Ticket Purchase Research Articles

Application of Online Ticket as a Method in Purchasing Bus Tickets

The purpose of this research is to identify whether the application of online ticket as a method in purchasing bus tickets can be fully implemented or not. The research method used a descriptive method to analyse the application of online ticket in the XYZ autobus companies. XYZ autobus company is one of the company in Bandung that engaged in bus-based transport service especially tourism. The results of this study are to determine the effect of the online ticket on consumers and autobus companies. Also, the research was obtained based on observations and exploring sources related to the bus ticket purchase process by conducting surveys, interviews, and analysis. After doing the research, it can be concluded by applying online ticket is influential for consumers and companies. For consumers, the online ticket makes it easy to purchase tickets, because the consumers do not need to come to the sales agent for purchasing bus tickets. As for the companies, online tickets affect managing transaction data, safer and as a promotional media for the companies.

Season Ticket Buyer Value and Secondary Market Options

We investigate the impact of secondary market options on season ticket buyers’ ticket purchase and usage decisions.

Analysis Of Passenger Perception On Ferry Port Service Of Mengkapan At Siak District, Riau Province Using Importance Performance Analysis

The Ferries Port of Mengkapan, Apit River, Siak District, Riau Province. The port plays an important role in improving the economy, particularly the field of transport for the local population. Based on observations in the field, there are some services that have not run well, soservice users were dissatisfied and uncomfortable while in The Ferries Port of Mengkapan. The method used to analyze the existing problems, ie Customer statisfaction Index and Importance Performance Analysis. Based on the analysis results obtained passenger satisfaction index of 43.9%, and there are nine service attributes that are in quadrant I, which should be improved and enhanced. The suggestions for the Port Authority, namely: (1) held Air Conditioner (AC) 4 pieces of 1.5 PK in the waiting room, repair the damaged chair, and clean the waiting room every day; (2) clean the toilet every day and ensure the availability of clear water; (3) conduct a complete information service facility; (4) expand the parking lot ready for loading and parking shuttle; (5) held a health facility; (6) held an emergency rescue facilities; (7) held CCTV; (8) improve the ticket purchasing process; (9) ensure timely arrival and departure of ships. Keywords: Analysis; Passenger Perception; Importance Performance Analysis.

Legal Protection for Domestic Airlines Consumers Related with Ticket Purchasing

Penelitian ini bertujuan untuk mengetahui perlindungan hukum bagi konsumen terhadap Penerapan Batas Atas dan Batas Bawah Pembelian Tiket Pesawat berdasarkan Peraturan Menteri Perhubungan Nomor PM 14 Tahun 2016. Penelitian ini merupakan penelitian hukum normatif dengan menggunakan pendekatan kasus (case approach) dalam bentuk penelitian lapangan (field research). Hasil penelitian menunjukkan perlindungan hukum bagi konsumen terhadap Penerapan Batas Atas dan Batas Bawah Pembelian Tiket Pesawat pada dasarnya telah diatur dalam Peraturan Menteri Perhubungan Nomor PM 78 Tahun 2017, bahwa maskapai yang melakukan pelanggaran terhadap ketetapan batas atas tarif maskapai penerbangan dapat dijatuhi sanksi. Namun dalam implementasinya, belum ada yang diberikan sanksi, meskipun telah ditemukan adanya pelanggaran terhadap aturan tentang batas atas tarif jasa penerbangan di Manokwari. Upaya hukum bagi konsumen dalam hal terdapat harga tiket pesawat yang tidak sesuai dengan Peraturan Menteri Perhubungan Nomor PM 14 Tahun 2016 yakni dapat memberikan informasi atau laporan pengaduan dari masyarakat kepada dinas perindustrian dan perdagangan atau lembaga swadaya masyarakat yang bergerak dibidang perlindungan konsumen. Ganti kerugian yang berhak diterima apabila terbukti terdapat maskapai jasa penerbangan yang menetapkan tarif di luar ketentuan batas atas taris jasa penerbangan adalah ganti kerugian materil berupa selisih harga yang seharusnya dan kerugian imateril berupa bunga atas jumlah kerugian materil yang diderita konsumen.

