Telekom Malaysia Research Articles

Telekom Malaysia Berhad (TM): Study of Relationship between Performance (ROA) and Internal, External Factor

This study is carried to determine the relationship between performance (ROA) of Telekom Malaysia Berhad (TM) and internal factor including financial risk and external factor including macroeconomic variable where ROA stand as dependent variable to be measured by the other variable. Data is collected from annual report of TM between year 2011 to 2015. The measurement of the financial risk is to discover the overall performance of the company in the period of 5 years. Additional measurement is involved which is the size of the company show a negative relationship as well as significant related with performance of TM. To examine the relationship of risk factor to the profitability, this study is utilizing current ratio, GDP, leverage ratio, standard deviation, unemployment rate, exchange rate, and inflation rate. Data was analyzed using statistic calculation and presented in the regression result including descriptive statistic, correlation, and model summary. Result showing that exchange rate is only one factor that strongly significant related to the performance of the company. The rest of the variable is less significant affecting and related to the performance of TM.

The Awareness Level of the Safety and Health of the Operational LevelThe Awareness Level of the Safety and Health of the Operational Level

Providing a safe and healthy workplace is one of the most effective strategies in for holding down the cost of doing construction business. It was a part of the overall management system to facilitate the management of the occupational health and safety risk that are associated with the business of the organization. Factors affected the awareness level inclusive of safety and health conditions, dangerous working area, long wait care and services and lack of emergency communication were the contributed factors to the awareness level for the operational level. According to TM Report (2016) 122 total cases of incident happened at Telekom Malaysia Berhad as compared to year 2015 only 86 cases. Thus, the main objective of this study was to determine the relationship between safety and health factors and the awareness level among operational workers. The determination of this research was to increase the awareness level among the operational level workers who committing to safety and health environment.

Thermoluminescence Response of Germanium-Doped Silica (SiO<sub>2</sub>) Optical Fibers Subjected to X-Ray Irradiation

We have investigated the suitability of 8% mole of tailor-made germanium (Ge)- doped silica (Si02) cylindrical fibers to use as the detector, to map dose that received by the patient during the treatment especially for X-ray radiation. The diameters of these cylindrical optical fibers are; 362μm, 483μm and 604μm with different in masses and have been supplied by Telekom Malaysia (TM) group. To study the thermoluminescence reponse of these fibers, X-ray source with 60 kVp, 80 kVp and 100 kVp were used to irradiate the samples. The dosage of X-ray source was measured by the calibrated ionization chamber. The potential of these (Ge) - doped silica (Si02) cylindrical fibers as an efficient thermoluminescence (TL) material was investigated comparing the thermoluminescence response of the fibers with standard TLD 100. In confronting the variation of the dopant concentration (Germanium) along the core of the optical fibers, the individual calibrations so called as Elemental Correction Coefficient (ECC) were carried out. The results showed that, the best annealing temperature and time (to erase the previous signal) for the samples are 400 °C for one hour. The TL Yield (measured in counts per second per unit mass of fiber) increases as the dose of X-ray beams increases from 0.08 Gy up until 2.8 Gy. The results were clearly indicated that the TL response of SiO2 fibers were energy dependent. It can be concluded that, Ge-doped optical Silica (SiO2) optical fibers is very suitable to use as TLD to measure dose in medical applications.

