Ticketing Process Research Articles

User Experience Study on Self-Ticketing Machine in Cinema

Self-ticketing machines have been implemented in cinemas to alleviate long queues during ticket purchases. However, their adoption has highlighted significant usability challenges for many users. This study aims to identify these obstacles and assess user experiences with self-ticketing machines to inform design improvements. This research employed a mixed-method approach involving usability testing and the administration of a User Experience Questionnaire (UEQ) among 125 respondents familiar with self-ticketing machines. Participants were tasked with purchasing tickets, printing them, and accessing transaction history through the machines. The findings revealed that interface complexities significantly impacted task completion times. Moreover, low scores in the stimulation domain of the UEQ indicated a lack of attractiveness and motivation for users. Based on these insights, recommendations include enhancing the interface design to improve intuitiveness, visual appeal, and user-friendliness. Such improvements aim to enhance user satisfaction and streamline the ticketing process, ultimately benefiting both cinemas and patrons.

EventPro – Application for Events

Abstract: In recent years, the event management landscape has undergone a profound transformation, driven by the emergence of event apps that have played a pivotal role in this evolution. This abstract delves into the concept of event apps, shedding light on their transformative impact and their potential to revolutionize the entire event lifecycle, encompassing planning, execution, and the overall event experience. Event apps are specialized software applications tailored to streamline the comprehensive event management process. Leveraging the widespread adoption of smartphones and the connectivity of the internet, these digital tools provide a seamless, enhanced event experience for attendees, organizers, and stakeholders. A prominent advantage of event apps is their capacity to simplify the event registration and ticketing process. Attendees can swiftly and conveniently register for events, select sessions, and make payments, effectively reducing the administrative workload for event organizers. Furthermore, event apps offer an array of features, including personalized schedules, interactive maps, and real-time notifications, ensuring attendees can effortlessly navigate events and stay informed about the latest updates. Beyond convenience, event apps foster valuable networking interactions among participants. They facilitate connections, meeting scheduling, and the exchange of contact information, opportunities that might have been challenging to achieve in a traditional event setting. They track attendee engagement, preferences, and behaviors, equipping organizers with insights to tailor future events for maximum impact. Additionally, event apps enable real-time communication, simplifying logistics management and responses to unexpected changes or challenges. As technology continues to advance, the potential for event apps to further revolutionize event planning, execution, and overall experiences is virtually limitless.

Development of Effectiveness Index for Electronic Ticketing in Highway Construction

Electronic construction (e-Construction) is gaining popularity in the highway construction industry due to worker shortages and resource limitations. Adoption of e-Construction technologies can improve the productivity and efficiency of resurfacing operations. Poor performance quality occasionally noticed in highway construction has a detrimental effect on service life and needs urgent attention. Despite the fact that e-Construction technologies, such as e-Ticketing, have helped enhance quality and performance in various other industries, the construction sector largely depends on and inclines toward old and traditional paper-based methods. To increase the use of digital material delivery in highway and bridge construction, stakeholders must have access to complete data and decision-supporting tools. The study considers the critical effectiveness indicators of e-Ticketing implementation and provides a fuzzy index–based approach to ranking the importance of adopting this new system. An extensive review of the current literature was performed followed by a survey of qualified highway construction professionals in the United States. The findings reveal that the ticketing process and organizational and technological factors have relatively equivalent impacts on the effectiveness model. The outcomes of the study will provide practitioners with a tool for evaluating the priority levels of e-Ticketing technology implementation. The e-Ticketing effectiveness index (EEI) model can provide state DOTs and general contractors with a decision-making assessment tool that will facilitate widespread adoption of e-Ticketing technology.

Perceived of ease of use and usefulness: Empirical evidence of behavioral intention to use QR code technology on Indonesian commuter lines

This study aims to estimate the factors determining the perceived behavioral Intention to use the QR code on a smartphone in the commuter line tap-in tap-out ticketing process as an alternative payment. The rapid growth of information technology in the last two decades had become a factor that encouraged individuals and groups to utilize information technology from devices or technological tools as effectively and efficiently as possible to facilitate the activities and business processes being carried out. This research used the probability sampling technique with a random sampling of 100 commuter line passengers. In addition, this research used the data analysis technique of the Structural Equation Model-SmartPLS3.0. The results indicated that perceived compatibility and enjoyment significantly affected the perceived ease of use and usefulness in the consumer's behavioral Intention to use QR Code technology on smartphones as a substitution for purchasing commuter train tickets. However, the three other variables, perceived convenience, self-efficacy, and enjoyment, do not significantly influence the usefulness of using QR Code Technology on smartphones as an alternative for purchasing commuter tickets, and neither do the technological knowledge and perceived compatibility.

