Top Management Support Research Articles

Determinants of Telemedicine Acceptance among Doctors-to-the-Barrios (DTTBs) in the Philippines

Background. Telemedicine offers a solution to healthcare access issues, especially during the COVID-19 pandemic when physical distancing limited in-person visits. It can also be used by the Doctors-to-the-Barrios (DTTBs), who are often newly licensed physicians who have not undergone residency training yet, to remotely consult specialists and assist them in providing better healthcare recommendations to their patients. Understanding the acceptance of telemedicine particularly among DTTBs is crucial to optimizing its implementation, as local studies on this topic are lacking. Objective. The purpose of this study is to determine the factors affecting acceptance of telemedicine by the DTTBs. Methods. This study employed a descriptive and analytical cross-sectional research design from 2021 to 2022. Ethical approval was obtained prior to study implementation. Informed consent form was sent to all enrolled master’s students in the DTTB program. The study adapted the questionnaire utilized by Zailani et al. using a five-point Likert scale to identify the determinants of acceptance of telemedicine based on the following constructs: government policy, external supplier’s capacity, project team’s capacity, top management support, perceived usefulness, attitude, self-efficacy, acceptance of telemedicine, and organizational culture. Linear regression was performed to identify significant constructs that determine acceptance of telemedicine. All data were reported at 95% confidence interval. Results. total of 116/180 DTTBs participated in the study. Attitude (β=0.5849, p<0.01) and self-efficiency (β=0.5327, p<0.01) together with organizational culture had a significant positive impact on the acceptance of telemedicine. Conclusion. This study shows the current state of acceptance of telemedicine by our DTTBs. It highlights their positive attitude and self-efficiency towards telemedicine and the lack of support they receive from the government in funding and implementing telemedicine efforts despite its potential to address healthcare access issues.

Factors Favoring the Adoption of Green Finance by Financial Institutions In Dakar: An Exploratory Study

As with any organization, financial institutions, particularly in Dakar, play a crucial role in low-income and emerging economies by mobilizing capital and investing in climate change mitigation. Drawing on neo-institutional theory, this exploratory study aims to understand and identify the factors that may influence the adoption of green finance by banks in Dakar. To achieve this, interviews were conducted with five (5) bank CEOs and three (3) solar energy stakeholders (bank clients), and the data were analyzed using thematic categorical content analysis. The findings, based on the interviewees’ responses, reveal that top management support, proactive institutional strategies, capacity building, incentive policies, market share development, allocation of funds to green projects, and the digitization of banking services are likely to influence the adoption of green finance by banks in Dakar. Furthermore, the direct involvement of monetary and regulatory authorities, through the development of specific regulations that encourage financial institutions to adopt green finance, is essential.

FACTORS INFLUENCING CLOUD COMPUTING ADOPTION : TECHNOLOGY, ORGANIZATIONAL AND ENVIRONMENT (TOE) FRAMEWORK APPROACH

The latest technology that must be applied to prepare for modernity is based on information technology. This technology is not only used by large companies (enterprises) but can also be utilized by Micro, Small and Medium Enterprises (MSMEs). One of the utilization of technology is cloud computing by Micro and Medium Enterprises (MSMEs) which is increasingly widespread. This is reasonable because cloud computing technology provides benefits with a simpler process and relatively low costs. In line with this, this study aims to determine the factors that influence the adoption of cloud computing in MSMEs. An integrated model was developed based on the Technology, Organization, and Environment (TOE) framework. This research data was obtained through a structured survey questionnaire given to 150 MSME owners/managers in the Soloraya Region. The results obtained through SEM-PLS analysis show that factors such as organizational readiness and competitor pressure have a significant effect on cloud computing adoption in MSMEs in the Soloraya Region. However, factors of relative advantage, complexity, and top management support were found to have no significant effect on cloud computing adoption. This research provides a theoretical contribution to the expansion of the TOE Framework.

