Sense-making Theory Research Articles

Loving and knowing: reflections for an engaged epistemology

In search of our highest capacities, cognitive scientists aim to explain things like mathematics, language, and planning (and while explaining them, they often imagine computers at work). But are these really our most sophisticated forms of knowing? In this paper, I point to a different pinnacle of cognition. Our most sophisticated human knowing, I think, lies in how we engage with each other, in our relating. Cognitive science and philosophy of mind have largely ignored the ways of knowing at play here. At the same time, the emphasis on discrete, rational knowing to the detriment of engaged, human knowing pervades societal practices and institutions, often with harmful effects on people and their relations. There are many reasons why we need a new, engaged—or even engaging—epistemology of human knowing. The enactive theory of participatory sense-making takes steps towards this, but it needs deepening. Kym Maclaren’s (2002) idea of letting be invites such a deepening. Characterizing knowing as a relationship of letting be provides a nuanced way to deal with the tensions between the knower’s being and the being of the known, as they meet in the process of knowing-and-being-known. This meeting of knower and known is not easy to understand. However, there is a mode of relating in which we know it well, and that is: in loving relationships. I propose to look at human knowing through the lens of loving. We then see that both knowing and loving are existential, dialectic ways in which concrete and particular beings engage with each other.

Implicit information need as explicit problems, help, and behavioral signals

Information need is one of the most fundamental aspects of information seeking, which traditionally conceptualizes as the initiation phase of an individual’s information seeking behavior. However, the very elusive and inexpressible nature of information need makes it hard to elicit from the information seeker or to extract through an automated process. One approach to understanding how a person realizes and expresses information need is to observe their seeking behaviors, to engage processes with information retrieval systems, and to focus on situated performative actions. Using Dervin’s Sense-Making theory and conceptualization of information need based on existing studies, the work reported here tries to understand and explore the concept of information need from a fresh methodological perspective by examining users’ perceived barriers and desired helps in different stages of information search episodes through the analyses of various implicit and explicit user search behaviors. In a controlled lab study, each participant performed three simulated online information search tasks. Participants’ implicit behaviors were collected through search logs, and explicit feedback was elicited through pre-task and post-task questionnaires. A total of 208 query segments were logged, along with users’ annotations on perceived problems and help. Data collected from the study was analyzed by applying both quantitative and qualitative methods. The findings identified several behaviors – such as the number of bookmarks, query length, number of the unique queries, time spent on search results observed in the previous segment, the current segment, and throughout the session – strongly associated with participants’ perceived barriers and help needed. The findings also showed that it is possible to build accurate predictive models to infer perceived problems of articulation of queries, useless and irrelevant information, and unavailability of information from users’ previous segment, current segment, and whole session behaviors. The findings also demonstrated that by combining perceived problem(s) and search behavioral features, it was possible to infer users’ needed help(s) in search with a certain level of accuracy (78%).

Similarities and Dissimilarities in Spouses’ Narratives of Miscarriage: A Dyadic Analysis of Communicated Narrative Sense-Making and Well-Being

ABSTRACTDrawing upon communicated narrative sense-making (CNSM) theory, we explored how husbands and wives narratively make sense of their miscarriage and links to well-being. Specifically, we analyzed how the narrative theme, sequence, and similarity related to spouses’ perceived stress and relational satisfaction. Heterosexual married couples (n = 185; N = 370) who had experienced a miscarriage responded to online questionnaires in which they told the story of their pregnancy loss and completed measures of well-being. Seven miscarriage story themes emerged – hope lost, factual, time heals, helpful support, unhelpful support, cautiously optimistic, and guilt/shame. Findings demonstrated that husbands’ themes accounted for differences in their relational satisfaction, whereas wives’ themes accounted for differences in their perceived stress. Analyses on narrative similarity revealed couples with different themes reported higher relational satisfaction than those with similar themes. Further, those couples with the same narrative sequences (i.e., contaminated, redemptive, or ambivalent) reported less perceived stress than those with different narrative sequences. These findings suggest that storying miscarriage helps both husbands and wives process loss in unique ways.

Helping Hispanic Family Caregivers of Persons With Dementia "Get the Picture" About Health Status Through Tailored Infographics.

