Technology User Research Articles

A Proposal: Human Factors Related to the User Acceptance Behavior in Adapting to New Technologies or New User Experience

We are aware of the tremendous growth of new mobile phones released in the market every year. The increase in the users’ needs with respect to the new devices is not to be ignored as well. Each product has so many brands with n-number of models and versions.The way the users choose to buy these products is perplexing. For example,decision made to buy a new mobile or change to new brand or even continuing the same brand is not an easy task. The user acceptance for any new behavior is very complex. This paper explores all the possible human factors connected to either pleasant or unpleasant user experiences. Various researchstudies discovered that loyalty of the users for a particular brand plays an important role for the success of the product. Long- term usage of the product by a user would have a negative impact, as the user is not willing to switch to other brands and this has a positive impact on the companies. User memory, expectations and experiences are closely knit to understand the user acceptance for choosing a product. A positive emotion such as pleasant user experience is significant because users recommend the products to others based on these emotional experiences. Age plays an important role with respect to user experience. Old age users were not enthusiastic in going for a change as they preferred to continue with the same technology. Cultural aspects of users are interesting to know in understanding the product purchases. There was biased information regarding user’s visual attractiveness and long- term usage memory. Certain studies explored UX curve and user burden scale that was used to analyze user experiences. It was interesting to know sensory characteristics formed a base for both pleasant and unpleasant user experiences. This research will help companies of mobile devices in identifying the various factors (both positive and negative) related to user experiences and behavior. Future research will be conducted in the areas of short-term user experience and in areas where illiteracy prevail. This study will help the companies to improve their product better based on customer satisfaction.

Remote Moderator and Observer Experiences and Decision-making During Usability Testing of a Web-Based Empathy Training Portal: Content Analysis.

BackgroundCOVID-19 restrictions severely curtailed empirical endeavors that involved in-person interaction, such as usability testing sessions for technology development. Researchers and developers found themselves using web-based moderation for usability testing. Skilled remote moderators and observers are fundamental in this approach. However, to date, more empirical work is needed that captures the perceptions and support needs of moderators and observers in testing situations.ObjectiveThe aim of this paper was to identify remote moderator and observer participant experiences and their use of certain tools to capture feedback of users as they interact with the web browser application.MethodsThis research is part of a broader study on an educational web browser application for nursing students to learn perspective taking and enhance their perceptual understanding of a dialogue partner’s thoughts and feelings. The broader study used a quantitative and think-aloud qualitative problem-discovery usability study design. This case study explored written accounts of the remote moderator and observer participants regarding their roles, experiences, and reactions to the testing protocol and their suggestions for improved techniques and strategies for conducting remote usability testing. Content analysis was used to analyze participants’ experiences in the usability testing sessions.ResultsWe collected data from 1 remote moderator and 2 remote observers. Five themes were identified: dealing with personal stressors, dealing with user anxiety, maintaining social presence, ethical response to the study protocol, and communication during sessions. The participants offered recommendations for the design of future remote testing activities as well as evidence-informed training materials for usability project personnel.ConclusionsThis study’s findings contribute to a growing body of endeavors to understand human-computer interaction and its impact on remote moderator and observer roles. As technology rapidly advances, more remote usability testing will occur where the knowledge gleaned in this study can have an impact. Recommendations based on moderator and observer participant perspectives identify the need for more evidence-informed training materials for their roles that focus on web-based interpersonal communication skills, execution of user testing protocols, troubleshooting technology and test user issues, proficiency in web conferencing platforms, behavior analysis and feedback technologies, and time management.

