Conflict Management Theory Research Articles

Organizational Conflict Management in the Digital Era Impact on Performance

When a conflict arises within an organization, the cause is always identified as poor communication. Similarly, when a bad decision is made, ineffective communication is always to blame. Conflict management is a series of actions and reactions between actors and external parties in a conflict. This study is to look at the relationship between organizational conflict management in the digital era and its impact on performance. Organizational conflict management theory, digital era theory and performance are studied on an approach oriented to organizational management, communication from actors and external parties and how they affect performance

Cultural Sentinels: Ọkọnkọ Society's Watchdog Role in Conflict Resolution and Cultural Preservation in Umuahia Community

Purpose of the Study: This study investigates the diverse roles of the Ọkọnkọ Society in Umuahia, Nigeria, particularly its use of Igbo language and cultural practices in conflict resolution and cultural preservation, challenging the conventional view of the society as merely a secret male cult. Methodology: The study employs qualitative, ethnographic methodologies including in-depth interviews, FGDs, and non-participant observations in Umuahia, supplemented by scholarly literature, with analysis grounded in hermeneutics, semiotics, and conflict management theories to emphasize the role of language and culture in the Ọkọnkọ Society's practices. Main Findings: The research uncovers the crucial role of the Ọkọnkọ Society in Umuahia as a guardian of peace and cultural sentinel. Key findings include the society's use of Igbo proverbs and semiotics (e.g., ọmụ palm frond, uhie drum) in conflict mediation, and the societal respect and trust they command. The society's conflict resolution role extends beyond mere mediation, effectively acting as an appellate court within the community, especially in land disputes. The study also highlights society's role in preserving and enforcing cultural norms and practices. Applications of this Study: This research has practical implications for understanding indigenous conflict resolution mechanisms in African communities. It offers insights for policymakers and social workers in designing culturally sensitive conflict management strategies. Additionally, it contributes to preserving the cultural heritage of the Igbo people by documenting traditional practices and societal structures. Novelty/Originality of this Study: This study is original in its comprehensive examination of the Ọkọnkọ Society, linking Igbo language and culture with conflict management practices. It fills a significant gap in academic research by shedding light on the societal and cultural dynamics within the Umuahia community, thus providing a deeper understanding of the intricate relationship between language, culture, and social governance in an African context.

MANAGING CONFLICT TO INCREASE ORGANIZATIONAL EFFECTIVENESS

Conflict is an unavoidable element of human interactions. Within the framework of business organizations, the ability to effectively resolve conflicts remains pivotal to preserving a pleasant and productive work environment. The present work looks at the definitions of conflict that enlist its key factors and shows how conflict is inherent in human interaction in their workplaces. This paper highlights the common types of conflict usually exhibited in organizations and examines the sources and causes of conflict. This study considers in detail six theories on managing conflict, including Thomas-Kilmanns Conflict Mode Instrument (TKI), Integrative Negotiation Theory, Interest-Based Theory (Fisher & Urys Principled Negotiation), Mediation and Third-Party Interventions, Conflict Transformation Theory, and Cultural Intelligence and Cross-Cultural Conflict Resolution Theory. Towards the end, some steps and strategies have been shared to resolve conflicts and increase organizational effectiveness, as suggested by various researchers. KEYWORDS: conflict, theories of conflict management, organizational effectiveness, strategies for managing conflicts.

Literatur Review: "Teori Manajemen Konflik Dalam Konteks Beragam: Studi Multi-Kasus Tentang Strategi, Gaya Komunikasi, Dan Dampaknya Pada Kinerja Dan Pendidikan”

Conflict management is an essential aspect of organizational life that significantly impacts performance and productivity. This article presents research findings from four journals that discuss conflict management in various contexts. The research findings include strategies for avoiding conflict in unmarried couples facing unplanned pregnancies, communication styles of female village heads in local governance, the influence of conflict management on the performance of community health center employees, and conflict management in educational settings. These research results emphasize the importance of understanding conflict management theories, such as avoidance approaches, communication styles, and the role of communication in conflict resolution. A solid understanding of this literature provides the foundation for the development of training and educational programs in conflict management.