FACTORS AFFECTING CLOUD ACCOUNTING ADOPTION IN SMES USING THE TOE FRAMEWORK

This study aims to explore the factors that can influence the adoption of cloud accounting in MSMEs. Software such as cloud accounting has a very important role in business activities in the field of accounting because it can help businesses stay financially organized. This will help MSMEs make better business decisions based on accurate and real-time financial data. The population used in this study were MSMEs located in Soloraya. The research method used in this research is quantitative with data collection methods using gform and paper questionnaires. The data analysis technique used in this research is SEM (Central Equation Model) analysis with the help of the SmartPLS 3.0 program. The results of this study indicate that factors such as relative advantage, top management support, adequate resources, business partner pressure, provider support (except security concerns) positively and significantly affect cloud accounting adoption in MSMEs in Soloraya. Therefore, this research is expected to help recommend and encourage MSME decision makers in Soloraya to be able to adopt cloud accounting in their business.

Building Information Modeling Adoption in the Palestinian Construction Industry: Influencing Factors, External Determinants, and Technology Acceptance

ABSTRACT Building Information Modeling (BIM) is a worldwide spreading technology for the Architecture, Engineering, and Construction (AEC) industry that allows for continuous modification and improvement of building models, resulting in improved quality and cost savings in the project. The study aims to investigate the adoption pattern of BIM in the Palestinian market and identify significant factors that influence the adoption process, including top management support, organizational culture, and the number of experts and technicians. A structured questionnaire was developed, distributed electronically, and 168 valid responses were received, leading to a margin error of 4.4% and a response rate of 67.2%. A model, based on the Technology Acceptance Model (TAM) was developed and partial least squares structural equation modeling (PLS-SEM) was utilized to evaluate the measurement model’s reliability and validity, test hypotheses regarding the relationships between constructs, and assess the impact of various factors on the intention to adopt BIM within the construction industry. Six external influences on acceptance are highlighted. Individual and organizational acceptance drivers are identified, including top management support, ease of use, and competitive landscape. Government policies impact adoption and results stress internal and external considerations for BIM adoption.

FACTORS INFLUENCING SOCIAL COMMERCE ADOPTION : A TOE FRAMEWORK ANALYSIS

The increasing use of social media has led to a new business trend called social commerce. This study investigates the factors that influence the adoption of social commerce in Solo Raya SMEs using the technology, organizational, and environment (TOE) model. This research is a quantitative research using primary data. Data collection techniques use questionnaires via Google Form. The population of this research is SMEs in Solo Raya that have used social commerce technology. The sampling technique in this study used purposive sampling technique with a sample size of 132 respondents. The data analysis technique in this study uses structure equation modeling partial least square (SEM - PLS) with the help of smartPLS 3.0 software. The results of this study indicate that perceived usefulness, security concerns, top management support, organizational readiness, consumer pressure, and trading partner pressure have a positive effect on the behavioral intention of social commerce adoption. These findings can help SMEs in utilizing digital technology to increase their competitiveness in today's digital era.

Evaluation of success factors of occupational health and safety management systems with the analytical hierarchy process: the case of ground handling companies in Turkey

Ground handling companies (GHCs) have the highest potential for occupational accidents in the air transportation sector. Understanding the success factors of occupational health and safety management systems (OHSMSs) implemented by GHCs ensures effective and efficient use of resources. Knowing the relative importance of success factors will enable companies to focus their energies on the most important factors. The analytic hierarchy process was used to determine the relative importance of success factors. The data of the study were obtained through a questionnaire survey of participants working as occupational safety and health (OSH) managers in GHCs operating in Turkey. According to the results of the study, the most critical success factor is ‘top management support’, followed by ‘positive safety culture’. The differentiating result of the research from the literature is that ‘OSH professionals’ ranks third as an important success factor. Other success factors include ‘OHSMS practices’, ‘stakeholder attitudes and characteristics’ and ‘regulations’.

