Total Quality Management Principles Research Articles

Analisis Total Quality Management (TQM) dalam Manajemen Pendidikan Tinggi terhadap Peningkatan Mutu Pendidikan Indonesia

Higher education in Indonesia faces challenges in improving its quality, especially in the post-COVID-19 era and the development of Artificial Intelligence (AI) technology. This study aims to analyze the implementation of Total Quality Management (TQM) in higher education management and its impact on improving the quality of education in Indonesia. Through a qualitative approach, this study identifies the urgency of higher education management as a determining factor in improving the quality of education and analyzes the development of TQM principles in the context of higher education. Data collection is carried out through relevant literature sourced from google scholar. Data analysis is carried out qualitatively consisting of data reduction, data presentation, and conclusion drawing. The results of data analysis show that higher education management plays a crucial role in the preparation of a quality workforce and TQM can improve the quality of education services. Factors supporting TQM implementation involve good governance, while inhibiting factors involve bureaucratic constraints and lack of efficiency of public services. Thus, the implementation of TQM needs to pay attention to these aspects to achieve a more substantial improvement in the quality of higher education

Perceived Staff Motivation on the Adoption of Total Quality Management Practices in Nigeria

This study explores the relationship between employee motivation and the effective adoption of Total Quality Management (TQM) within modern organizational contexts in Nigeria. TQM, renowned for its all-encompassing strategy for continual enhancement, is widely recognized for its positive impact on product and service quality, employee involvement, and overall organizational effectiveness. Despite these well-documented benefits, the pivotal role of motivation in cultivating a TQM culture represents a critical yet insufficiently examined dimension. This study adopts a quantitative method using a closed-ended self-administered questionnaire to investigate the connections between motivation and TQM. The research focuses on assessing the levels of employee motivation within organizations practising TQM principles. It examines the resulting impact on various TQM dimensions, such as employee involvement and service quality. The findings revealed that staff motivation through intrinsic motivation and extrinsic motivation significantly affects the involvement of employees and the service quality of the selected deposit money banks in the Ilorin metropolis. The findings of this research highlight the importance of motivation in influencing TQM practices. Organizations should be mindful of the balance between intrinsic and extrinsic motivators to foster a work environment that promotes long-term commitment and performance. Practically, the results can guide organizations in developing and implementing strategies to motivate staff in a way that supports the successful implementation of TQM practices. The findings contributed significantly to the existing body of knowledge by elucidating the critical role motivation plays in shaping TQM practices.

ADVANTAGES AND DISADVANTAGES OF THE RESOURCE MANAGEMENT SYSTEM IN THE HIGHER EDUCATION SYSTEM OF KAZAKHSTAN

Resource management is crucial for ensuring quality education and research in higher education institutions. The higher education system in Kazakhstan has undergone various reforms to improve resource allocation and utilization. This paper examines the advantages and disadvantages of the current resource management system in Kazakhstan's higher education. The centralized governance model concentrates decision-making powers regarding resource allocation with the Ministry of Education and Science. This allows aligned strategic development and coordinated quality assurance across all higher education institutions. However, centralized control limits institutional autonomy and flexibility in resource utilization. The norms-based financing methodology promotes equitable distribution of resources based on objective workload indicators. But it overlooks qualitative outcomes and contextual requirements of individual institutions. The focus on per capita financing norms overlooks the need for optimal allocation across different expenditure heads. The analysis suggests that the resource management system has ensured stability and quality control in Kazakhstan's higher education system. However, there is a need for calibrated reforms to allow greater institutional autonomy along with accountability; balanced financing across different inputs; and linking resource allocation with qualitative outcomes. The recommendations include development of institutional leadership capabilities, clustered/differentiated approach to financing, linking funding with outcomes, and adoption of total quality management principles in resource governance.

