Tour Guides Research Articles

THE IMPORTANCE OF USING ENGLISH GRAMMAR FOR TOURIST GUIDES A STUDY OF A SAMPLE OF GRADUATES OF THE DEPARTMENT OF RELIGIOUS TOURISM AT AHL AL-BAYT UNIVERSITY IN KARBALA GOVERNORATE

Mastering the English language and its correct rules is necessary for tour guides and a gateway to enhanced communication with tourists. The importance of this research lies in the accurate use of vocabulary, which is critical to achieving the goal of a clear explanation. Understanding grammar is crucial in all languages, mainly administrative and commercial communications. For instance, a sentence's meaning can vary drastically without proper grammar, as seen in the 'go' and 'gen' examples. This research aims to equip tour guides with the necessary language skills to serve their English-speaking tourists better.

Business Model Canvas (BMC) And Value Proposition Canvas (VPC) Analysis For Whale Shark halal Tourism, Tarano District, Sumbawa Regency Solution To Formulate A Strategy To Increase Tourism Value

This research aims to find strategies to increase the value of Whale Shark tourism in Labuhan Jambu Village, Tarano District by using the perspective of whale shark tourism managers and related stakeholders using the Business Model Canvas (BMC) approach through nine channels. This study also looks at tourism value from a consumer perspective through the Value Proposition Canvas (VPC) approach from two aspects, namely the customer profile and value proposition. The sampling technique in this study used the Snawbal Sampling technique by identifying, selecting, and taking samples in a network or continuous chain of relationships. Meanwhile, data analysis used the Miles and Huberman technique which included data reduction, data presentation and conclusion. The results of this research to increase the value of Whale Shark tourism in Labuhan Jambu Village based on the BMC approach areThe whale shark tourism market segmentation is foreign tourists, domestic tourists anddiving/snorkeling enthusiasts, consist of online promotions via social media Instagram, direct promotions, participating in national events, whale shark festivals and collaboration with tour guides and travel tours, the major key partnership to maintain is travel agents, tour guides, fishermen, bagang owners, restaurants and hotels and the important Key resources consist of whale sharks, tour operators, supporting facilities and the Labuhan Jambu village community. Meanwhile the VPC results to solved the cunsomer provile including increasing Products and services for whale shark tourism are that visitors can see and swim directly with whale sharks, unique and rare tours, optimal service to visitors, provision of speed boats and complete diving/snorkeling equipment for visitor satisfaction.Pain Relievers consists of providing regular information about the appearance of whale sharks, limiting swimming time with whale sharks, providing speed boat access from Labuhan Jambu village, periodic efforts and programs to support whale shark conservation.Gain creators consist of tour packages and equipment for swimming with whale sharks, providing education on whale shark tourism to tourists, maintaining visitor trust by providing optimal service and mapping optimal times to meet whale sharks to inform tourists and related parties.

English for Tour Guide in Kotagede: A Needs Analysis of a Situational Language Teaching by Considering their Learning Style

This research was carried out in Kotagede and the participants in this research were tour guides who worked at the Pendapa Kajengan Kotagede. This study applied the SLT approach or Situational Language Teaching which prioritizes the process of learning a foreign language according to real situations in the field. It applied both quantitative and qualitative to dig out the learning style and the needs for linguistic aspects. The results of this research will give contribution to the best English language teaching method and the most appropriate teaching module. These two things are very important to improve their communication skills with the international tourists. At the end, the increase in English language skills will ultimately affect the quality of their services to the international tourists. Keywords: ESP, Needs Analysis, Tour Guide

Kłopotliwe dziedzictwo w turystycznym kontekście. Opolscy przewodnicy i ich strategie narracji o tym, co nieobojętne społecznie

The article aims to show the dissonant heritage of Opole from the perspective of tourist guides. Its first section shows the dissonant heritage in relation to tourism, especially cultural tourism, heritage tourism and dark tourism. The role of the tourist guide in constructing narratives about difficult heritage is then considered. Empirically, the article endeavours to identify the elements of Opole’s dissonant heritage discerned by tourist guides, and the ways of telling tourists about them. Ten qualitative interviews were conducted with Opole guides. Analysis of the narratives reveals that the dissonant heritage of Opole is perceived by the guides from several perspectives. This primarily means their own, entangled in the social characteristics of the guide (e.g. national identity), in the context of the specificity of the group that the guide is showing round, and in the context of their reactions to the guide’s stories or sites visited.

