Telecommunication Companies In Malaysia Research Articles

A CONCEPTUAL UNDERSTANDING OF THE IMPACT OF EMPLOYEE TRAINING PROGRAMS ON JOB PERFORMANCE AND JOB SATISFACTION IN THE TELECOMMUNICATION COMPANIES IN MALAYSIA

<p>Presently, many companies are confronted with tribulations while operating in a tempestuous business atmosphere; this is combined with the global pandemic, which is Covid-19, that has deteriorated the potency of the businesses. The telecommunication companies in Malaysia were also affected during these conditions. Therefore, a vital stratagem for the telecommunication firms to attain competitive advantage is through training programs conducted for all its employees throughout the various sections in the organization in order to beat this present obstacle. The objective of this research is to uncover if training influences job performance and job satisfaction which are two critical factors that guarantee the survival and growth of the telecommunication firms. Therefore, to realize the aim of this study, the survey technique is applied to cultivate a detailed profile which will be distributed to employees of three leading telecommunication cooperates in Malaysia. This study will use quantitative methods to generate empirical results and substantiations that responded to the research questions. The literature section scrutinized the areas of training, job performance, and job satisfaction to fill the gap and to determine the influence of training programs on job performance and satisfaction of employees. Therefore, the findings of this study could perhaps aid other corporations in Malaysia to instil continuous and well-planned training programs and not to take for granted the significance of training to improve job performance and satisfaction during the times of environmental turbulence. Thus, this could ensure that competitive strength is unceasingly maintained in the telecommunication firms in Malaysia.</p><p> </p><p><strong> Article visualizations:</strong></p><p><img src="/-counters-/edu_01/0646/a.php" alt="Hit counter" /></p>

THE IMPACT OF EMPLOYEE TRAINING PROGRAMS ON JOB PERFORMANCE AND JOB SATISFACTION IN THE TELECOMMUNICATION COMPANIES IN MALAYSIA

<p>Currently, many organizations are facing trials when competing in the turbulent business environment; this is coupled with the current Covid-19 pandemic, which has worsened the strength of the organizations. The telecommunication companies in Malaysia was also not spared in this situation. Therefore, a crucial strategy for the telecommunication companies to gain competitive advantage is by conducting training to its employees at all levels to overcome this current drawback. This research aims to discover if training impacts job performance and job satisfaction which are two crucial variables that leads to the telecommunication company’s survival and growth. Therefore, in order to achieve the objective of this research, the survey procedure is used to develop a thorough profile, which is gathered from 316 out of 500 formal standardized questionnaires sent to employees at three major telecommunication companies in Malaysia. This research utilized the quantitative methods to produce empirical outcomes and substantiations that answer the research questions. The literature examined the areas of training, job performance, and job satisfaction to fill the gap and to determine the significance of training programs conducted on job performance and job satisfaction. The analysis shows that training is statistically significant and has a strong relationship with job performance and job satisfaction. The hypothesis depicted that training programs conducted in the telecommunication companies have a significant relationship with job performance and job satisfaction of the employees. Thus, the findings of this study could aid as an example to other companies in Malaysia to not take granted of the impact of training on job performance and job satisfaction. By undertaking continuous training, companies could rise against the current economic problems caused by the Covid-19 pandemic and continue to survive and flourish as well as maintain its competitive strength.</p><p> </p><p><strong> Article visualizations:</strong></p><p><img src="/-counters-/edu_01/0628/a.php" alt="Hit counter" /></p>

