Telecommunications Industry Research Articles

Influence of Regulatory Tax Changes on Business Strategies in the Telecommunications Industry

Influence of Regulatory Tax Changes on Business Strategies in the Telecommunications Industry

Analysing spectrum administration for 5G in India using a policy Delphi

5G technologies are introducing new capabilities and services in the telecommunications (telecom)industry, changing business models and market structures, and compelling alterations in regulatory frameworks. Telecom administrations across the world are making choices for regulation of key resources such as spectrum to meet 5G requirements. 5G is taking root in the Indian telecom market. This paper analyses expert stakeholder and practitioner opinion through a policy Delphi to examine what kind of regulatory and policy changes need to be made in India’s spectrum management policies in a 5G market and how these could be best adapted to the unique public policy and political economy environment of this country. It arrives at practical recommendations for planning, assigning, and pricing spectrum which could be of value to policy makers and regulators.

Study of The Factors That Influence Brand Loyalty Simpati Cards PT. Telkomsel Tbk

Customer loyalty is critical for success in today's saturated mobile telecommunications industry. However, maintaining allegiance remains challenging given technology advancements and intensifying competition. This study examines the determinants of loyalty towards Simpati, the prepaid brand of Indonesia's largest operator Telkomsel. A qualitative case study methodology was employed, comprising an extensive literature review on customer experience, satisfaction, trust, switching costs and their influence on brand loyalty in the mobile sector. Particular focus was placed on publications related to Telkomsel and its prepaid offerings. Customer data from secondary sources was also analyzed to identify patterns relating to the research objectives. The findings indicate that service quality is a key antecedent of customer experience and satisfaction. Superior fulfillment of expectations cultivates a positive brand image and drives attachment. Meanwhile, affective factors like emotional engagement and trust act as mediators reinforcing loyalty intentions over the long-term. Competitive pricing and targeted promotional campaigns also enhance perceived value. Additionally, high perceived switching costs curb defection propensity due to customers' sunk investments in the relationship.

INTENT EXTRACTION FROM TEXT BY USING GLOBAL FEATURE MATRIX TO IMPROVE MAN MACHINE INTERACTION

Interaction between man and machine is the future of technology. Different mechanisms and mediums are used for this interaction such as voice, signals, pictures, videos, text etc. Text is one of the most popular medium of interaction and has gained popularity over past decades. It is used for making predictions of stock market, analysis of people’s opinion, identification of group of people with similar interests etc. In this research, the focus is to identify and analyze the intent of the written text and used it to prepare an appropriate machine response to text. There are several system available that uses semi-automatic mechanisms for interaction with humans such as the online customer care services for banks and the telecommunication industry. Different models and algorithms are used for this semi-automatic interaction. This study works on the design of a fully automated system for extracting the intents from the text, prepare an appropriate response and use the intent to do the prediction of the text. The results of the research are detailed in the methodology and experiment sections of the paper.

Sustainable Growth in the Telecom Industry through Hybrid Renewable Energy Integration: A Technical, Energy, Economic and Environmental (3E) Analysis

Sustainable Growth in the Telecom Industry through Hybrid Renewable Energy Integration: A Technical, Energy, Economic and Environmental (3E) Analysis

Development and experimental assessment of a multi-annual energy monitoring tool to support energy intelligence and management in telecommunication industry

Carbon-footprint reduction of key industrial buildings is addressed, by proposing methodologies for continuously monitoring telecommunication (TLC) central offices (COs). Main aim is classifying sites according to their efficiency and reliability, via the diagnosis of anomalous electricity consumptions. Such a goal is achieved through the definition of new key performance indicators (KPIs) based on TLC and cooling energy demand, improving the outcomes of pre-existing methods. While the reliability index and index of cluster reliability are specifically proposed to evaluate and physically assess the impact of climate control (CLC, i.e., the parasitic quota) electricity consumption with respect to the TLC one, the here introduced coefficient of variation of telecommunication energy allows for a more solid evaluation of energy measurements reliability. Another target of this study is to extend the afore-mentioned KPIs-based analysis to multi-annual periods of monitoring, thus allowing successfully meeting the currently in-force ISO 50001 standard. Specific central offices were then selected and analyzed to verify the results physical meaning. The method was proven effective in classifying central offices belonging to climate-homogenous fleets, according to the reliability level estimated over a triannual timeframe. Positive impacts in terms of attainable energy saving through improved thermal management, as well as methodology extendibility to other industrial sectors are finally presented and discussed.