Intersubjective legitimacy and the failure of Kosovo’s authoritarian peace

ABSTRACT Legitimacy is traditionally the province of peacebuilding schools which pursue positive peace, but it is salient in illiberal contexts too. In this article I make the case that the concept of intersubjective legitimacy gives Authoritarian Conflict Management (ACM) theory the tools to address the processes of (de-)legitimation. It also highlights the interdependence of ACM’sdiscursive, spatial, and economic means of control. This elaborates ACM and thus makes a theoretical contribution to a growing research agenda on illiberal peacebuilding. I make a further, empirical contribution by illustrating my point with a study of the rise and fall of Kosovo’s old guard parties. They constructed an intersubjective environment using the means of ACM that allowed them to legitimate their governance despite grievances. The LVV movement was then able to break the intersubjectivity through actions of de-legitimation. My account therefore de-emphasises the influence of grievances alone and instead foregrounds active performances of legitimation in Kosovo.

The Impact Of Cyber Espionage Issue On Maritime Security Cooperation Between Indonesian National Police And Australian Federal Police

In international law, espionage committed by one country against another in the form of wiretapping is a form of violation of international law and can disrupt relations between the two countries concerned. In this case, Australia had wiretapped Indonesian executive officials such as the President and his deputy in 2013. The action caused the intensity of the relationship between Indonesia and Australia to heat up. In this case, the geographical proximity between Indonesia and Australia causes the two countries to need each other, especially in dealing with cross-border crimes involving the two countries. This research intends to find out how the influence of Australia's wiretapping actions in Indonesia to the bilateral cooperation in handling transnational crimes. This research will use Butler's conflict management theory to examine the resolution of the conflict and how the resolution affects the cooperation between the two countries. From this research, it is known that the actions taken by Australia made the relationship between Indonesia and Australia tense. This was followed by the termination of bilateral cooperation projects between Indonesia and Australia. One of the areas of discontinued cooperation is cooperation in combating transnational crimes between the Indonesian National Police (Polri) and the AFP. This situation will create a loophole for perpetrators of cross-border crimes in carrying out their actions between the two countries, one of the most vulnerable transnational crimes is related to people smuggling. This affects the maritime security sector between the two which must be anticipated immediately.

Komunikasi Penanganan Konflik Tanah Ulayat di Kecamatan Batipuh Selatan Kabupaten Tanah Datar

This study aims to describe and analyze the dynamics of communication in handling Nagari Sumpur customary land conflicts, communication in conflict management of the Ulayat Land Team, and communication barriers faced by the Nagari Sumpur Ulayat Land Team, South Batipuh District. This research uses a qualitative approach with a case study method. As a reference in processing data, researchers use conflict management theory. The results showed that the dynamics of communication in handling customary land conflicts in Nagari Sumpur had political involvement in it. The local government that took office at that time seemed a bit reluctant for fear of reducing its political votes at the time of the election. In addition, the dynamics of communication in handling customary land conflicts in Nagari Sumpur continue to experience changes in patterns, content and channels. The dynamics of communication can also be seen from the emotional involvement of the communicating party. The Tanah Ulayat Team is in a moderate dynamic which means that the Tanah Ulayat Team communicates well in internal meetings with the team. High communication dynamics occur if external meetings that present all institutions, elements and society. As for conflict management, the Tanah Ulayat Team prioritizes the interests of Nagari by striving and striving so that the objectives in handling Nagari customary land conflicts can be resolved.

Dissecting moral judgements: Using moral foundation theory to advance the contingency continuum

Incorporating Moral Foundation Theory, this study introduces an enhanced Contingency Continuum to advance the Contingency Theory of Strategic Conflict Management by dissecting the origins of conflict formation. The enhanced Contingency Continuum treats conflict as a function of moral judgment based on which people judge right and wrong. This study explores how an event’s moral implication could be deconstructed into the enhanced Contingency Continuum and contribute to the formation of a conflict through a case study of Harvey Weinstein’s scandal. Our analysis and findings of the case were then validity-tested in an extensive verification interview with a practitioner/educator who has been in the PR field for more than 40 years. Three attributions of how the enhanced Contingency Continuum could advance the Contingency Theory are identified and summarized as a three-step-cyclic model, Moral Attitude Dynamic Model (MADM) to fully exploit the potential of the enhanced Contingency Continuum on managing not only moral conflicts but also conflicts that lack resolution such as long-standing social controversial issues.