Case Study on TGV Cinemas SDN BHD

The project is about a case study on TGV Cinemas Sdn Bhd. TGV Cinemas is one of Malaysia’s premier film exhibition companies and established its name as a pioneer of cinema industry. We focus on the issues faced by this company which are inefficiency of customer services such as call centre and online movie ticket purchase, employees’ services, unreasonable food and beverages prices and maintenance of hall. The methodology that we employed to conduct this project is by interviewing the employees, distributing questionnaire among random people and online research. This study will discuss the solutions that can be implemented by the company to solve these problems which are improving their website system, expand employees’ skills, adjust their prices for foods and beverages and perform regular inspection. Keywords: TGV, Cinema Industry, Customer Services, Employees’ Services, Unreasonable Food and Beverages Prices, Maintenance of Hall

On Anti-terrorism Warning Mechanism Based on Railway Ticket System

In this article, taking the anti-terrorism system of the train as an example, and integrating of the current resources and the data, author establish the warning platform, and the new model of purchasing the railway ticket scientifically, in order to warn the terrorism. The existing anti-terrorism model is imprecise, and it is very single model which we use to hunt for terrorist. Especially in the periods of security. By analyzing the existing tickets purchasing system, and the writer build a proper data analysis model on the ticket purchasing system, in order to check the ticket purchasers, and listing the suspicious person, so that we can take effective measures before terrorist acts. After years of development, the big data technology has become increasingly mature, and played a very important role in the commercial field. The big data warning technology relies on the big data technology. The purpose is forecasting and alarming the potential terrorist threats,[1] and analysis of intelligence of terrorism.[2] However in terms of crime warning and criminal investigation, it is necessary to research further how the technology serve the anti-terrorism and anti-riot work. Actually, due to the wide range of criminology research,[3] at present, there are data barriers and inaccurate prediction in most countries. In this research, by using the existing train ticket database system, the author tries to set up a new data warning model, which can provide timely warning and judgment for terrorist activists.

Evaluasi Penyelenggaraan Tiket Terpadu Antar Moda (TITAM) di Stasiun Gambir

Organizing TIT AM or inter-modal integrated ticketing is a form of public transport service impravement in praviding service and convenience for the users in order to support the implementation of inter-modal transport effectively and efficiently. By using conjoint analysis method is expected to knaw the preferences of respondents in the implementation of TIT AM, while the descriptive analysis is used to evaluate the implementation TIT AM. The results shaw that not many people who knaw TITAM evident from the survey results there are 60% of respondents do not know TITAM. Hawever, the expected of respondents by TITAM implementation is to increase comfort and to reduce queues in the purchase of tickets to make shorter travel time. Through conjoint analysis method was concluded that the willingness of society to the implementation of TIT AM are buying tickets online and manual (in combination), and type of electronic tickets, as well as connecting mode of train, bus and ship the first choice of respondents who indicated the highest utility or satisfaction for service users. Keywords: integrated ticket, conjoint analysis

Determining the key factors contributing to children's theatre ticket purchases at Afrikaans arts festivals in South Africa

In South Africa, the popularity and rapid expansion of festivals are resulting in festivals competing for revenue and visitors’ leisure time. Many Afrikaans arts festivals in SA are experiencing declines in ticket sales and/or visitor numbers, thereby threatening the sustainability of this attendee market. However, another concern is the ageing of this attendee market. Festival organizers/marketers should therefore not only have a good understanding of the needs and preferences of their attendee market; but they should also ensure that their future markets (namely younger generations) are secured. It is evident that exposing children to the arts increases their love for and likelihood to support the arts in adulthood. It is therefore vital to ensure that the key factors contributing to children's theatre ticket purchases at South African Afrikaans arts festivals are determined. Although children's theatre is incorporated into these festivals’ programmes, attendance is often poor. The aim of this study is therefore to determine the key factors that contribute to children's theatre ticket purchases at Afrikaans arts festivals in South Africa. Self-administered questionnaires were distributed at the Klein Karoo National Arts Festival (KKNK), Vryfees National Arts Festival, and the Aardklop National Arts Festival among the parents attending children's theatre productions with their child/ren. The research is exploratory in nature, whereby an exploratory factor analysis was conducted on the aspects contributing to the purchasing of these tickets, followed by ANOVAs for more in-depth analysis of the factors. Five factors, namely Parent–Child Activity, Production Credentials, Supporting the Arts, Value and Marketing and Media were identified. The results will help festival organizers develop strategies to attract more children and increase children's theatre ticket sales at arts festivals; thereby better securing this future market and ultimately the sustainability of arts festivals in South Africa.