Background and ObjectivesCaregivers need to understand their health status and the disabilities of the care recipient to engage in effective health management. Infographics tailored with personal health data are a promising approach to facilitating comprehension, particularly for individuals with low health literacy/limited English proficiency. Such approaches may be especially important for dementia caregivers given the high care burden.Research Design and MethodsGuided by the Health Belief Model and the Data-Frame Theory of Sensemaking, we conducted iterative participatory design sessions with Hispanic family caregivers (N = 16) of persons with dementia. We created multiple prototype infographic designs to display scores on validated instruments of topics such as caregiving burden, overall health, and psychological distress. We retained and refined designs participants judged to be easily comprehensible. Analysis focused on identifying the graphical elements that contributed to the comprehensibility of designs and on evaluating participants’ reactions to the designs.ResultsSuccessful infographics used intuitive scaling consistent with caregivers’ perspective of dementia as inevitable decline. Participants reacted to infographics by describing the self-management actions they would take to address the health issue at hand.Discussion and ImplicationsTailored infographics supported caregivers’ comprehension of their health status and served as cues to engaging in self-management. As such, they should be presented in the context of informational support that can facilitate selection of appropriate next steps. This can mitigate the potential mental and physical health consequences of caregiving and enable caregivers to continue to care for their relatives with dementia with less damage to their own well-being.

Making sense of blockchain technology: How will it transform supply chains?

This research uses sensemaking theory to explore how emerging blockchain technology may transform supply chains. We investigate three research questions (RQs): What are blockchain technology's perceived benefits to supply chains, where are disruptions mostly likely to occur and what are the potential challenges to further blockchain diffusion? We conducted in-depth interviews with 14 supply chain experts. Cognitive mapping and narrative analysis were deployed as the two main data analysis techniques to aid our understanding and evaluation of people's cognitive complexity in making sense of blockchain technology. We found that individual experts developed different cognitive structures within their own sensemaking processes. After merging individual cognitive maps into a strategic map, we identified several themes and central concepts that then allowed us to explore potential answers to the three RQs. Our study is among the very few to date to explicitly explore how blockchains may transform supply chain practices. Using the sensemaking approach afforded a deeper understanding of how senior executives diagnose the symptoms evident from blockchains and develop assumptions, expectations and knowledge of the technology, which will then shape their future actions regarding its utilisation. We demonstrate the usefulness of sensemaking theory as an alternative lens in investigating contemporary supply chain phenomena such as blockchains. Bringing sensemaking theory to this discipline in particular enriches emerging behavioural operations research. Our contributions also lie in extending the theories of prospective sensemaking and adding further insights to the stream of technology adoption studies.

“This is not a test”: How do human resource development professionals use personality tests as tools of their professional practice?

Although human resource development (HRD) professionals enjoy the use of personality tests in their practice, the appeal of these tests to some is harshly criticized by others. Personality tests attract through optimistic descriptions and ease of use for individual and team development while often lacking predictive and discriminant validities. Despite those concerns, the personality‐testing market can be characterized as a dynamic industry, with many professionals using assessments in developmental settings such as management training and executive coaching. The aim of this article is to explore how individual meaning‐making and organizational sensemaking theories help to explain the widespread and sustained use of personality tests in developmental contexts among HRD professionals. Using grounded theory and inductive analysis, we distill meaning from semistructured interviews with 18 HRD professionals. Through pattern analysis, we establish six strategies that describe practical approaches in personality testing: 1. Ethical‐protective, 2. Scientific‐selective, 3. Cautious‐avoiding, 4. Cautious‐embracing, 5. User friendly‐pragmatic, and 6. Knowledgeable‐accommodating. We find that HRD professionals deal with cognitive dissonances and paradoxical situations in their professional personality test use practice on a regular basis. Research limitations and implications for practice and future research are discussed.

Work-Life Events Theory: Making Sense of Shock Events in Dual-Earner Couples

Dual-earner couples are increasingly prevalent and encounter demands arising from each partner’s commitment to various work and life domains. Unfortunately, there has been little theoretical progress in explaining how dual-earner couples navigate work-life shock events, which we define as disruptive, novel, and critical events that require investment of a couple’s resources. Drawing from identity and sensemaking theories, we develop a theory of work-life shock events to explain how dual-earner couples perceive and respond to these events. We theorize that partners initially make sense of the event as individuals and then engage in couple-level sensemaking. We argue that each individual’s shock intensity perceptions are shaped by the shock event’s characteristics and the identity factors of role salience hierarchy and future self. A subsequent couple-level process of sensemaking ensues, influenced by the salience of the originating domain and partner role, as well as relational identity factors. Couple-level shock intensity perceptions result in the couple’s decision regarding resource investment in the shock event’s originating domain. We discuss implications for future research and for organizations.