Total quality management and sustainable policy making strategies in biochemical industries: A critical review of prior research

BACKGROUND: The history of Total Quality Management (TQM) presents a broad overview of the processes used to make things perfect in this imperfect world. The concept of TQM strategy in biochemical industries highlightsnumerous ways to use “quality” as a tool for improvement in the real work environment during the actual execution of work. A sustainable and effective quality management policy with specific missions and objectives mightlead to the achievement of a productive outcome in biochemical industry. OBJECTIVE: This study focused to examine the variation in understanding of TQM in the biochemical Industry and its correlation with other aspects of organizational improvement. To study the impact of TQM on a sustainability aspects of biochemical organizations by framing an appropriate synthetic model. METHODS: The strategic to setup a ‘hard’ and ‘soft’ TQM principles was used for effective TQM implementation. In addition, individually developed methods of TQM quality award models were implemented in a wide range of industries. RESULTS: This study reveals that, a significant number of biochemical industries recognize that sustainable business strategies and successful implementation of TQM practices lead to new opportunities and improves results in the economical and sustainable development. CONCLUSION: Appropriate policy-making strategies and TQM are critically important ingredient for organizational growth. The implementation of TQM in biochemical industries is important for the overall growth of the organization and employees.

An analysis of service quality and complaint handling in the Jordanian healthcare sector: Implications for TQM and customer retention

This study aims to investigate the interconnections among total quality management, service quality, customer retention, and moderating influence of customer complaint handling within the healthcare industry of Jordan. The paper used a quantitative approach, by using PLS-SEM as an approach selected for data analysis. 417 valid replies were gathered. The results found a positive association between total quality management and service quality (p-value < 0.05), underscoring the significance of total quality management principles in improving the provision of healthcare services. The study demonstrates a significant correlation between service quality and customer retention, thereby validating the importance of delivering exceptional healthcare experiences in boosting customer retention. Moreover, it is imperative to acknowledge that the degree of service quality plays a crucial function in facilitating the connection between total quality management and customer retention (p-value < 0.05). Furthermore, it has been demonstrated that customer complaints handling serves as a mechanism for reducing the negative effects of service quality on customer retention. The results offer useful insights for healthcare managers in Jordan, underscoring the significance of integrating total quality management practice, improving service quality, and developing efficient procedures for handling complaints. These approaches are imperative in fortifying customer interactions and augmenting customer retention rates.

An Industry 4.0 Maturity Model Proposal Based on Total Quality Management Principles: An Application to an Automotive Parts Manufacturer

An Industry 4.0 Maturity Model Proposal Based on Total Quality Management Principles: An Application to an Automotive Parts Manufacturer

Driving Quality Performance through Digitization and Technology Management: Mediating role of Organization Agility

In the competitive landscape, businesses recognize quality as a pivotal competitive advantage. The ongoing digital revolution, spurred by societal shifts, has reshaped industries. However, effectively managing technology in industrialized nations remains a challenge. In this context, harmonizing digitalization, technology, culture, and quality becomes crucial for organizational survival. This study delves into the relationship between digitalization, technology management, and their impact on Total Quality Management (TQM) performance within Pakistani businesses. Employing a quantitative survey approach, senior executives from both public and private sectors participated, yielding a response rate of 88%. Utilizing SMART PLS 3 for data analysis, PLS-SEM revealed that digitalization and technology management significantly enhance TQM performance. Additionally, the findings highlight that digitization fortifies TQM performance by fostering connections between TQM principles and an organization's agility. This research underscores the imperative for businesses to strategically leverage digitalization and effective technology management as catalysts for augmenting TQM performance, emphasizing the role of agility in this transformative process

Total Quality Management and Organizational Performance: A Study of Commercial Banks in Bamako, Mali

The purpose of the study was to examine the effect of total quality management on organizational performance among selected banks in Bamako, Mali. This study adopted a cross-sectional survey design. The target population was 160 respondents and the sample size was 114 respondents. The study questionnaire was the main instrument of data collection. Frequency and percentage distribution were used to determine the profile of the respondents. Mean and Standard deviations were used as descriptive statistics for the independent (total quality management constructs) and dependent variables (organizational performance). Linear and multiple regression analyses were used to determine the effect. The study found a significant effect of total quality management on organizational performance (R2=0.832, p<0.01). Specifically, the study found a significant effect of all the measures of total quality management on organizational performance. Lastly, the study found that there was a positive significant correlation between total quality management and organizational performance among banks in Bamako, Mali. The study concluded that the promotion of total quality management principles is relevant in enhancing organizational performance in the Malian Banking Industry. The study recommended that: the management of the banks should enhance human resource focus to increase reliability and timely delivery of the products/services. Moreover, effective human resources focus during the process of total quality management thus enhancing banks' performance. The management of banks should focus on the improvement of market target blend and customer care. The banks should also focus on the provision of quality services to the customer and promoting their brand.

