A CONCEPTUAL UNDERSTANDING OF THE IMPACT OF EMPLOYEE TRAINING PROGRAMS ON JOB PERFORMANCE AND JOB SATISFACTION IN THE TELECOMMUNICATION COMPANIES IN MALAYSIA

Kumaran Kanapathipillai

doi:10.46827/ejhrms.v4i3.887

Abstract

Presently, many companies are confronted with tribulations while operating in a tempestuous business atmosphere; this is combined with the global pandemic, which is Covid-19, that has deteriorated the potency of the businesses. The telecommunication companies in Malaysia were also affected during these conditions. Therefore, a vital stratagem for the telecommunication firms to attain competitive advantage is through training programs conducted for all its employees throughout the various sections in the organization in order to beat this present obstacle. The objective of this research is to uncover if training influences job performance and job satisfaction which are two critical factors that guarantee the survival and growth of the telecommunication firms. Therefore, to realize the aim of this study, the survey technique is applied to cultivate a detailed profile which will be distributed to employees of three leading telecommunication cooperates in Malaysia. This study will use quantitative methods to generate empirical results and substantiations that responded to the research questions. The literature section scrutinized the areas of training, job performance, and job satisfaction to fill the gap and to determine the influence of training programs on job performance and satisfaction of employees. Therefore, the findings of this study could perhaps aid other corporations in Malaysia to instil continuous and well-planned training programs and not to take for granted the significance of training to improve job performance and satisfaction during the times of environmental turbulence. Thus, this could ensure that competitive strength is unceasingly maintained in the telecommunication firms in Malaysia. Article visualizations:<img src="/-counters-/edu_01/0646/a.php" alt="Hit counter" />

Highlights

This study was undertaken in three well-known telecommunication companies which were established in Malaysia to furnish the people of Malaysia with the latest telecommunication technologies and networks
The main motive of this study was to ascertain the relationship between the training programs conducted in three prominent telecommunication companies in Malaysia and its effect on job performance and job satisfaction
It is evident that training has an impact on the employees’ job performance and job satisfaction as found in various researches conducted previously by (Fontova-Almato, 2020; Asim, 2013; Sandamali et al, 2018; Karim et al, 2019; Latif, 2012; Sharma & Chandra, 2013; Varshney, 2019). This enlightens by exposing to the researchers that all workers should undertake the essential training programs which would equip them with the proper knowledge, aptitudes and mindsets, so that job performance and job satisfaction are realized and heightened as elucidated by (Fontova-Almato, 2020; Diamantidis & Chatzoglou, 2018; Vasudevan, 2014)

Summary

Introduction

This study was undertaken in three well-known telecommunication companies which were established in Malaysia to furnish the people of Malaysia with the latest telecommunication technologies and networks. The leaders of these telecommunication firms concede that training is the most suitable method to amplify workers' job performance and job satisfaction This has resulted as the best motive for the author to analyse as to whether the training programs conducted was significant for the job performance and job satisfaction of the employees in these three telecommunication companies. This study can be extremely valuable for scholars as well as practising administrators and directors who foresee that training programs provided to employees are a strategy that would allow the employees and the organisation to get ready They may be able to overcome the tribulations that exist in the business atmosphere, especially when businesses are reopened after the long lockdown period due to the Covid-19 pandemic. Positive social change could emerge if the independent variable, which are the training programs conducted in the telecommunication companies becomes significant for the dependent variables which are employees' job performance and job satisfaction

Literature Review

Findings

Conclusion

Discussion