Retail Site Selection using Machine Learning Algorithms

Selecting a new site for retail business expansion has always been a challenge for decision-makers. It requires not only the sales data but the geographic data in order to decide the potential location for their respective purposes. Proper use of the data could lead to better decision-making. To date, common techniques such as geographic information system (GIS) and multi-criteria decision making (MCDM) have been applied to site selection. These methods, however, require not only extensive human effort but more importantly, difficult to validate the importance of identified variables. In this work, sales performance is proposed as a function of geospatial features to determine the suitability of a retail location. The main aim of this study was to identify features attributed to optimal site selection which in turn facilitate sales prediction for a telecommunication company in Malaysia. In this research, various feature selection techniques and machine learning models were deployed for sales prediction in order to determine the suitability of the new location. The findings show the top 3 feature selections are prediction step in VSURF, random search, and fuse learner with search strategy; the top 3 families are boosting, random forest and bagging; and the top 3 classifiers are C5.0, rf, and parRF. The crossover combination of the top feature selection-classifier can produce the AUC of more than 0.75. The highest AUC, 0.8354 was obtained through random search-parRF.

Branding Corporate Social Responsibility: A Case Study on Public-listed Telecommunication Companies in Malaysia

Branding Corporate Social Responsibility: A Case Study on Public-listed Telecommunication Companies in Malaysia

Business strategy for environmental social governance practices: evidence from telecommunication companies in Malaysia

Purpose The present digital era has integrated the conventional telecommunications companies as service providers in this ever-competitive environment. Towards gaining business competitiveness, businesses are operated from the stance of dynamic business model that places focus on both economic activities and, more importantly, value-added benefits. One essential value embedded into business strategies refers to the aspect of sustainability in conjunction to environmental social governance (ESG). Within the context of Malaysia, ESG practices have been expected to grow rapidly in years to come, along with the vision of becoming a digital economy nation, by 2050. The continuous discussions appear to support the significance of implementing ESG practices amidst organizations, which in turn, could enhance a more sustainable economic growth for the country. Although many studies have probed into the dimensions of ESG, little attention has been given to the ESG practices incorporated into business strategy agenda. Design/methodology/approach This paper combed through the literature to retrieve the multi-dimensions of ESG concepts, as well as related in-depth insights into ESG disclosures amongst leading companies established in Malaysia. As for the research design, this study used the content analysis method and the ESG Grid as the benchmarking tool to explore superior commitments amongst its peers. Findings As a result, this study stumbled upon two major outcomes: the pattern of ESG disclosures in telecommunications industry and the approaches in implementing ESG practices in telecommunications companies. These two aspects appear essential to establish a competitive advantage, apart from addressing the issues raised by concerned stakeholders. Research limitations/implications Future studies may explore deeper into comprehending the ESG practices by using the interview method and incorporating other industry or arena. Practical implications The decisions made by the companies to invest in ESG practices mark the ability of a company in devising viable survival strategies within the industry. Originality/value Hence, this study offers several vital insights into the practical value to learn from the best experiences, aside from analyzing the current progress of ESG practices within the context of developing nation.

Performance analysis on telecommunication companies in malaysia with TOPSIS model

Emergence of telecommunication companies is springing up due to the high demand from the consumers. The invention of telecommunication has made the world more knowledgeable as information can be transmitted easily. Based on the past studies, telecommunication is not commonly investigated especially in financial management field. Thereore, this study aims to propose a conceptual framework to evaluate, compare and rank the financial performance of the listed telecommunication companies in Malaysia using TOPSIS model. Financial ratios are employed to examine the financial performance of the telecommunication companies. The data of this study consists of DIGI, MAXIS, AXIATA and TM which are listed telecommunication companies in Malaysia stock market. The results of this study show that DIGI achieves the first ranking, followed by MAXIS, AXIATA and TM within the study period of year 2011-2015. This study is significant because it helps to evaluate, compare and rank the financial performance of the listed telecommunication companies in Malaysia with the proposed conceptual framework based on TOPSIS model.

