneurs in Bekasi. This type of research uses a quantitative approach by surveying respondents who are tourism service entrepreneurs in Bekasi City, West Java, who are members of social media groups. Respondents involved in the study were 41 people. The data analysis technique in this study is quantitative data analysis, namely testing and analyzing data by calculating numbers and then drawing conclusions from the test by testing. a) Classical Assumptions, namely normality test, linearity test, multicollinearity test, heteroscedasticity test b) Path analysis c) Significance test. The results of the study show that Entrepreneurship Education and Entrepreneurial Skills are very important in increasing Self-efficacy, which will impact Business sustainability.

State and prospects of agritourism in the Turkestan region of the Republic of Kazakhstan

The agritourism industry is one of the youngest in Kazakhstan, which determines the promising directions for the development of domestic tourism sector. Currently, European countries consider tourism industry to be a priority project for the development of rural areas. The goal - is a comprehensive analysis of the prerequisites and factors for socioeconomic growth in the Turkestan region and its attractiveness to rural tourism. Methods – observation and collection of information, analysis and synthesis, a systematic approach. Results – the article is devoted to the study of ecotourism problems in the region. The main tendencies of its organization are outlined. It has been established that this vector is developing progressively, based on existing world traditions and has Kazakhstani specifics associated with its features. The potential of tourism service sector and its role in modernization of the economy of this administrative-territorial unit is revealed. A SWOT-analysis of the state of tourism industry, classification of areas according to agritourism significance is presented. The effectiveness and expediency of expanding the sphere of ecological tourism are shown. Conclusions – for the first time, agritourism services have become widespread in Akmola, North Kazakhstan regions. It is noted that poss ibilities of the region allow to increase the flow of tourists, increase their interest in agritourism facilities, develop organic farming, contribute to the growth of the number of small businesses, production of environmentally friendly products of personal subsidiary plots and farms in rural areas, creation of additional jobs, decrease in the outflow of local population to cities, preservation and popularization of local architectural monuments, elements of art and customs of the people, strengthening the position of tourism business, paying special attention to tourism activities. The leisure industry has a large reserve of natural and human resources. However, as the authors state, farmers need information and advisory support from travel companies, including electronic means.

Narodowy Plan Stabilizacyjny z 1959 roku jako próba przezwyciężenia kryzysu gospodarczego w Hiszpanii

The aim of the article is to indicate the causes, conditions and effects of undertaking a deep economic reform in Spain at the end of the 1950s, resulting from the National Stabilization Plan, and its economic, social and political assumptions. The entry into force of the Stabilisation Plan, forced by the country's precarious economic situation and prepared under pressure from the United States and international financial institutions, meant the rejection of the policy of economic autarky and protectionism pursued thus far by the Franco regime, while at the same time opening Spain to the outside world, the inflow of foreign capital, the development of the tourism services sector and mass economic emigration of its citizens. The implementation of the Plan was an economic success. As a result, Spain embarked on a path of rapid economic development, real wages increased and unemployment flattened at a minimum level. The economic success of the Plan was also exploited politically by the Franco regime. The so-called ideology of development promoted by the government was intended to divert attention from the enduring undemocratic system of government, allowing the regime to continue in conditions of favourable prosperity and a developing economy.

Current clinical status of new COVID-19 vaccines and immunotherapy.

COVID-19, caused by SARS-CoV-2, is a positive-strand RNA belonging to Coronaviridae family, along with MERS and SARS. Since its first report in 2019 in Wuhan, China, it has affected over 530 million people and led to 6.3 million deaths worldwide until June 2022. Despite eleven vaccines being used worldwide already, new variants are of concern. Therefore, the governing bodies are re-evaluating the strategies for achieving universal vaccination. Initially, the WHO expected that vaccines showing around 50–80% efficacy would develop in 1–2 years. However, US-FDA announced emergency approval of the two m-RNA vaccines within 11 months of vaccine development, which enabled early vaccination for healthcare workers in many countries. Later, in January 2021, 63 vaccine candidates were under human clinical trials and 172 under preclinical development. Currently, the number of such clinical studies is still increasing. In this review, we have summarized the updates on the clinical status of the COVID-19 and the available treatments. Additionally, COVID-19 had created negative impacts on world’s economy; affected agriculture, industries, and tourism service sectors; and majorly affected low-income countries. The review discusses the clinical outcomes, latest statistics, socio-economic impacts of pandemic and treatment approaches against SARS-CoV-2, and strategies against the new variant of concern. The review will help understand the current status of vaccines and other therapies while also providing insights about upcoming vaccines and therapies for COVID-19 management.Graphical abstract Supplementary InformationThe online version contains supplementary material available at 10.1007/s11356-022-22661-1.