Study on the evolution of multi-level collaborative innovation networks in China’s cloud manufacturing industry

ABSTRACT CMfg is a new service-oriented manufacturing mode integrating new-generation information technologies, and its development promotes the digital transformation of China’s manufacturing industry. Exploring the evolution trend of CMfg's co-innovation networks is essential to the development of manufacturing digitalisation. The research is carried out from three levels: The evolutionary characteristics of the organisational co-innovation network in the CMfg industry are identified through SNA and THA; the evolution of technological co-innovation network is analysed by using FP-Growth and the textual analysis, to recognise the technology convergence trends; the evolution of the factors affecting regional collaborations are discovered by using QAP model to analyse the regional co-innovation network. Following conclusions are achieved: CMfg co-innovation is centred on state-owned enterprises in the power and telecommunication industries, with University–Industry collaboration as the main form; the current hot spots of CMfg technologies are the Resource Perception-and-Access, the Resource Virtualisation-and-Service; the regional collaboration in China's CMfg industry tends to be partnership-led and multi-polar. It suggests that: In the CMfg industry, more enterprises-supporting policy should be made, while the Virtualisation-and-Service technologies need more attention, and the partnerships among regions should be further enhanced.

Bismuth-Doped Fiber Lasers and Amplifiers Operating from O- to U-Band: Current State of the Art and Outlook

The development of unique optical materials that provide amplification and lasing in new wavelength ranges is a major scientific problem, the solution of which is becoming the basis for the emergence of new optical technologies, which are primarily targeting the expanding of operating wavelengths in silica glass. In fact, one of the notable advances in the field of fiber optics over the past two decades has been the production of a new type of laser-active fibers (namely bismuth-doped fibers), which has made it possible to cover previously inaccessible (for rare-earth-doped fibers) spectral ranges, in particular O-, E-, S-, and U-telecom bands. The advance in this direction has led to further growth of the technological capabilities in the telecom industry for amplification and generation of optical radiation in various wavelength bands, which will result in the near future to overcoming the problem known as “capacity crunch” by means of expanding the data transmission range. Recently, bismuth-doped fibers have been actively studying in order to improve their characteristics, which would allow for efficient implementation of optical devices based on bismuth-doped fibers (BDFs) with deployed telecommunications systems. This is one of the dynamically developing areas, where progress has already manifested in form of emergence of new achievements, in particular commercially available various types of BDFs, as well as a series of novel fiber-optic amplifiers for the O- and E-bands. In this review, a number of scientific studies that have already led to a noticeable progress in the field of optical properties of BDFs and the practical implementation of optical devices (lasers and amplifiers) based on them are presented and discussed, with much attention to the achievements of recent years.

Peran Komunikasi dan Musyawarah dalam Menangani Konflik Hubungan Industrial: Studi Kasus PHK di Smartfren Telecom Tbk

The purpose of writing this article is to analyze the case of unilateral termination of employment (PHK) at PT Smartfren Telecom TBK sought by the trade union association. This research method uses a qualitative research method that involves collecting and analyzing data from a variety of source articles, also known as the literature review method. In the telecommunications industry, the role of communication and deliberation is important in overcoming challenges such as layoffs. This study highlights the importance of effective communication between company management and employees to properly manage layoffs. Empathetic and clear communication helps build better relationships and reduce conflict. In addition, deliberation allows different parties to participate in finding fair and sustainable solutions. With this approach, companies can better manage layoffs, while taking into account the interests and welfare of employees.

