This article investigates the challenges facing the effective functioning of ward committees as a mechanism to promote local democracy in the former Tlokwe Local Municipality’s (TLM) area of jurisdiction. Ward committees in South Africa (SA) were specifically established to strengthen the participation of communities in local governance. A qualitative research design was used to collect and analyse data for purposes of achieving the objectives of this study. This involved a literature review designed to contextualise effective ward committee functioning in a developing South Africa. Semi-structured interviews were held with senior officials from TLM. Officials were selected based upon their expert knowledge with regard to the facilitation of public participation and for being responsible for effective ward committee functioning within TLM. Focus group interviews were also held with at least four ward committees operating within the boundaries of the municipality. The purpose of using focus group interviews in this study was to identify specific operational challenges as experienced by the ward committees, including how these challenges affected the fulfilment of their responsibilities. Significant findings include that communication was a critical aspect to address challenges, and that a lack of resources was hampering ward committees in functioning more effectively in the area.