Ticket Purchase Research Articles

Electronic Ticketing System for Monuments and Museums

Being one of the largest networks of ticketing systems operating over 1,015,000 km and transporting over 22 million visitors daily, e-ticketing systems spend over CR 94,000 to operate efficiently. From the recent proposal for smart cities, ticketing systems are projecting to museums and cultural monuments with the current trend towards digitization, smart ticketing systems are the most of the hour. Of the 94,000 kr. is an exorbitant salary of 23,500 kr. spent on paper that can be subsidized using effective alternative techniques. The smartphone, which has a profound effect on people's daily routine, can be used for paperless ticketing. In today's digital era, the way we access and experience cultural heritage sites, such as museums and monuments, is evolving. Traditional paper tickets and long queues are fast becoming outdated, replaced by more efficient and user-friendly digital solutions. This project explores the development of a Mobile based ticketing system that simplifies the ticket purchase process for visitors, provides easy entry verification through QR codes, and enhances security with biometric authentication. Beyond improving the visitor experience, this system helps site administrators manage visitor flow, protect against fraud, and even reduce environmental impact by going paperless. The application’s aim is to create a seamless and enjoyable journey for visitors—from purchasing tickets to entering the site—while providing insightful data for site managers on visitor patterns and peak hours. This digital transformation reflects the larger trend of integrating technology into our everyday experiences, making heritage sites more accessible, sustainable, and enjoyable for everyone. Key Words: e-ticketing system, digital ticketing ,QR code verification, biometric authentication, visitor management, cross-platform application, flutter framework, paperless ticketing, mobile ticketing solution, cultural heritage sites, museum access control, visitor analytics, crowd management ,secure ticketing system, smart tourism technology

PERANCANGAN UI/UX APLIKASI MOBILE TIKET KONSER “EuFo” MENGGUNAKAN METODE DESIGN THINKING

EuFo is an app that focuses on the purchase of concert tickets, concert news, promotions, and other information. The distribution process of entertainment content, especially concerts, has been transformed by technological advances in the digital entertainment industry. After conducting User Research, the main problems were age filtering for underage users and user difficulties when entering the venue and also complicated and slow validation of concert tickets. Design applications using the Design Thinking method and analyze application performance results using the Usability Testing method as the goal of research. Design Thinking is an innovative approach to problem-solving that focuses on a thorough understanding of the user, creating creative solutions, and repeating iterations to the best results. The study combines components such as Empathize, Define, Ideate, Prototype, and Test. The results showed that the prototype of the concert ticket application was designed with a one-time iteration of changes and tested to ensure that the UI/UX design results matched the primary purpose. In the first and second tests, there's progress between the one and the two. Results in two tests with fifteen informants resulted in a comparison of the results of two tests: direct success 7%, mission unfinished 0%, misclick rate 5% and duration 10s.

Возможности интеграции функции обмена местами в мобильное приложение «РЖД пассажирам»

Railway transport is traditionally preferred when travelling between 400 and 1000 km. Depending on financial possibilities and personal idea of comfort, passengers choose different types of cars. Despite the fact that the passenger is familiarised with the conditions of travel in advance (at the time of ticket purchase), requests to change seats with fellow travellers are often noted at the moment of boarding, which complicates the work of the car conductor, provokes violation of the Rules of Passenger Transportation and causes discomfort to persons with whom the passenger wants to agree on such an exchange. Despite the de facto existence of the problem, the carrier does not have statistical data on passengers' perception of seat exchange requests. This paper examines the need to introduce an additional parameter in the menu of the mobile application "RZD to Passengers" to enable early legitimate seat exchange in purchased tickets with provision for compensation for the passenger who expresses consent to the exchange in the incoming request. As a methodology of the research a set of methods of analysis, synthesis, deduction and induction was used. The author proposes to improve the quality of passenger service of long-distance trains by preventive solution of the issue of seat exchange, thereby eliminating the probability of conflict situations during the journey and reducing the number of violations of the Rules of Passenger Transport. This article may be of practical interest to companies providing passenger transport services on long-distance trains (e.g. JSC FPC, TC Grand Service Express, LLC Tverskoy Express).

