Total Quality Management Factors Research Articles

Success Factors of Total Quality Management (TQM) Practices: A Case Study of University of Technology and Applied Sciences (UTAS) in the Sultanate of Oman

The aim of this study is to examine the Total Quality Management (TQM) procedures at the University of Technology and Applied Science (UTAS). This involves assessing variables such as top management commitment, continuous improvement, employee development and empowerment, and strategic management. Subsequently, the study seeks to determine the essential success factors for implementing the TQM system at UTAS. A questionnaire was created involving TQM at a higher education institution in Oman, specifically focusing at UTAS. It consists of demographic information, top management commitments, continuous improvements, employee development and empowerment, and strategic management. As part of the study's convenient sampling technique, 300 fully completed questionnaires from seven Colleges of Technology functioning within UTAS were gathered. The TQM procedures were evaluated in conjunction with factor analysis which was conducted using the t-test. The survey reveals that there is a significant relationship between TQM practices and top management commitment, continuous improvement, employee development and empowerment, and strategic planning. The study highlights quality as the most crucial method in higher education, sheds light on the essential success factors for implementing TQM at UTAS and provides future improvements in various areas of operations for UTAS.

Identifying critical success factors of total quality management via comprehensive assessment of soft and hard factors

PurposeEffective total quality management (TQM) practices rely on the accurate classification of critical success factors (CSFs). The impact matrix cross-reference multiplication technique for classification (MICMAC) or/and fuzzy MICMAC (FMICMAC) can be used to identify key factors in the complex set. However, TQM includes both “hard” and “soft” factors, limiting application of the traditional MICMAC/FMICMAC method.Design/methodology/approachPrevious literature on TQM was reviewed, CSFs were identified, and factors were sorted into soft and hard categories. The combined fuzzy integration and dual-aspect MICMAC (fuzzy dual-aspect MICMAC approach) was then applied to identify, cluster and prioritize the CSFs of TQM.FindingsA total of 20 factors (10 soft and 10 hard) were identified and isolated to assess the manufacturing- and service-related TQM practices of the Pearl River Delta Region of China. Seven driver factors and one linkage factor emerged as the key CSFs that managers should prioritize.Research limitations/implicationsA major limitation of this study is the dependency of the results on the definitions of linguistic labels. If the linguistic definitions of TQM CSFs do not closely correspond to the expert opinion data, then the analysis results may be inaccurate. Additionally, although expert opinions are utilized in the proposed method for comprehensive assessments, these opinions may influence the final results due to their inherent subjectivity.Originality/valueA novel fuzzy dual-aspect MICMAC approach was developed to identify and classify CSFs for optimal TQM practices. This approach allows clustering of CSFs so that decision-makers can prioritize factors according to their dependence and driving powers. Practitioners should concentrate on the CSFs with higher driving powers for successful TQM.

The Correlation Between Total Quality Management Practices and Employees' Job Performance: Basis for Proposed Sustainable TQM Strategies

The main purpose of this research is to investigate the relationship between Total Quality Management (TQM) success factors implementation and the employees’ job performance of an oil company located in the province of Batangas, Philippines in order to propose TQM strategies that could further sustain the implementation of the practices. The 100 employees selected through purposive sampling are the participants of the study. The validated questionnaire was administered through electronic data surveying. Data were statistically treated with the techniques used such as measure of central tendency to determine the participants’ demographic profile, assessment of the TQM success factors and the effect of TQM to the employees’ job performance, and Pearson correlation coefficient to determine the relationship between the implementation of TQM success factors and employee job performance. The results indicated that employees strongly agree that all the eight success factors of TQM are visibly implemented in the company. Among the eight success factors, it is training and development, quality culture and customer focus which garnered the highest ratings. For the effect of TQM in the job performance, it was revealed that the employees consider the TQM implementation with respect to doing their excellent performance in their jobs. Lastly, there is a significant relationship between the implementation of TQM success factors and employee job performance. This findings give an implication that oil companies may consider the full implementation and decide on proper application of the success factors to their organization as these are significantly affecting the job performance of the employees. Thus, the proposed TQM strategies can be of help in the sustaining the implementation of TQM practices.
 Keywords: TQM practices, job performance, oil company