Customer Responsiveness Strategy and the Performance of Kenya Revenue Authority in Mombasa County, Kenya

The customer is the primary growth determinant of an organization’s direction toward desirable performance. Proactive organizations that recognize the reality of customer focus contributions to business operations have significantly portrayed positive performance. This research aims to investigate how customer responsiveness influences the performance of an organization, with a specific focus on the Kenya Revenue Authority. To in aid establishing the foundational base of the study, theories such as the Resource Based View, Systems theory, Gap analysis Model and the Upper Echelon Theory were taken into account. The study employed the descriptive research design to comprehensively understand the current conditions and circumstances. The study's target population considered 445 KRA technical staff in Mombasa, including managers, supervisors, officers, and support staff. The study employed stratified sampling where 134 respondents were selected, who either had recently joined the company or altered their job roles according to duration of employment. To test the reliability of the study, the researcher employed Cronbach’s alpha coefficient which had a threshold of 0.7. The threshold of a coefficient should be between 0 to 1 to maintain an internal consistency indicating reliability. To accurately determine the validity of the data for factor analysis, the Kaiser-Meyer-Olkin (KMO) Test and Bartlett’s Test of Sphericity were conducted. The KMO test yielded a measure of sampling adequacy of 0.743, which indicates that the sample size was adequate for factor analysis. Data collection for the study was through the use of a close-ended questionnaire in the statement form. The data was analyzed through measures of central tendency such as mean, median, and mode. The analysis also included measures of dispersion such as variation, standard deviation, correlation analysis and regression analysis. It was observed that technology had the most substantial impact on KRA's performance. Indicating a strong positive relationship between technological implementation and performance outcomes. Service level agreements were found to be a significant predictor of performance suggesting that clear and well-structured SLAs contribute positively to the quality-of-service delivery, ensuring that customer expectations are met effectively. Top management support significance highlighted the importance of leadership and resource allocation in driving organizational success. Conversely, staff training indicated that while training is important, its direct influence on performance may be more nuanced or dependent on other mediating factors. Overall, the study found that customer responsiveness strategies significantly influence the performance of KRA in Mombasa County.

An empirical evidence on the impact of social customer relationship management on the small and medium enterprises performance

Social media has swiftly established itself as a primary source of products’ information for customers. Nowadays, Small and Medium-size Enterprises (SMEs) can use social media to develop Customer Relationship Management platforms (social CRM). Firms, particularly SMEs in developing countries need to understand the factors affecting their performance by implementing social CRM. However, there is a dearth of awareness on the impact of social CRM on the performance of SMEs. This study proposes an integrated model that aims to investigate the effects of social CRM on SMEs’ performance. The model is constructed by incorporating three dominant theoretical frameworks: the Fit-Viability Model (FVM), Network Externalities, and the Resource-Based View (RBV). A cross-sectional survey was used to gather data from 149 SMEs managerial staff. Findings revealed that almost 50% of the variability in the performance of SMEs is explained by the fitness and viability of social CRM. In addition, network externalities of social media significantly impact the social CRM fitness in the context of SMEs with path coefficient 0.617. Furthermore, the internal financial resources factor makes sCRM viable for SMEs as the results show significant relationship between the internal financial resources and the sCRM viability with 0.536 path coefficient. Manager innovativeness, IT knowledge, top management support, and government assistance, on the other hand, do not contribute significantly to the viability of social CRM for SMEs. The model aids SMEs in making well-informed decisions regarding the adoption of social CRM by evaluating both the suitability of social media for CRM tasks and the enterprise preparedness to implement social CRM, leading to enhanced performance.

The Evolution Of Organizational Energy Management: Developed Methodologies And The ISO 50001 Standard

This article presents the evolution of practices and procedures developed and applied in energy management in organizational environments. The global evolution of energy management and the evolution of guidelines applied in organizational energy management are discussed, which were consolidated in norms and standards, whose peak was reached with the international standard ISO 50001. This article reviews the published works that bring with them some contribution related to the methods developed and applied in conducting the process of implementing an energy management system, where the implementation of the ISO 50001 standard stood out, mainly in industrial environments. In all the works reviewed, it is clear that the success in implementing energy management through the ISO 50001 standard was achieved due to the continuous support of the organization's top management and the involvement and commitment of all members of the organization

Exploring the Role of quality management practices (QMS) in mitigating Construction Failures and building collapse