How Does Scarcity Marketing Influence Consumer Behavior in Ticket Sales for The Live Entertainment Industry?

Ensuing the surge of the global live music industry, demand for concerts has escalated and led to the phenomenon of ticket wars—displayed through hypercompetition between consumers when purchasing tickets. By nature, concerts and music festivals have a state of scarcity due to the quota for the attendees to ensure safety protocols in venue occupancy. Scarcity marketing tactics are displayed through the implementation of price tiering in ticket sales. In recent years, the market in Indonesia has shown drastic growth as shown through the demands of consumers from multiple sold-out shows. Scarcity marketing plays a significant role in the succession of ticket sales for many concerts held. In understanding consumer behavior, several questions are raised: How does specific implementation of scarcity marketing influence consumer behavior and perception of the value and urgency in live event ticket sales? Does the application of scarcity marketing raise any unethical concerns related to the fairness of ticket sales for consumers? How do emotions triggered by scarcity marketing link to consumer behavior in live event ticket purchases? This paper aims to understand further consumer behavior regarding live event ticket sales and how they perceive the value of the ticket through qualitative research. Findings through literature review and interviews have shown the correlation between scarcity, consumer behavior, and the emergence of scalpers. Scarcity seemed to influence consumer perception, resulting in a higher perceived value and desirability/demand. Although high enthusiasm brings revenue for the promoters and event organizers, this prompts unethical practices through the presence of scalpers and unauthorized ticket resellers, acknowledging the opportunity to resell tickets for a higher price. Thus, to respond to this issue, suggestions are made to prevent unethical concerns and provide recommendations for promoters and event organizers in the effective utilization of scarcity marketing tactics.

Pengaruh Pemasaran Konten Instagram Akun @Sodfestival terhadap Minat Membeli Tiket Festival Musik “Sound of Downtown”

This study aims to analyze the influence of Instagram content marketing on ticket purchase interest at the Sounds of Downtown (SoD) music festival. The method used is a quantitative approach with data collection through questionnaires to 100 respondents, who are followers of the Instagram account @sodfestival aged 15-26 years. The data analysis technique uses the Pearson Product Moment correlation test, T test, and F test. The results of the study indicate that there is a positive and significant relationship between Instagram content marketing and purchase interest (r = 0.918, p <0.05). In addition, Instagram content marketing has a significant effect on purchase interest with a determination coefficient of 84.2%, indicating that this variable is able to explain most of the variation in purchase interest. The results of the T test (t = 22.864, p <0.05) and F test (F = 522.764, p <0.05) support that Instagram content marketing has a significant effect on ticket purchase interest. Thus, content marketing through Instagram has proven to be an effective strategy in increasing consumer purchase interest at the Sounds of Downtown music festival. Keywords: Engagement, Music Festival, Instagram, Online Questionnaire, Purchase Interest, Internet Users, Online Marketing Strategy

Sistem informasi manajemen ticketing event dengan payment gateway berbasis Node.js dan Next.js

University of Merdeka Malang, which is a private university in Malang City, is one of the music concerts held by one of the faculties, namely FTI Fest. However, in managing this event, various manual methods are still used and tend to be less effective in carrying out transaction processes, especially in terms of ticket sales. Therefore, a management information system is needed that suits your needs. In designing this information system using the waterfall method. The research stages were carried out starting from system requirements analysis, system design, implementation, system testing to maintenance. The results of this research make it easier for admins or event managers to carry out event and ticket management, simplify the process of recording transactions, apart from that, with the existence of a payment gateway, buyers can carry out event ticket purchase transactions anywhere and at any time.