The Role of Tourisim Sector in Job Opportunities in Sulaymaniyah City, Kuridstan Region of Iraq

As it is known tourism Except that it is a phenomenon of civilization, society, and psychology andfilling the spiritual and physiological needs of human, it is considered an important and effectiveeconomic phenomenon that plays a significant role in improving the economic sector of countries andfacing up unemployment problems. In the city of Sulaymaniyah, as in all the cities of Iraq, due to thegrowth of the natural population on the one hand and the mass migration from districts, districts andvillages to cities, the unemployment rate is increasing day by day, and this requires the awakening ofthe tourism field and its various services to find job opportunities for the unemployed in the city. Thereis a strong relationship between tourism services and job creation in Sulaymaniyah city. According tothe data and information, all different tourism services were able to provide jobs for )17,564( whichgives (%3.5) of total work opportunity in the city, this is about one-third of the number of jobs availableglobally. This wants to assess the role of the tourism services sector in providing job opportunitiesfor city residents and the level of tourism services in providing job opportunities during the periodfrom 2007 to 2020 in the context of scientific research based on available data and information. Wefollowed the (comparative analytical) approach, and we also distributed (50) questionnaires to varioustourism service establishments, such as (hotels, restaurants, cafeterias and cafes, shopping centers andamusement parks)., and based on the light Conclusions in the study The government and the concernedor competent authorities should pay great attention to the tourism sector through raising the level andallocations of tourism investment and continuous work to attract increasing numbers of tourists byraising the level of tourism services in the study area.

Electric vehicle adoption in small island economies: Review from a technology transition perspective

AbstractSmall Island States present features, such as compact road networks, low commuter distances, and often large tourism service sectors, that could make the adoption of electric vehicles for transportation which is an attractive way to reduce their costly dependence on imported fossil fuel and their greenhouse gas emissions. Through the transition theory lens, we review the national policy measures and broad clean transportation targets that small island countries are implementing to encourage electric mobility deployment. From information compiled for 18 small island countries, we find a growing trend in electric vehicle and infrastructure development incentives among broader clean transportation transformation policies and nationally determined contribution targets; and large country‐to‐country variations in enabling conditions to smoothen EV transition. Small island countries are not uniform but instead are very dispersed across the transition S‐curve. The review, therefore, finds that the mobility transition requires island‐specific approaches and solutions that will accentuate critical policy and management elements for fostering transitions.This article is categorized under: Policy and Economics > Energy Transitions Sustainable Development > Sustainable Development Goals

Factors of actualization of the regional potential of the tourism and hotel services sector

The problem of the interest of the country’s athletes in domestic tourism is being studied. Based on the materials of expert surveys, a study of the tourist attractiveness of the Perm region was conducted. The factors identified in the process of studying this information indicate the relevance of the development of tourist infrastructure in Russian regions, including the sphere of physical culture and sports. Perm Krai has natural and cultural prerequisites for the successful development of tourist and hotel infrastructure that meets the needs of the sphere of physical culture and sports. The actualization of the region’s potential is appropriate for the popularization of domestic tourism and the formation of the image of Russia as a sports and tourist country.

ПЕРЕОСМЫСЛЕНИЕ МОНОГОРОДОВ: ОРИЕНТАЦИЯ НА РАЗВИТИЕ ТУРИЗМА

The COVID-19 pandemic of 2020-2022, combined with the introduction of restrictive sanctions, had a strong impact on the mobility of the population, first of all, it concerns tourism. For a significant part of tourists who usually traveled abroad, there was a need to reorient to Russian resorts and other attractions within the country, which requires the active development of various tourism directions: from traditional routes to innovative niche formats (medical, industrial, stalking, etc. tourism). In recent years, tourism in Russia has become the preferred tool for the development of small, including single-industry cities, where it is possible to develop and strengthen the tourism services sector. Using tourism as a development tool is quite expensive. The state subsidizes the formation and improvement of infrastructure, but, in addition to financing, the development of tourism requires specific programs to increase tourist attractiveness. The unrecoverable costs are inevitably significant, and the results are unpredictable. The dilemmas associated with tourism financing are numerous and complex. This is especially true for tourist single-industry towns, which are difficult to fit into the available categories of state funding allocated for Russian single-industry towns (where the goal is to diversify the economy while maintaining employment in the city). The article examines the framework of state and municipal policy, which must be coordinated at all levels of government and provided with regional and federal support. Achieving this goal also requires clarifying the very concept of "tourist single-industry town" and the criteria for its definition.

