Total Quality Principles Research Articles

An approach towards total quality in architectural education in India track: higher education (architecture education)

Architecture Education is a service and product, which demands, quality delivery to meet the expectations of stakeholders. Architecture Education in India is over 100 years old, and the focus of higher education in India post-independence has been on addressing the demand for skilled professionals required for a developing nation. Over the years the emphasis on quantity has impacted the quality of graduates and there is a need for a quality framework for better delivery to all the stakeholders and to produce more employable graduates. Quality imperatives are critical to all contemporary societies which demand a better quality of life through holistic built environments across the globe delivered through professionals having the skill set to meet societal aspirations There is an increasing demand for trained professionals given the tremendous growth in the physical infrastructure in urban and rural areas particularly the current shortfall in the housing sector besides other tertiary sectors of the economy. The paper addresses the issues about architectural education as mandated through statutory processes prescribed by the Council of Architecture, New India’s Minimum Standards of Architectural Education in India, and the New Education Policy -2020 of the Government of India. The research process adopted identifies the gaps in the current system of education through content and perception analysis through interviews and expert opinions and suggests methodologies that can transform the current processes through an understanding of total quality principles and their application to the higher education sector. The paper evaluates various aspects of architectural education such as institutional mechanisms, the process of admission, curricula structure, pedagogy, teaching-learning processes, scheme of examinations, faculty selection process, and their growth through the perspective of total quality parameters for the service sector. The paper attempts to suggest an approach towards Total Quality in Architectural Education in India driven by quality and research, relevant to the socio-economic, cultural, and physical context of the developing economies in the 21st Century.

The Reality of the comprehensive quality standards for physics laboratories in preparatory and secondary schools in Mosul

The research aims to reveal the reality of the comprehensive quality standards for physics laboratories in preparatory and secondary schools in Mosul. The research sample consisted of (33) secondary and intermediate schools in Mosul city for the academic year 2019-2020. To achieve the objective of the research, the researchers prepared a questionnaire from five fields, and in its final form it consisted of (55) items. The reliability of the scale has been validated by appropriate methods. After distributing the research questionnaire, the results showed the following: Non-compliance of laboratories in Mosul with the principles of total quality in the five journals, and lack of commitment to use the laboratory in education in general. The researchers concluded that observing the overall quality in the laboratories of the city of Mosul is not considered in addition to the lack of work inside the laboratory, but in schools where there is a laboratory such as distinguished students ’schools, the work is limited to the teacher and the laboratory assistant without involving students in the work on experiments in the laboratory, but their role It is only receive and watch. The researchers recommended several recommendations, including the necessity to observe the overall quality in the laboratory and activate the laboratories inside the Nineveh Governorate in general and the city of Mosul in particular to increase the preparation of follow-up committees to review the development of laboratory work in the Nineveh Governorate to adopt the comprehensive quality standards in the processing and use of laboratories.

Total Quality Management on Performance in Saudi Post

The purpose of this study is to identify compliance with standards and principles of total quality Management and its role in the performance of Saudi Post. The study is quantitative and a descriptive analytical in nature and detects the role of TQM standards and principles on the level of improvement and development of performance in Saudi Post, using questionnaire to collect data. The sample of 175 responded has been collected of 5 regions in the Kingdom (West - Central - North - South - East) from Saudi Post employees. Data analysis was conducted using many statistical techniques through the SPSS program, including: correlation analysis, descriptive statistics, factor analysis, and multiple regression analysis. The results show that TQM principles used in this study are positively related to the level of improvement and development of performance in Saudi Post. Education and training of employee is found the most influential of variables on level performance. The results of study reveal that Saudi Post’s interest in the total quality, and level of application is different between the regions, where the central region was the highest. This paper provided for practitioners, administrators, and academics a vision on quality management principles and their role on performance. Finally, it serves as a reference for future initiatives aimed to implement quality in organizations. Keywords: Total Quality Management, Performance Improvement, Performance Development, Total Quality Principles. DOI : 10.7176/EJBM/11-12-12 Publication date : April 30 th 2019

The Extent of Teaching Staff’s Awareness in the College of Educational Sciences – University of Jordan – of Teaching Competencies under the Principles of Total Quality