Key Success factors of TQM (Total Quality Management) in Self Financing Technical Educational Institutions in India

Key Success factors of TQM (Total Quality Management) in Self Financing Technical Educational Institutions in India

Providing a Framework for Performance Evaluation of Organizations in Successfully Implementing TQM, Based on Knowledge Management Approach and Organizational Agility

Nowadays, any organization, in order to be aware of the desirability and quality of its activities, especially in dynamic environments, urgently needs an evaluation system to assess its system’s performance and efficiency. In this study, the performance of production and service organizations has been evaluated according to the effect of knowledge management success factors and organizational agility on the success factors of total quality management (TQM (total quality management)). Considering that the two areas of knowledge management and organizational agility are among those influential on TQM and each has been examined separately in the previous studies in relation to it, none of the previous studies has focused on all these three areas together. Therefore, in the present study, in addition to evaluating the performance of organizations based on the success factors of TQM, we seek to identify the influential factors and success factors of each of the three areas of knowledge management, organizational agility, and TQM; then, the impact of knowledge management and organizational agility on the success factors of TQM is evaluated. To express the above-given relationship, group interpretive structural modelling (ISM (interpretive structural modelling)) techniques have been used to rank the components of each domain; also, fuzzy quality function deployment (FQFD (fuzzy quality function deployment)) technique has been applied to find the weight and relationship of the three mentioned domains by examining the independent and interface variables of the previous step. The weights resulting from two-stage house of quality have been used as the weights for the design of the two-stage data envelope analysis (DEA) model by the weight control method. Finally, the above-given factors in knowledge-based companies located in Khorramabad Science and Technology Park have been studied and the results have been expressed.

Key factors for implementation of total quality management in construction Sector: A system dynamics approach

Maintaining quality in construction projects is paramount to project success, achieved through techniques such as Total Quality Management (TQM). However, the key factors of TQM implementation in the construction industry of developing countries are not well explored. Accordingly, this paper evaluated the causative relationship and intricacies of TQM implementation in the construction sector of developing countries. A total of 28 key factors of TQM were captured through a literature review. Thereafter, 12 significant key factors were shortlisted. Lack of top management commitment, poor customer/client satisfaction, inadequate quality of education regarding TQM, and ineffective organizational quality culture emerged as impediments to implementing TQM in the construction sector. A Causal Loop Diagram (CLD) was developed to represent interrelations between the 12 shortlisted factors. In addition, a system dynamics model (SDM) was developed. The simulation results of the developed SDM indicated an increase in TQM implementation over the period under the defined system.

Exploring the Impact of Total Quality Management (TQM) on Employee Satisfaction and Performance in Manufacturing Industries

This conceptual paper explores the impact of Total Quality Management (TQM) on employee satisfaction and performance in manufacturing industries in China. TQM is a comprehensive management philosophy that emphasizes continuous improvement, customer satisfaction, and employee involvement. Through an examination of various TQM factors, this paper delves into their influence on employee satisfaction and performance. The discussion highlights key insights regarding the relationship between TQM and employee outcomes. Factors such as employee involvement, training and development, effective communication, supportive leadership, teamwork, and additional elements like empowerment, recognition and rewards, continuous improvement, work-life balance, and employee feedback and participation are identified as crucial contributors to employee satisfaction and performance. By implementing TQM practices that align with these factors, manufacturing industries in China can create a positive work environment that fosters employee satisfaction and enables enhanced performance outcomes. This, in turn, can lead to sustainable competitive advantage and continuous improvement. The findings of this paper offer valuable implications for organizations seeking to enhance employee satisfaction and performance through TQM implementation. They highlight the importance of tailoring TQM practices to the specific needs and context of the workforce, while also recognizing the significance of employee involvement, supportive leadership, effective communication, and teamwork. This conceptual paper provides a foundation for further research on TQM implementation and its impact on employee outcomes in Chinese manufacturing industries. By continuing to explore the relationship between TQM and employee satisfaction and performance, organizations can strive for continuous improvement and achieve optimal results.