Globalisation processes and tourism industry development in North-East Asia (Korea, China, Japan)

The paper covers relevant issues, such as the current state of the tourism services sector in China, Japan, and South Korea. The significance is confirmed by the growing role of the North-East Asian countries in the world trade in services and the growing contribution of tourism to the global gross domestic product. The purpose of this study is to identify the features, problems, and prospects for the development of the tourism services sector in China, Japan, and South Korea. The paper uses methods of systematisation and typification, which made it possible to determine the specifics of the development of cultural tourism in the Far Eastern region among the current range of opinions and areas of cultural tourism research. The study uses the principles of historicism and objectivity, which allowed analysing the development and current state of tourist exchange. A cultural approach was also used to reconstruct the cultural and humanitarian population of North-East Asia through the mutual enrichment of nations and people. The systematic approach made it possible to understand the importance of humanitarian exchange between people and identified the universality of tourism.

Risk perception before travelling: solutions for consumers with vulnerabilities

PurposeThe purpose of this paper is to contribute to the understanding of the tourism service experience of consumers with vulnerabilities. Moreover, this research analyses the pre-core service encounter in the tourism services sector, which is one of the most important phases in the service experience. The objective is to understand how vulnerability might influence risk perceptions when people travel. To this end, this study focusses on individuals with coeliac disease (CD) and non-coeliac gluten sensitivity (NCGS) as a specific group to test the hypotheses. For the millions of individuals with CD or NCGS, food is one of the most critical elements of a trip and the reason for vulnerability perception. The research also proposes measures suggested by survey respondents to improve the information search process of vulnerable travellers before a trip.Design/methodology/approachA mixed-method was used based on a survey of 813 responses from people diagnosed with CD and NCGS. The individuals were placed in three groups according to their perception of how strongly their disease impacts their trips: low impact, medium impact and high impact.FindingsThe results confirm that people with a high-risk perception due to their vulnerability spend more time searching for information prior to the trip than people without this perception. In this sense, individuals that feel more vulnerable, tend to use more personal information sources and also make greater use of online information sources. The participants affected by CD and NCGS proposed measures to reduce their perceived vulnerability. These proposals are based on information about the disease, specific information from the tourist industry at the destination and various online, as well as offline information channels.Originality/valueThe novelty of this research is mainly found in the study in the study of how consumers with vulnerabilities behave during the information process before travelling. From a holistic approach and based on both, marketing service theory and the risk perception perspectives, this research is focussed on vulnerable individuals affected by CD and NCGS to find answers to the problems they face during the pre-core service encounter.

Local Wisdom: Tourism Object Owner's Strategy during the Covid-19 Pandemic in Karo Land

The impact of the COVID-19 outbreak on the managers or owners of tourism objects in Karo land has an impact on all aspects of the community's economic life, one of the sectors most affected by the global pandemic in the tourism service sector. Almost all areas in North Sumatra that develop the tourism sector have experienced a decline in income and the closure of all access roads leading to tourist attractions. One of the tourism areas that have felt the impact of the pandemic is Tanah Karo. The essence presented in this article is how local wisdom can be used and developed as a strategy by the owner of tourism objects in Tanah Karo for the sustainability of his business in the tourism sector by utilizing technological sophistication, namely by promoting the marketing of tourism products based on local wisdom through online media. This type of qualitative research is used with a descriptive approach. Data is collected by interviewing the owner or manager of a tourist attraction, the government and workers in the tourism sector, document review, and observation of the location of a tourist attraction. The strategy of the owner of a tourism object business for business sustainability in the Karo land tourism sector by utilizing local wisdom of the Karo land community in the form of natural beauty, cultural customs, arts, agricultural products in the form of flower plants, picking their own fruit, which are packaged in an attractive and promoted manner market by utilizing digital technology in virtual and other forms. Local wisdom developed by business owners of tourism objects in Karo lands also has an economic impact on tourism sector workers, local communities, thereby reducing unemployment caused by the closure of tourist attractions in Karo lands.