Effects of Total Quality Management Practices on Financial and Operational Performance of Hospitals

The Total Quality Management (TQM) system is known to have a beneficial impact on sustainability. This study aimed to elucidate the achievement of hospital sustainability by analyzing the relationship between the implementation of TQM practices (leadership of management, decision making, continuous improvement, customer focus, employee involvement, process management, and relations with suppliers), and their impact on the financial and operational performance of hospitals. The gathered data underwent analysis using structural equation modeling (SEM) to empirically investigate the impact of TQM methods on the financial and operational performance of hospitals. A total of 1069 surveys were completed in 6 privately-owned and 26 publicly-owned hospitals located in the Marmara region of Turkey. This study contributes significantly by addressing gaps in the existing literature. There is a lack of empirical research that has examined the potential correlation between TQM, operational success, and financial performance in both public and private hospitals. Especially in developing nations like Turkey, the focus is on the early phases of implementing TQM principles, with a primary emphasis on continuous improvement and sustainable performance. The results demonstrate that Total Quality Management (TQM) exerts a substantial impact on the financial and operational performance of hospitals in the service industry.

Total Quality Management (TQM) And Its Implementation In Islamic Education Management

This article discusses the concept of Total Quality Management (TQM) and its application in the context of education, specifically Islamic education. TQM is an approach that encompasses two interconnected concepts: the philosophy of continuous improvement and methods such as brainstorming and field analysis to enhance quality. The article explains that TQM is a holistic and systematic approach aimed at achieving long-term excellence in quality, with a focus on customers and a commitment to continuous improvement. The concept of Total Quality Management (TQM) in education addresses aspects such as customer service, participation of all relevant parties, measurement of graduate quality, stakeholder commitment, and continuous improvement. The success of TQM is measured through customer satisfaction levels, both among students and parents. Awareness of individual responsibility and collaboration within the educational community are crucial for the implementation of TQM. In addressing the challenges of Islamic education, this article proposes the application of the TQM approach, which includes important aspects such as customer focus, participation of all relevant parties, evidence-based approach, leadership commitment, and systemic approach. The article provides an in-depth analysis that by applying TQM principles, educational institutions can create an environment focused on continuous improvement, resulting in better educational quality and the development of outstanding human resources. Keywords: Quality Management, Islamic Education, Educational Management

The Impact of Total Quality Management on Improving Institutional Performance: A field study in the General Directorate of Education at the Holy Karbala Governorate

The study aims to improve the role of organizations by focusing on the principles of Total Quality Management (TQM) as one of the most effective methods for establishing institutional performance. In this research, a descriptive approach is used to express the variables of total quality management. It is represented by focusing on customer auditors, employee needs, staff improvement of operations, administrative needs for competition and institutional performance. The research is based on the opinions of The research sample consisted of 100 people employees in the General Directorate of Education at the Holy Karbala. The research problem was identified in answering the following questions: What is the impact of total quality on the institutional performance in the General Directorate of Education in The Holy Karbala? Is there an effect of the employees' needs as a dimension of the overall quality dimension on the institutional performance in the General Directorate of Education at Holy Karbala? The research aims to achieve several objectives. It aims to identify the impact of employees’ needs on the institutional performance in the General Directorate of Education at Holy Karbala, to identify the influence of governmental and technological needs on the institutional performance, and to identify the impact of work focus on institutional performance. The study depend on the five-point of Likert scale in designing the questionnaire. Statistical methods such as correlation coefficient are used to determine the relationship between variables and extract as standard deviation, the arithmetic mean, and others. The equations are extracted by using the computer program (SPSS, V, 22). The research presents a set of conclusions that confirmed that TQM has a positive link and impact on the institutional performance in governmental organizations.