Making Sense of the Refugee Crisis: Governance and Politicisation of Asylum-Seekers’ Reception in Northern Italy

Challenging and complementing the existing literature on the Italian refugee crisis, this working paper develops an actor-centred approach to open the ‘black box’ of asylum governance processes, showing the constitutive effects of governance on the asylum issue. The approach developed is applied to the case of the Veneto region in Italy during the recent “refugee crisis”, a heuristic case-study that shows the value of the approach developed. The paper, first, investigates the cognitive and environmental mechanisms that shape key actors’ asylum policy decisions. Drawing concepts and ideas from framing and sensemaking theories, it shows that, while there is certainly a strategic element that shapes actors’ policy preferences, there is also a meaningful cognitive component in asylum governance. The analysis reveals, indeed, that actors’ strategies are powerfully shaped by political actors' (different) understandings of public attitudes on migration, rather than by attitudes per se. Secondly, SNA is applied to examine how such understandings are located within and depend upon network relations and to investigate actors’ agency, power and interactions. The analysis shows that local asylum policy outcomes are deeply influenced by the “politics of policy-making”, i.e. by power dynamics and how powerful actors position themselves, behave and mobilise their understandings. Ultimately, the paper sheds light on the interplay between the “regulatory” and the “public reaction” dimensions of the Italian asylum crisis, illustrating the politicisation of asylum governance and the relationship between public attitudes on migration, frame emergence, policy-making, politics and public mobilisations in the active constitution of the Italian asylum crisis.

“We Are a Football Family”: Making Sense of Parents’ Decisions to Allow Their Children to Play Tackle Football

Parents of middle school–aged children face a true dilemma as they consider whether to allow their children to play tackle football. The sport is cited as one that fosters a number of intangible benefits but is increasingly mentioned as dangerous for youth participants. This study employed a sensemaking theory framework to explore the family, community, and media dynamics that influence how parents made sense of their football decisions. We interviewed 12 married couples about their decisions allowing their child to play middle school football. Results indicate parents were affected by family identities, community and social influences, and information sources in their football decisions. We developed a typology describing three parental approaches to the football decision: the football-first family, the safety-first family, and the laissez-faire family. We drew connections between family type, decision agency, and risk assessment for the pro-football decision. To conclude, we offer theoretical and practical implications related to this key parental decision.

Making sense across levels in local school governance

Dialogues and relations between interdependent leaders working at different hierarchical levels within a given school governance system are crucial for developing shared understandings which are seen as a prerequisite for effective school development. Shared understandings among interdependent actors emerge from productive and dialogical sensemaking processes. The current study provides insight into how sensemaking plays out in dialogue meetings set up by a school superintendent and a team of subordinated school leaders, initiated at the purpose of establishing and maintaining a shared interpretation community working with important areas of pedagogy and schooling. Drawing on action research with observations, reflective conversations, and reflection notes from five key participants in the local school system, and framed within a theory of sensemaking, this issue is addressed by demonstrating how dialogue meetings strengthen the relations between a superintendent and school leadership teams. In such a context of asymmetrical power relations, the current study argues that sensemaking constitutes the pivotal activity in dialogue meetings when ensuring productive relations and bridging the gap between municipalities (as school districts) and schools. In the dialogue meetings subjected to the study, steps were taken towards shared understanding, and the involved leaders set the tone in this process by acting as role models, as facilitators of creating space for reflection.

Qualitative exploration of the experiences of renal dietitians and how they help patients with end stage kidney disease to understand the renal diet.

Dietary modification is integral to the management of end stage kidney disease. However, adherence to the renal diet is poor. Few studies have explored the perspectives of renal dietitians and how they work with patients to facilitate dietary change. The objectives of this study were to explore the experiences of renal dietitians about educating patients with end stage kidney disease; and to describe the strategies perceived to help patients understand the renal diet. Semi-structured interviews based on Sensemaking theory were conducted with renal dietitians (n = 27) working in Australia and New Zealand from a range of metropolitan, regional and remote areas. Five major themes across two categories were derived from the data. The renal dietitians in this study experienced feelings of frustration, frequently worked in practice environments with limited or inadequate resources and perceived that establishing trust and demonstrating empathy were important to sense making. Renal dietitians helped patients make sense of and understand the diet by clarifying ambiguities and conflicting information; and simplifying complexity by using simple explanations, individualised advice and practical support. These strategies were considered critical to the renal diet sense making process. The experience of providing renal diet advice to adults with end stage kidney disease was emotionally and professionally challenging. Alternative approaches to patient education may help dietitians to empower patients to better understand the renal diet. Further research exploring the experiences of learning about the renal diet from the patient and carer perspective would also help to inform future alternative approaches.