Optimizing the Performance of Local Tour Guides: A Case Study of Meat Tourism Village, Toba District

This research discusses the development aimed at enhancing the technical competencies of Tour Guides in Meat Tourism Village. The research findings are outlined in several responses to the problem formulations, namely the technical competency conditions of local tour guides in Meat Tourism Village and the formulation of strategies to enhance the technical competencies of local tour guides in Meat Tourism Village. This research was conducted using descriptive analysis methods through interviews, observations, documentation, and literature review. Optimizing the role of local tour guides in Meat Tourism Village, Toba District, has a positive impact on tourism development, although not yet fully maximized, especially in the economic sector. The limited number of tourist visits to Meat necessitates improvements and evaluations of the tourism experience, as well as an understanding of tourism ethics. The optimization of the role of local tour guides in Meat Village not only contributes to the enhancement of knowledge and skills of the guides but also creates more satisfying tourism experiences for visitors. By designing diverse and appealing tour routes, tour guides are capable of presenting the holistic beauty of nature, history, culture, and local uniqueness. This provides opportunities to attract more tourists and enhance the destination's appeal.

Community engagement and human perception in crocodile conservation: preliminary steps in Sian Ka’an Biosphere Reserve

IntroductionWildlife tourism is important for the conservation of protected areas, endangered species, and to empower local communities. Nevertheless, when guidelines and practices are not clear and correctly executed, tourism may have a negative impact.MethodsWe carried out semi-open interviews (n = 34) and several workshops (n = 50) with locals and tour guides in the village of Punta Allen in Sian Ka'an Biosphere Reserve, Mexico. Data were organized in tables in Excel®, and statistical analysis was conducted with IBM® SPSS® Statistics software. A priori, exploratory data analysis was carried out to identify the general pattern of the data, and a priori data normality test (Shapiro–Wilks) and χ2 test were carried out to find out if there were differences in the frequency of a response depending on socioeconomic variables.ResultsMost respondents (69%) dedicated 2–10 min to crocodile observation, one quarter (25%) spent 11–20 min, and the remainder (6%) 21–30 min. The majority (97%) of respondents mentioned that when they see a crocodile, they approach at a 5–10 m distance and wait for the occupants of the boat to take pictures, and then leave; only one respondent (3%) said that they feed crocodiles to attract them to the boat. Most respondents (89%) said that crocodile observation does not need to be improved, and it is fine the way it is currently carried out; the remaining 11% said that it could be improved. Workshops were received positively and allowed us to share information on crocodile species, their conservation, and good tourism practices.DiscussionIt is necessary to enlighten tourism service providers about the biology and importance of crocodilian species, to promote conservation and provide services with an educational impact/focus for visitors to the reserve. There is a need to develop a communication program that provides accurate information for new service providers and renews and reinforces concepts for established providers. Additionally, we need to continuously monitor and evaluate wildlife observation activities to enhance current practices in our study area, and to determine if they are having a negative impact on crocodile behavior and biology.

Pengaruh Kualitas Pelayanan dan Grooming Pemandu Wisata di Objek Istano Basa Pagaruyuang

ABSTRACT The main problem in this study is whether the service quality and grooming of tour guides influence tourist satisfaction at the Istano Basa Pagaruyuang Tourism Object. This study aimed to determine the effect of service quality and grooming of tour guides at the Istano Basa Pagaruyuang tourist attraction. The method used in this research is a quantitative research method. The data collection technique was carried out by filling out a questionnaire. The number of respondents is 100 people. The data analysis technique used is a validation test, reliability test, normality test, multiple linear regression analysis, partial t-test, simultaneous f test, and test of the coefficient of determination. The study results show that the service quality variable partially influences tourist satisfaction. However, the tour guide Grooming variable does not control tourist satisfaction variables. From the results of the f test, it is obtained that the variables of service quality and grooming simultaneously affect tourist satisfaction.