This study aimed to investigate the extent to which the teaching staff members of the University of Jordan are aware of teaching competencies within the framework of total quality. The study population consisted of 172 faculty members from the College of Educational Sciences at the University of Jordan for the academic year 2017/2018, and (50) were selected as a sample for the study. The study followed the descriptive method, and used a questionnaire prepared for this purpose. The results of the study showed that the degree of the faculty members' awareness of educational competencies was very high within the principles of total quality. The results indicated that there was no statistically significant difference (α = 0.05) attributed to the variable of gender and (α = 0.05) attributed to the variable of experience. The study recommended that the administration of the university provide training workshops for the faculty members to update them of new teaching competencies in various fields, and to learn how to design online educational experiences. It also recommended conducting similar studies on other colleges and using different research tools.
 Keywords: Educational competencies, University of Jordan, Total quality, Faculty member.

مدى إدراك أعضاء هيئة التدريس في كلية العلوم التربوية في الجامعة الأردنية لتمكنهم من الكفايات التعليمية ضمن مبادئ الجودة الشاملة

مدى إدراك أعضاء هيئة التدريس في كلية العلوم التربوية في الجامعة الأردنية لتمكنهم من الكفايات التعليمية ضمن مبادئ الجودة الشاملة

O PROJETO ESCOLA VIVA: a política de educação neoliberal de Paulo Hartung, no Espírito Santo (2003-2016)

The purpose of this article is to analyze educational policy in the context of the so - called Era Paulo Hartung (2003-2016), starting from the hypothesis that it was from this that the conception of management was adopted in a more systematic and incisive way in. Of the state governed mainly by the neoliberal logic, in which the principles of total quality and efficiency came to exert a central power over the political and economic directions of the State of Espirito Santo in terms of educational policy. In order to reach the objectives proposed in this study, we used as documentary analysis methodology. The issue concludes that the educational policy of the Government Paulo Hartung, embodied in the Living School Program, represents an escalation of the process of privatization of the public education system of Espirito Santo and results from an undemocratic process, since it was not the result of a dialogue with society, which we consider to be more adequate for the implementation of public policies in the area of education.

Impact of total quality services on financial performance: role of service profit chain

Total quality service (TQS) has a great potential to address quality problems in a wide range of industries and improve organisational performance. The principles of total service quality allow the effective management of service organisations [Ooi, K. B., Cheah, W. C., Lin, B., & Teh, P. L. (2012). Total quality management practices and knowledge sharing: An empirical study of Malaysia’s manufacturing organisations. Asia Pacific Journal of Management, 29(1), 59–78] and are one of the most important factors in attaining business excellence [Dahlgaard-Park, S. M. (2011). The quality movement: Where are you going? Total Quality Management, 22(5), 493–516]. The purpose of the study is to examine the impact of TQSs on internal service quality (ISQ) and its impact on employee satisfaction. Further, the study examined the effect of employee satisfaction on external service quality (ESQ) through employee loyalty and employee commitment. In addition, the impact of ESQ on customer satisfaction and the effect of customer satisfaction on financial performance have also been examined. Data were collected from the automobile showrooms/service stations. A total of 85 executives, 380 employees and 289 customers were contacted from Jammu Province (J&K, North India). Exploratory factor analysis, confirmatory factor analysis and structural equation modelling techniques have been used to study the proposed relationships. The findings revealed a positive and significant impact on the direct and indirect structural relationship between TQS, ISQ, employee satisfaction, employee commitment, employee loyalty, ESQ, customer satisfaction and financial performance. Implications and limitations of the study have also been discussed.

Peligros en la Gestión Empresarial por Discrecionalidad en la Aplicación de las Técnicas Gerenciales en Procesos de Cambio

El objetivo de este artículo es investigar si existen potenciales peligros en la gestión empresarial por la discrecionalidad en la aplicación de las técnicas gerenciales en procesos de cambio. Para ello, se reali- zaron indagaciones en tres empresas privadas para contrastar la aplicación empírica de las técnicas del cambio basadas en principios de Mejoramiento Continuo y Calidad Total, encontrándose efectos no deseados a corto y largo plazo. Los resultados apoyan la aplicación de un proceso metodológico para llevar a cabo con éxito procesos de cambio planeado, con enfoque sistémico, bajo un nuevo concepto de técnica gerencial, que si bien, no descarta la discrecionalidad, por cuanto es una facultad de la admi- nistración de las organizaciones a la hora de tomar las decisiones, facilita la elección de dichas técnicas tomando en consideración a sus características específicas y ámbito de acción, en relación directa con las necesidades y objetivos de cambio que se persiguen. Finalmente, se propone un modelo explicativo entre las técnicas gerenciales analizadas para el cambio o mejoramiento de procesos y la necesidad de integrar una secuencia de aplicación en concordancia con el tipo de cambio requerido, minimizando de esta manera los peligros de incidencia negativa en la gestión empresarial.

