Total Business Research Articles

Studi Relationship Marketing Dalam Mempengaruhi Kualitas Kinerja PLUT-KUMKM Sebagai Pelayan Publik

Micro, Small and Medium Enterprises (MSMEs) are the largest majority of the total business population in Indonesia, which unfortunately are still experiencing various chronic problems that make MSMEs to develop and advance to class. To assist MSMEs in developing their businesses, the Ministry of Cooperatives and SMEs since 2013 has built the KUMKM Integrated Business Service Center which until 2020 has been in 71 regions throughout Indonesia. As a public servant, especially MSMEs, PLUT-KUMKM has experienced a decline in the participation of MSME assistance until 2020. The performance of PLUT-KUMKM as a public servant cannot be separated from how to maintain relationships with stakeholders in the marketing environment. This study aims to find out how PLUT-KUMKM maintains relationships with its stakeholders, how PLUT-KUMKM meets the expectations of stakeholders and how this affects the performance of public services carried out by PLUT-KUMKM. This research is a descriptive research with qualitative methods. The data was collected by interview and secondary data with the respondents being the 4 stakeholders PLUT-KUMKMThe results of this study are that there are differences in the fulfillment of expectations in maintaining the relationship between PLUT-KUMKM and stakeholderswhich results in differences in the achievement of targets and targets from one PLUT-KUMKM with other PLUT-KUMKM. The responses from each stakeholder can be used as input for efforts to improve the Management of PLUT-KUMKM from the Central and Regional levels for better distribution of Public Service Performance of PLUT-KUMKM.

Intangible ICT and Their Importance within Global Value Chains: An Empirical Analysis Based on Longitudinal Data Regression

The rising global importance of global value chains was enabled by developing information and communication technologies, ICT. A correct understanding of ICT roles determines a country’s global competitiveness. The study aims to examine the role of intangible ICT assets in creating domestic and foreign value added in export. Based on a sample of available longitudinal data from the EU-KLEMS database, for the period 2000–2015, 10 EU countries have been selected and analysed. We applied several panel regression models to confirm the important role of ICT capital, specific to intangible ICT, in creating domestic added value in exports and participation in the global value chains. Our results show that intangible ICT assets have a higher impact on the global value chain participation than tangible ICT assets. Moreover, the analysis at the sectoral level reveals a stronger effect of total ICT assets in the case of total business sectors.

Economic Value and Contribution of Non-Timber Forest Products to the Income of the Bakubakulu Village Community, Palolo District, Sigi Regency

This research aims: to determine the economic value and contribution of NTFPs to community income and the level of sustainability of NTFPs. NTFP Management in Bakubakulu Village. The type of research is quantitative descriptive, with a total of 40 families as informants. The research results show that NTFPs have high economic value. The highest economic value is owned by the candlenut type, amounting to Rp. 14,688,000/year, palm sugar Rp. 10,080,000/year and palm sap Rp. 10,392,000/year. The business feasibility of candlenut, palm sugar and sap products in Bakubakulu Village has an R/C value of more than 1, meaning that the total income is still greater than the total production costs and business activities for utilizing NTFP products. still feel the benefits. The contribution of HHBK utilization to the income of the Bakubakulu Village community is 44.61% or around Rp. 35,160,000/year. In order for the community to obtain the maximum economic benefits while providing environmental services, it is necessary to increase technical, institutional and educational capacity in managing NTFPs.

Factors associated with food safety compliance among street food vendors in Can Tho city, Vietnam: implications for intervention activity design and implementation