The construction industry in Nigeria faces critical challenges due to frequent building collapses, highlighting the necessity for robust Quality Management Systems (QMS). This study investigates the current state of QMS adoption and its effectiveness in mitigating building failures. Despite the recognised importance of QMS, the industry shows a low adoption rate, with only 34.8% of firms holding ISO certification and 60.9% lacking formal QMS frameworks. A significant barrier identified is insufficient top management support, impacting 71.4% of the companies surveyed. The study employs a mixed-methods approach, including a comprehensive literature review and a survey of 22 industry stakeholders across major Nigerian cities. This methodology allows for a detailed examination of QMS practices, highlighting the critical role of management commitment, communication, and training in enhancing quality outcomes. The research fills a gap by providing a holistic analysis of QMS issues across different regions, which have been previously understudied. The findings underscore the necessity for enhanced regulatory frameworks and standardised practices to ensure consistent quality management. The study contributes to the international discourse on construction quality by emphasising systemic improvements rather than merely technical fixes. It calls for further research into region-specific challenges and broader adoption of formal QMS practices to improve safety and reliability in Nigeria's construction sector.

Employees' Behavioral Intention to Adopt Facial Recognition Payment to Service Customers

Facial recognition payment (FRP) is a crucial technology for digital transformation among merchants. However, few studies have explored employees' adoption of FRP. This study combined the status quo bias theory and the value-based adoption model to investigate the critical factors affecting employees' behavioral intention of FRP, including switching benefits, job insecurity, colleague opinion, top management support, and inertia. The results show that switching benefits, job insecurity, colleague opinion, top management support, and inertia are essential factors that determine employees' behavioral intention of FRP. Surprisingly, the perceived customer value negatively moderates the relationship between perceived value and behavioral intention. Furthermore, the authors provide rigorous endogeneity tests for the research model. Overall, this study contributes to the status quo bias and value-based adoption model theories and literature in organizations' digital transformation and offers valuable insights to eliminate resistance and encourage the active use of FRP.

How About Enhancing Organizational Security

Despite its importance, there is little research on how organizations perceive information security management. This study classified critical success factors in information security management at the organizational level. A performance model was designed to empirically test the validity of these factors. Data were collected through an online questionnaire from prominent information technology managers and specialists who worked in Saudi organizations and contributed to decision making about information security. The data were analyzed using structural equation modeling. The selected constructs—business alignment, top management support, information security awareness, and security controls—appeared to significantly influence information security management, with the balanced scorecard shown as an effective way of measuring performance.

Cloud Migration Analysis for Core System Infrastructure in Financial Services: Study Case PT XYZ

Currently, cloud computing adoption is being utilized in the financial sector for its flexibility and innovative technologies. This study assesses PT XYZ's readiness to migrate its core systems to a cloud environment, which is crucial for maintaining competitive agility and robustness in Indonesia's financial services sector. Focusing on the diffusion of innovations (DOI) model and the technology-organization-environment (TOE) framework, the research examines ten factors influencing PT XYZ's migration strategy. The analysis identifies challenges related to PT XYZ's aging on-premises infrastructure, including server procurement delays and maintenance issues, which impact operational efficiency. Through semi-structured interviews with key IT personnel, this study explores perceptions of the benefits and challenges of cloud computing, as well as regulatory compliance, aiming to guide PT XYZ toward a successful cloud migration that ensures continuity, compliance, and enhanced operational capabilities. The findings contribute to understanding the relative advantages, such as cost savings and security concerns, complexity, compatibility, technology readiness, top management support, firm size, competitive pressure, and regulatory factors. PT XYZ’s decision to migrate aligns with all the factors for cloud computing adoption, with the relative advantage, complexity, compatibility, technological readiness, and top management support being high impacts on the migration decision, while regulatory compliance presents a challenge for the financial services industry in Indonesia].