Passenger Service Satisfaction Evaluation of Jakarta-Bandung High-Speed Railway

As competition in the passenger transportation industry intensifies, high-speed railway must continuously improve service quality to win passenger satisfaction and secure a place in the competitive market. The Jakarta- Bandung High-Speed Railway (JBHSR), Indonesia’s and Southeast Asia’s first high-speed rail, commenced operation in October 2023. This study aims to identify areas for service improvement by measuring and evaluating passenger satisfaction and proposing optimization suggestions. Combining domestic and international service quality evaluation schemes and customer satisfaction models, this study employs the Analytic Hierarchy Process (AHP) to construct a passenger satisfaction evaluation system for high-speed rail services from three dimensions: perceived quality, expected value, and perceived value. A passenger satisfaction survey was conducted, and the results were analyzed using AHP and Fuzzy Comprehensive Evaluation (FCE) methods to calculate satisfaction scores. The Importance-Performance Analysis (IPA) revealed that aspects such as ease of ticket purchasing, accuracy of train operation information, and punctuality scored highly in terms of satisfaction. However, items categorized under ‘Concentrate Here’ and ‘Low Priority’ quadrants require further optimization. This study benchmarks successful practices from other countries’ HSR systems and proposes specific improvement measures, including installing free Wi-Fi at stations and on trains, expanding parking capacity with an online reservation system, increasing the number of escalators and elevators at Padalarang Station, and installing electronic displays and enhancing ground signage for better visibility of carriage positions. These measures aim to improve the quality of HSR services and enhance passenger satisfaction.

Implementation and Optimization of Digital Ticket Applications Using Java in Online Sales Systems

Online digital ticket sales have become one of the main methods of distributing tickets for various events, from concerts to transportation. Although many digital ticketing applications are available, there are significant challenges regarding performance, security, and integration with payment systems. This research aims to implement and optimize a digital ticket application using Java in an online sales system to increase efficiency and security. This research methodology includes the development of Java-based applications with a microservices architecture approach, which allows separation of functionality and increases scalability. This application is designed to manage the ticket purchasing process, including event selection, payment, and electronic ticket delivery using QR Code technology for verification. In the implementation process, Spring Boot technology was used for server-side development and JavaFX for the user interface. The results of this research show that the Java-based digital ticket application developed can manage transactions efficiently and safely, and can handle high user volumes without significant performance degradation. These findings provide an important contribution in the field of digital ticket application development and can be used as a reference for implementing similar systems in various sectors.

Application of intelligent internet of things and interaction design in Museum Tour

The rapid development of information technology and the continuous improvement of human spiritual and cultural level have made people's acquisition of knowledge and information increasingly urgent. The information transmission method of traditional navigation systems is single and passive. This study aims to improve user experience and enhance the interactivity of museum visits. This article combines interactive technology in the Internet of Things to conduct in-depth research on the tour guide system in museums. By utilizing IoT technology, optimize the interaction design of the intelligent navigation system, and enhance the convenience and experience of visitors. In the experimental analysis, this article compared the main ticket purchasing methods of tourists, the level of understanding of museum staff about the collection, the amount of information obtained by tourists, and the satisfaction of tourists. The comparison results show that the proportion of electronic ticket purchases has increased by 35 % in terms of ticket purchasing methods. The staff's understanding of the collection has increased by 19 %, the amount of information received by tourists has increased by 12.7 %, and tourist satisfaction has also increased by 24.3 %. The conclusion indicates that the interactive design navigation system based on intelligent Internet of Things and interactive design can effectively meet the needs of different users and provide the public with a richer and deeper cultural experience.