BackgroundStreet food plays a valuable role in several Asian countries including Vietnam. Improving the safety of street food is an important responsibility for many local food authorities. This study aims to characterize the business profile of fixed and mobile street food vendors, and to compare their compliance with the food safety criteria.MethodsA cross-sectional study was conducted using a questionnaire and observational checklist to assess the ten Vietnamese food safety criteria prescribed under Decision No. 3199/2000/QD-BYT for street food vendors in Can Tho city. A total of 400 street food vendors, composed of fixed and mobile vendors, in urban areas of the city were randomly selected for the survey.ResultsThe study showed significant differences between the two types of street food vendors in educational level (p = 0.017); business profile, including types of foods vended, area in use, number of employees, training in food safety, and business registration paperwork; and the status of compliance with the ten-food hygiene and safety criteria (p < 0.01). Poisson regression analysis found that education attainment (IRR = 1.228, p = 0.015), food safety training (IRR = 4.855, p < 0.01), total business capital (IRR = 1.004, p = 0.031) and total area in use (IRR = 1.007, p = 0.001) appeared to be significantly positively associated with food safety and hygiene compliance. In contrast, mobile vending type was negatively associated with the likelihood of adhering to the ten criteria (IRR = 0.547, p = 0.005).ConclusionsThese findings emphasize the need for training and education programs to improve food safety knowledge and practice among street food vendors. Basic infrastructure and services, especially clean water, proper sanitation, and waste disposal facilities, should be provided to help street food vendors better practice food safety and hygiene regulations.

The leader multipurpose shopping location problem

This paper extends the follower's retail store location problem of Marianov et al. (2018) to include the leader's decisions. The leader locates its stores knowing that a follower will enter the market later offering a different product. Both maximize their markets given that customers can purchase none, one or two non-essential products on the same trip. The paper determines the best locations for a first and a second entrants through exact and approximated procedures. It turns out that, by locating with foresight, a first entrant can increase the total business in an area for himself and subsequent entrants. We solve the binary programming bi-level resulting problem for small instances by adapting an ad-hoc procedure. Furthermore, a new bi-level reactive GRASP procedure finds solutions for instances of up to 100 nodes in under 3,600 s of CPU time.

Impact of Insurance Companies Investment on Bank Liquidity and Economic Growth of Nigeria

The study examined the impact of insurance companies’ investment on bank liquidity and economic growth of Nigeria. This is basically to determine the extent of insurance companies contribution to liquidity formation in the banking sector which has being the major cause of bank failures as a financial intermediary and a dealer in short-term securities thereby mobilizing resources for real economic sector. The population of the study is made up of the fifty-nine Nigeria (59) insurance companies in Nigeria. Time series data from the central bank statistical bulletin on total insurance business investment was the source for secondary data. The study employed both inferential and Descriptive Statistics. The E-view statistical package was used for data analysis and test for three (3) hypotheses. The study reveals that there is no significant relationship between short-term investments of insurance companies and banks liquidity, that there exist no significant relationship between short term investment of insurance companies and liquidity formation of the Nigerian money market. The study also reveals that there exist a positive but not significant relation between insurance premium and Gross Domestic product in Nigeria. The study concludes that insurance companies in Nigeria do not impact significantly on the liquidity of banks, money market and economic growth in Nigeria. The study recommends that insurance companies be recapitalized to afford them more resources to expand their investment portfolios to stimulate liquidity formation. That the insurance companies should be more innovative and provide more services to courte public attention and participation to close the insurance gap. The National Insurance Commission (NAICOM) should also ensure compliance and adherence to regulations in the industry.

Financial Performance Of Lump Auction (Case Study Of Kud Berkat In Muaraenim Regency, South Sumatra Province)

This study aims to analyze financial performance of at KUD Berkat in 2011 to 2016 and to analyze the contribution of profit share auction business unit to total profit share KUD Berkat. The study was conducted from April to May 2017. The respondents were 15 KUD officials. The financial performance KUD Berkat was analyzed with time series datMica for the 6 last years with liquidity, solvability, activity, and profitability ratios based on Regulation of State Minister of Cooperative and Small-Micro Business Republic of Indonesia Number.06/Per/M.KUKM/V/2006. The conclusion of this research is that financial analysis based on liquidity, solvability, and profitability ratios at KUD Berkat during 6 last years in healthy condition. While the activity ratio is very unhealthy. It means the turnover of receivables into cash is slow. The contribution of Auction and marketing of lump rubber to total business profit KUD Berkat at the last six years constant..