Popular Music Fans and the Value of Concert Tickets

ABSTRACTIn an age of streaming, popular music fans have shifted their expenditures on recordings to concert tickets. That shift raises the question of how fans discuss the value of concerts. As an answer to that question, this article argues that three key considerations – financial, emotional, and experiential – shape the discussion because of their influence on ticket purchases. Informed by John Fiske’s notion of capital accumulation, the article demonstrates that argument through a textual analysis of online conversations among fans of U2, Guns N’ Roses, and Coldplay. It concludes that those considerations have implications for fair pricing and profit sharing in the context of a consolidated concert industry that favors the few at the expense of the many.

Marketing Strategies for Performing Arts Audiences: Characteristics of Ticket Purchasers

ABSTRACT Symphony orchestras are finding it increasingly difficult to fill the seats in their halls. We use multiple regression to examine how characteristics of attendees, such as income, education, and age, affect subscription and single-tickets sales. Using recent data, we find that subscription ticket buyers are more sensitive to prices than single-ticket buyers, although demand for all ticket categories is inelastic. A population with higher incomes is more likely to purchase tickets, although the percentage increase in sales is relatively small. Those with a college education are more likely to attend concerts. In addition, we find that consumers ages 35 to 49 are less likely to attend concerts and those 50 years and above are more likely to attend. We use these results to discuss policies that management can implement to increase ticket sales.

Segmentation of Theatre Audiences: Latent Class Approach for Combined Data

Theatrical productions are perishable goods, since the tickets for a particular play cannot be inventoried and sold after the time of the play. In the revenue management of a perishable good, price discrimination is widely used. Since the theatre audience is heterogeneous in terms of visit purpose, ability to perceive quality, willingness-to-pay, the strategy of price discrimination should be developed in the context of theatre segments. In this paper, we segment consumers of the Perm Opera and Ballet Theatre and propose marketing instruments to increase theatre revenue. Since the development of a detailed price discrimination strategy requires data on consumer purchase history, behavioral and socio-demographic characteristics, we combine two data sources: data on ticket purchases and survey data. Using a modication of a latent class logit model for joint revealed and stated preference data we identify four segments of the theater's audience. The study reveals theatregoer segments with dierent willingness-to-pay for performance and seat location characteristics, which allows the development of detailed recommendations on the pricing strategy for various theatre audiences

Improving Service Quality With the Fuzzy TOPSIS Method: A Case Study of the Beijing Rail Transit System

Rail transit (RT) has been favored by passengers because it effectively alleviates the problems of dense population, housing shortages, small natural areas, and serious air pollution in urban centers. In this paper, we propose a framework that combines statistical analysis, fuzzy theory, and the technique for order preference by similarity to an ideal solution (TOPSIS) to evaluate the service quality of RT. First, the passenger perception of service quality is modeled as trapezoidal fuzzy numbers from the fuzzy theory, which solves the uncertainty problem of passenger perception that how factors affect service quality. Next, a case study that evaluates the service quality of the Beijing metro system is proposed using the fuzzy TOPSIS method. During the evaluation process, 8011 surveys are collected from 16 metro lines operated by Beijing Metro Operating Company Ltd. The evaluation results show that transfers, in-vehicle experience, and ticket purchases or recharges are the three factors that passengers find most unsatisfactory about metro travel and that need to be greatly improved in the future construction and management of metros. Furthermore, we analyze the stableness of the fuzzy TOPSIS method by the ranking change of service quality for a line from different comparison sets of metro lines. Finally, we provide suggestions and guidance for the optimization of RT infrastructure and investment.

Prospects for the use of blockchain technology in the tourism industry

Nowadays, Blockchain is one of the most desired technologies, because almost every industry seeks to apply it. Tourism was no exception. Manufacturers of services on the basis of a distributed database claim that thanks to the blockchain it is possible to completely get rid of the monopoly in the market, which in turn will lead to lower prices for services and increase the level of tourist comfort. The technology was first applied to the Bitcoin network. Now blockchain finds application in a wide variety of areas, from processing financial transactions to storage of data on the purchase of virtual cats. The tourism sector can use the blockchain to store publicly available information about the quality of hotels and the behaviors of tourists, to process transactions for the purchase of tickets and reservation of housing, to create databases for storing identity cards, etc. The subject of the article research is the use of blockchain in the tourism industry. The goal is to analyze the current state and determine the prospects for using blockchain technology in the tourism business. The tasks are to highlight the main problems and prospects for using the blockchain, as well as formulating a strategy for using this technology in the tourism market as a means of improving the quality of travel. The study uses theoretical, methodological and systematic methods of source analysis, including statistical materials, regulatory documents, scientific articles to assess the state of the use of blockchain technology in tourism and the prospects for its application. The following results were obtained: the main directions of the use of the blockchain in tourism were identified, its influence on the creation of a more diverse and flexible offer in the tourism services market. It is concluded that blockchain technology can provide greater security and transparency in the tourism industry thus increasing its profitability, which in turn affects the creation of new jobs and the standard of living of the population.