The Relationship between Total Quality Management Critical Success Factors and Knowledge Sharing in a Service Industry

Total quality management (TQM), its components, techniques and principles are extensively accepted by scholars as a comprehensive philosophy for improving organizational performance (OP). Moreover, findings suggest that a prerequisite for successfully implementing TQM is exchanging knowledge in the organization. However, the number of studies addressing the mentioned issue is limited. Also, the nature of knowledge and its interactions with TQM are not properly investigated. Current study investigates the role of employees’ different forms of knowledge sharing appreciation in their tendency to use TQM critical success factors (CSFs). In order to do so, knowledge sharing was divided into two categories of explicit and tacit, and the employees of the IT department of one of the largest companies in Middle East were selected and grouped based on their knowledge sharing characteristics. Further, ten categories were identified for TQM CSFs, and the employees’ appreciation of CSFs were measured. The data were gathered through two questionnaires. Finally, the subjects were plotted and grouped using Tacit–Explicit Analysis. The results indicated that while both Tacit and Explicit knowledge sharing positively correlates with CSF appreciation, a simultaneous increase in both types can bear much fruitful positive results.

Conditioning factors of an organizational learning culture

PurposeThe aim of this study is to assess the relationship between some variables (organizational structure, organizational dimension and age, human resource characteristics, the external environment, strategy and quality) and organizational learning culture and evaluate the way they interact with this kind of culture.Design/methodology/approachData were collected from 107 Portuguese companies, where a total of 1,122 workers were asked about learning culture through a questionnaire. Data about the other organizational variables of this study were collected in official documents, from scales and also from a structured interview with top managers.FindingsThe results revealed that an organic structure, an approach to total quality principles, and highly educated employees, could act as facilitators of the development of a learning culture in organizations. On the other hand, quality certification, firm dimension and age, as well as workers' age, could act as inhibitors of this type of cultural orientation.Research limitations/implicationsIn spite of the meaningful results found, the cross‐sectional nature and the exploratory nature of the research leads us to look carefully at the causality of the relationships under study.Practical implicationsThe results of this study, in so far as they point out some factors linked to greater cultural orientation to learning in organizations and some factors linked to less orientation to learning, provide clues for organizations concerning better management of their investment in developing this kind of culture.Originality/valueIn the literature on organizational learning and learning organizations, culture emerges as a key concept. In fact, organizational culture is mainly conceived as an essential condition to promote and support learning in organizations. Despite its recognized importance in the literature, little research has been devoted to this issue, namely research centered on the related factors that could contribute to its development.

Total quality in software development: An empirical study of quality drivers and benefits in Indian software projects

Building upon the software quality and productivity literature, we proposed a construct of development quality as the key determinant of software development productivity and product quality. We validated the model by analyzing software project data collected from a benchmarking consortium in India. Our empirical results showed that an increase in development quality was positively associated with increases in both, development productivity and product quality, while we controlled for the impact of other productivity and quality factors. Our work highlighted the importance of concentrating on quality efforts during the development process, which is consistent with the use of Total Quality principles in manufacturing.

Principles of total quality, 3rd edition

Principles of total quality, 3rd edition

Development of a relevant quality system for gymnastics clubs: an application of the principles of total quality and service management in traditionally organised sport

To many scholars and practitioners, the introduction of service and quality management is necessary to revitalise the traditional sport system. This paper proposes a framework for analysis of quality in gymnastics clubs. The Total Quality Management (TQM) model is based on the evaluation-by-standards approach with appropriate standards of quality according to different concepts in order to monitor the adequate and desired inputs and outputs of each distinctive management and service process. The development of these standards is based on the interpretation of qualitative and quantitative data obtained from primary and existing sources. An attempt is made to capture the quality of these organisations in their totality while involving different stakeholders to obtain satisfactory information about several targets of quality evaluation. The operational quality system is now being used by the Federation for the certification of its well-functioning clubs.