Selling Place, Selling Faith: What Christian University Tour Guides Reveal About a Theology of Place

Drawing from their personal experiences and professional trainings, campus tour guides are uniquely positioned to introduce a theology of place to prospective students. From a qualitative paradigm, this project investigated the lives, work, and meaning-making of ten tour guides at a Christian university. Guides felt connected to their campus community and experienced God’s presence everywhere, privileged realities they – through symbols, objects, and interactions – strategically shared and subtly normalized for tour-goers. This study illuminates the challenges of mission-based practice, highlighting how students navigated these tensions, and encourages practitioners to think theologically about the campus places they work to promote.

STRATEGI PENGEMBANGAN EKOWISATA BUKIT BATU, DUSUN SUNGAI LUAR, DESA TIWINGAN BARU, KECAMATAN ARANIO, KABUPATEN BANJAR, PROVINSI KALIMANTAN SELATAN

This research aims to determine what strategies can be taken in managing Bukit Batu Ecotourism. This is because Bukit Batu Ecotourism has considerable potential, including biotic potential such as flora and fauna as well as abiotic potential such as mountains, hills, rivers, forests and lakes which of course have an attraction for tourists. The analytical method used in this research is a qualitative descriptive method. Where this research activity was carried out in natural and uncontrived object conditions, then the data obtained was analyzed using SWOT analysis. the SO strategy in order of priority which is described as follows: (1) Create tourist attractions and attractions that display ecological potential and diversity of flora and fauna such asaviary (giant bird cages), a mini zoo, an aquarium that accommodates local fish species and a miniature Borneo rainforest featuring endemic plant species. (2) Make a viewing tower to enjoy the beautylandscape mountains and lakes as a whole. (3) Empowering the surrounding community in managing Ecotourism such as retribution officers, cleaning officers and security officers. (4) Make plans for the development of facilities and infrastructure based on the most important priorities, such as telecommunication and internet signal booster towers, repair of roads that are still damaged and street lighting. (5) Increase safety warning boards. And (6) Empowerment of BUMDES (Village-Owned Enterprises) with clear work contracts so that they can have an impact on increasing the economy of the surrounding community, such as providing boat rental services, tour guides, bicycle/tent rental and selling souvenirs.

Senses, emotions and wellbeing in forest recreation and tourism

ABSTRACT Outdoor tourism can provide nature therapies. Implementation research for mental healthcare aims to establish psychological mechanisms and specify designs, doses and durations for medical trials. As one component, we tested simultaneous links from senses to emotions, and emotions to self-perceived wellbeing, for 524 tourists at 27 forest reserves in China. We used quantitative surveys, in person, with: 5-point Likert-type scales to measure links; free-text descriptions of their most memorable sensory and emotional experiences during these forest visits; and 7-item Personal Wellbeing Index (PWI) and 10-item Kessler stress index (K10) to measure mental health and wellbeing. We found that Chinese forest tourists perceive strongly (p < 0.00001) that sensory experiences drive emotions, and emotions determine wellbeing. Senses reported were: sight by 86%, sound by 36%, smell by 41%, touch by 18%, temperature by 42%, and humidity by 20%. The number of senses engaged during forest experiences ranged from 1, for 39%, to 6, for 9%. The K10 stress-reduction measure of wellbeing was significantly (p = 0.0272) but weakly (R 2 = 0.009) correlated with the number of senses engaged. Future research on mechanisms for mental health benefits to outdoor tourists, and tourist choreography by tour guides and trail signs, should therefore focus on intensity of senses and emotions.