Revisiting public transport service delivery

Making Public Transport services more attractive and effective requires attractive and effective ticketing. This requires a clear understanding of user attitudes, needs and expectations. This study explored commuters’ attitudes to fare collection and verification and the underlying factors, their acceptance of the policy of “No-ticket-purchase on-board” and their preferences for fare verification options. Commuters rated their agreement with 17 ticketing related statements in a cross-sectional questionnaire survey conducted along the corridor with the largest proportion of cross-county commuting in Sweden, Stockholm – Uppsala. Four sets of hypotheses were then tested. The average scores were normally distributed and hence analysed using a two-way ANOVA. A One-way chi-square test was conducted to determine the commuters’ preference for fare verification approach. A t-test was used to analyse the perceived quality of ticketing and the commuters’ reaction to the policy of “No-ticket-purchase on-board PT vehicle”. Whilst the results showed that the commuters were relatively uniform in their attitudes, income, commuting route, ticket type and ticket purchase channel affected their attitudes. They were neutral to the policy of “No-ticket-purchase on-board”. Their attitude to fare collection was more positive than that of fare verification and they showed a preference for automatic fare verification. The study highlights a number of policy implications and recommends further research on the feasibility of passive fare verification and on commuters’ preferred options for fare verification.

Level of Service Analysis for Metro Station with Transit Cooperative Research Program\xa0(TCRP) Manual: A Case Study\u2014Shohada Station in Iran

One of the main infrastructures in rail transportation is metro station. Obviously, analyzing and improving the capacity of the stations will ultimately lead to improved performance of the overall network. The capacity of metro station is the ability of the station and its associated spaces to create safety and comfort for the number of passengers expected to use the station. In this research, volume of passengers in the Shohada Square metro station has been used and simulated using VISSIM software. By the results of the simulation and regarding TCRP manual, six scenarios were analyzed in this research and different conditions were evaluated. Two main solutions for improving the performance of station were considered. It shows that the decision to remove the manual ticket purchase location will result in a 43% improvement in the performance of control space section and the approach to reducing the headway of trains from 240 s to 180 s will increase the amount of accessible space for each pedestrian in the platform to 35%. The method presented in this study can be used to evaluate and analyze other metro stations and even other transportation network stations.

PENGARUH BRAND IMAGE AIR ASIA TERHADAP KEPUTUSANPEMBELIAN TIKET MASKAPAI PENERBANGAN PADA KONSUMEN PEGANGSAAN DUA

The objective of this research is to analyze the influence of brand image on purchase decision. Researcher finds the problem when the airlines start the development in Indonesia, one of them is Air Asia. Air Asia is a company which provides airlines transportation service, besides it is awarded by Skytrax as The World’s Top Low-Cost Airlines of 2016. Researcher wants to know that the brand image of Air Asia as low cost airline influences the consumer purchase decision of airline ticket in Pegangsaan Dua, North Jakarta region.This research uses concept of marketing communication, cover brand image and consumer purchase decision. By those concepts it can be understood the factors in variable which researcher choose. Researcher try to analyze how big consumer decision in airline ticket purchasing was influenced by Air Asia brand image.The method used is quantitative method with descriptive approach. This research took brand image of AirAsia as the research object. In the study author collected data through questionnaires that distributed to 100 respondents who were in the area Pegangsaan Dua, North Jakarta. Questionnaire data that have been obtained, then processed with SPSS 20.0.The method of this research showed that the distribution of the data is normal. By this research it will be showed that there’s influence of Air Asia brand image on consumer purchase decision of airline ticket in Pegangsaan Dua, North Jakarta region is 37,2%.Conclusion of this research is the value of product or service in consumer’s mind can influences consumer purchase decision. In this research it is showed that besides the brand image, sales promotion is also the other factor which can influences consumer purchase decision of airline ticket. Keywords: Brand Image, Purchase Decision, Airline Ticket

Psychological benefits of attending the theatre associated with positive affect and well-being for subscribers over age 60