The mediation effect of total quality management on the relationship between master production schedul-ing and blood transfusion sustainability in Uganda

This paper seeks to examine the relationship between determinants of blood transfusion sustainability (BTS) that is master production scheduling (MPS) and total quality management (TQM) of Uganda. The study was founded on four objectives. The study looked at the direct relationship between MPS and the BTS, direct relationship between MPS and TQM, direct relationship between TQM and BTS. It also assessed how TQM mediated the direct relationship between MPS and BTS. The study used a quantitative method. A survey questionnaire was administered to collect data from 367 staff of regional blood banks and government university teaching hospital blood banks; and 213 were found to be usable. The main analysis was done using structural equation modeling. The study found that MPS had a positive and significant relationship with the BTS. The study found that the relationship between MPS and TQM was positive and significant. The study also found that the relationship between TQM and BTS was positive and significant. The study concluded that the effect of MPS on BTS was not mediated by TQM. It was recommended that blood banks seeking to achieve transfusion sustainability must invest in understanding the sector in which they operate. This includes understanding the blood demand requirement, customer focus, people involvement and timely delivery. The various stakeholders in the blood supply chain i.e. blood banks, hospital blood banks, funding agents, ministry of health, must also integrate to enhance the transfusion sustainability. Blood banks performance measures essentially timely delivery was very critical for saving lives of patients in need of blood. The study has provided a new conceptual framework that investigates the TQM mediating effect on the relationship of MPS and BTS, and thus can serve as an incentive for more research to be conducted in this regard in blood banks of different developing countries. The authors also proposed identifying the effect of other TQM factors such as process management, system management, supplier relationship and top management on BTS.

Human Side of Total Quality Management: A Critical Review

Total quality management (TQM) becomes a famous approach since it has new methods to assure the successful for organizations in business environment. The spotlight on quality management in business environment urged the researchers to focus seriously on the improvement of quality management methods, which enhance the organization activities via the successful of total quality management implementation. Recently, many attempts have been made to identify the critical successful factors of total quality management from one side, and to discover the importance of these factors to the implementation of the TQM from the other side. On the other hand, some studies were interested in dividing the quality management practices. They divided the critical factors of quality management into two groups: either hard and soft factors or technical and human factors, respectively. This paper attempts to explore the human factors of TQM from one side, and their importance to total quality management implementation from the other side via deep concentration on literature of TQM.

Not just numbers! Improving TTO performance by balancing the soft sides of the TQM

PurposeThis study investigates the role of “soft” factors of total quality management – in terms of empowerment and engagement of employees – in facilitating or hindering organizational performance of the university technology transfer offices.Design/methodology/approachThe authors developed an Ordinary Least Squares (OLS), multiple regression model to test if empowerment and engagement affect organizational performance of the university technology transfer offices.FindingsThe authors found that “soft” factors of total quality management – in terms of empowerment and engagement – facilitate the improvement of organizational performance in university technology transfer offices.Practical implicationsThe authors’ analysis shows that soft total quality management practices create the conditions for improving organizational performance. This study provides practical implications by showing that, in the evaluation of the technology transfer office, not only the “hard” variables (e.g. number of employees and employee experience) but also the “soft” one (e.g. empowerment and engagement) matter. Therefore, university technology transfer managers or university technology transfer delegates should take actions to promote not only empowering employees but also create a climate conducive to employees' engagement in the university technology transfer offices.Originality/valueWith regards to the differences in organizational performances of university technology transfer offices, several studies have focused their attention on technology transfer professionals in technology transfer offices, but only a few of them have examined the “soft side” of total quality management. Thus, this study examines the organizational goals of technology transfer offices through “soft” factors of total quality management in terms of empowerment and engagement employees.

Exploring the impact of total quality management initiatives on construction industry projects in Pakistan.