From quality control to TQM, service quality and service sciences: a 30-year review of TQM literature

PurposeThis paper aims to review total quality management (TQM) literature in the past three decades to identify the quality related key terms, to analyse their linkage among the identified key terms and their developmental trends.Design/methodology/approachBibliometric and statistical methods are used to analyse article titles published in the Total Quality Management and Business Excellence journal during 1990–2019. The current research is based on a search from the ProQuest academic database and the journal’s website, resulting in 2,452 articles collected. The VOSviewer and Microsoft Excel were then used for the analyses.FindingsA total of 52 key terms were extracted from the journal’s 2,452 article titles, the top three key terms in terms of occurrences were “quality,” “total quality management” and “service quality.” Five themes were then proposed from clustering the 52 key terms: “frameworks/models,” “essentials/enablers,” “methods/techniques,” “culture/characteristics” and “effects/results.” Trend analyses were also conducted regarding the five themes in an attempt to highlight the patterns of research publications from 1990 to 2019. It is found that the research publications for “essentials/enablers,” “methods and techniques” and “effects/results” have steadily increased during the analysis period, while “frameworks/models” and “culture/characteristic” have slightly decreased. These insights provide implication for the historical evolution of quality from “quality control,” “total quality management” and “service quality,” combining with the development of “service sciences.”Originality/valueThis paper highlights the concept of quality since its meaning has changed and evolved over time from quality control, TQM to service quality. And it is emerging in the present and future development of service sciences because of both of TQM and service sciences having the same nature of multidisciplinary background and characteristics. Also the authors can conclude that quality and service sciences are in fact two sides of the same coin because both of them having the same duality of “tangible-intangible” and “physical-virtual” faces which are the important topics that TQM should focus on.

Inequalities in External-Cause Mortality in 2018 across Industries in Republic of Korea

BackgroundExternal-cause mortality is an important public health issue worldwide. Considering its significance to workers’ health and inequalities across industries, we aimed to describe the state of external-cause mortality and investigate its difference by industry in Republic of Korea based on data for 2018. MethodsData obtained from the Statistics Korea and Korean Employment Information System were used. External causes of death were divided into three categories (suicide, transport accident, and others), and death occurred during employment period or within 90 days after unemployment was regarded as workers’ death. We calculated age- and sex-standardized mortalities per 100,000, standardized mortality ratios (SMRs) compared to the general population and total workers, and mortality rate ratios (RRs) across industries using information and communication as a reference. Correlation analyses between income, education, and mortality were conducted. ResultsAge- and sex-standardized external-cause mortality per 100,000 in all workers was 29.4 (suicide: 16.2, transport accident: 6.6, others: 6.6). Compared to the general population, all external-cause and suicide SMRs were significantly lower; however, there was no significant difference in transport accidents. When compared to total workers, wholesale, transportation, and business facilities management showed higher SMR for suicide, and agriculture, forestry, and fishing, mining and quarrying, construction, transportation and storage, and public administration and defense showed higher SMR for transport accidents. A moderate to strong negative correlation was observed between education level and mortality (both age- and sex-standardized mortality rates and SMR compared to the general population). ConclusionInequalities in external-cause mortalities from suicide, transport accidents, and other causes were found. For reducing the differences, improved policies are needed for industries with higher mortalities.

Effect of total quality management on business sustainability: the mediating role of green supply chain management practices

The practices of manufacturing organizations contribute massively to the increasing deterioration of the environment in developing countries. However, there is data paucity and limited studies on how manufacturing organizations could tackle this problem. This study aimed to examine the explanatory link of green supply chain management practices (GSCMPs) between total quality management (TQM) and business sustainability (BS) in Palestinian small- and medium-sized enterprises (SMEs). A total of 287 manufacturing SME’s owners, top managers and legal representatives participated in the study, and the survey instrument was analyzed using the partial least square structural equation modeling (PLS-SEM). Results revealed that TQM had a positive influence on GSCMPs and BS. Furthermore, GSCMPs plays a mediating role between TQM and BS. Based on these findings and from the perspective of a developing country, a research model involving the assessment of both individual and combined influence of TQM and GSCMPs on BS was proposed. In this study, TQM was modeled as an antecedent of GSCMPs, which has rarely been investigated in the developing country context. Hence, adding to the body of knowledge and advocation to tackle environmental challenges in developing countries.