دراسة العلاقة بين ثقافة المخاطر واتخاذ القرار في القطاع الشبه حكومي في المملكة العربية السعودية بالتطبيق على الهيئة العامة للأوقاف

The study aimed to identify the relationship between risk culture with its dimensions (implementation of risk management policies and procedures, level of risk awareness) and decision-making with its dimensions (quality of decisions made, support of top management) by applying it to the General Authority for Awqaf as a semi-government sector. The study also sought to assess the level of employees’ awareness in the Authority of the importance of risk management through examining the study dimensions and the relationship between the two variables (risk culture and decision-making). This research followed the descriptive-analytical approach and utilized a questionnaire as a tool for collecting primary data. The study population consisted of employees at the General Authority for Awqaf, totaling 500 participants. A random sample of 217 individuals was studied, and the data analyzed using SPSS and Excel software, employing various statistical methods to test the research hypotheses. The main findings of the research included the following: In the risk culture dimension, the application of risk management policies and procedures received an overall mean of 4.0285 and a standard deviation of 0.0984, while the level of risk awareness dimension received an overall mean of 4.1522 and a standard deviation of 0.1308. In the decision-making dimension, the quality of decisions made received an overall mean of 4.0285 and a standard deviation of 0.0984, while the support of top management dimension received an overall mean of 4.0199 and a standard deviation of 0.92582. The study also found a statistically significant positive relationship between risk culture and decision-making across their respective dimensions. Among the key recommendations of the study were providing the necessary support for risk management from top management to facilitate the implementation of policies and procedures within the organization, ensuring commitment across all management levels, developing a comprehensive strategy to support risk culture within management strategies, as this approach will help unify the vision and enhance integration among departments, thus achieving organizational goals more effectively, and encouraging the utilization of risks as growth opportunities, which would enhance institutional performance.

Adoption of cloud-based accounting solutions in micro, small and medium-sized enterprises: insights from the Kingdom of Saudi Arabia

Purpose This study aims to explore the extent to which micro, small and medium-sized enterprises (MSMEs) in Saudi Arabia are adopting cloud-based accounting systems, what cloud accounting technologies MSMEs are using and the factors that affect cloud accounting system adoption. The technology, organizational and environmental model was used to assess the factors that affect the adoption of cloud accounting systems. Design/methodology/approach Data were collected via a survey distributed to MSME owners, directors and chief executives in Saudi Arabia. The final sample comprised 174 participants. Descriptive statistics, multiple response analysis and logistic regression were used to analyze the data. Findings This study’s findings show that many MSMEs currently do not use cloud accounting. The findings also show that Sage One and Xero Accounting are the main cloud accounting technologies MSMEs use. Perceived benefits, security concerns, organizational readiness, government support and vendor support were found to significantly influence the adoption of cloud accounting systems, while compatibility, firm size, top management support and intensity of the competition were not found to affect MSMEs adoption of cloud accounting technologies. Originality/value To the best of the authors’ knowledge, this study is the first to explore cloud accounting adoption by MSMEs in Saudi Arabia. It empirically shows the extent to which cloud-based accounting systems are used in MSMEs and the significant factors influencing the adoption of these systems.

From dreamers to doers: A personal and job resources interaction among intrapreneurial managers

Abstract Drawing on job-demands resources and self-consistency theories, this study investigates individual and contextual factors influencing managers’ intrapreneurial intention (INI). We focus on the role of personal resources (organization-based self-esteem and proactivity) related to INI. Further, we analyze job resources (top management support and role clarity) shaping INI, and their interaction with proactivity. Our data comprises 193 Kosovan managers employed in companies varying in size and industry. The results show that organization-based self-esteem and proactivity are positively related to INI. Additionally, proactivity serves as the underlying mechanism, mediating organization-based self-esteem-INI relationship. Furthermore, job resources – top management support and role clarity – strengthen the likelihood of INI among proactive employees, suggesting a moderated mediation model. By jointly examining individual and contextual antecedents of INI, this study contributes to the debate of who the intrapreneur is and what nurtures his/her inclinations. Furthermore, this is among the few studies to examine INI using a managerial sample and in an emerging economy context.

