In this paper we study when the Kobayashi distance on a Kobayashi hyperbolic domain has certain visibility properties, with a focus on unbounded domains. “Visibility” in this context is reminiscent of visibility, seen in negatively curved Riemannian manifolds, in the sense of Eberlein–O’Neill. However, we do not assume that the domains studied are Cauchy-complete with respect to the Kobayashi distance, as this is hard to establish for domains in C d \mathbb {C}^d , d ≥ 2 d \geq 2 . We study the various ways in which this property controls the boundary behavior of holomorphic maps. Among these results is a Carathéodory-type extension theorem for biholomorphisms between planar domains—notably: between infinitely-connected domains. We also explore connections between our visibility property and Gromov hyperbolicity of the Kobayashi distance.