Analysis of Earthing System Cabinet of Telekom Malaysia

This paper investigated the impact on the earthing systems of cabinets of Telekom Malaysia (TM) when subjected to dangerous voltages due to current injection from remote sources. TM have received numerous cases regarding the failures of their cabinets due to power related issues (PRI) as well as lightning. These failures may have occurred partly due to the existing earthing systems installations. This research aims to determine earthing impedance of 5 ohms or less of TM cabinets with respect to local soil conditions. Low impedance earthing is not easy to realize mainly due to the local soil resistivity, layering and structures. To achieve a low impedance of below 5 ohms as per Telekom Malaysia's requirement, three types of earthing electrodes were modelled and simulated using CDEGS computer simulation software. Results have demonstrated that the existing earthing system of 3 rods practice by TM is sufficient for areas of resistivity less than 500ٹ-m. Combination of rectangular and vertical rods for resistivity of 500ٹ-m above is the preferred choice of earthing. Analysis and discussions presented in this study can be used as a guide for TM for their cabinet installations. Results also highlighted that achieving less than 5ٹ does not constitute a safe earthing system. Other parameters have to be taken into account before ascertain which type of earthing to be used in a specific location of a TM installation.

Organizational Rewards System and Employees’ Satisfaction at Telekom Malaysia Be

This study was conducted to identify the dimensions of organizational rewards system that may contribute to employees’ satisfaction at Telekom Malaysia Berhad in Selangor. A total of 327 self-administered questionnaires were distributed to the respondents. The response rate return is 89 percent. Analysis using the regression and Pearson Correlation indicated that all the predictors had significant contribution to employees’ satisfaction at Telekom Malaysia Berhad. Salary was found to be the most important factor that contributes to employees’ satisfaction while incentives were found to be the least important factor. From the findings, it can be concluded that organizational rewards system has positive influences on the employees’ satisfaction at the organization they worked for. DOI: 10.5901/jesr.2013.v4n3p281

Talent management at Telekom Malaysia Berhad

Subject area Human resource management. Study level/applicability Undergraduate and graduate level Human Resource Management programmes; Leadership modules. Case overview This case accounts the experience of a Malaysian company, Telekom Malaysia Berhad, in implementing talent management practices in its organization. There were several developments that prompted Telekom Malaysia Berhad to initiate a talent management program. The emergence of competitors had forced the company to introduce initiatives to sustain the business. One of the key initiatives involved the need to better manage its talent. The talent management process at Telekom Malaysia Bhd is divided into four key stages. These are first, talent spotting; second, talent assessment and endorsement; third, formulation of individual development plan; and the fourth, readiness level assessment. Each of these stages is implemented using a well-defined set of standards and activities. Expected learning outcomes This case examines how commitment and support from line management is crucial in the successful implementation of a talent management program and HR-related initiatives generally. Line managers are identified as the missing linchpin between HRM and organizational performance. The case will also identify how the role of line managers is now shifting to support the HR in a strategic sense. Thus, we find a shift in the HR profession from personnel management to strategic human resource management. The case examines the importance of a positive leader-member relationship, creating a culture which is receptive to change. This can be achieved by transformational leader who fosters closer relationships with subordinates. Finally, the case pinpoints how development can occurs in three main ways – on the job experiences, relationships, networking and feedback and formal training opportunities. Supplementary materials Teaching note.

A visual analysis of festive television commercials in Malaysia

Malaysia is a multiracial country with a diverse range of religions, leading to a broad range of religious festivals throughout the year. In recent years, corporate giants such as Petronas, Telekom Malaysia (TM), Tenaga and Astro have taken to airing television commercials (TVCs) that contain a local touch when greeting their customers. Perhaps the TVCs that have noticeably touched the hearts of most Malaysians are those sponsored by Petronas. Petronas used to commission the late Yasmin Ahmad to produce these TVCs. Thus, this paper is a visual analysis of the Petronas advertisements for one of the main religious festivals celebrated in Malaysia: Hari Raya Aidilfitri. The corpus selected for analysis is those TVCs directed by Yasmin Ahmad for Petronas between the years 1995 and 2008. The theoretical framework for the analysis of these social-commentary type commercials is the one proposed by Theo van Leeuwen.