The impact of total quality management on organizational performance has been studied extensively, however, the impact of total quality management initiatives on project performance is an area of ongoing research. The key objective of this research is to explore the impact of total quality management initiatives on project performance in the construction industry of Pakistan. Data was collected from 326 personnel working at different management levels across some of the leading construction firms operating in Pakistan. Analysis revealed that operational focus, management commitment, and employee involvement were deemed as dominant total quality management factors affecting project performance in the construction industry. Mediation analysis revealed a significant relationship between employee involvement and project performance mediated by management commitment. Research limitations and directions for future research have also been identified.

Impact of Total Quality Management (TQM) on the Competitive Priorities of Lebanese Industries

Total Quality Management (TQM) techniques significantly impact the competitive priority in terms of cost, quality, time, and innovation of Lebanese businesses. Changing an organization's operational strategy is highly dependent on top management commitment as changing employees' behavior is challenging without the cooperation of the business's senior management. Both descriptive and cause-and-effect methods were used in this research, and data was gathered from Lebanon's businesses in May 2022 via a questionnaire. The survey was sent to more than 200 managers and supervisors, but only 184 answered. First, a correlation between variables was established and then a hypothesis was evaluated using multiple regressions to determine the tool's validity and reliability. According to the findings, Lebanese enterprises strongly apply TQM and competitive priority factors, and these variables have significant correlations. The competitive goals of Lebanese enterprises are also influenced by top management commitment, employee training, engagement, and continuous improvement.

The Application of TQM in Kerala's Public and Private Manufacturing Organizations that Hold ISO 9000 Certification

It is beyond dispute that manufacturing organizations, both governmental and commercial, are economically significant in emerging countries. Regardless of their size and annual revenue, many manufacturing companies in Kerala, both in the public and private sectors, hold ISO 9000 certification. In this study, the use of Total Quality Management (TQM) in Kerala's public and commercial manufacturing organizations that have earned the ISO 9000 certification is examined. The quantity of ISO 9000 certified public and private manufacturing organizations in Kerala that practice quality circles is specified. The study makes an effort to assess any variations in TQM practice across Kerala's private and public sector ISO 9000 certified manufacturing organizations. An extensive literature review and expert interaction resulted in the identification of a conceptual framework for the TQM factors in Keralan industrial organizations. A valid and trustworthy survey was created to evaluate the level of TQM implementation in Kerala's public and private manufacturing organizations that hold ISO 9000 certifications. Thirty manufacturing organizations in Kerala's public and private sectors, each with 63 managers, were surveyed to acquire the primary data. SPSS was used for data analysis. The study validates the claim that Total Quality Management (TQM) is practiced in Kerala's private sector and private ISO 9000 certified manufacturing organizations indistinguishably from one another. The formulation of suggestions to enhance the application of Total Quality Management (TQM) in Kerala manufacturing organizations with ISO 9000 certification

Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management: combining traditional and new views

PurposeThis study investigates the effect of total quality management (TQM) on customer satisfaction, personnel satisfaction and company reputation.Design/methodology/approachThe study results rely on a structured survey conducted among an extensive sample of Finnish SMEs. In addition to the examination of the relationship between TQM and company performance in terms of customer satisfaction, personnel satisfaction and company reputation, the study takes a view on the possible effects of the industry, the company size and the certified quality system.FindingsThe results reveal that two TQM dimensions, namely Customer Focus and Product Management, were related to companies' customer satisfaction, whereas four TQM dimensions, namely Management/leadership, Customer Focus, Personnel Management and Risk Management, were related to personnel satisfaction. None of the TQM dimensions were related to company reputation. The control variables – the industry, the company size and the certified quality system – were not found to affect customer satisfaction, personnel satisfaction or company reputation.Originality/valueMost previous studies have been based on traditional TQM classification and have not shown the effects of the latest TQM-related dimensions. Compared to previous studies, this work integrates risk management, digitization, system deployment efficiency and stakeholder management into TQM, which has not been implemented in any previous study. The roles of hard and soft TQM factors have been carefully considered in this study; thus, the study does not place too much emphasis on either direction but provides a balanced picture of the performance of the management systems studied. Although there are studies on the effects of TQM on personnel satisfaction, customer satisfaction and reputation, they are based on a much narrower definition of TQM than that in this study. The business environment is constantly changing, but only a few studies have been conducted to extend the TQM approach. This has led to duplication of studies, and the effects of performance-relevant procedures have not been extensively studied in the past as part of TQM. Therefore, the concept of this study brings significant added value to TQM research and returns the TQM concept to the overall level while considering the requirements of the ISO 9001: 2015 and EFQM 2019 quality standards. The study also considers the effects of ISO 9001 certification and EFQM requirements.