Objectives: Although late adulthood may be a time of greater well-being, optimal aging still characterizes a minority of older adults. Understanding how individuals achieve well-being across adulthood is important for intervention and social policy. We focused on how attending live theatre might enhance the well-being of a sample of 53 season ticket holders aged 60 and older. Based on a previously tested conceptual framework, we hypothesized that post-performance reports of social-cognitive experience while at the play would predict post-performance positive affect, which in turn would predict well-being.Method: The sample was a subset of volunteers from a large survey study of theatre ticket purchasers. They completed baseline and two-year follow-up measures of well-being, and questionnaires immediately after attending seven plays across two seasons: measures of social engagement, belonging, flow, positive affect, and their reactions to the plays.Results: We found that sense of belonging, social engagement, and flow were associated with positive affect after performances, as hypothesized. We also found that the cumulative positive affect experienced after plays in the two seasons predicted change in well-being between baseline and follow-up.Conclusion: Our findings suggest that attending performances is a combined social, cognitive, and affective experience that transcends entertainment. Future research might investigate whether the psychological benefit model we assessed will generalize to other leisure activities that create similar engagement. The findings have implications for individuals seeking to promote their own well-being, and, possibly more importantly, for policies that support enriching cultural opportunities, particularly in the arts.

Analyzing high speed rail passengers’ train choices based on new online booking data in China

This study explores two nonparametric machine learning methods, namely support vector regression (SVR) and artificial neural networks (ANN), for understanding and predicting high-speed rail (HSR) travelers’ choices of ticket purchase timings, train types, and travel classes, using ticket sales data. In the train choice literature, discrete choice analysis is the predominant approach and many variants of logit models have been developed. Alternatively, emerging travel choice studies adopt non-utility-based methods, especially nonparametric machine learning methods including SVR and ANN, because (1) those methods do not rely on assumptions on the relations between choices and explanatory variables or any prior knowledge of the underlying relations; (2) they have superb capabilities of iteratively identifying patterns and extracting rules from data. This paper thus contributes to the HSR train choice literature by applying and comparing SVR and ANN with a real-world case study of the Shanghai-Beijing HSR market in China. A new normalized metric capturing both the load factor and the booking lead time is proposed as the target variable and several train service attributes, such as day of week, departure time, travel time, fare, are identified as input variables. Computational results demonstrate that both SVR and ANN can predict the train choice behavior with high accuracy, outperforming the linear regression approach. Potential applications of this study, such as rail pricing reform, have also been identified.

«IT WAS RECENTLY, IT WAS A LONG TIME AGO ...»: DETAILS OF THE DAILY LIFE OF THE RESIDENT OF THE RUSSIAN PROVINCE OF THE LATEST QUARTER OF THE XX CENTURY IN THE DIARIES OF L.N. BOLSHAKOV

The article analyzes the diary entries of the honorary citizen of the city of Orenburg, the scientist and public figure, the writer L.N. Bolshakov. From 1984 until his death, the thinker kept a diary, which is now in the family archive of his daughter, Tatyana Leonidovna Bolshakova. In the world historical science, from the middle of the twentieth century, a turn has been made from the history of states and large social groups to the history of the individual Man, to the history of everyday life. However, in the same period in Russian society, the tradition of keeping a diary is lost. In this regard, L.N. Bolshakovs diaries have an importance value as a historical source.
 The article gives an analysis of L.N. Bolshakovs diaries in that part of it that relates to the specifics of everyday life of the provincial Russian intellectual of the 1980-ies and 1990-ies: long-distance telephone communication, hotel accommodation, postal services, the purchase of air and railway tickets, and pens. The political context of everyday life is deliberately left out. The value of the diary and the epistolary heritage of L.N. Bolshakov as a historical source, on the basis of which it is possible to analyze not only the aspects of the authors biography, but also the peculiarities of the daily life of people of his circle of communication, the intelligentsia of the late Soviet era.
 The conclusion is drawn that the diaries of L.N. Bolshakov is a historical source that can make an important contribution to the reconstruction of life of an ordinary Russian in the 1980-ies and 1990-ies, with all its nuances, temporary and even material costs.

Live streaming as participation: A case study of conflict in the digital and physical spaces of "Supernatural" conventions

Mobile digital technologies allow copresence in digital and physical spaces, including those surrounding fan conventions. Fans attending these events may wish to share real-time experiences with a wider online community who are keen to participate. However, this can create conflict with other stakeholders. This case study of activities that took place in 2016 and 2017 during Supernatural (2005–) conventions run by Creation Entertainment uses ethnographic and survey methods to examine the effect of technology platforms used for online participation during these events, including live streaming apps such as Periscope. Results show that live streaming provides positive benefit both for fans and the event organizers, and that the liveness of streams can be critical to community building and can encourage ticket purchase. However, lessons can be learned regarding transitions and boundaries between grassroots fan activity and commercial service.