Two-Wheeler Vehicle Traffic Violations Detection and Automated Ticketing for Indian Road Scenario

Traffic violation monitoring and control is a major concern in India due to excess crowd, increasing commuters, bad traffic signal management, and rider mentality. It is obvious that physical traffic police-based monitoring alone is insufficient to monitor such large traffic volumes and simultaneously track violations. This has led to many violators going unnoticed. The violators, in turn, cause more serious mishaps on the road resulting in danger to their own life as well as to other’s life. Thus, there is a need for incorporating Artificial Intelligence (AI)-based techniques to eliminate manual intervention for the detection and catching of violators. In this paper, we propose a system to automatically detect two-wheeler violations like not wearing a helmet, usage of a phone while riding, triple riding, wheeling, and illegal parking for Indian road scenarios and eventually automating the ticketing process by capturing the violations and corresponding vehicle number in a database. We propose using a custom trained Yolo-v4 + DeepSORT for violation detection and tracking and Yolo-v4 + Tesseract for number plate detection and extraction. This implementation obtained a mean average precision (mAP) of 98.09% for violation detection and an accuracy of 99.41% for number plate detection on the test data. Further, the system detected 77 out of 93 violations with zero false positives in real-life scenarios. Thus,showing that the traffic violation system developed can be used to automate traffic violation ticketing. The developed system would be particularly useful in deriving various safety-related policies and will help to enforce strong regulation of traffic rules and build towards a smart city ecosystem via the automated AI-based traffic violation and ticketing system.

Efektivitas Penerapan Tilang Elektronik terhadap Penindakan dan Pencegahan Pelanggaran Lalu Lintas di Direktorat Lalu Lintas Polda Metro Jaya

This examination is persuaded by the ineffectiveness of the ticketing process using a ticket blank by the Ditlantas officer unit of the Polda Metro Jaya in tackling traffic violators. For this reason, the Polda Metro Jaya Traffic Directorate uses a new program issued by the National Police Korlantas, namely E-tickets. This e-ticket program has been operating since December 16, 2016. However, in the implementation of the ticketing process using e-tickets, it is still not optimal and not as expected. Hence, a review was directed that aims to determine the description of the use of e-tlang by Ditlantas Polda Metro Jaya officers, the factors that hinder the application of e-tickets. This exploration was directed utilizing a subjective methodology utilizing illustrative examination strategies, as well as information assortment procedures by interviewing, observing and reviewing documents. The aftereffects of the investigation discovered that the utilization of e-tickets was still not ideal. This is because of a few variables, to be specific 1) Legal Substance Factors 2) Law Enforcement Factors. 3) Factors of Facilities or Facilities. 4) Factors of Community Legal Culture. 5) Natural or Environmental Factors. In light of the aftereffects of the examination above, it very well may be presumed that the utilization of e-tickets by Ditlantas Polda Metro Jaya officers has not been effective. Implementation in the field is still experiencing obstacles, both officers and the environment. In response to this, the Ditlantas Polda Metro Jaya has made efforts to increase the effectiveness of prosecution and prevention of criminal traffic offenses.

Efektivitas Program E-TLE Dalam Menangani Pelanggaran Lalu Lintas di Kota Surabaya

Electronic Traffic Law Enforcement (E-TLE) has the coverage of several traffic violation systems, including traffic accidents, traffic violations, traffic crimes, and others. E-TLE is the digitization of the ticketing process based on Law Number 22 of 2009 concerning road traffic and transportation and Government Regulation Number 80 of 2012 concerning Procedures for Inspection of Motorized Vehicles. The E-TLE system is considered not to be able to run optimally due to various factors, one of which is the heterogeneous quality of recording accuracy. Thus the purpose of this study is to determine the effectiveness of the E-TLE program in dealing with traffic violations in the city of Surabaya. This study used descriptive qualitative method. The results of the study show that the effectiveness of the E-TLE program can be seen from 4 indicators, namely 1) the accuracy of the program targets is considered correct even though it has not been maximized by using the data obtained from informants as guidelines, 2) the program socialization has not been evenly distributed and is characterized by public ignorance regarding the existence of the program. the program, 3) the program's objectives are still not in line with the community because the impact of cctv supervision causes the weakness of direct criminal activity, 4) program monitoring carried out by the police is still not contributing so that the number of traffic violations increases.