Determinants of access to marine cultural heritage assets for poverty alleviation in the coastal communities of Kilwa and Bagamoyo in Tanzania

ABSTRACT The communities in the districts of Bagamoyo and Kilwa in Tanzania depend much on marine cultural heritage (MCH) assets for their economic well-being. This study aimed to establish factors that determined access to the MCH assets in Bagamoyo and Kilwa, and the way the communities benefited from them. Purposive sampling was used to get 161 respondents from four groups, including 24 local tour guides,76 fishermen, 22 singers-dancers and 39 crafters. Four village government leaders and one antiquity official were also involved in the study. The study collected data through interviews and a questionnaire. The findings of the study revealed that the groups did not benefit from the MCH assets because of using poor technology, insufficient financial support, inadequate training and little community participation in decision making. The article recommends that the stakeholders should initiate efforts that will enable the communities to benefit from the MCH assets for poverty alleviation purposes.

Agroforestry based eco-tourism as an innovative solution for economic, environmental and climate resilience in Batur UNESCO Global Geopark, Bali, Indonesia.

In recent years such challenges in Batur UNESCO Global Geopark (BUGG) become increasingly complex and dynamic as they involve multiple parties and multi-level institutions with various interests. The sustainable land use practices in BUGG have great potential in fulfilling the needs of local, restoring biodiversity, Sustainable Development Goals 2030, and climate change. This study aims to explore the potential of land use for promoting tourism based on sustainable land use practices associated with the needs of communities in climate-smart agriculture and forestry. The field survey was done in January - March 2023 on BUGG region, in-depth interviews were conducted with local communities, government officers, and tourist guides; geospatial analyses include 48 villages of BUGG. The study resulted in the potential of climate-smart agroforestry for promoting tourism activities in the BUGG including Kintamani oranges farming (33,3%), Kintamani coffee farming (33,3%), horticulture farming under Eucalyptus trees (23,4%) and bee farming under Eucalyptus trees associated with culture for geopark tourism (10%). In addition, the agroforestry of coffee and oranges has mutual benefit ecologically and feasible financially with NPV IDR2.419.361.435,70; IRR 90,79% and R/C 2,31.

Tour guide and drone-based video tourism training to optimize the potential development of Kurau Village, Bangka

The tourism sector is recognized as a pivotal industry capable of driving economic growth, particularly in regions abundant with tourism, cultural, and MSME potentials. Village officials and community members play crucial roles in fostering local economic development. However, the absence of English-speaking tour guides among village residents poses a significant challenge. This program aims to address this issue by supporting English-speaking tour guides to showcase local wisdom to international tourists. Additionally, the program seeks to enhance tour guides' skills in creating drone-based videos. Implementation involves training local tourism awareness groups to proficiently communicate in English and produce drone-based promotional videos of tourist destinations. The outcomes of these activities include improved English language proficiency among partners following tour guide training, as well as partners' ability to operate drones and produce promotional videos in accordance with established procedures. This initiative holds great significance for the Kurau Tourism Community group, particularly in enhancing English communication skills and creating tourism videos to bolster Kurau's tourism sector.

TRANSISI POLA PEMASARAN : PERSPEKTIF PELAKU BISNIS AGROWISATA PADA MASA PEMULIHAN EKONOMI MASYARAKAT TEGALLALANG BALI

The transition of the marketing pattern of agro-tourism business actors during the economic recovery of the Tegallalang community to Agro-tourism in the Tegallalang area aims to find out how the marketing patterns and strategies are carried out on agro-tourism in the Tegallalang during the endemic period. This research is descriptive qualitative with data analysis techniques using data reduction, data presentation, and drawing conclusions. The data collection method used in this study is by conducting observations, interviews, and documentation. The findings in this study showed no change in the marketing pattern carried out by agro-tourism business actors in the Tegallalang area where before the pandemic until the endemic period, agro-tourism in the Tegallalang still applied conventional and digital marketing patterns. At the point of marketing strategy, the findings obtained by researchers are more focused on online marketing strategies than conventional marketing strategies. In addition, this study shows a tendency for agro-tourism to choose social media Instagram, Facebook, Whatsapp, and Google maps as their marketing media. Another interesting finding found by conventional marketing researchers is they are still relatively used, this is evidenced by the agro- tourism business people who still apply word of mouth marketing through tour guides before the pandemic until now. In addition, the marketing strategy using the 4P marketing mix is still applied by agro-tourism business actors. Agro- tourism business actors in the Tegallalang area have also begun to implement other marketing strategies such as installing billboards, giving member cards, and giving business cards to each of their agro-tourism.