Increasing participation in computer activities using eye-gaze assistive technology for children with complex needs

Purpose Eye-gaze assistive technology offers children with severe motor and communication difficulties the opportunity to access and control a computer through eye movements. The aim of this study was to examine the impact of eye-gaze assistive technology intervention on participation in computer activities and technology usability among children with complex needs in Taiwan. Materials and methods This study involved a multiple baseline design across individuals. The participants were four children aged three to six years with severe motor and communication difficulties and low eye-control skills. The six-month intervention consisted of two collaborative team meetings and 12 individual supports to facilitate the use of eye-gaze assistive technology at home or in educational environments. Participation in computer activities (diversity, frequency, and duration) was repeatedly measured through a computer use diary. Other outcomes included assessments of goal achievements and parents/teachers’ ratings on children’s performance in computer activities. Results The young children increased the diversity of their computer activities and their frequency and duration of computer use from baseline to the intervention phase. The children attained six of eight predefined goals related to play, communication, and school learning. Parents and teachers perceived the children’s changes in performance as meaningful. Conclusion This study strengthens the evidence that eye-gaze assistive technology is useful in everyday contexts for children with complex needs in Taiwan. The findings add knowledge that children with weak eye-control skills increased participation in computer activities as a result of the eye-gaze assistive technology. Implications for Rehabilitation Eye-gaze assistive technology (EGAT) as an access method to control a computer can provide opportunities for children with severe motor and communication difficulties to participate in computer activities. Children with severe motor and communication difficulties and low eye-control skills with sufficient practice can learn to use EGAT for communication and learning, with support from stakeholders and collaborative service. EGAT could be introduced for children with complex needs at early ages as a means of using computers for play, communication, and school learning, which could be helpful for later education and learning. Stakeholders in educational environments could include EGAT in educational computer systems so that pupils with severe motor and communication difficulties could interact with a computer, thereby enhancing their engagement and learning.

Community-Based, Cluster-Randomized Pilot Trial of a Cardiovascular Mobile Health Intervention: Preliminary Findings of the FAITH! Trial.

Background:African Americans continue to have suboptimal cardiovascular health (CVH) based on the American Heart Association Life’s Simple 7 (LS7), 7 health-promoting behaviors and biological risk factors (eg, physical activity, blood pressure). Innovative, community-level interventions in partnership with trusted institutions such as African American churches are potential means to improve CVH in this population.Methods:Using a community-based participatory research approach, the FAITH! Trial (Fostering African American Improvement in Total Health) rigorously assessed the feasibility and preliminary efficacy of a refined, community-informed, mobile health intervention (FAITH! App) for promoting CVH among African Americans in faith communities using a cluster randomized controlled trial. Participants from 16 churches in Rochester and Minneapolis-St Paul, MN, were randomized to receive the FAITH! App (immediate intervention) or were assigned to a delayed intervention comparator group. The 10-week intervention core features included culturally relevant and LS7-focused education modules, diet/physical activity self-monitoring, and a group sharing board. Data were collected via electronic surveys and health assessments. Primary outcomes were average change in mean LS7 score (continuous measure of CVH ranging from poor to ideal [0–14 points]) from baseline to 6 months post-intervention (using generalized estimating equations) and app engagement/usability (by the Health Information Technology Usability Evaluation Scale; range, 0–5).Results:Of 85 enrolled participants (randomized to immediate [N=41] and delayed [control] intervention [N=44] groups), 76 and 68 completed surveys/health assessments at baseline and 6 months post-intervention, respectively (80% retention rate with assessments at both baseline and 6-month time points); immediate intervention [N=30] and control [N=38] groups). At baseline, the majority of participants (mean age [SD], 54.2 [12.3] years, 71% female) had <4-year college education level (39/66, 59%) and poor CVH (44% in poor category; mean LS7 score [SD], 6.8 [1.9]). The mean LS7 score of the intervention group increased by 1.9 (SD 1.9) points compared with 0.7 (SD 1.7) point in the control group (both P<0.0001) at 6 months. The estimated difference of this increase between the groups was 1.1 (95% CI, 0.6–1.7; P<0.0001). App engagement/usability was overall high (100% connection to app; >75% completed weekly diet/physical activity tracking; Health Information Technology Usability Evaluation Scale, mean [SD], 4.2 [0.7]).Conclusions:On the basis of preliminary findings, the refined FAITH! App appears to be an efficacious mobile health tool to promote ideal CVH among African Americans.Registration:URL: https://www.clinicaltrials.gov; Unique identifier: NCT03777709.