ChatBot-based Bus Ticket Booking Prototype Using WhatsApp

Customer relationship management (CRM) is the most critical part of any business's operations. To deploy CRM at PO Harapan Jaya, a ticket ordering system is required to make things easy for customers. Researchers constructed a chatbot prototype using the WhatsApp app with the goal of making it easier and more efficient for PO Harapan Jaya customers to buy bus tickets. The eXtreme Programming (XP) approach is a strategy for creating a ticket-booking chatbot prototype using WhatsApp. In developing the WhatsApp chatbot prototype for this research, a CRM system is proposed that can collect and manage information entered by customers, ticket purchase history, and produce proof of ticket reservations via WhatsApp chat, which will then be shown to the PO Harapan Jaya admin to obtain bus tickets ordered by customers. Researchers conducted a black box test on the prototype. This study intends to demonstrate how deploying chatbots in the WhatsApp application may speed up the bus ticket purchase process, increase customer service quality, and assist PO Harapan Jaya in optimizing CRM tactics. Based on the extensive programming processes, including planning, design, coding, and testing, it is possible to determine that the final WhatsApp chatbot will work properly and may be used by users to buy PO Harapan Jaya bus tickets. Customers may book tickets, examine departure schedules, and contact the PO Harapan Jaya admin if they have any issues when ordering tickets.

The Influence of Price Perceptions and Service Quality on KAI Access Online Ticket Purchasing Decisions with Trust as Mediation

The transportation sector plays a crucial role in facilitating human mobility, moving production factors, and transporting goods to markets. Trains, with their large transportation capacity and dedicated lanes, are a preferred mode of transport. As part of its community service mission, PT. Kereta Api Indonesia aims to ensure that all citizens, including individuals and organizations, experience convenience, comfort, and security. To achieve this, a study was conducted to measure the impact of price perceptions and service quality on purchasing decisions, with customer trust as the mediating factor. The research involved 74 respondents using the KAI Access application, and the analysis was done using the Smart PLS3.0 tool. The results of the assessment showed that price perception and service quality both had a positive and significant impact on trust. Similarly, price perception and service quality independently had a positive and significant effect on purchasing decisions. Trust was found to play a significant role in mediating the influence of both price perception and service quality on purchasing decisions.

Analis Sentimen Aplikasi Maskapai Penerbangan Lion Air Menggunakan Metode SVM dan Naïve Bayes

Lion Air App is a flight ticket purchase application launched on October 21, 2014. It can be downloaded and used anywhere, anytime. Lion Air App application is available on the Google Play Store and also the Appstore, which aims to facilitate users in the process of purchasing airplane tickets online. online. In several news articles reporting that Lion Air is the world's worst airline. in the world. However, it needs to be realized that the Lion Air application also has many users who give positive, negative and neutral reviews due to several factors. neutral due to the existence of several reviews presented in the Play Store application. This problem was researched for sentiment analysis to get a customer satisfaction rating for the Lion Air application. Lion Air application with the acquisition of 2000 data. In this research, Support Vector Machine (SVM) calculation and Naive Bayes calculation were compared using 80% training ratio and 20% test ratio. In this consideration, 795 positive opinions and 805 negative opinions were used. used, where Support Vector Machine (SVM) with Bigram features became the most superior method with 99.23% precision. method with 99.23% precision, 83.03% recall, 91.75% accuracy, F-1 score of 90.51%.

Analisis Perilaku Konsumsi Masyarakat pada Event dan Konser di Kalangan Mahasiswa di Kota Surakarta

The increasing number of concerts and events in Surakarta has heightened public interest, particularly among university students. However, the organization of these concerts and events indirectly leads to a change in student behavior, making them more consumptive. The purpose of this research is to understand the consumption behavior of the community and its impact on participation in events and concerts in Surakarta. This study uses Jean Baudrillard's theory of consumer society and Theodor Adorno's theory of the culture industry. The research employs a qualitative method with a phenomenological approach. The findings of this study reveal that the consumption behavior and the impact of organizing concerts and events make students more consumptive, as evidenced by the increased purchase of tickets and food, as well as additional expenses incurred to maintain their lifestyle.