A Comprehensive Review of International Research on Market Orientation and Providing an Applied Model

the aim of the present study was to conduct a comprehensive review of the literature on market orientation and to provide an applied model. Thus, a mixed research method that involved quantitative and qualitative measures was adopted. To this end, a systematic review was carried out on the international articles about market orientation and performance indexed in the Web of Science (WoS)database during 1900-2020. The quality of the articles was assessed by the CASP checklist. Then, to analyze and map the scientific literature in the field of market orientation, theVOSviewer software was used. In the second stage, through the content analysis with the NVIVOsoftware, the key variables and criteria related to market orientation were extracted from the research articles in the field. Accordingly, a model was developed based on the grounded theory approach. Interpretive structural modeling (ISM) was carried out using the MICMAC software to assess the constitutive variables of the model and identify the interrelationship of the variables. Theresults showed that market orientation may be improved in conjunction with learning orientation, entrepreneurship orientation, strategic human resource management, innovation capability, marketing capability, information and communication capability, organizational structure, dynamism of organizational units, total quality management, competitive structure, and business strategy

Conceptualizing international positioning strategies for Indian higher education institutions

PurposeThe manuscript reflects on the future of higher education from an emerging country perspective. The authors specifically answer how new education policies, ranking and accreditation are impacting the current state of Indian higher education institutions (IHEIs) and how IHEIs can cultivate their path towards positioning themselves internationally. This study aims to bring together existing scenarios and to serve as a springboard for future research and applications.Design/methodology/approachThe manuscript is designed and executed as a conceptual study exploring the current state and prospects for IHEIs. The study synthesizes the concepts of positioning strategies in context to IHEIs. A conceptual diagram integrating existing concepts from marketing, total quality management and business education is created to understand the phenomenon among the IHEIs stakeholders.FindingsThe authors found that IHEIs started showing their international presence yet they are facing various challenges (government bureaucracy; international salary standards; global student population; and cultural sensitivity). The authors also found that the positioning problem is not a one-time attempt; the complexity of higher education is a “wicked problem” and, hence needs to be evaluated, changed and executed continuously. The manuscript offers relevant information to IHEIs leaders and stakeholders to improve on their international positioning strategies and proposes avenues for future research.Originality/valueThe study outlines future development and positioning strategic plans that IHEIs may consider and reflect in their strategic plan. The conceptual diagram on achieving successful international positioning and problem areas is expected to act as a guidebook for the key decision-makers. The focus is on distinguishing the imperatives, creating a key guide for meeting immediate requirements, allotting assets prudently to update their international presence. The study will provide IHEIs with a new lease of life in the future.

TOTAL QUALITY MANAGEMENT PRACTICES IN HEALTH CARE ORGANIZATIONS: PERCEPTION OF HEALTH CARE PROVIDERS

Turkey has experienced a substantial development in Total Quality Management (TQM), measurement, and monitoring of hospitals. Ministry of Health has developed the Quality Standards in Healthcare (QSH) in order to adapt to international quality standards of health care to the health care services as a result of long research and experience. This study aimed to determine the effects of QSH applied in a public hospital on the quality performance of the organization. The researchers used a performance measurement model to measure the impact of the recently developed QSH on the quality performance and organizational excellence of a 320-bed public hospital in a developing country. Successful applying of TQM in hospitals requires the involvement and commitment of all health care providers. The study was carried out in an attempt to explore the attitude of health care providers applying TQM practices on hospital performance in a general public hospital. We collected data from 302 healthcare providers. We used a structured questionnaire to collect data. The study was based on total quality management theory and Kanji's Business Excellence (KBEM) model. The study used a 10-point Likert-type scale. The Structural Equation Model (SEM) was used to test whether the data obtained from the participants supported the model. The variable mean scores and path coefficients were calculated. The data were collected in five different periods between July 2017 and January 2019. The results of the study showed that the average attitudes of nurses, physicians, and administrative staff about the factors of hospital quality performance differed from the attitudes of technical staff. The study results reflected some strong areas, notably leadership, customer/patient satisfaction, quality management process, measurement, and organizational excellence. The results indicated that the hospital organization was mainly based on institutional excellence, quality improvement and patient safety, leadership and management performance, patient satisfaction and institutional learning, corporate ethical performance. The results also identified opportunities for improvement in QSH standards for human resource management and the absence of standards that address existing issues in organizations with organizational structures.&#x0D; &#x0D; &lt;p&gt; &lt;/p&gt;&lt;p&gt;&lt;strong&gt; Article visualizations:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;img src="/-counters-/edu_01/0889/a.php" alt="Hit counter" /&gt;&lt;/p&gt;