Human elicited features in retail site analytics

Location selection is indispensable for a company or industry to survive for a long term. A strategically positioned retail location can increase the profitability and draw more customers for a company. Conventionally, a good location decision is associated with the relevant and significant location factors. However, integrating human subjective opinion as part of feature engineering process can be a challenge; there is no guarantee that these features can be optimum. In this light, this paper aims to investigate the impact of additional human elicitation features on the retail site selection model. This research focuses on retail site analytics to predict the sale of a telecommunication company in Malaysia. Apart from features such as geographical information, demographics and economics, this paper also includes the features determined by domain experts to investigate whether the human elicited features could improve the accuracy of sales estimation given a specific location. The findings of current work show that the additional of human elicited features successfully increase the model accuracy by 18.22%.

Performance Comparison of Neural Network Training Algorithms for Modeling Customer Churn Prediction

Predicting customer churn has become the priority of every telecommunication service provider as the market is becoming more saturated and competitive. This paper presents a comparison of neural network learning algorithms for customer churn prediction. The data set used to train and test the neural network algorithms was provided by one of the leading telecommunication company in Malaysia. The Multilayer Perceptron (MLP) networks are trained using nine (9) types of learning algorithms, which are Levenberg Marquardt backpropagation (trainlm), BFGS Quasi-Newton backpropagation (trainbfg), Conjugate Gradient backpropagation with Fletcher-Reeves Updates (traincgf), Conjugate Gradient backpropagation with Polak-Ribiere Updates (traincgp), Conjugate Gradient backpropagation with Powell-Beale Restarts (traincgb), Scaled Conjugate Gradient backpropagation (trainscg), One Step Secant backpropagation (trainoss), Bayesian Regularization backpropagation (trainbr), and Resilient backpropagation (trainrp). The performance of the Neural Network is measured based on the prediction accuracy of the learning and testing phases. LM learning algorithm is found to be the optimum model of a neural network model consisting of fourteen input units, one hidden node and one output node. The best result of the experiment indicated that this model is able to produce the performance accuracy of 94.82%.

Geospatial Analytics in Retail Site Selection and Sales Prediction

Studies have shown that certain features from geography, demography, trade area, and environment can play a vital role in retail site selection, largely due to the impact they asserted on retail performance. Although the relevant features could be elicited by domain experts, determining the optimal feature set can be intractable and labor-intensive exercise. The challenges center around (1) how to determine features that are important to a particular retail business and (2) how to estimate retail sales performance given a new location? The challenges become apparent when the features vary across time. In this light, this study proposed a nonintervening approach by employing feature selection algorithms and subsequently sales prediction through similarity-based methods. The results of prediction were validated by domain experts. In this study, data sets from different sources were transformed and aggregated before an analytics data set that is ready for analysis purpose could be obtained. The data sets included data about feature location, population count, property type, education status, and monthly sales from 96 branches of a telecommunication company in Malaysia. The finding suggested that (1) optimal retail performance can only be achieved through fulfillment of specific location features together with the surrounding trade area characteristics and (2) similarity-based method can provide solution to retail sales prediction.

The joint effect of leadership style and organisational justice on employees' work engagement

Despite the existing body of literature devoted to the topic of work engagement, this study examined the effect of some important variables, such as transformational and transactional leadership styles, on work engagement. In addition, it examined the mediating impact of organisational justice on the said relationships. Data was collected from the employees of telecommunication companies in Malaysia using a survey questionnaire. Structural equation modelling by AMOS was then employed to examine the model. The results provided strong evidence for the positive significant effect of transformational and transactional leadership and organisational justice on work engagement. More importantly, while organisational justice was found to mediate the relationship between transformational leadership and work engagement, its mediating effect on the transactional leadership-work engagement relationship was not confirmed. This study enriches the current literature on work engagement by relating it to crucial factors such as leadership styles and organisational justice and provides empirical evidence.