Perceptions, actions and interactions of supervised aides providing services to children with cerebral palsy in pre-school settings: a qualitative study of knowledge application

Background: Aides are increasingly providing services to children with cerebral palsy to promote better functioning and participation; these aides work under the direction and supervision of physiotherapists.Objectives: In this qualitative study, we explored how aides in pre-school settings apply professional knowledge to their daily routines.Methods: Based on 65 h of observations, including sequential video recordings and seven interviews, we conducted a theme based content analysis connecting to enactive theory of participatory sense-making.Results: The aides highlighted that time management is challenging due to the temporality of their work, which requires flexibility to provide services as situations occurred. They also requested more supervised interactive involvement to learn and make sense of their own experiences while interacting with the child. Therapeutic handling was highlighted as particularly challenging.Conclusions: The application of physiotherapy knowledge is not merely knowledge transfer between settings but involves a transformation of knowledge on many levels, including personal, social, and contextual levels.

Sense-making, Socialization, and Stigma: Exploring Narratives Told in Families About Mental Illness

ABSTRACT Guided by Communicated Narrative Sense-making Theory (CNSM), the current study investigated mental illness (MI) narratives told within families and the lessons younger members learned from these stories. Individual, semi-structured interviews with young adults (N = 24) revealed that family members, mainly parents, share stories about the MIs of individual family members and narratives reflected themes of struggle and caution. Participants reported learning important lessons from these MI narratives (i.e., MI awareness, importance of understanding MI). Findings illuminate the ways family narratives about MI teach younger members lessons and expectations for managing MI despite sometimes reinforcing MI stigma. Limitations, future directions, and implications for narrative interventions are also discussed.

Factors influencing people’s health knowledge adoption in social media

PurposeThe purpose of this paper is to explore the factors influencing people’s health knowledge adoption in social media, with an eye toward promoting health information literacy and healthy behavior.Design/methodology/approachBased on the integration of sense-making theory, social influence theory, information richness theory, fear appeal theory, and ELM (elaboration likelihood method), a health knowledge adoption model is constructed. Taking spondylopathy as an example, high health threat and low health threat experiments and questionnaires are designed to complete the empirical study. In all, 355 effective survey samples are collected and analyzed, leveraging a partial least squares method.FindingsResearch results indicate that perceived knowledge quality, perceived knowledge consensus, and perceived source credibility have positive effects on health knowledge adoption via the mediator – trust; knowledge richness contributes to the perception of knowledge quality, source credibility, and knowledge consensus, especially under high health threat; health threat has significant positive moderating effects on the relationship between trust and health knowledge adoption, and the relationship between perceived knowledge quality and trust, with negative moderating effects on the relationships between perceived knowledge consensus, perceived source credibility, and trust.Originality/valueThis paper examines the mediating effecting of trust in the process of health knowledge adoption. Based on the integration of fear appeal theory, social influence theory, sense-making theory, information richness theory and elaboration likelihood model, this study investigates the factors influencing health knowledge adoption in social media from the perspective of a user, and explores the moderating effect of health threat on health knowledge adoption.

Complex socio-organisational phenomena and ill-defined problem spaces: a multi-method approach to the rescue

This paper reports on a multi-method (also referred to as mixed method) approach for studying complex socio-organisational phenomena where the problem space is ill-defined, and its utility in providing meaningful decision support to a branch within a military headquarters. The study comprised two phases: diagnostic (I) and intervention (II). The Phase I instruments were an organisation and team effectiveness survey and workforce modelling. Phase II involved a series of workshops situated in sensemaking and complexity theory. Combining the modelling results with qualitative and quantitative data provided by the survey resulted in: capitalisation on the strengths of individual methods while compensating for their weaknesses, a better delineation of issues and understanding of the branch processes, and provision of a solid foundation for design of the intervention workshops. This research design integrates multiple organisational measures to develop instruments suitable for application in other settings where problem definitions are nebulous.