Mobile telecommunication companies’ investment and pricing strategies for content service

Several mobile telecommunication companies (MTCs), such as AT&T, Verizon, and China Mobile, are investing in content services to drive continued growth as the telecom industry has become saturated. In this study, we investigate the competition between two MTCs, one of which (MTC 1) provides both data and content services, while the other (MTC 2) provides only data services. We propose a two-stage game-theoretic model to analyze the two MTCs' optimal pricing strategies for data service and content service as well as the investment strategy for the content service. Our analysis reveals that a higher value of value-added service offered by MTC 1 will incentivize it to raise its subscription fee for the content service and induce both MTCs to reduce the prices of their data services, which results in an increased demand for the content service and a decreased demand for MTC 2's data service. As MTC 1 invests further in the quality of the content service, it would benefit from increasing the subscription fee for the content service, and the two MTCs should increase the subscription fee for the data service. However, compared to the decisions in the scenario where MTC 1 does not provide content service, the provision of this service by MTC 1 leads to a lower subscription fee for the two MTCs' data services, an increase in the demand for MTC 1's data service, and a decrease in the demand for MTC 2's data service. These findings reveal that regularly monitoring market competition, as well as adjusting pricing strategies based on market scenarios and the value of services, can enhance competitiveness and long-term profitability for MTCs.

Design and Implementation of Lightweight Certificateless Secure Communication Scheme on Industrial NFV-Based IPv6 Virtual Networks

With the fast growth of the Industrial Internet of Everything (IIoE), computing and telecommunication industries all over the world are moving rapidly towards the IPv6 address architecture, which supports virtualization architectures such as Network Function Virtualization (NFV). NFV provides networking services like routing, security, storage, etc., through software-based virtual machines. As a result, NFV reduces equipment costs. Due to the increase in applications on Industrial Internet of Things (IoT)-based networks, security threats have also increased. The communication links between people and people or from one machine to another machine are insecure. Usually, critical data are exchanged over the IoE, so authentication and confidentiality are significant concerns. Asymmetric key cryptosystems increase computation and communication overheads. This paper proposes a lightweight and certificateless end-to-end secure communication scheme to provide security services against replay attacks, man-in-the-middle (MITM) attacks, and impersonation attacks with low computation and communication overheads. The system is implemented on Linux-based Lubuntu 20.04 virtual machines using Java programming connected to NFV-based large-scale hybrid IPv4-IPv6 virtual networks. Finally, we compare the performance of our proposed security scheme with existing schemes based on the computation and communication costs. In addition, we measure and analyze the performance of our proposed secure communication scheme over NFV-based virtualized networks with regard to several parameters like end-to-end delay and packet loss. The results of our comparison with existing security schemes show that our proposed security scheme reduces the computation cost by 38.87% and the communication cost by 26.08%.

Unveiling The Nexus Between Entrepreneurial Orientation and Organizational Performance

This study investigates the relationship between entrepreneurial orientation and organizational performance within the dynamic landscape of the telecommunications industry. Despite its critical role in driving economic growth, the interplay between entrepreneurial orientation and organizational performance in this sector remains underexplored, particularly in the context of developing economies. The data collection process for this study involved distributing questionnaires to employees within telecommunications companies in Iraq. A total of 120 questionnaires were successfully distributed and subsequently returned by the respondents. This sample size surpassed the minimum requirement of 62 respondents, as determined by G*power, a statistical software tool commonly used to calculate sample sizes for research studies. The statistical technique used was partial least squares structural equation modeling conducted using the statistical software SmartPLS 4.0. The results indicate a significant relationship between entrepreneurial orientation and organizational performance in the telecommunications domain. Through rigorous statistical analyses, it becomes evident that companies imbued with a strong entrepreneurial orientation tend to exhibit markedly superior organizational performance metrics. This empirical evidence corroborates existing literature and extends our understanding of how entrepreneurial orientation influences organizational performance outcomes, specifically within the telecommunications sector and amidst the unique challenges of developing economies.

Implementation and Impacts of ITIL Service Operation Within The Telecommunication Industry

The rapid development of technology has significantly altered the human mindset in performing daily activities, one of which is the utilization of information technology services. In Indonesia, the utilization of information technology has become a widespread and vital necessity, prompting both the government and private enterprises to implement and develop their information technology services. The aim of using information technology is to shorten the time and distance between entrepreneurs and customers. To achieve this goal, Information Technology Service Management (ITSM) is needed, especially in the telecommunication industry. A literature review, which studies several case studies, is crucial to further understand the effectiveness of ITSM itself. Based on that perspective in mind, this research focuses on the role of ITSM and ways that the industry uses to determine its level of performance. This research shows that the most used method in the industry is by using maturity level models. Additionally, it is found that utilizing ITSM, especially in service operation, helps telecommunication industry to keep their competitive advantage in the market. With this research, it is hoped that it will serve as a reference for certain industries, especially the telecommunications industry.