Leading an Internal Audit Function for The 21st Century – Experience of Telekom Malaysia

Whilst the management philosophy and strategic thrusts in building an effective internal audit (IA) function are becoming clearer to most CAEs, the future must-win battle is really in Talent Management, as the competition from both outside and inside the company for key talent has intensified. The future sustainability of an IA function and value creation will depend on key individuals with mastery in not just accounting and internal auditing, but in general management skills, deep rooted business knowledge, leadership and the ability to create value. The traditional way of managing talent is not going to work in the future. How well managers and leaders understand the people’s personal aspirations and plans, and matching them with the company and function strategic needs will define the success of leading and transforming an IA function.

Idea Cellular’s Acquisition of Spice Telecom

The case discusses the antecedents before the merger between Idea Cellular Ltd and Spice Telecom. It describes the evolution, fast growth and structure of the Indian mobile telecommunications industry; provides a brief profile of the firms involved; describes the merger/deal and highlights the issues involved (especially regulatory) in completing the merger. Idea Cellular Ltd., part of the diversified Aditya V. Birla Group, had announced its intent to acquire Spice Telecom, an independent mobile services company that was operating in two circles—Punjab and Karnataka, but held licenses in multiple circles. As part of the deal, TMI (a subsidiary of Telekom Malaysia) swapped its stake in Spice Telecom to acquire stake in Idea Cellular. However, the regulator, Department of Telecommunications (DOT) raised objections on the merger citing the revised M&A guidelines that restricted a company from owning more than a 10 per cent stake in two licenses in the same circles. This case provides learners with opportunities to (a) appreciate the complementarities of the M&A intent of all the firms involved and (b) analyze the deal structure and critically evaluate the options before the two companies in addressing the DOT objections.

Re-organization Impact on the Telekom Malaysia’s International Division Productivity

International Divisions' productivity was perceived to incline towards a downward trend which was contravened in 1996 re-organization objective of Telekom Malaysia. This study aims to analyze the root causes of this setback and recommend the solutions to improve the company's productivity. The method to diagnose the root cause was done through surveys and interviews. The data collection was carried out through questionnaire consisting of 85 questions. Total of 171 respondents from the international employees whom their offices are located throughout Malaysia are responded to the questionnaires. This paper presents a detailed study and analysis on the organization impact on international divisions' productivity of Telekom Malaysia after the re-organization. Theoretical and empirical data are presented about the re-organization and its challenges, independent variables of the strategic organizational change for organization and external environments, the productivity indicators, a model that explains the relationship between organizational factors and productivity, and lastly the re-organization impact on productivity. The respondents that have significant relationship with company's productivity perceived ten independent variables. The three most dominant variables are required immediate strategic actions namely; Quality, External Factors and the Leadership Style to reposition back the company's competitiveness, quality and productivity. The recommended strategic actions to improve the company's productivity these are, all international divisions to acquire professional quality certification near future. To improve and maintain a very good relationship with government authorities need to adoption of transformational leadership style.

A radio bypass [wireless broadband

This paper explains why Malaysian Internet service provider, Jaring, is creating a 1-megabit per second wireless service in an attempt to compete better with the national carrier, Telekom Malaysia Berhad. Jaring aims to provide a wireless equivalent to DSL that can also carry high-quality telephone calls. While Jaring's transformation from mere service provider to network operator comes with considerable risks, the potential rewards are too great to ignore and the risks of doing nothing are greater still. To mitigate the risks, however, Jaring chose equipment that can operate on a variety of spectral bands and should be able to weather the storms of technological change.

E-Commerce Business Opportunities for Telekom Malaysia

In the present paper, it is observed that e-commerce potential in Malaysia is very promising. Telekom Malaysia must view this as a business opportunity and seriously look into the problems by the r...