User Experience Study on Self-Ticketing Machine in Cinema

Self-ticketing machines have been implemented in cinemas to alleviate long queues during ticket purchases. However, their adoption has highlighted significant usability challenges for many users. This study aims to identify these obstacles and assess user experiences with self-ticketing machines to inform design improvements. This research employed a mixed-method approach involving usability testing and the administration of a User Experience Questionnaire (UEQ) among 125 respondents familiar with self-ticketing machines. Participants were tasked with purchasing tickets, printing them, and accessing transaction history through the machines. The findings revealed that interface complexities significantly impacted task completion times. Moreover, low scores in the stimulation domain of the UEQ indicated a lack of attractiveness and motivation for users. Based on these insights, recommendations include enhancing the interface design to improve intuitiveness, visual appeal, and user-friendliness. Such improvements aim to enhance user satisfaction and streamline the ticketing process, ultimately benefiting both cinemas and patrons.

SOCIAL AND ECONOMIC PRINCIPLES OF HEALTHY LIFESTYLE FORMATION AMONG EMPLOYEES OF HIGHER MEDICAL EDUCATION INSTITUTIONS

In recent years, there has been a sharp decline in the population of Ukraine. For this reason, the promotion of measures aimed at maintaining and improving health is becoming increasingly important. Its implementation requires financial and social support from the state, which is essential. The purpose of this study is to determine the impact of economic and social factors on the adherence to a healthy lifestyle by medical school staff and future doctors. Methodology. The study involved 73 respondents in the age groups of 22-24 and 25-35, of whom 37 were students of 4-6 years of KNMU; 26 were KNMU educators and 10 were educators from V. N. Karazin KNU. The sociological research was conducted by means of a survey. The questionnaire was distributed using Google forms in the relevant groups on Viber, Telegram and Instagram. Results. When analysing the data of the study, the following data were obtained: the observance of a healthy lifestyle is mainly influenced by the lack of financial support, the lack of preferential conditions for the purchase of season tickets or sports equipment. In addition, there is a lack of safe places for mass sports and/or physical culture. Another factor that has a significant impact on the observance of a healthy lifestyle is insufficient health education, as none of the respondents mentioned the implementation of educational activities to clarify the importance and benefits of maintaining and improving one's health and the degree of responsibility that the individual bears. At the same time, the data obtained point to a number of issues that need to be addressed: firstly, it is necessary to improve the legal framework to ensure compliance with a healthy lifestyle; secondly, it is essential to implement measures to support and promote the maintenance of health, in particular the abandonment of bad habits. It is also advisable to provide funding for the creation of safe places for mass sports/physical culture and assistance in the provision of subscriptions and necessary sports equipment on preferential terms. Conclusion. Thus, summarising the above information, it can be concluded that the issue of supporting a healthy lifestyle requires close attention from the state, justification for attracting economic resources and society as a whole. The data obtained are a prerequisite for the development of measures to promote a healthy lifestyle, in particular the promotion and clarification of the positive consequences of observing and maintaining health, with mandatory visual confirmation and clear justification of this statement. At the same time, in order to implement this line of action, it is necessary to take into account the experience of the countries of the European Union, especially with regard to the improvement of the regulatory and legal framework.

Usability Evaluation of Ticket Purchasing Applications, Case Study Public Railways in Indonesia

This study aims to evaluate the usability of a mobile-based application used to facilitate passengers in purchasing train tickets, the Access by KAI application. As an application widely used by the public, the usability evaluation is essential. The evaluation was conducted by measuring usability in three aspects: effectiveness, efficiency, and user satisfaction. The measurement involved 10 respondents who actively use the application. They performed the experiment at the usability laboratory. The level of effectiveness and efficiency was measured using task analysis, analyzing the final results of each respondent after performing five predetermined tasks. The results show that the effectiveness and efficiency of the application are good. However, the measurement of user satisfaction aspect using the SUS (System Usability Scale) method indicates less favorable results. This obviously results in poor user experience (UX) for users. Therefore, the practical implication of this study is the need for improvements to the application, both in the user interface (UI) and existing business processes, to enhance the user experience.