Eliciting and Modeling Business Process Stories

Most business process modeling tools used today encourage the rendition of lean, prescribed and clearly coordinated activities, which often clash with far more intricate business realities. This paper evaluates an alternative approach that adopts concepts from storytelling and sense-making theories to elicit process stories. The viability of this approach is tested in a case study involving sixteen individuals from the same organization who tell their personal views about a business process, thus gathering a total of twenty process stories. The obtained results suggest that process stories may increase the meaningfulness, contextualization and overall richness of process models.

Seeking Health Information Online: The Moderating Effects of Problematic Situations on User Intention

Abstract Purpose This study investigates how online user intention in searching health information is affected by problematic situations. Design/methodology/approach Based on the Theory of Reasoned Action, the Technology Acceptance Model, and Sense-making theory, we propose two dimensions of problematic situations: urgency and severity of health issues being searched online. Data were collected through a questionnaire survey among 214 Wuhan University students and analyzed using hierarchical regression analysis. Findings Perceived usefulness, perceived ease of use, and subjective norm can influence user intention to seek health information online. The urgency of problematic situations has a negative moderating effect on the relationship between perceived ease of use and user intention and the relationship between subjective norm and user intention. The severity of problematic situations has a negative moderating effect on the relationship between subjective norm and user intention. Research limitations The respondents of the survey are limited to students in one Chinese university, so whether this study’s results can be applied to another population or not remains to be verified. In addition, only two dimensions of problematic situations are considered in this study. Practical implications The paper puts forward the moderating effect of problematic situations and verifies it, which is the compensation for online health information-seeking behavior research. Besides, our analyses have implications for professional design of health care systems and related consumer information searches, and improve their performance. Originality/value Previous work has reported the effects of problematic situation on user intention to seek health information online, ignoring its influence on other factors. This empirical study extends that work to identify the influence of problematic situation when seeking intention-behavior data in two dimensions, urgency and severity.

Using a contextualized sensemaking model for interaction design: A case study of tumor contouring

Sensemaking theories help designers understand the cognitive processes of a user when he/she performs a complicated task. This paper introduces a two-step approach of incorporating sensemaking support within the design of health information systems by: (1) modeling the sensemaking process of physicians while performing a task, and (2) identifying software interaction design requirements that support sensemaking based on this model. The two-step approach is presented based on a case study of the tumor contouring clinical task for radiotherapy planning. In the first step of the approach, a contextualized sensemaking model was developed to describe the sensemaking process based on the goal, the workflow and the context of the task. In the second step, based on a research software prototype, an experiment was conducted where three contouring tasks were performed by eight physicians respectively. Four types of navigation interactions and five types of interaction sequence patterns were identified by analyzing the gathered interaction log data from those twenty-four cases. Further in-depth study on each of the navigation interactions and interaction sequence patterns in relation to the contextualized sensemaking model revealed five main areas for design improvements to increase sensemaking support. Outcomes of the case study indicate that the proposed two-step approach was beneficial for gaining a deeper understanding of the sensemaking process during the task, as well as for identifying design requirements for better sensemaking support.

Becoming professional: examining how WIL students learn to construct and perform their professional identities

ABSTRACTWork-integrated learning programmes help students acquire professional acumen and provide opportunities for them to experiment with new aspects of self and identity. Twelve internship students were interviewed regarding their perspectives on how they think they learn about professionalism and the information sources they use. They describe how they renegotiate their identities in an effort to develop a professional image, yet try not to completely compromise their sense of self, a process that often creates a ‘divided self’. Dervin’s theory of sense-making provides a framework for examining the students’ struggle with professional identity development as they employ self-management and self-regulation to create and perform the role of the professional for others to see. The study findings highlight the importance of reflection for students struggling with constructing a professional self, and the role of professors and academic staff in creating spaces for students to experiment and try-on professional identities before they graduate.

Re-Thinking Our Concept Of Users

This article provides a critical analysis of some of the key theories and assumptions that underpin prevailing approaches to the concept of ‘information user’ in contemporary information research and professional practice, suggesting that they continue to reflect a tacitly systems-oriented focus. The author draws on the Sense-Making theories of Brenda Dervin and the discourse analytic work of Michel Foucault, as well as his own research, to outline a more holistic approach to understanding the complex relationship between people, information, and their social context. This recommendation includes a greater focus on context, on long-term relationships, and the complex role of emotion and embodiment in people’s sense-making. AARL March 2009 vol 40 no 1 pp 22–35