The relation among school district health, total quality principles for school organization and student achievement1

The purpose of this study was to determine the congruence among W. E. Deming's 14 points for Total Quality Management (TQM), the organizational health of school districts, and student achievement. Based on Kanter's (1983) concept of a Culture of Pride with a Climate of Success, healthy districts were defined as having an organizational culture with high levels of interconnectedness and trust among and within the various levels of the system. Unhealthy districts were defined as having an organizational culture reflecting disconnection and mistrust among and within these levels. We found a high correlation (0.88) between the number of Deming's points implemented within school districts and overall organizational health. Also found was a significant relation (p < 0.01) between organizational health and student achievement. Examining the congruence for each point revealed that healthy districts integrate the TQM principles as a planful strategy rather than discretely applying them, and implement most of Deming's 14 recommendations in a process of continuous improvement. All of the high districts were found to have Constancy of purpose. The unhealthiest districts lacked defined purposes and used segmented approaches to management rather than integrated applications. The three points showing the least implementation in all districts were the principles of Drive out fear; Institute programs of training for new employees; and End the practice of administering education on price tag alone— build relationships of trust.

Firma İçi Kalite Bilgisi Kullanımı, İşgören Katılımı ve Tasarımda Kalite Yönetimi ile Ürün Performansı Arasındaki İlişkiler : Deneysel Bir Çalışma

As organizsations adopt the principles of total quality and become customer oriented new measures are needed to assess product performance within a variety of organizational settings. This study reports the relationships between usage of quality information, employee participation and quality management in product design and product performance. Using data collection with quality managers of a sample of industrial companies, rigorous factor analysis and regression analysis and regression analysis have been fostered and hypotheses regarding variables used for describing product performance of organizational settings have been described.

Quality assessment of continuing education short courses

Evaluates a short course entitled: “The implementation of managerial techniques in primary and secondary schools”, which was addressed to the headmasters of the primary and secondary schools in Patras, Greece. The course was designed utilizing the principles of total quality and the evaluation is focused on the degree of achievement of the objectives through the analysis of quality factors such as participation, methodology, content, subject knowledge and teaching ability of the course deliverers. The evaluation is based on questionnaires that were completed by the participants at different stages of the duration of the short course. Proposes a list of parameters that have to be considered in designing short courses for adults who already have a long professional experience.

A scale assessing team-based job performance in a customer-oriented environment

As organizations adopt the principles of total quality and become customer-oriented, the roles and requirements of employees change and new measures are needed to assess job performance within a variety of organizational settings and across job descriptions. This research reports the development of a new, self-report, job performance scale that measures aspects of these new job requirements in an environment of total quality that fosters customer-oriented behavior and team contributions. Using phased data collection with employees at all hierarchical levels of an organization, rigorous assessments of reliability, validity, and dimensionality of this scale are reported. Implications for research, management, and practice are discussed as well as limitations of the new measure and areas of future research.

Importancia de la calidad en los servicios públicos municipales

This text aims to present the principles of total quality, their input and elements to build a new system of governance that responds to the new reality of contemporary society, which is characterized by trade liberalization lives, the increase levels of competitiveness and the profound shift that gives the political system, which will now be headed by a different political party that held power for more than 70 years in Mexico. The municipalities are in a situation of seeking efficiency and effectiveness of government actions through programs of modernization of the administration, which have common movement of the total enterprise quality elements. So, we will try to raise the usefulness of the concept of total quality in municipal governance, but not before warning that it is not possible to make an automatic and tacit transfer the concept to this area and to serve the community requires a certain political sensitivity and social.

Principles of Total Quality

Principles of Total Quality

Using Total Quality Principles in Business Courses: the Effect on Student Evaluations

Total Quality Management (TQM) is an approach that encourages employees at all levels of an organization to make suggestions about how work should be done and to take an active role in improving processes. Although business organizations have applied TQM principles with considerable success, its use in higher education has been largely limited to administrative processes. Many teaching faculty in schools of business are uncomfortable with applying TQM principles to the class room, often because the idea of empowering students requires thinking differently about their potential for participation in planning processes for the learning envi ronment. Yet a survey of students and faculty suggests that a TQM approach can increase students' learning in a class, help students support one another in a coop erative learning environment, and foster positive feelings toward the instructor, even one who maintains the necessary high standards.