Analyzing the Financial Performance of Telecommunication Companies in Malaysia by Using Financial Statements

Analyzing the Financial Performance of Telecommunication Companies in Malaysia by Using Financial Statements

INVESTIGATING EMPLOYEE PERCEPTIONS OF WORKPLACE SAFETY AND SAFETY COMPLIANCE USING PLS-SEM AMONG TECHNICAL EMPLOYEES IN MALAYSIA

Safety is an important employment issue that needs to be tackled because of the cost implications it brings to organizations. As Malaysia aspires to become a developed nation by 2020, reducing workplace accidents is one of the key employment concerns it aims to address.Literature indicates that one of the reasons for occupational accidents at work is unsafe behavior. Adding to the safety research literature, this study examined to what extent perceptions of safety affect employees to comply with safety behavior at work. A survey was conducted in a big telecommunication company in Malaysia among 135 technical employees.Partial least square (PLS) analysis was employed in this study to test the research hypothesis.Our measurement model resulted in five facets of employee perception whose validity and reliability were confirmed. The analysis on the structural model revealed that management safety practices was the most significant predictor of safety compliance, followed by, co-worker safety and job safety. However, no significant effect was found for supervisor safety and satisfaction with safety programs. Practical implications, limitations of the study, and future research direction are discussed.

Barriers of Mobile Commerce Adoption Intention: Perceptions of Generation X in Malaysia

Many telecommunication companies in Malaysia have been attracted to invest significantly in the development of mobile commerce due to the explosive growth in the usage and market penetration of mobile devices. Eventhough generation X is characterized with high earning power, as they are reluctant on technological advancements, the mobile commerce adoption rate is remaining low in Malaysia. Therefore, this study is intended to explore the resistance factors to understand the reasons for this low adoption among generation X in Malaysia. Innovation Resistance Theory (IRT) and Valence Framework have been employed to examine the barriers, including usage, value, risk, tradition, image, and perceived cost barriers. The results of this study have been derived from data collected from 227 generation X consumers through questionnaire survey. The findings of this study show that, except the cost barrier, all other barriers significantly affect the mobile commerce adoption. These results enable local businesses to develop solutions to eliminate the resistance barriers and act as a means of understanding how to possibly enhance the rate of mobile commerce adoption in Malaysia. This research provides an extended Innovation Resistance Theory model by adding the perceived cost barrier construct, a negative valence factor, for the adoption intention of mobile commerce.

Motivation Factors: Impact on Sales Commission Plan Employees in a Telecommunication Company in Malaysia

Motivation Factors: Impact on Sales Commission Plan Employees in a Telecommunication Company in Malaysia

Scale development and validation for DART model of value co-creation process on innovation strategy

Purpose– The purpose of this paper is to validate scale measurements of dialogue, access, risk assessment and transparency (DART) constructs, as the process of value-co-creation, and then understand its effect on innovation strategy. Further, the paper explores the influence of innovation strategy on the market performance.Design/methodology/approach– The model links four dimensions of DART as building blocks of value co-creation, to the innovation strategy. Further, the model links innovation strategy to the market performance. In total, five hypotheses are postulated. Testing was conducted through structural equation modeling using PLS-SEM, utilizing data from 249 managers of telecommunication companies in Malaysia.Findings– The result of the analysis revealed dialogue, risk assessment and transparency having a significant positive relationship with innovation strategy. These results signified the importance of value co-creation to formulate an innovation strategy of the firms. The finding of the research shows that innovation strategy has a strong effect on market performance as well.Practical implications– Implementing value co-creation process facilitates companies in formulating an innovation strategy that enhances market performance significantly.Originality/value– The paper validated scale measurement of DART model which adds substantial knowledge and concepts in the areas of value co-creation process. It describes the first empirical research study on the practice of value co-creation and innovation strategy in developing country focusing on telecommunication industry. Further, the model examines the effect of DART dimensions on innovation strategy result in market performance enhancement.