CONTRIBUTION OF THE BHAGAVAD GITA TO MANAGEMENT PRINCIPLES

The current paper aims to analyse the Bhagavad Gita's influence on management ideas. Bhagavad Gita is a significant source of specific management vision and thoughts, which have established a benchmark in the modern world as a critical source for success for any organisation or an individual. Since management is a crucial aspect of life, the Bhagavad Gita's philosophy should be studied from various angles, not just from a spiritual one. Instead, it serves as a manual for improving managerial performance. The Gita strongly emphasises controlling one's behaviour and that of others. This study explains how the "Gita" affects living in the contemporary industrial era. Studying the Bhagavad Gita's subject matter and how it relates to management principles is the primary goal of this essay. It is analytical research that explains conflict management theory and practice. Keywords: Bhagavad Gita, Management Principles, Karma Yoga, Management, Managerial performance.

Mediation in the system of conflict management theory: state and development prospects

Mediation is considered in the article as part of a conflict management theory, which, in turn, is interdisciplinary in nature. The logical chain is presented, according to which it makes sense to conduct theoretical and applied conflict management analysis, plan conflict-regulating actions, as well as build the teaching of conflict management theory. There are four main links in this chain: the methodology of the analysis of social conflict, its situational analysis, the definition of the technology of influencing the situation and the procedure for implementing the chosen technology. It is in the final link that the problems of mediation, or mediation, are present, which is the subject of research in this work. The purpose of the article is to analyze the development of the main directions of non–jurisdictional mediation in Russia and its role as a social regulator, when the parties of civil society follow the law, but have the opportunity to develop broader, diverse and acceptable conditions for resolving disputes. The review of historical prerequisites, the level of modern institutionalization, socially significant functions of the mediation process is carried out. The characteristics of the development of mediation in the state, commercial and civil sectors of society are given. The ways of development of mediation as a professional, educational and educative social resource are discussed. The obstacles to such development are fixed in the form of dominant state regulation of mediation activities, disproportionate use of mediation services and their weak market demand, scattered teaching of mediation-related educational disciplines, negative realities of the world experience. Conclusions are proposed about the need for a more harmonious state-legal regulation of mediation; the importance of developing communication competence, including a unified presentation of the disciplines «Negotiation – facilitation – mediation» in the educational process; the relevance of the education of conflict management literacy as a culture of behavior in conflict situations and the ability to manage them.

Three Wind Farm Developments, Three Different Planning Difficulties: Cases from Denmark

The aim of this paper is to provide a new perspective on the conditions for the multiple dimensions of concerns and to understand why some wind power projects run smoothly, while others lead to unexpected outcomes due to local resistance. The paper considers three Danish wind farm developments with different planning difficulties, from “smooth” to intensified resistance and conflicts between local communities and the planning authority. To better understand the different planning pathways, we use a research framework where social acceptance is viewed from a conflict management theory perspective, with a focus on the uniqueness and different dimensions of conflicts. The paper discusses how the framing of the planning system considers specific types of tangible concerns, while more intangible concerns are neglected, and how this leads to escalating conflicts. The paper is concluded with several policy recommendations on how to avoid conflicts and how authorities and politicians should reflect on their own agency in provoking conflicts, which can be avoided by proactively involving affected communities at early stages.

Face and Identity in Intercultural Conflict Management

Face negotiation theory has been an influential theory of intercultural conflict management. However, as a theory of functional approach, it has limitations in analyzing dynamic conflict management process. Using repeated episodic interviews, this paper attempts to combine this theory with Spencer-Oatey’s (2007) face and identity model as well as post-structural perspectives of identity to analyze the dynamic and complicated conflict management process in two Chinese overseas students’ cases. The findings reveal that face and identity are critical to spell out the dynamics and complexity of the intercultural conflict management process and examining the motives and reasons for the choice of a particular facework strategy.