RATING ANALYSIS OF THE DYNAMICS OF FOREIGN DIRECT INVESTMENT IN UKRAINE

Objective. The objective of the article is to conduct a rating analysis of the dynamics of direct foreign investment in Ukraine and to determine the priority areas and industries for investment and the main foreign investor countries. Methods. During the research, the following methods were used: an analysis method (to study the dynamics of foreign direct investment in Ukraine), a comparison method (to compare the volume of FDI between different regions, different industries and by receiving countries), a graphic method (to display the dynamics of the normalized rating of the leading countries by the volume of investments in Ukraine) the normalization method (to normalize the indicators of FDI inflows from various countries to Ukraine during 2019-2022) and the rating method (and to build a rating of the regions and industries of Ukraine that received the most FDI during the studied period). Results. As a result of the conducted research, the rankings of the regions of Ukraine according to the level of receiving FDI were constructed and the changes in these ratings during 2020-2022 were analyzed. The main trends can be defined as: a significant increase in investments in 2021; rather similar location of regions in the 2020 rating. and 2022; the growth of investment attractiveness of the western regions of Ukraine with the beginning of a full-scale invasion. In the pre-crisis years of 2019 and 2021, the leadership in foreign investments in Ukraine belonged to the countries of the European Union, as well as Cyprus and the Netherlands. In the crisis years of 2020 (the COVID-19 pandemic) and 2022 (the war), Switzerland, England and Luxembourg lead the rating of investor countries. This dynamic is repeated in two crisis periods. In 2022 the volume of FDI from each country fell almost 10 times compared to pre-war 2021. that is, the crisis dynamics of changes in FDI, characteristic of the pandemic 2020, were repeated. In 2019 and 2021, respectively, investments from each of the top investor countries amounted to about 5 billion US dollars. While in the crisis years of 2020 and 2022, these volumes decreased significantly, amounting to about $500 million and $350 million, respectively. Ratings of Ukrainian industries by the level of receiving FDI were also constructed and changes in these ratings during 2020-2022 were analyzed. In 2021 at the top of the rating were resource-intensive branches of industry, such as mining, processing, metallurgy, etc.) In 2020. and 2022 - financial, trade and telecommunications industries.

EXAMINING THE ROLE OF SERVICE QUALITY DIMENSIONS OF MOBILE PHONE SERVICE PROVIDERS; AN EMPIRICAL STUDY

Service quality has become a critical factor for the competitive advantage of mobile phone service providers in the telecommunication industry. This study explores the key factors influencing service quality in mobile phone service providers and their impact on customer satisfaction and loyalty. The analysis focuses on dimensions such as network quality, customer support, pricing, service reliability, and value-added services. The research aims to identify how these factors contribute to the overall perception of service quality and determine the most significant determinants of customer satisfaction. The non-probability convenience sampling technique is the most suitable method when it is not possible to obtain information from every member of the sample population. Additionally, the precise population frame of mobile phone service consumers in the study area could not be determined, as the number of users could not be ascertained. The interview schedule was employed to acquire the primary data from the respondents. The data that has been collected is coded and inserted into a primary table. The data are analysed in accordance with the nature of the data and the intent of the analysis (nature of the problem) using the SPSS software. For the purpose of the research, a sample size of 100 respondents is selected from an infinite population. A random sample strategy was used by the researcher in order to choose the objects that would be used for sampling. The findings highlight the need for service providers to continuously adapt and enhance their service offerings to meet evolving customer expectations and maintain competitiveness in a rapidly changing market

Independent Site Approach for Brand Internationalization Adoption of Companies: Basis for Strategic Plan

This study investigated the sustainability practices of China Unicom Big Data Limited Company within the telecommunications industry, focusing on their types, objectives, benefits, and challenges. Through quantitative data analysis and survey questionnaires, key findings revealed four categories of sustainability practices: energy efficiency, waste management, data security, and community engagement. While positive trends existed, improvements were needed, especially in energy efficiency and waste management. Objectives included carbon neutrality, operational efficiency, research, and employee well-being, with perceived benefits such as cost savings and reputation enhancement. Challenges included cost implications and industry evolution, though their severity was contested. The study proposed a strategic plan emphasizing a holistic approach, prioritizing carbon neutrality, strengthening regulatory compliance, and enhancing monitoring and evaluation. Recommendations included adopting a holistic approach, prioritizing carbon neutrality, strengthening regulatory compliance, and enhancing monitoring and evaluation to achieve sustainability objectives and align with global targets.