Communication Source, Brand Image and Brand Choices of Postgraduate Students

The purpose of this study is to determine post graduate students’ perception of the communication sources, brand image of the university and their brand choices when selecting a university to pursue their graduate studies. Aquantitative research approach in the form of a correlation study was used in this research. This study was conducted in a corporate university of the national telecommunication company in Malaysia. The respondents were post graduate students pursuing master the business management (MBA) program. A total of 41 studentsconstituted the sample. A structured questionnaire was used to collect data. University web site was found tohave the greatest reach and influence on students’ decision to study in the university. Published ranking wassecond and friends /family was third. Of the top ten sources having the greatest reach and influence, six were university sources. Quality / reputation of the faculty topped the list on important decision criteria for selecting to study in the university. This was followed by prestige /global recognition of the university; published ranking of its graduate management programme and that it was an accredited program. Accredited programme, quality and reputation of the faculty, global recognition and prestige of the school were among the top reasons given by graduating MBA students for selecting the school. The study was confined to one institution only. Therefore the results are only generalizable to the population from that university. Further research should include samples from other universities so that the results can be generalizable over a larger population. The paper contributes to marketing research for institutions of higher education. The finding could be used to develop effective marketing strategy.

An Alarming Signal in Mobile Telecommunication Industry: A Study in Malaysia

The use of products and services of the mobile telecommunication industry becomes a part and parcel of each human being around the globe irrespective of the age. It is hardly visible to see people without the use of telecommunication technology in today’s world. The present research article examines the alarming signal of market saturation of telecommunication companies in Malaysia as internal competitors is increasing in number and age restriction of 18 years and above for legally registered owners of mobiles. The saturation in the mobile telecommunication market is due to the relative low birth rate in Malaysia, the eligible population to register a mobile phone is not proportional to telecommunication service providers. In addition, there is also new Mobile Virtual Network Operators (MVNO) which magnifies the problem further. Otherwise the local service providers have efficient and effective networking with other countries; the sustainability of the telecommunication company's performance is at stake.

Effects of Wellness Programs on Job Satisfaction, Stress and Absenteeism between Two Groups of Employees (Attended and Not Attended)

This paper presents significant relationships between employees who have attended wellness program and those who have not attended wellness program with employees’ job satisfaction, stress and absenteeism. This study was conducted at a major telecommunication company in Malaysia. 125 employees of the company were selected as respondents of this study by using simple random sampling. In addition, 63 of these respondents had attended the wellness programs whereas the other 62 had not attended the programs provided by the company. A survey questionnaire was used for data collection. The research hypotheses were tested using T-test. The findings revealed that higher job satisfaction were found in the respondents who have attended wellness program than the respondents who have not attended wellness program. The findings also showed that lower employees’ perceived stress was found among the respondents who have attended wellness program than those who have not attended wellness program; and lower employees’ absenteeism was found in the respondents who have attended wellness program than the respondents who have not attended wellness program. As a conclusion, corporate wellness program is important in promoting employees to be concerned about their health status, possibility of having sickness, and tailored treatment for their health. The challenge now is to inculcate this activity as a culture within the employees so that they would have a positive perception towards wellness programs.

Impact of Work Design on Employee Psychological Strain among Malaysian Technical Workers

This study represents an attempt to test the impact of work design on employee well-being in Malaysia, a country characterized as collectivistic and having high power distance. Specifically, my research sought to examine the direct effects of psychosocial work characteristics on psychological strain. Also, the present study assessed the moderating effects of social support on the relationships between job demands and psychological strain. Self-reports on the study variables were obtained from 429 technical workers in a large telecommunication company in Malaysia. I used multivariate analyses to examine the direct and moderating effects hypotheses. The findings confirmed the direct effects of job demands, job control, and social support on psychological strain. The results also provide evidence for a moderating effect of supervisor support, but not for co-worker support. This research makes several theoretical contributions, and provides information concerning the Job Demands-Resources (JD-R) model and their application to a culture characterised by high collectivism and high power distance. The findings may help human resource practitioners understand how work design influences employees’ well-being. Implications are discussed to enhance better mapping of interventions at individual and group levels.

Corporate Mergers and Acquisitions: Technical Efficiency of Telecommunication Companies in Malaysia

Corporate Mergers and Acquisitions: Technical Efficiency of Telecommunication Companies in Malaysia