PENERAPAN HUKUM TERHADAP E - TILANG DALAM UPAYA PENERTIBAN LALU LINTAS PADA UNDANG - UNDANG NO 22 TAHUN 2009 TENTANG LALU LINTAS DAN ANGKUTAN JALAN

To achieve a relevant evidence of infringement (violation ticket) process its is necessary to have an information system that is supported by a network-based software or website that allows the dissemination of realtime information to every member of the police. The implementation of E-Tilang is could be an effective option to sanction the traffic offenders. Even tough the E-Tilang can not be said that it is effective because not every people in Indonesia are technologically literate. There are still many of them who do not know about the existence of E-Tilang so that they need for more vigorous and equitable socialization abaout it. Therefore, this study intends to analyze the effectiveness of the implementation of Sanction of E-Tilang Penalty for Traffic Offenders Based on Law no. 22/2009 on Traffic and Road Transportation in the Territory of the Police, and to analyze how theimplementation, constraints and the effectiveness of E-tilang system in the settlement of criminal cases of traffic. E-Tilang has some advantages, it has faster service than a conventional one. This system is more practical and faster. The implementation of the electronic ticketing system (E-Tilang) is to facilitate speed and convenience, the openness of the execution of the ticketing process or as a substitute for on-site ticketing process. Some of the benefits for traffic violators in the presence of the E-Tilang system are the transparency of public apparatus's actions in government administration activities, community empowerment where people are expected to transmit the orderly attitude of the traffic after knowing the rules to those around them in order not to violate the existing regulations. The responsiveness of the authorities will be higher and more responsive to public complaints in traffic and equity, where violators with the same offense will get the same fine or penalty

Resources in the Implementation of e-Tilang Program at the Sidoarjo District Attorney

The purpose of this study was to describe and analyze the implementation of the e-Tilang program at the Sidoarjo District Attorney's Office. The method used in this study is a qualitative descriptive method with data collection techniques in the form of interviews, observations, dan documenattion. The technique of deternnining infornnants used sampling purposive, and data analysis was carried out with data reduction, collection techniques,conclusion and data presentation. The results of this study indicate that there are several types of supporting and inhibiting factors, there are several dimensions related to this research, namely (1) Communication, communication between agencies is interconnected well starting from the Police, the District Attorney and from the BRI (2) Resources , in terms of resources that are quite adequate although there are still some shortcomings, among others, human resources that are still not very familiar with e-Tilang due to the lack of training period and also servers that do not meet the standards, (3) Economic, Social and Political Environment , in terms of the political environment, increasing the productivity of its performance to be more effective and efficient as well as service-oriented and reducing acts of Corruption, Collusion and Nepotism (KKN) on the part of the Police and the Prosecutor's Office. Meanwhile, other inhibiting factors needed are increased socialization to the community which should be carried out in order to facilitate the ticketing process in the future.

A Review: RFID Smart Parking System Using IOT

Abstract: These technologies are RFID readers, RFID writers, RFID barcode readers, RFID smart sensors, and RFID controllers. In this study, a solution was provided to the problems encountered in parking management systems using technology. RFID.RFID readers, RFID tags, computers, barriers, and software are used as the main components of RFID technology. The software was managed for the management, control, transaction reporting, and operation of parking lots located in different parts of the city. Check-in and check-out operations will be controlled using RFID readers, tags, and barriers. Thanks to this technology, personnel costs will be significantly reduced. In the future, it will be possible to see unattended, safe, and atomized parking lots operating with RFID technology. Check-in and check-out will be processed quickly without having to stop the cars in order to avoid traffic jam problems during these processes. Drivers will not have to stop at traffic points and parking tickets will be out of order when checking in and out. Ticket stuffing problems will also be avoided for ticket processing machines. Vehicle owners will not have to make the payment each time they leave, so faster traffic will be possible, and since there will be no waiting at check-in and check-out, it will avoid gas formation resignation. An atomized revenue tracking system, a car tracking system for charging and a power station were developed and used the parking lot location system. Instead of parking cars on the streets, a more modern and faster parking system has been developed. Keywords: IOT, Nodemcu, Rfid module, LCD display.