The role of total quality management in creating sustainable competitive advantage))))

Obtaining a competitive advantage for any company is one of the priorities of its goals, so the research sought to delve into the dimensions of total quality management, represented by five dimensions (customer focus, strategic planning, process orientation, continuous improvement, delegation of work teams) and linking them to the dimensions of competitive advantage represented by (core ability, culture). Creative, information technology, strategic flexibility) was embodied in a questionnaire consisting of (32) items and distributed in the Iraqi Insurance Company in Basra with 120 questionnaires, The most important results were ((the competitive advantage is achieved through achieving a distinct type of management represented by the principles of total quality management, and the emergence of a positive and statistically significant effect of the main and sub-variables of the research, which indicates the possibility of applying total quality management. The comprehensive approach requires the company under consideration to provide a specific climate so that there is an appropriate ground for the possibility of their application through the conviction of the senior management and employees of the importance of these principles. It also requires the provision of good leaders to implant these principles and create a culture of continuous improvement and creativity

The mediating role of strategic planning awareness in the impact of organizational innovation on business excellence in hospitals

PurposeEvaluating the operational outcomes of hospitals is critical concerns for hospital managers. The realization of these evaluations through the principles of Total Quality Management (TQM) is important so that decision-makers can base their decisions on rational grounds. To achieve TQM principles, hospitals need innovative processes that can adapt to changing patient expectations. Innovation activities that will lead to business excellence can be achieved with the strategic planning awareness of healthcare professionals. In this study, it is aimed to evaluate the effect of organizational innovation on business excellence and to reveal the role of strategic planning awareness in this relationship in hospitals.Design/methodology/approachThe data were collected using a quantitative questionnaire to 450 healthcare professionals working in private hospitals operating in Istanbul (Turkey). The data were analyzed using the AMOS (Analysis of Moment Structures) 23.0 and SPSS (Statistical Package for the Social Sciences) for Windows 25.0 program. In addition to the reliability analysis, confirmatory factor analysis was performed using the AMOS program to test the construct validity of the scales. The model established in line with the research hypotheses was tested with path analysis and mediator role analysis.FindingsThe results confirm that organizational innovation has a statistically significant and positive effect on strategic planning awareness and business excellence. In addition, it has been determined that strategic planning awareness has a statistically significant and positive effect on business excellence. Moreover, the research model confirms that strategic planning awareness plays a mediating role in the relationship between organizational innovation and business excellence.Research limitations/implicationsThe limitation of the study is that it was conducted only in private hospitals. A comparative study that includes the public health sector can further strengthen the research framework.Practical implicationsHospitals that invest in innovative activities can get the reward of their efforts as business excellence. However, this is affected by the strategic planning awareness of healthcare professionals. Research results present the role of strategic planning awareness on the way to business excellence led by organizational innovation. Achieving business excellence in complex and constantly changing environmental conditions depends on an appropriate strategic plan for hospitals. In order to achieve these goals included in the strategic plans, the education of healthcare professionals that contributes to their strategic perspectives should be supported and their participation in decision-making processes should be ensured.Originality/valueThe research contributes to the literature on the relationship between organizational innovation and business excellence in the health sector. In addition, revealing the role of strategic planning awareness of healthcare professionals in this relationship is the originality of the research. In addition, the research supports the literature that allows performance evaluation in hospitals to be carried out with a business excellence model based on TQM.

Evaluation of Total Quality Management Practices on Organizational Performance of Wires and Cables Manufacturing Industries in Ondo State, Nigeria

This research focused on the evaluation of total quality management on the organizational performance of Ondo state wire and cable manufacturing Industries. A case study of Denki Wire and Cable Nigeria Limited, Akure, Ondo State. The issue of poor quality of products is a major problem in the wire and cable manufacturing industries in Nigeria which can be averted by genuine quality management for enhancing product quality. The study aimed to evaluate the extent to which the principles of total quality management implemented and the impact of total quality management principles on organizational performance. A descriptive survey research design was adopted for the study. The study relied on primary data generated by administering a structured questionnaire. The study population comprised forty-five (45) respondents from Denki Wire and Cable Nigeria Limited, Akure..The entire population was used for the study, hence, sampling was not employed. Three experts validated the instruments and a reliability of 0.86 was obtained using mean and standard deviation in answering the two research questions. The hypotheses were also tested using a t-test at 0.05 level of significance. The instrument used for data collection was a structured questionnaire titled: “Total Quality Management on Organizational Performance Questionnaire” (TQMOPQ) developed by the researchers. The study relied on primary data which was generated through the administration of a structured questionnaire. The population of the study comprised of forty five (45) respondents from Denki wire and cable Nigeria limited. The result of the study shows that implementation of total quality management practices play an important role in enhancing organizational performance. In light of these findings, the following recommended were made all the total quality management principles must be implemented in order to achieve organization goal target, organization should see total quality management principle as a continuous project which should not be ignored, all staffs should join hand in the implementation of total quality management principle in the organization in order to achieve their goal target and satisfy its customers and management should engage in frequent training of employee in order to foster its quality attainment.