Solving task management conflict in hotel establishments through knowledge management tools: effects on innovation capabilities

PurposeThis paper aims to analyze factors based on organizational knowledge management (KM; transactional memory systems and knowledge-oriented leadership [K-OL]) that help firms to mitigate conflicts based on task management at work, with the aim to improve their innovation capabilities (IC). The knowledge-based view of the firm, conflict management theory and cognitive collective engagement theory have been used to build a model of relationships that connects the development of positive KM contexts and management of dysfunctional conflict with IC improvement.Design/methodology/approachData survey collected from inland hotel establishments in Spain is used to test seven hypotheses by means of structural equations modeling, applying the partial least squares technique. Direct, indirect and mediating relationships between variables are examined from the structural path model.FindingsThe results confirm that, as expected, IC improve when K-OL and transactive memory systems (TMSs) are properly implemented by hotel establishments, which leads them to reduce negative effects of task management conflict (TMC). Significant direct effects are found between the key variables of the study and also a significant indirect effect between K-OL and IC through TMS reinforcement and the mitigation of TMC.Practical implicationsThis paper provides useful ideas for hotel managers about how to improve KM contexts in their establishments while avoiding TMC. Efforts devoted to creating those contexts by hotel establishments are shown to be effective to improve their IC and create competitive advantages.Originality/valueThe analysis of IC improvement by studying TMC mitigation had not been researched to date by the KM literature. The consideration and testing of a model that integrates KM-related tools such as K-OL and TMS to avoid TMC in the hotel industry is the main contribution of this study.

Methods of conflict management at the aviation industry enterprises

The article deals with the management of hidden conflicts at the enterprises of the aviation industry. At present, a topical issue for the management of companies is the resource effectiveness of personnel, obtained as a result of the development or implementation of a management decision. The author emphasizes the importance of the conflict management process as a key tool for personnel management, on which the success of the company and sometimes the very existence of the enterprise, largely depends. The purpose of this work is to describe the conflict management methodology at the enterprises of the aviation industry by developing a model for identifying conflicts at an early stage. The main aspects of identifying conflict situations on the basis of modern theory and practice of conflict management are revealed. In this regard, the necessity for the top management of enterprises to make competent, economically sound management decisions is substantiated. A model for identifying hidden conflicts between employees is proposed.

The Contingency Theory of Strategic Conflict Management: Review From Three Decades of Theory Development, Extension, and Application

Contingency theory explains how theory can explain, relate, and capture interactions between an organization and its multiple publics regarding real-world issues. Over the past three decades, it has emerged as an empirically tested perspective, grounded on how intuitive, nuanced, and textured strategic conflict management is practiced. It represents a paradigmatic shift in thinking from normative thought. This essay first consolidates the theoretical development and explication by mapping out the key tenets of the theory, and then discusses the growth of the theory through extension and application. The last section contemplates new directions as the theory develops.

Moral conflict and dynamic equilibrium: Public relations as strategic conflict management

In the literature review and proposed theoretical models, the author argues that we often engage in advocacy in public relations on behalf of causes we hold dear, much like a strong defender on a soccer field becomes physical in defending the goal without violating explicit rules or our sense of what is right and appropriate in a competitive world. The author presents this image of an athlete contending in fair competition as a metaphor for a rejection of canonized thinking about accommodation in public relations in favor of public relations as strategic conflict management. This research is offered to continue the discussion in the field of public relations from the contingency theory of strategic conflict management and consider the ethical challenges faced by public relations practitioners in an ongoing cycle of conflict. This article is included in the special issue on the contingency theory of strategic conflict management.