Organizational Factors Influencing Data Analytics Adoption in SMEs

Small and medium-sized enterprises (SMEs) can use analytics tools to use data for strategic decision-making, but their adoption remains limited because of several issues. This study conducts a systematic literature review spanning the years 2018 to 2024 to investigate how the adoption of data analytics factors influences the widespread utilization of Technology-Organization-Environment (TOE) and Diffusion of Innovation (DOI) frameworks within SMEs. After a rigorous selection procedure, 25 relevant publications were found on Web of Science and Google Scholar, providing insight into significant factors impacting adoption initiatives. The study highlights the significance of top management support, organizational readiness, rivalry, and relative advantage in fostering successful adoption campaigns within SMEs. By arranging and categorizing these variables, this study offers important perspectives to scholars and industry professionals, empowering them to formulate informed choices and tactical plans for the implementation of data analytics in SMEs.

Leveraging financial literacy into sustainable business performance: a mediated-moderated model

Purpose – The current study evaluates the linkage between financial literacy and the sustainable business performance model with access to finance and fintech adoption. Further, the moderating role of top management support in the linkage between financial literacy toward access to finance and fintech adoption was verified. Research methodology – This research was conducted in the SME sector in Indonesia. The sample frame were 261 SMEs and 783 respondents from three levels of management. Data was collected in the October-December 2023 period. Data were obtained utilizing Likert-scaled questionnaires and analyzed using SmartPLS. Findings – The results demonstrate that financial literacy is an instrumental driver of access to finance and fintech adoption that promotes sustainability performance. Subsequently, the study highlights the critical role of access to finance and fintech adoption as the mediator and top management support as moderator. Research limitations – The study is solely performed on the SME sector in one country; thus, the findings’ generalization is lacking. Practical implications – SME managers need to upgrade their financial literacy because financially knowledgeable managers are keenly informed of the costs, benefits, and risks related to funding schemes to encourage sustainable performance. Originality/Value – Empirical research that explores the implication of financial literacy on access to finance and fintech adoption in promoting sustainability performance is lacking, reported solely on manufacturing companies and banks. Meanwhile, the SME sector, especially in developing countries, is understudied. Consequently, the initial study leads the examination of financial literacy’s role in enhancing access to finance and fintech adoption to foster the sustainability performance of SMEs.

Enhancing Healthcare Information Systems in Ethiopian Hospitals: Exploring Challenges and Prospects of a Cloud-based Model for Smart and Sustainable Information Services

Hospitals are the primary hubs for healthcare service providers in Ethiopia; however, hospitals face significant challenges in adopting digital health information systems solutions due to disparate, non-interoperable systems and limited access. Information technology, especially via cloud computing, is crucial in healthcare for efficient data management, secure storage, real-time access to critical information, seamless provider communication, enhanced collaboration, and scalable IT infrastructure. This study investigated the challenges to standardizing smart and green healthcare information services and proposed a cloud-based model for overcoming them. We conducted a mixed-methods study in 11 public hospitals, employing quantitative and qualitative approaches with diverse stakeholders (N = 103). The data was collected through surveys, interviews, and technical observations by purposive quota sampling with the Raosoft platform and analyzed using IBM SPSS. Findings revealed several shortcomings in existing information systems, including limited storage, scalability, and security; impaired data sharing and collaboration; accessibility issues; no interoperability; ownership ambiguity; unreliable data recovery; environmental concerns; affordability challenges; and inadequate policy enforcement. Notably, hospitals lacked a centralized data management system, cloud-enabled systems for remote access, and modern data recovery strategies. Despite these challenges, 90.3% of respondents expressed interest in adopting cloud-enabled data recovery systems. However, infrastructure limitations, inadequate cloud computing/IT knowledge, lack of top management support, digital illiteracy, limited innovation, and data security concerns were identified as challenges to cloud adoption. The study further identified three existing healthcare information systems: paper-based methods, electronic medical catalog systems, and district health information systems2. Limitations of the paper-based method include error-proneness, significant cost, data fragmentation, and restricted remote access. Growing hospital congestion and carbon footprint highlighted the need for sustainable solutions. Based on these findings, we proposed a cloud-based model tailored to the Ethiopian context. This six-layered model, delivered as a Software-as-a-Service within a community cloud deployment, aims to improve healthcare services through instant access, unified data management, and evidence-based medical practices. The model demonstrates high acceptability and potential for improving healthcare delivery, and implementation recommendations are suggested based on the proposed model.