Extent of Utilization of Strategic Planning Principles by Small and Medium Scale Enterprises for Improved Performance in Nigeria

The study investigated the extent of utilization of strategic planning principles of total quality management by small and medium scale enterprises for improved performance in Anambra State. One research question guided the study and one hypothesis was tested at 0.05 level of significance. Descriptive survey design was adopted for the study. The study was carried out in Anambra State. The population of the study comprised 2,895 small and medium scale enterprises mangers in Anambra State who are registered with the State Ministry of Commerce, Industry and Technology. The sample of the study comprised of 869 small and medium scale enterprises managers. The sample was drawn from 2895 registered SMEs across the three senatorial zones (Anambra Central, Anambra North and Anambra South) in Anambra State using proportionate stratified random sampling. The instrument for data collection was a structured questionnaire developed by the researcher. The instrument was structured on a 4-point rating scale. The instrument was validated by three experts. The instrument was subjected to a pilot test. The application of Statistical Package for Social Sciences (SPSS) version 21 using Cronbach Alpha reliability method on the obtained data yielded a score of 0.76 for internal consistency which was deemed reliable for the study. The researcher administered the copies of the questionnaire to the respondents with the help of six research assistants. Out of the 869 copies of questionnaire administered, 739 were returned in good condition. The 739 copies amounted to 85 percent return rate. The 739 copies of questionnaire were used for the analysis of data. The data collected from the respondents were analyzed using mean and standard deviation for the research questions. The data collected from the respondents were analyzed using mean, standard dev iation and t- test. The study revealed that small and medium scale enterprises utilize the principle of strategic planning f

Implementing Total Quality Management Principles in The Apparel Manufacturing Sector: Ghana in Perspective

This study focused on understanding the implementation of TQM in the apparel manufacturing sector. Due to the lack of TQM studies in Ghana and especially in the apparel manufacturing business, there was a need to conduct a study to reposition the operational strategies in the apparel sector in Ghana.A mixed-method approach was employed to attain valid, reliable and reproducible conclusions. The population focused on apparel manufacturing firms in Ghana. Questionnaires and interviews were employed to gather data.The key findings indicate that the fundamental obstacle to implementing TQM was the lack of knowledge and misunderstanding of TQM principles and their benefits by both owners and workers alike, as well as outdated technology and poor infrastructure. Again, in the context of Ghana, financial constraints posed a significant challenge.

Zakat Management of Lazismu Purworejo: Total Quality Management Approach

This study aimed to explore the planning, organization, implementation, and supervision processes of Lazismu Purworejo and to assess its management through the lens of Total Quality Management (TQM). Employing a descriptive qualitative approach, the study involved administrators, managers, beneficiaries (mustahik), and users as subjects. The findings revealed that Lazismu Purworejo underwent a quality audit by the Central Lazismu, achieving commendable results and obtaining an Unqualified Opinion (WTP), categorizing it as “green.” The application of TQM principles in management was evident in the satisfactory service levels for customers, improvements in operational processes, and the collective and collegial involvement of leadership in Lazismu Purworejo. This collaborative approach contributed to the establishment of a robust obligatory system for zakat management.

Blending “hard” and “soft” TQM for academic excellence: the University of Siena experience in the field of Life Sciences