Revitalizing Pakistan's Telecommunication Sector: Analyzing the Impact of Transformational Leadership Styles and Job Autonomy on Employee Vitality, with the Moderating Role of Self-Efficacy

This research study investigates the relationship between transformational leadership (TL), job autonomy (JA), self-efficacy (SE), and employee vitality (EV) in organizational contexts. This study, based on Self-Determination Theory, examines how these elements interact to impact employees' perception of vitality, excitement, and motivation at work. Data was acquired from telecom industry employees using a survey method and was analyzed through SPSS and Smart PLS. The findings show that transformational leadership is crucial in increasing employee vitality, underlining the relevance of inspiring leadership approaches in cultivating a vibrant workforce. Furthermore, job autonomy has been revealed as a strong predictor of employee vitality, emphasizing the importance of job design in influencing individuals' motivation and well-being. However, the study fills a significant research gap and adds a vital dimension by investigating the moderating influence of self-efficacy, or a person's conviction in their ability to do tasks. The findings show that self-efficacy moderates the links between transformational leadership and employee vitality considerably. Employees with higher degrees of self-efficacy gain even more from transformational leadership in terms of vitality. These findings have far-reaching consequences for both organizational practice and future study. They emphasize the need of leadership development, job design, and self-efficacy cultivation inside enterprises to enhance employee vitality. The study also encourages additional research into the dynamics of these relationships and the environmental and individual variables that may impact the reported effects

An Allocation and Optimization Procedure for ARPANET Network Reliability Using Particle Swarm Optimization

In this paper we study the expansion of the telecommunications industry and the complexity of communications infrastructures. For ARPA networks such as ARPANET, the provision of integrated broadband service is essential. The new technology used in ARPANETs and changing traffic patterns have attracted much research attention to network topological design. Most topological design researchers have proposed techniques based on expensive exchange-based hardware. We presented a realistic ARPA network model in this study. ARPA network architecture includes network optimization. We proposed to apply particle swarm optimization (PSO) to enhance the ARPA network, and we also estimated the appropriate distribution of each system component using an exponential cost function. The results of the study show that the optimizer (PSO) had good results.

Human Versus Corporate Tone of Voice: Which one Performs Better in The Telecommunication Industry?

Human Versus Corporate Tone of Voice: Which one Performs Better in The Telecommunication Industry?

Customer Churn Analysis in Telecom Industry using Kaplan–Meier and Cox Proportional Hazards Model

Customer churn poses a significant challenge for companies in the telecom industry, impacting revenue and profitability. In this paper, we present a comprehensive survey of customer churn analysis methodologies, focusing on the application of logistic regression, Kaplan-Meier survival analysis, and the Cox Proportional Hazards Model. Logistic regression serves as a fundamental technique for binary classification, enabling the prediction of churn based on customer attributes and behaviors. Kaplan-Meier survival analysis offers insights into customer survival probabilities over time, facilitating the identification of high-risk cohorts. Additionally, the Cox Proportional Hazards Model provides a flexible framework for analyzing the impact of predictor variables on churn timing, accounting for censoring and time-varying covariates. Through a review of existing literature, case studies, and practical applications, we explore the strengths and limitations of these methodologies in customer churn prediction. We also discuss challenges in data collection, feature engineering, and model evaluation, along with future research directions to enhance churn analysis effectiveness. By leveraging logistic regression with Kaplan-Meier and the Cox model, telecom companies can develop robust churn prediction models to improve customer retention strategies and mitigate revenue loss. Keywords: Customer churn analysis, Telecom industry, Logistic regression, Kaplan-Meier survival analysis, Cox Proportional Hazards Model, Retention strategies.