Abstract Concerns regarding the historical accuracy, archaeological practices, and representation of cultural heritage (CH) in commercial video games (VGs) have fueled unending debates about their educational value. However, beyond offering interactive and engaging narratives, it is argued that these games play a vital role in CH. This work delves into the complexities inherent in representing history, archaeology, and CH within commercial VGs. It examines the portrayal of CH as a construct within these games, underscores the importance of collaborative efforts – between game developers, heritage professionals, and members of the communities represented – in their development, and highlights instances where commercial VGs can foster CH awareness. While many commercial VGs touch upon history and archaeology or embody diverse cultures as the platform for their narratives, the focus is placed on Shadow of the Tomb Raider to illustrate the many points found in this work because the game is said to ethically come close to representing the effects of archaeology on local populations and descendants of ancient people. The aim is to catalyze discussions among educators, researchers, game developers, heritage experts, and other stakeholders about the role of commercial VGs in enhancing learning and promoting consciousness about matters vital to cultural identities.