Promoting Albania's Tourist Attractions: Tourist Guides and Marketing Strategies for the Successful Management of Tour Groups

Currently, Albania is a growing destination for foreign tourists because the country offers diverse natural, cultural, historical, and spiritual sites. Thanks to the contribution of national and foreign archaeologists, who have shed light on the rich Albanian archaeology, these sites have today received the designation of tourist destinations. However, the current situation does not reflect the full potential of Albania in this field because the country has many more discovered areas that need to be brought to light and promoted. Just as there are, a significant number of historical and cultural objects need to be treated and revived according to the standards of the time. Likewise, there is a need for the tourist guides to find new ways of marketing while leading and guiding the groups of tourists. The purpose of this study is to highlight the problems of promoting tourist attractions and handling cultural objects as well as to suggest new alternatives that are more efficient and compatible with the demands of the time. The methodology used in this research is a combination of qualitative and quantitative methodology. Specifically, for data collection, the main instruments used are a semi-structured interview and a focus group. Also, we have tried to extract data from tourist subjects, the institute of monuments and representatives of the tourism community, through which we have managed to draw conclusions and suggestions. The analysis of the data obtained in this study highlights the urgent need for a new and moderate conception and attitude for the strategy of promoting Albania’s tourist attractions. The Albanian monuments of cultural heritage, as a precious asset, should take a special importance in the life of the country, through the functional promotion that becomes part of the life of its own citizens.

Robotisation in travel and tourism: Tourist guides' perspectives on robot guides

This study investigates the advantages and disadvantages of using robot guides and the challenges that tour guides may face when integrating these robotic assistants. Qualitative research methods were employed to explore the viewpoints of tourist guides concerning robotisation in the travel and tourism industry. Semi-structured interviews, conducted via video calls on an online platform with 20 different tourist guides, were selected as the primary data collection method. Thematic analysis was employed to analyse the data. The results revealed that the tourist guides who participated in the study generally held negative views on using robots in tourist guidance. They expressed scepticism about the immediate impact of robot guides on tourist guidance. However, there was a consensus that in the long term, the introduction of robot guides might reduce the number of human tourist guides. Therefore, this study suggests a collaborative approach between robots and human tour guides could yield mutually beneficial outcomes.

IDENTIFIKASI BAHAYA DAN PENILAIAN RISIKO DI KAWASAN WISATA LEUWI KENIT, CILETUH PALABUHANRATU UGG

Ciletuh Palabuhanratu as the first geopark in West Java which has been recognized by UNESCO since 2018, is famous as the first land in western Java. One of the natural tourist object in the Geopark area with the beauty of ancient rock structures aged more than 60 million years ago is the Leuwi Kenit natural tourist destination in Pasirpanjang Village, which has a very large number of tourists, but in certain periods there are often visitor accidents. This research aims to identify hazards and risk assessment, as well as risk control from hazards, with research objects including parking areas, entrance gates, access routes, play facilities, and exit routes. The research method is a qualitative Hazard Identification and Risk Assessment and mapping of danger points, literature studies, field observations, interviews with the community, tour guides and tourist attraction guards. Based on the results of the study, there are fifteen danger points in the Leuwi Kenit tourist attraction, some of which can occur when the activity is running with a range of risk relative status, namely low to high. Risk relative high status is recorded to have dominated with seven danger points, risk relative moderate status with six danger points, and risk relative low with two danger points. According to the results of the study, there are fifteen danger points in the Leuwi Kenit tourist attraction, some of which can occur when the activity is running with a range of risk relative status, namely low to high. Risk relative high status is recorded as dominant with seven danger points, risk relative moderate status with six danger points, and risk relative low status with two danger points. The results of the risk assessment show that the risk status is included in potential hazards with high and medium hazard risk levels, management attention and control planning are needed. Alternative risk controls that can be implemented to minimize the occurrence of risk are administrative, engineering, and elimination approaches. Forms of risk avoidance applications such as making paths according to safe standards, making information boards for hazard location points, and rearranging amusement ride according to safety standards at Leuwi Kenit.