Motivational determinants of digital ticketing: the mediating effect of service satisfaction and the moderating effect of psychological discomfort

PurposeThe purpose of the study was (1) to examine the motivational composites determining consumers' continued intention to use digital ticketing via self-service technology (SST) by integrating service satisfaction and (2) to ascertain the differences between consumers according to their psychological discomfort toward technology.Design/methodology/approachData were collected using a structured questionnaire, and a total of 323 were included in the analysis. Partial least squares structural equation modeling (PLS-SEM) was utilized to test motivational determinants of digital ticketing. In addition, permutation-based multi-group analysis was performed to investigate the differences between consumers with high and low technology discomfort.FindingsBoth intrinsic and extrinsic motivation are positive predictors of continued intention to use digital ticketing, but only intrinsic motivation has a positive impact on continued intention through service satisfaction. Moreover, the relationship between intrinsic motivation, service satisfaction and continued intention was stronger for consumers with high psychological discomfort than those with low psychological discomfort.Originality/valueGiven the conspicuous characteristics of the digital ticketing process for sporting events, the insights gained from the study may be of assistance to researchers and practitioners in understanding sport consumers' ticket consumption behavior and the determinants of SST usage.

Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing

PurposeThis study aims to draw the attention of business process management (BPM) research and practice to the textual data generated in the processes and the potential of meaningful insights extraction. The authors apply standard natural language processing (NLP) approaches to gain valuable knowledge in the form of business process (BP) complexity concept suggested in the study. It is built on the objective, subjective and meta-knowledge extracted from the BP textual data and encompassing semantics, syntax and stylistics. As a result, the authors aim to create awareness about cognitive, attention and reading efforts forming the textual data-based BP complexity. The concept serves as a basis for the development of various decision-support solutions for BP workers.Design/methodology/approachThe starting point is an investigation of the complexity concept in the BPM literature to develop an understanding of the related complexity research and to put the textual data-based BP complexity in its context. Afterward, utilizing the linguistic foundations and the theory of situation awareness (SA), the concept is empirically developed and evaluated in a real-world application case using qualitative interview-based and quantitative data-based methods.FindingsIn the practical, real-world application, the authors confirmed that BP textual data could be used to predict BP complexity from the semantic, syntactic and stylistic viewpoints. The authors were able to prove the value of this knowledge about the BP complexity formed based on the (1) professional contextual experience of the BP worker enriched by the awareness of cognitive efforts required for BP execution (objective knowledge), (2) business emotions enriched by attention efforts (subjective knowledge) and (3) quality of the text, i.e. professionalism, expertise and stress level of the text author, enriched by reading efforts (meta-knowledge). In particular, the BP complexity concept has been applied to an industrial example of Information Technology Infrastructure Library (ITIL) change management (CHM) Information Technology (IT) ticket processing. The authors used IT ticket texts from two samples of 28,157 and 4,625 tickets as the basis for the analysis. The authors evaluated the concept with the help of manually labeled tickets and a rule-based approach using historical ticket execution data. Having a recommendation character, the results showed to be useful in creating awareness regarding cognitive, attention and reading efforts for ITIL CHM BP workers coordinating the IT ticket processing.Originality/valueWhile aiming to draw attention to those valuable insights inherent in BP textual data, the authors propose an unconventional approach to BP complexity definition through the lens of textual data. Hereby, the authors address the challenges specified by BPM researchers, i.e. focus on semantics in the development of vocabularies and organization- and sector-specific adaptation of standard NLP techniques.