Analysis of the Layer Farm Business on BUMDes “Mandiri” and Breeder Partners in Babakan Bogor Village Kabawetan Subdistrict Kepahiang District

This study aims to analyze the income of the BUMDes “Mandiri” layer chicken farm and partner farms, as well as the size of the income earned by BUMDes “Mandiri” and breeder partners from the profit-sharing system carried out together. The research respondents were the BUMDes “Mandiri” farm manager and two breeder partners. Operating income is calculated by finding the difference between business revenues and total business costs incurred. The share received by BUMDes “Mandiri” and partner farmers from partner farm income is determined based on the percentage agreed in the partnership agreement, namely 51% for BUMDes “Mandiri” and 49% for breeder partners. The results showed that the income of the BUMDes “Mandiri” livestock business in one month was Rp. 3,668,890.00 or Rp. 3,668.89/head, while the partner's husbandry business income was Rp. 6,404,505.00 or Rp. 12,809.00/head. The portion of the partner's husbandry business income that belongs to BUMDes “Mandiri” is Rp. 3,266,295.00/month and that which belongs to breeder partners is Rp. 3,138,210.00/month.

SIGNIFICANCE OF LOGISTIC CONTROLLING AS A BASE FOR FILLING GOALS OF BUSINESS STRATEGY

Logistics costs form one group of total business costs that fundamentally affect the performance of the firm, which is part of the business strategy orientated to minimize costs. Logistics controlling has to be part of the business management system for a reasonable evaluation of the performance of logistic processes and their influence to profit. The main goal of this paper to points to the significance of synergy of economic analysis, statistics, logistic controlling, dashboarding for filling the aims of business strategy. Effective logistic management the means of optimizing logistics costs, improvement of logistic processes, and achieving a business profit. We use economic, statistical analyses, controlling, dashboarding, and a questionary survey in this paper. An effective tool for improving the goals of business strategy in the logistic area is the implementation of logistics controlling presented by software EIS Dominant, results of analyses by a dashboarding, logistic performance by statistic, and economic analyses. Results of all analyses point to reducing logistic costs and improving the financial situation. This fact is an effective instrument for logistic improvement and innovation in logistic processes, implementation of logistics controlling. Logistics controlling is a system of rules which helps achieve business goals by minimizing costs.

Everything is Going Electronic, so do Services and Service Quality: Bibliometric Analysis of E-Services and E-Service Quality

The purpose of the study was to explore the developments in ‘e-services and e-service quality’ from 2000 to 2020. Data Source: Scopus database was used to conduct the bibliometric analysis of 404 documents. Method: VOSviewer soft-ware was used to analyse the research articles associated with ‘e-services and e-service quality’ research. Search was limited to keywords of ‘e-services OR e-service and e-service quality’. Findings: Results revealed that the field of ‘Busi-ness, Management and Accounting’ had the highest number of publications. To-tal Quality Management and Business Excellence was found at the top among the most productive journals in chosen search. Chang W.-I. and Yuan S.-T. from Taiwan were found to be the leading authors among top ten authors. United States and National Cheng Kung University of Taiwan were found to be the lead-ing country and institution in the selected search of e-service and e-service quali-ty. Originality/ Value: This study, to best of our knowledge, is the first of its kind in mapping the ‘e-services and e-service quality’ literature in Scopus. This will aid in shaping the central theme and set the future research directions for the researchers.