Modelling Total Quality Management in the Malaysian Composite Manufacturing Industry

This paper investigates the enabler factors of total quality management (TQM) practices for a composite manufacturing company in Melaka, Malaysia. Leadership (L), training and education (TE), supplier management (SM), customer focus (CF), benchmarking (B), continuous improvement (CI), employee relations (ER), and strategic planning (SP) were considered in this paper. They are the critical TQM elements that influence TQM processes (Y). A questionnaire was used to collect data from 27 employees of a composite manufacturing company in Melaka, Malaysia and analyzed using multiple regression analysis. Five out of the eight hypotheses positively fit with the conceptual model and show a positive effect of TQM practices. The research findings indicate that enabler factors, namely leadership (L), continuous improvement (CI), supplier management (SM), benchmarking (B) and strategic planning (SP), have positive and significant effects on successful TQM practices. This study would benefit managers significantly to increase strategic planning, supply chain management, and benchmarking through TQM practices.

Prioritising critical success factors of total quality management in autonomous driving business models: A comparison between Germany and China

Prioritising critical success factors of total quality management in autonomous driving business models: A comparison between Germany and China

Total quality management practices and its impact on Indian construction projects

Abstract Introduction The current competitiveness in the business arena of the construction industry has forced players to improve and optimise, forcing them to adopt the iterating process of continuous improvement that ensures the adequate quality of projects, in addition to moderating the cost and time involved in their implementation, the three of which have collectively been recognised as the primary factors causing the client's approval or disfavour in relation to a project. Purpose The primary intention of the current study is to analyse the effects of total quality management (TQM) practices for construction projects and their impact on productivity, cost reduction, quality of service, customer satisfaction and Timeliness of Service by conceptualising a model using second-generation partial least squares (PLS) structural equation model (SEM) approach in Tamil Nadu. Design/Methodology The primary data have been gathered through a sample survey collected from 94 respondents from Chennai, Kanchipuram, Coimbatore, Trichy, Karur and Tirunelveli districts of Tamil Nadu through the questionnaire. The responses were collected from various professionals in the field, such as project managers, contractors, engineers, consultants and supervisors. Findings This study also confirmed a significant and positive relationship between TQM practices and the performance of construction projects. TQM factors such as Benchmarking (BM), Employee Involvement and Empowerment (EMPINV), Innovation (INNOV), Supplier Quality Management (SPQM) and Technical (TECHN) are significant in determining the project's outcome by 79.5%. Practical implications The study's finding is of utmost importance because it helps build strategies and policies for the construction industry in the global competitive scenario, in promoting credibility and in increasing customer satisfaction.

The Key Success Factors of Total Quality Management Implementation in State-Owned Enterprise

ABSTRACT The purpose of this paper is to analyse the key success factors of total quality management (TQM) in state-owned enterprises (SOEs). To achieve the target of this research, the methodology is based on an explanatory study through an interview guide to generate specific items; and a quantitative approach using a self-administrated questionnaire. Using multiple linear regression, the results confirm that the successful TQM implementation requires a culture of trust, loyalty, good communication, and social cohesion. The findings confirm that leaders who involve employees in a TQM system succeed its implementing and fulfilling its objectives. However, the lack of knowledge of TQM tools and practices in SOEs makes the public service’s quality just an ephemeral management trend reserved only for private firms.