Analyzing content of tasks in Business Process Management. Blending task execution and organization perspectives

An efficient organization, management, and execution of tasks are central for the successful functioning of any organization. This topic was on the research agenda already in the early 1950s and keeps attracting the scientific community's attention today. Continuous advances and penetration of technologies in organizations are expected to increase task variety and complexity. This creates a constant demand for new methods to analyze, measure, manage, and execute tasks. In this study, we extract relevant task content aspects from textual task descriptions and build a task content model as a basis for the development of various decision-support solutions for process workers and managers. Using the Theory of Situation Awareness, we specify a method for analyzing and measuring the content of tasks and illustrate it by an industry example of ITIL IT ticket processing. We refer to the Strategic Alignment Model while discussing the implications for task management and execution research and practice.

Penerapan Firebase Realtime Database pada Aplikasi E-Tilang Smartphone berbasis Mobile Android

Traffic violations are familiar things on the highway. For road users who commit traffic violations will be given sanctions such as reprimands, warnings or given a ticket. The speeding ticket is a medium for the police to write fines and violations against road users who commit traffic violations. In this modern era ideas and ideas have emerged to develop a system or application that can facilitate the performance, needs and human activities through an intermediary smartphone. E-ticketing is a digitization of the manual ticketing process that fills offenders data on the ticketing sheet. The e-ticket helps the police in the ticketing process by entering data in the application, utilizing the Firebase Realtime Database technology through smartphone intermediaries. The purpose of this study is to create a traffic violator or E-ticketing system using the Firebase Realtime Database technology. Then provide attachments to offenders in the form of notifications through the E-ticket application, and assist the police in an effort to deal with traffic offenders. The results of this study showed 80.5% of respondents rated the Application of Firebase Realtime Database on the Android-based Smartphone Mobile E-Ticket Application in accordance with the needs of the police in carrying out the ticketing process.

Aplikasi Pendeteksi Plat Nomor Kendaraan Berbasis Raspberry Pi Menggunakan Website Untuk Pelanggaran Lalu Lintas

Motorized vehicles in Indonesia consist of two-wheeled vehicles and four-wheeled vehicles. The number of motorized vehicles is increasing every year. The higher the vehicle volume the higher the level of traffic violations. Every violator will be charged a ticket by the ticketing officer if the vehicle user does not obey the driving rules. The ticketing process in Indonesia is still manually using paper by writing violations committed by violators on a piece of paper. This article is an attempt to make it easier for the public and police in traffic violations. This article is designed for vehicle license plate detection applications and traffic violation websites. The plate identification process begins with taking a plate image through a Raspberry Pi-based camera or webcam. The plate image results using the Raspberry Pi camera are carried out by processing the vehicle plate digital image by segmentation methods and Optical Character Recognition (OCR) using matlab. The vehicle plate character results obtained are used as input to identify traffic violations. The form of traffic violations can be seen on the traffic ticket website. Based on the results of OCR testing proved to be able to recognize the image of the vehicle plate. Raspberry Pi based camera for long distance or wireless communication. The results from the traffic ticket website are used as evidence to process motorists who have violated traffic.

Pelaksanaan Sanksi Denda E-Tilang Bagi Pelanggar Lalu Lintas

One solution to enforce traffic violation is by using E-ticket (e-tilang) penalties for traffic violators. Conceptually, E-tilang is the settlement of electronic-based traffic violation cases through information system and technology, as stated in Article 1 number 2 of the Republic of Indonesia Supreme Court Regulation Number 12 of 2016 concerning how to resolve traffic violation cases. E-tilang is considered able to provide more practical and fast service compared to conventional ticket. The problem in this study is to identify how is the implementation and constraints of the e-tilang system fine sanctions in the settlement of traffic violations cases in Banyumas police station jurisdiction? This research is an empirical study using sociological juridical approach. The data is processed in a qualitative descriptive manner. The focus of this research is the implementation of e-tilang penalties for traffic offenders in Banyumas. The results of this study describe the application of e-tilang to facilitate the speed, convenience, and openness of the implementation of the ticketing process to replace in-place ticketing process.