What drives customer loyalty: An analysis from the telecommunications industry

In today's globalised and borderless market, quality and productivity are essential for the survival and growth of any organisation. Both these factors depend mainly on the attraction and retention of customers. Thus the customer is the main focus for any successful business. Business success depends on organisations understanding and meeting customers' needs and demands. Earlier researchers have argued that a high degree of customer satisfaction does not always translate into loyalty. This study analyses the factors that contribute to customer satisfaction, particularly in the service sector. It focuses on the Digital line II Service offered by Telekom Malaysia Berhad (TMB) — the main telecommunications service provider in Malaysia. The SERVQUAL tools advocated by Parasuraman and others are used to measure the current level of service quality and satisfaction in the Digital line II Service by using a 16-item testing toll. The study reveals that there is a significant relationship between customer satisfaction and the implementation of service quality. The findings also suggest that the reliability dimension of SERVQUAL consists of three elements, namely a fault-reporting centre, response time and restoration time which have a strong correlation with customer satisfaction. The findings also confirm that a high level of customer satisfaction is not translated into customer loyalty. Empirical testing (independent t-test, analysis of variance and correlation coefficient), however, identifies the four service quality factors that are significantly correlated with customer loyalty.

A History of Islamic Studies in Malaysia

At present Malaysia has nine public or government universities and two institutes. They are Universiti Malaya (UM), Universiti Sai s Malaysia (USM), Universiti Kebangsaan Malaysia (UKM), Universiti Putra Malaysia (UPM), Universiti Teknologi Malaysia (UTM), Universiti Utara Malaysia (UUM), Universiti Malaysia Sarawak (UNIMAS), Univesiti Malaysia Sabah (UMS), Universiti Pendidikan Sultan Idris (UPSI), Institut Teknologi MARA (ITM), and Institut Teknologi Tun Hussein Onn (ITTHO). (KPM1998/99, 1-164). Malaysia also has six pri vate universities and many private institutes and colleges. The private universities are International Islamic University Malaysia (HUM), Uni versiti Teknologi Petronas (UTP), Universiti Tenaga Nasional (UNITEN), Universiti Tun Abdul Razak (UNITAR), Universiti Telekom Malaysia (UNITELE) and Universiti Monash in Malaysia. (Utusan Malaysia 4/5/1998, p. 26). Although Malaysia has nine public universities and six private univer sities, only two public universities UM and UKM and one private univer sity namely HUM offer Islamic studies leading to the bachelor, master and doctoral degrees. The other public universities in Malaysia either of fer Islamic education or courses in Islamic Civilisation to their students; the Islamic courses are either part of the General Studies or the University Courses. According to Dr Abdul Halim Mat Diah, Datuk Sri Dr. Ma hathir Muhammed asked the public universities in Malaysia to offer courses in Islamic Civilisation for Muslim and non-Muslim students. (Abdul Halim 1989, p. 27). The private colleges and universities in Malaysia are also required to offer Islamic education for Muslim students and Moral education for non Muslim students starting in January 1999. Malaysian Education Minister Datuk Seri Najib Tun Razak was reported on March 30, 1998 to have said To ensure private colleges and universities offer holistic education in line with the country's objectives, they have to teach Pendidikan Islam [sic Islamic education], Pendidikan Moral [sic Moral education] and Ma laysian Studies from Jan 1 next year [sic January 1999]... Malaysian Muslim students are required to take Pendidikan Islam and non-Muslims the Pendidikan Moral both to be taught in Bahasa Malaysia... Students need only take the subjects... they need not pass it [sic them] as their di

Rhetoric versus Reality: the Privatisation of Telekom Malaysia

Telekonl Malaysia (TM) was floated as a private enterprise in 1990 as part of the country's overall privatisation programme. The programme included the usual privatisation goals of competition, reduced state involvement, growth and efficiency, but also a redistributional goal to enhance the Bumiputra community. This paper discusses whether the Malaysian government has been able to reconcile all its stated objectives, and suggests that the Bumiputra redistributional goal has been favoured at the expense of the other objectives. It is concluded that the privatisation of TM was cosmetic and that the government has used TM to implement its strategy, mainly through internal control of its corporate affairs, which runs contrary to the most widely accepted views of privatisation.