Determinants of Consumers’ Adoption of Mobile Ticketing via Self-Service Technology

The purpose of this study was to examine the determinants of sport consumers’ mobile ticketing adoption by the technology readiness constructs and quality–satisfaction–behavioral intentions framework. A total of 295 participants were included in the analysis. Data analysis was performed using structural equation modeling and PROCESS macro. A content analysis was conducted to provide further insight into the proposed model using open-ended responses. The findings indicate that consumers’ technology readiness alone was not a positive driver of mobile ticketing but suggest a role for technology readiness in promoting mobile ticketing, combined with service quality, satisfaction, and online ticket purchasing. The importance and originality of this study are that it confirms the sport context as a unique and effective vehicle in advancing existing knowledge of consumers’ ticket consumption behavior via self-service technology across various disciplines. Also, the findings can be used to set out recommendations for policy or practice aimed at facilitating and sustaining mobile ticketing consumption.

The Impact of Digitalization on Air Traffic Evolution and Measures of Reducing CO2 Emissions

Abstract In the past couple of decades, the field of digitalization has grown in popularity. Given the substantial amount of research supporting its significance, it can be stated that this phenomenon manages to make its presence felt in any field at the moment, including the air traffic sector. The discussed effects may be seen in almost every element of air transport, whether it is the performance of the aircraft or the passengers' experience from the moment of ticket purchase to the completion of the flight. Between 2009 and 2019, air passenger revenue worldwide increased by 63%, from 374 billion $ to 612 billion $. Before COVID-19, air travel increased significantly. As part of the fourth industrial revolution, the digital transformation manages to change organizational paradigms and working practices while improving performance. Having this in mind, we aimed to identify the impact of digitalization in air flights domain, and what measures could be applied to reduce CO2 emissions. A bibliometric study of the previously conducted research in the area was performed using the Biblioshiny library, based on a set of extracted articles pertinent to the effects of digitalization on the aviation field. The viewpoints of this research emphasise the benefits of digital transformation and highlight the necessity of digitalization in all industries, particularly air traffic.

Pengintegrasian Sistem BLU-E Dan Aplikasi Ferizy Sebagai Mitigasi Kendaraan Over Dimension Over Load (ODOL) Di Pelabuhan Penyebrangan Merak

This study proposes integration between the BLU-e (Electronic Test Pass Proof) system and the Ferizy application to mitigate Over Dimension Over Load (ODOL) vehicles at the Merak Crossing Port. ODOL can endanger the safety of passengers and drivers. The merger of the two systems aims to identify vehicles that violate the dimensions and permitted cargo and prevent them from entering ships at the port. This study explains the concept of ODOL, dimensional and payload limitations, and the importance of vehicle weighing. The proposed method involves inputting class and vehicle class data into the Ferizy app during ticket purchase, then cross-checking with BLU-e data and physical inspection by officers. ODOL vehicles will be detected and prohibited from using crossing services while being warned. This integration is expected to improve security and compliance with ODOL regulations at the Merak Crossing Port.

Assessing the impacts of videoconferences on domestic business flights in Brazil’s post-pandemic era

During the COVID-19 pandemic, society realized that many activities could be conducted remotely, achieving similar or superior results. Several trends were anticipated and consolidated, such as remote work and hybrid activities. In this context, the air transport market was also profoundly affected, and we are still trying to understand the size and depth of the ongoing changes. It has become crucial for airline market strategies to evaluate how the behavior of business passenger demand has changed, considering the new conditions created and the intensified use of information and communication technology (ICT) tools, particularly videoconferencing. The article aims to identify and analyze the factors that have influenced the number of domestic business flights in Braziĺs post-pandemic era, focusing on the increased use of ICT. It applied a logit model to a database collected at Congonhas Airport in São Paulo, the second busiest airport in the country and the seventh in Latin America, which operates only domestic flights and is used mainly for business trips. Findings showed that the most significant variables influencing reduced travel for work were the number of trips made, the company’s market segment, and travelers’ perceptions about how the company dealt with topics such as productivity, employee well-being, videoconference use, and airline ticket purchases. With this understanding, airlines can develop more effective advertising strategies, enhance ticket sales, and prospect customers in more promising market niches.