The purpose of this study is to identify the causes of the continuous failure of center-link chains for a trolley conveyor system by analyzing their failure characteristics under static and dynamic loading conditions and to propose methods for securing their mechanical integrity. For this purpose, center-link chains were minimally processed to prepare testing specimens with their original surface property and structural dimension maintained. These specimens were used to measure the tensile strength (1172.1 MPa), elongation (8.7%), yield strength (1073.4 MPa), hardness (44.1 HRC), and surface roughness (R_{a} = 10.5 μm). A three-point bending fatigue test (R = 0.1) resulted in a fatigue limit of 746.7 MPa. The results confirmed that the rough surface of the center-link chain caused a reduction in the elongation and fatigue limit and an increase in the scattering of the surface hardness and fatigue life, which were the direct causes of frequent chain failure in the field. To improve the fatigue life of the center-link chain, two methods were reviewed in this study. The first method was to reduce its surface roughness through surface machining of the center-link chain, and the second was to modify its shape design to allow improved structural integrity, even if the current surface roughness is retained. In the case of the first method, the results of the fatigue test using the specimen with reduced surface roughness (from R_{a} = 10.5 to 0.9 μm) by surface machining demonstrated reduced scattering and increased fatigue limit (from 746.7 to 920.3 MPa). As for the second method, a stiffener was added and two design variables (slope angle and fillet radius) of the stiffener were selected to propose a new design that can reduce the maximum stress ~ 1.6 times compared to the conventional design. While both methods for improving the structural integrity of the center-link chain were effective enough to improve the fatigue life of the chain, the second method, which requires only the initial mold manufacturing cost for modifying the shape design of the chain, was finally selected, because it exhibited better economic feasibility than the first method that increases the product cost and overall process time due to addition of the surface machining process.