PurposeThis paper aims to provide an in-depth examination of culturally and linguistically diverse older adults’ perceptions of and experiences with the Toronto Police Service to inform the development of a training curriculum for police officers working with older persons.Design/methodology/approachA qualitative descriptive study using virtual focus groups with 26 older adults from Toronto was conducted.FindingsThree main themes emerged: understanding intersectionality; the impact of police officer attitudes and biases; and the need for age-friendly policing. Although many older adults rely on police services to keep them safe, there is dissatisfaction with some aspects of how police interact with older adults, particularly from minority groups.Originality/valueParticipants were older adults from culturally, ethnically and linguistically diverse backgrounds who are not usually included in studies on improving police services.