Effective communication management in a public health crisis: lessons learned about COVID-19 pandemic through the lens of health communication executives

PurposeThe purpose of the study is to provide insights on the COVID-19 pandemic communication from the lessons learned by health communication executives—how they perceived the COVID-19 pandemic and recommend preparing for communication management of future public health crises.Design/methodology/approachA number of top health communication executives in the United States, who worked in the healthcare industry for at least 25 years and held titles like director, president and chief strategist, were interviewed for their unique perspectives on the COVID-19 pandemic. This study used the contingency theory of strategic conflict management for qualitative deductive analysis of the following segmentations of key factors that drove organizational communication management decision making during the pandemic: organization characteristics, relationship characteristics, general external climate, external publics and the issue under question.FindingsHealth communication executives heavily relied on their past health communication experiences, which led to nuanced understandings of the COVID-19 pandemic. Practically, the health communication executives urged future practitioners to constantly assess risks, hire and use diverse and representative decision-makers; set a communication protocol; and keep the communication in perspective. Theoretically, the contingency theory is furthered—there appears to be a theoretical linkage between the construct of general external climate and the construct of the external public.Originality/valueThe unique perspectives of top health communication executives, based in the United States, provided in-depth insights on the COVID-19 pandemic—its nuances, challenges and main influences (e.g. political, racial, etc.). These takeaways and recommendations can be adapted by other organizations and future health communicators in other parts of the world.

How conflict expressions affect recipients’ conflict management behaviors

We integrate theories of conflict expressions and conflict management to examine how the nature of a conflict expression (i.e., the level of entrenchment, subversiveness, ambiguity, and target-directness) influences receivers’ willingness to respond with competitive, integrative, and nonconfrontational behaviors. Specifically, we conducted two policy-capturing experiments through which we examined the effects of distinct facets of a conflict expression on receivers’ conflict management behaviors, while holding all other facets constant, thereby offering causal conclusions on the relative importance of each facet for predicting behavioral reactions. We find that receivers were more likely to respond with competitive (forcing) versus integrative (problem-solving, compromising) or nonconfrontational (yielding, avoiding) behaviors when conflict was expressed unambiguously with high entrenchment and subversiveness. Notably, entrenchment had the strongest influence of any facet on conflict reactions. Overall, we contribute to research by specifying behavioral outcomes of distinct conflict expressions, which likely have important implications for the initiation of conflict spirals.

Implementation of Conflict Management at MTsN 1 Tanah Datar

The main problem in this research is the lack of effectiveness in implementing conflict management by educators, student representatives, BK teachers, and homeroom teachers. This study aims to describe how conflict management plans in solving problems, how to implement conflict management in solving problems, and how to evaluate conflict management in solving student problems at MTsN 1 Tanah Datar. This study used a qualitative analysis which took place at MTsN 1 Tanah Datar. Data collection techniques used are observation, interviews, and documentation. Then to test the validity of the data used is the persistence of the observer, and triangulation. The results of the study indicate that the implementation of conflict management carried out in solving student problems includes planning which at this stage does not directly involve the principal and only general planning, there is no more specific planning, only short-term and long-term programs as conflict management at MTsN 1 Tanah Datar. In the implementation of conflict management which has been going quite well, but there are some things that still need to be considered, such as there are still educators who use violence and do not carry out the steps that have been regulated in conflict management theory in solving student problems.

Team Leader’s Conflict Management Style and Team Innovation Performance in Remote R&D Teams—With Team Climate Perspective

Remote work has become a new way of working due to the influence of the COVID-19 pandemic, which inevitably aggravates team conflicts caused by cognitive differences given the lack of face-to-face communication. With a team climate perspective, this paper investigates the impact of the team leader’s conflict management style on team innovation performance in remote R&D teams in China based on social cognition theory and two-dimension theory. A theoretical model is constructed which describes the mediating effect of team psychological safety and the moderating impact of team trust. Paired data from 118 remote R&D teams in China including 118 leaders and 446 members were collected. The results show that team leader’s cooperative conflict management style is conducive to enhancing team psychological safety and further effectively improves team innovation performance. Therefore, team psychological safety has a mediating effect between team leader’s cooperative conflict management style and team innovation performance. In addition, team trust has a negative moderating effect between team leader’s cooperative conflict management style and team psychological safety. Besides, this study obtains some valuable culture-related insights and provides more views for conflict management research in the cross-cultural context since the samples in this study are from China, a society with high collectivism, which is different from the western cultural context from which many conflict management theories develop.