Blockchain-Based Network Concept Model for Reliable and Accessible Fine Dust Management System at Construction Sites

In total, 44.3% of particle matter 10 (PM10) is fugitive dust, and one of the main sources of fugitive dust generation in Korea is construction work (22%). Construction sites account for 84% of the total business places that have reported fugitive dust generation. Currently, the concentration of fine dust at construction sites is being remotely monitored by government inspection agencies through IoT sensors, but it is difficult to trust that appropriate fine dust reduction measures are being taken, because contractors can avoid taking these measures by submitting false reports or photos. In addition, since the fine dust monitoring system under government management is not an open platform and centralized system, residents near construction sites encounter difficulties in accessing information about fine dust. Therefore, in this study, we designed and constructed a blockchain network model to transparently and reliably provide network participants with the information associated with IoT data and fine dust reduction measures. To operate the blockchain network, we designed the chaincode, DApp, and network architecture. In addition, information on fine dust concentration and reduction measure photos were shared with the participants via the blockchain search tool (Hyperledger Explorer). The proposed blockchain network is expected to form a trust protocol among contractors, government inspection agencies, and citizens.

The Pandemic Economy

Since its emergence in 2019, the worldwide spread of the novel coronavirus SARS-CoV-2 (COVID-19) has created a vast economic crisis as government lockdowns place considerable strain on businesses of all kinds – particularly those that rely on face-to-face contact, such as retail restaurants, and personal services. Given the recent emergence of the virus and lags in data collection and publication, the highest-quality fine-grained spatial datasets on economic behavior will not reflect virus-related impacts for at least a year. At the same time, in order to make evidence-based decisions on policies regarding continuing lockdown and/or re-opening policies, local governments and researchers need to understand neighborhood-level economic effects much sooner than that. This paper makes use of the point-level Chicago Business License dataset, which is updated on a weekly basis, to examine the impact of the COVID-19 pandemic on new business activity in the City of Chicago. The results indicate that on average, from March to September 2020, total monthly new business starts have declined by 33.4% compared to the monthly average of new starts in the City from January 2016 to December 2019. Food service and retail businesses have been hardest hit during this period, while chains of all types have seen larger average declines in new startup activity than independent businesses. These patterns demonstrate interesting intra-urban spatial heterogeneity; ZIP codes with the largest pandemic-related declines in new business activity tend to be have larger rates average rates of new business creation to begin with and also have less dense, diverse, and walkable built environments (defined in more detail below), while, interestingly, observed COVID-19 case rates do not appear to have an individually-significant impact on new business deficits.

Size of wallet estimation: Application of K-nearest neighbour and quantile regression

Size of wallet (SOW) estimation is an important problem to solve from a company's perspective. The total business volume conducted by the customer for a product category across firms is generally unobservable, while the volume of transactions conducted by the customer with the company is mostly accessible. This paper focuses on the estimation of SOW and the estimation of opportunity, which is the difference between the SOW and the actual transactional value of the business that a customer does with a company. K-nearest neighbour (KNN) and quantile regression (QR) are applied here to arrive at the estimations, and their performance is compared. Based on the SOW and opportunity estimates, a company can decide its target segment and design specific marketing strategies accordingly, thereby improving its profitability.

TOTAL ASET, RISIKO BISNIS, PERTUMBUHAN ASET DAN PROFITABILITAS TERHADAP HARGA SAHAM

ABSTRAK&#x0D; &#x0D; This study aims to analyze the effect of total assets, business risk, asset growth and profitability on stock prices. The research method used is descriptive and verification methods. The population in this study is the Mining sector, Crude Oil and Gas Sub-Sector and Coal Sub-Sector listed on the Indonesia Stock Exchange for the 2015-2018 period as many as 35 companies. Determination of the sample in this study using purposive sampling method. The number of samples in this study were 33 companies with a total of 132 company financial reports. The data analysis technique used panel data regression, coefficient of determination and hypothesis testing. The results of the study found that total assets, asset growth and profitability had a positive and significant effect on stock prices. Meanwhile, business risk has a negative and significant effect on stock prices.&#x0D;