The Effect of TQM on the Performance of the Housing Bank for Trade and Finance Jordan (HBTF): Structural Equation Modelling Approach

Purpose: The success of organizations depends largely on the effectiveness and efficiency of the services they can deliver, which can create superior value for customers and ensure the realization of greater organizational performance. Failure to meet up with the market demands could affect Housing Bank for Trade and Finance’s (HBTF) aspirations of maintaining its leading competitive position in the Jordanian banking industry. It is against this backdrop that this paper is aimed at determining the effect of Total Quality Management (TQM) on the competitive advantage and Performance of HBTF in Jordan.Methods: A quantitive survey research approach was employed, about 500 samples were chosen randomly and data were collected via a closed-ended questionnaire. Structural Equation Modeling (SEM-PLS) was used for data analysis.Findings: The results indicates customers satisfaction, organizational culture and leadership commitment as factors of TQM are having positive effects on the performance HBTF. The analysis also confirmed that competitive advantage is a partial mediator of the relationship between TQM and performance. Implications: It is important to note that apart from the important contribution that this study makes to the academic field due to the inadequate research studies on the HBTF in Jordan especially with regards to issues related to TQM and its impact on competitive advantage and performance Limitations:The study limitations are in the area of sample choice and variable combination. It thus recommended that managers could be chosen as respondence in future studies and other factors of TQM could be exploited as well.Orignality value: This research is an addition to the current literature and the first attempt in this area to the best of authors’ knowledge. This research addresses adds knowledge by employing a second-generation multivariate data analysis technique (SEM-PLS). The study also expands the opportunity horizon of the HBTF by discovering a new managerial framework for TQM for greater performance.

Effect of total quality management practices on nonfinancial performance: an empirical analysis of automotive engineering industry in Ethiopia

PurposeThe purpose of this study is to explore the total quality management (TQM) practices and identify their effect on the nonfinancial performance (NFP) in the automotive engineering industry in Ethiopia. Despite many studies investigating the relationship between TQM practices and NFP, rare research has been conducted on TQM in automotive industries, making this a hugely unexplored field.Design/methodology/approachThe data underlying this study was collected using more than 500 self-administered questionnaire survey, distributed to the employees working under different departments and factories under one automotive engineering industry. Extensive data screening and refinement processes for discarding irrelevant items for the questionnaire (Likert five-point scale) were carried out. The data was employed to test the proposed theoretical model, established with the objective of assessing the effect of TQM practices on the NFP in the case industry. Empirical validated relations have been proofed for previously done researches that there were positive relations between the TQM practices and NFP. Different statistical tools applied include descriptive data analysis, correlation analysis, mean scale test, reliability analysis and factor analysis, and finally, two models were developed based on structural equation modeling by using SPSS and AMOS-26 software.FindingsResults found in this study were quite surprising. Initially, there was a total of ten TQM factors. The six independent factors survived from factor analysis only two factors (employee involvement and innovation) were contributing to the NFP. The study was acted as a performance evaluation system to track the industry NFP. Although the study focused on the effect of TQM practices, for more results it is recommended to conduct a 360-degree further research study to reveal the weaknesses, strengths, opportunities and challenges of the case industry performance.Research limitations/implicationsEvery research has its own limitations. The way the analysis is conducted in this study ensures that the limitations do not compromise the validity of the results obtained. Control variables (industry type, size, age, process type and technology used) are not considered in the research which may affect the results obtained. The study included the automobile industry alone, so the obtained results cannot be generalized to other industries.Practical implicationsThe positive relationship between the TQM practices and NFP measures indicates the importance of each of these practices in improving the industry. Researchers/managers/practitioners can use this developed model periodically to understand where the industry stands in the quality management journey. They can also analyze the effect of TQM practices on financial as well as operational performance measures. The research findings can also motivate the top management of the industry for better planning of goals, to arrange resources in time, in pursuit of improving quality, employee and industry performance.Originality/valueThe Ethiopian manufacturing industry is required to improve their manufacturing and service quality, in order to enhance their productivity and boost their competitiveness in an international market, which is the basis of this study. This study signifies one of the first attempts to empirically explore this linkage between TQM and performance in the Ethiopian automotive industry context.