Q-방법론을 이용한 항공사 선택속성에 따른 고객 유형화 연구 : 대형항공사와 저비용항공사 비교

This study was conducted to classify Airline Customer by Selection Attributes between Full Service Carrier(FSC) and Low Cost Carrier(LCC) using Q-methodology. 28 Q-statements were extracted from research articles and in-depth interviews with Airline professionals and customers. 30 people who have air travel experience within recent 1 year were selected to classify the Q-samples. The results of this study revealed two types of customer characteristics for both full service carrier and low cost carrier. The first type of customers who prefer Full Service Carrier was called 'reservation, ticketing preference' and the other type was 'national airlines and safety preference'. And the first type of the customers who select Low Cost Carrier was called 'Airline image preference' and the second type was 'reservation, ticketing preference'. It is identified that reservation and ticketing process are very important attributes for the customers who select both Full Service Carrier and Low Cost Carrier. The results of analysis guide the directions marketing strategies to satisfy various customer needs and sustainable development. It also delivers administrative and practical implications.

NFC Solutions for Purchasing Public Transport Tickets at Babahoyo Terrestrial Terminal

Buying tickets at the Babahoyo terrestrial terminal can become a slow process, causing delays and costs for users to queue to be able to mobilize to the different destinations on o er. The objective of the project is to demonstrate the feasibility of using the computer system that implements NFC technology through mobile phones and smart cards that allow to speed up the purchase process, all for frequent travelers who must use this service. The data presented in this article were obtained through an exploratory study of qualitative and quantitative nature. The people who participated in the study were the users of the Babahoyo terrestrial terminal transport, who answered questions to determine their level of acceptance to a computer system using NFC technologies and the results determined that a large majority were available to use telephones and smart card readers. About 90% of respondents believe that the software will have a positive impact on the ticketing process at the Babahoyo terrestrial terminal. Even in the country, the advantages of NFC have not been seen, however, it is expected that by 2018 will have a high impact by the use of applications that make use of the benefits provided by this technology. NFC technology emerged about 15 years ago, however, in Ecuador has not yet become popular the use of it.

The role of the psychology of driving in the reduction of traffic accidents: The French experience

من المتداول عموما هو اعتبار حوادث المرور كنتيجة لتفاعل ثلاث عناصر في علاقة جدلية فيما بينها: (السائق، السيارة، البنية التحتية) ونقصد بالبنية التحتية كل ما يتعلق بالطريق وصيانته وعلامات المرور. وبالتالي فإن كل حادث مرور يمكن تفسيره بخلل في عنصر أو جل هذه العناصر. لقد ساهم فريق العمل الذي نشرف عليه في إثراء سياسة السلامة على الطرقات الفرنسية بتطويره لمناهج جديدة. من بين هذه المساهمات نذكر إضافة عنصر رابع وهو "التنظيم" ليصبح النموذج الحالي (السائق، السيارة، البنية التحتية، التنظيم). اليوم معظم الخبراء الفرنسيين يستخدمون هذا النموذج. ونحن نعتبر أن البلدان التي تكون فيها عنصر "التنظيم" ضعيف أو متعثر على الرغم من أن السيارات في حالة جيدة والطرقات كذلك في حالة جيدة، فإن ذلك لا يعطي أي نتيجة إيجابية. بل نتوقع بالأحرى نتيجة سلبية لان السائق عندما يجد نفسه في ظروف مثالية (طريق جيد وسيارة جيدة) فإنه ينحو غالبا إلى السير بسرعة مفرطة لانعدام الشعور بالخطر. وبالتالي تصبح الظروف المثالية أكثر إنتاجا للحوادث الخطيرة والظروف الرديئة أقل إنتاجا لها. لقد ساهمنا في تفعيل نظرية تشرح هذا التناقض الصارخ الذي مأتاه العامل البشري...

Routing-as-a-Service (RaaS): A Framework for Tenant-Directed Route Control in Data Center

In a multi-tenant data center environment, the current paradigm for route control customization involves a labor-intensive ticketing process where tenants submit route control requests to the landlord. This results in tight coupling between tenants and the landlord, extensive human resource deployment, and long ticket resolution time. We propose Routing-as-a-Service (RaaS), a framework for tenant-directed route control in data centers. We show that RaaS-based implementation provides a route control platform where multiple tenants can perform route control independently with little administrative involvement, and the landlord can set the overall network policies. RaaS-based solutions can run on commercial off-the-shelf (COTS) hardware and leverage existing technologies, so it can be implemented in existing networks without major infrastructural overhaul. We present the design of RaaS, introduce its components, and evaluate a prototype based on RaaS.