Abstract For large ports and terminals, the loading and discharge operations have to a great extent been automated already. However, for the vast number of small ports, for instance all Norwegian ports, this large-scale automation is not possible due to the small size of the ports compared to the cost of introducing full automation. Still, these small ports are important logistics hubs in the transport system. They facilitate the shift from congested roads to the sea by allowing the goods to arrive closer to the final destination by using smaller, possibly autonomous, vessels. However, this puts pressure on the ports to facilitate reduced laytime in the port, to increase the port efficiency and to improve interoperability towards hinterland systems and terminals. For small ports, this means that manual and automated work processes need to exist side by side, and that it will be important to get an overview of which processes to automate and which will remain manual, in addition to the handling of the hand-over between humans and automation. This paper describes a conceptual model that can be used by small ports as a starting point on their way to introduce automation of their services supporting the cargo flow through the port. The model includes a description of port functions, tasks and responsibilities and use the concept of operational envelope to define the overall capabilities of the system, including both automation and human. This will be the starting point for how to structure the description of an operation centre that monitor and control the maritime terminal operations. The starting point for this work is a use case analysis performed in some small ports in Norway, and their need to optimize the utilization of their assets. The work is done as part of the AutoPort project which is a research project funded by the Norwegian Research Council (project number 337211). The goal of this work is to describe a methodology on how to identify the interface between automation and human operators when it comes to small ports and the movement of cargo through its terminals, and by this give a description on how different levels of automation can be implemented. The methodology consists of several steps, including definition of the context (big picture of the use case, actors and their roles, and communication), the scenario (port activities and processes), and the use cases including the control tasks performed by the automated systems.