PurposeFocusing on the adoption of Total Quality Management (TQM) principles in universities, this research paper explores how the “soft” dimensions of TQM trigger its “hard” dimensions considering them at the individual (micro-) and the university (meso-), and eventually at cluster (system-), levels.Design/methodology/approachAdopting a qualitative approach, this study presents an in-depth, longitudinal case study of University of Siena, one of the oldest Italian universities, that has been at the core of the research-based cluster on vaccines, today converged in the Tuscan Life Science Cluster. In particular, data were collected between 2018 and February 2022 and consists of archival data (press articles, websites, books), nine interviews to key informants, multiyear experience of the Life Sciences sector by two of the authors and other material put at disposal by university offices, and emails. Data analysis relied on a timeline, a coding procedure that considered three levels of analysis (individual, organization and cluster). Finally, the authors looked at the “how” and “why” the emerged themes have contributed to academic excellence.FindingsThis paper unveils how “soft” and “hard” sides of TQM are blended across multiple levels for reaching academic excellence. The grounded model emerged enlightens the importance of an individual “soft” dimension, academic passion (composed by its three subdimensions of individual research, teaching and entrepreneurial passion) and also sheds light on the organizational “soft” and “hard” sides that the university has been able to design for encouraging research, teaching and third mission quality. Academic excellence has been possible thanks to the capitalization of the individual and organizational “soft” sides into real outcomes as represented by the organizational and individual “hard” sides.Practical implicationsThe paper suggests the importance of TQM principles applied at universities' level, providing an in-depth description of “soft” and “hard” sides dimensions of TQM and their impact on all the three pillars of academic excellence. The study findings suggest implications for managers and professionals in the higher education domain as well as for policymakers emphasizing the importance of supporting the individual and organizational soft sides of TQM. The authors provide practical implications recommending universities to consider not only the organizational dimensions but also individual ones when pursuing higher education excellence. In particular, individual passion plays a crucial role and universities need to identify ways of nurturing it. The authors also recommend policymakers to think about new ways to sustain universities as crucial actors in boosting a cluster development, as well as to consider higher education institutions, especially in more rural areas, as a privileged player not only capable of nurturing academic excellence but also able of creating an internationally renowned cluster.Originality/valueTQM principles have been intensively analysed from an industrial perspective focusing on manufacturing and services, while this paper focuses on TQM in universities, presenting a grounded model that blends the individual and organizational “soft” and “hard” sides.

Total Quality Management in Education: A Strategic Approach for Continuous Improvement and Success

This article highlights the importance of quality management in the education sector and discusses the necessity of a strategic approach to achieve continuous improvement and success. He states that the education sector operates in a complex and rapidly changing environment today. For this reason, institutions need to adopt a quality-oriented approach in order to maintain their competitive advantage and to offer the best education to their students. At this point, the concept of Total Quality Management (TQM) comes into play. This research highlights the importance of a strategic approach to how TQM can be applied in education. TQM is a management philosophy that encourages the participation of the entire organization and continuous improvement. The article focuses on leadership, customer orientation, continuous improvement, participation and collaboration, data and information management, which are the five basic principles of TQM. The article also presents strategic steps on how TQM can be applied in educational institutions. These include determining the corporate vision, measuring student satisfaction, analyzing and improving processes, ensuring employee participation, and establishing data and information management processes. In conclusion, the article emphasizes the importance of Total Quality Management in education and reveals the necessity of a strategic approach for continuous improvement and success. Educational institutions should adopt the principles of TQM, create a quality-oriented culture and focus on constantly improving themselves. In this way, it will be possible for students to achieve success by offering the best education. Keywords: Total quality management( TQM), strategic approach, education sector

IMPLEMENTATION OF THE TQM SYSTEM IN UKRAINIAN ENTERPRISES

This article substantiates the feasibility of using an innovative system of total quality management (TQM) based on theoretical and methodological research. This system has proven its effectiveness in the global economic space. It helps to solve problems associated with increasing the production of high-quality products, the interest and motivation of employees, and also makes production management more effective. The experience of introducing this system by individual countries, in particular, Japan and the USA, is also considered. A comparison of the indicators of Japanese companies before and after the implementation of the TQM model is given. It was concluded that today the majority of domestic enterprises manage product quality in accordance with the principles of the ISO 9000 series. ISO standards are based on technical systems and procedures, but employee involvement and continuous improvement are optional. Unlike ISO, the TQM system involves prioritizing philosophy, concepts, tools and methodology, as well as involvement of all employees and a continuous improvement of quality. The possibility of adapting the TQM system to the practice of Ukrainian enterprises was investigated. Given the available resource potential, this is possible, but first of all, for this, it would be necessary to completely rethink the approach to the management of the organization and conduct trainings on familiarizing employees with the TQM system. Based on the analysis of the main technical and economic indicators of the « Agricultural company 2004» PE, it is proposed to apply the key principles of TQM, which were developed by the famous scientist E. Deming, to increase the efficiency of its activities.