Peningkatan Kompetensi Komunikasi Bahasa Inggris Pramuwisata Lokal Desa Tista Melalui Pelatihan Merancang Tour Itinerary

The importance of a tour guide competence and professionalism is the rational of this community service program.The focus of this program is to increase the competence of local tour guides in English by being able to design tour itinerary. This activity was done in Tista Village that is located in Kerambitan District, Tabanan Regency, Bali. The purpose of the activity is to help tourism actors especially local tour guides in Tista Village to enhance their English as one of the competency demands. Community Based Research (CBR) approach was implemented that prioritizes community needs and allows space for local wisdom as knowledge and solutions for the community. The service program was carried out using several methods, namely the lecturing method, question and answer method as well as discussion, as well as demonstration and simulation methods. Providing added value for local tour guides, the activities also include designing tour packages and practicing explaining them in English. The application of role play activities creates a more active and attractive learning atmosphere and has succeeded in increasing the participants' self-confidence as local tour guides. Through training activities in the community service program, the participants are able to understand and practice the English language used in explaining tour itinerary and packages.

How do tour guides cope with knowledgeable tourists? Conceptualising knowledge/information asymmetry in tour-guiding contexts

Purpose Tourists’ resource integration both offers opportunities and presents challenges to tourism service providers. Focussing on the tour guide perspective, the purpose of this paper is to explore how tour guides experience knowledge/information-based asymmetry in encounters with tourists and identifies the roles and coping strategies used by guides to facilitate service co-production. Design/methodology/approach Critical incident technique is used in qualitative interviews with 47 tour guides in Scotland, broadly representative of the Scottish tour guiding context. 107 critical incidents were analysed, with an average of 2.32 incidents per interview. Narrative analysis of the incidents was performed inductively in four iterative steps using QSR NVivo. Findings Three resource asymmetry incident categories are identified: probing – Guide-Oracle is questioned by inquiring tourists and copes through diverting, evasion, and follow-up strategies; learning – Guide-Magpie learns from expert tourists through acknowledging and co-delivery; and negotiation – Guide-Diplomat with greater knowledge helps misguided tourists save face through appeasing, following the official line and tactfully correcting. Originality/value The paper contributes to service co-production research in tourism by theorising about contexts where knowledge/information asymmetry exists between tour guides and tourists, particularly where fluid power relations between guides and knowledgeable tourists occur or where misguided tourists co-produce the service by prioritising own meanings. Findings highlight the importance of soft skills and other non-content capabilities of guides, and suggestions are offered for effective training and resource sharing/ learning initiatives for tour guiding services.

Training of the future tourist guides for intercultural communicative interaction within professional activity

Relevance. Intercultural communication is seen as a purposeful connection between different cultures, which performs an exchange of information, cultural and spiritual value through professional activities to meet the needs of tourists, while taking into account the uniqueness of every culture.Purpose. This study argues for the significance of the cultural approach to the professional training of the future tourist guide for intercultural communicative interaction. Notably, meeting the constantly growing needs of the tourist market consumer is a pressing issue. It is emphasised that the professional training of a specialist in this field should be focused on providing a high quality theoretical and practical training for a specialist to be ready for professional and communicative interaction with consumers of tourist services.Methodology. When interacting with the audience, the guide uses methods of pedagogical influence, which are based on didactic principles (scientific, ideological, connection with real life, accessibility, system, responsiveness and persuasiveness). They define the content, organisation and methods of educating tourists during the excursion, regardless of them being children or adults. The excursion method is the basis of the tour and is a compilation of the ways for the guide to share the knowledge and tourists� reception of this knowledge.Results. Personal qualities associated with understanding people�s inner world and humane treatment are crucial for the future guide. Travel services reveal the inner world of a person in new aspects, accompanied by the emergence of new emotions and psychological relief. In this process, intellectual, sensory, cognitive efforts are made in a non-linear way for enriching the social experience, regardless of a person's financial status (which to some extent is the democracy of tourism).Conclusions. The main aspects of professional training of the future guide for the intercultural communicative interaction in professional activities are presented.