The Role of Digital Technology in Curbing COVID-19.

Introduction: Using digital technology to provide support, medical consultations, healthcare services, and to track the spread of the coronavirus has been identified as an important solution to curb the transmission of the virus. This research paper aims to (1) summarize the digital technologies used during the COVID-19 pandemic to mitigate the transmission of the COVID-19; (2) establish the extent to which digital technology applications have facilitated mitigation of the spread of COVID-19; and (3) explore the facilitators and barriers that impact the usability of digital technologies throughout the pandemic. Methods: A rapid electronic search following Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines was conducted of available records up to June 2022 on the medical databases PubMed, Ovid, Embase, CINHAIL, the Cochrane Library, Web of Science, and Google Scholar. Results: An increasing number and variety of digital health applications have been available throughout the pandemic, such as telehealth, smartphone mobile health apps, machine learning, and artificial intelligence. Each technology has played a particular role in curbing COVID-19 transmission. Different users have gained benefits from using digital technology during the COVID-19 pandemic and different determinants have contributed to accelerating the wheel of digital technology implementation during the pandemic. Conclusion: Digital health during the COVID-19 pandemic has evolved very rapidly, with different applications and roles aimed at curbing the pandemic.

Barriers and Supports in eHealth Implementation among People with Chronic Cardiovascular Ailments: Integrative Review.

eHealth interventions use information technology to provide attention to patients with chronic cardiovascular conditions, thereby supporting their self-management abilities. Objective: Identify barriers and aids to the implementation of eHealth interventions in people with chronic cardiovascular conditions from the perspectives of users, health professionals and institutions. Method: An integrative database review of WoS, Scopus, PubMed and Scielo of publications between 2016 and 2020 reporting eHealth interventions in people with chronic cardiovascular diseases. Keywords used were eHealth and chronic disease. Following inclusion and exclusion criteria application, 14 articles were identified. Results: Barriers and aids were identified from the viewpoints of users, health professionals and health institutions. Some notable barriers include users’ age and low technological literacy, perceived depersonalization in attention, limitations in technology access and usability, and associated costs. Aids included digital education and support from significant others. Conclusions: eHealth interventions are an alternative with wide potentiality for chronic disease management; however, their implementation must be actively managed.

Cybersecurity from the perspective of a new technology user

1. Baranchuk A. i in., Cybersecurity for Cardiac Implantable Electronic Devices: What Should You Know?, „Journal of the American College of Cardiology” 2018, vol. 71, no. 11. Google Scholar

Accomplishments in vegetable crop improvement through CRISPR/CAS9 gene editing system

The demand for food security is expanding as the world&#39;s population expands gradually. It is now urgently necessary to apply cutting-edge technologies to accelerate the pace and scale of our vegetable production. One of the primary components of the global food supply chain is vegetable crops. They have evolved into staple meals in many cultures throughout the world because of their variety, flavour profile, and nutritional value. However, due to their physiology, they are more vulnerable to harm from biotic stress and climate change. Therefore, there is an urgent need for novel kinds with higher yields, greater adaptability, and tolerance to biotic and abiotic stress. Conventional breeding is difficult and, depending on the species, might take over 20 years to generate a new competitive variety since it depends on the genetic variability already existing in the genetic pool. Here is where the variety, usability, and high efficiency of technologies like CRISPR/Cas9 may produce superior outcomes. Genome editing using CRISPR/Cas9 has the potential to profoundly alter how crop development techniques are developed in the near future.

Prospects for Future Images: Advances in Media, Technology, and Industry

The world is paying attention to the development of artificial intelligence. The current trend shows that artificial intelligence technology is rapidly promoting development, and as a result, future images based on the production and development of intelligent media technologies have begun to be emphasized. It is possible to summarize the development of future images in three aspects: technological progress, user experience, and industrial promotion. In particular, it is expected that visual technology represented by virtual reality (VR) will lead to the era of “intelligent images” through various functions. Forms such as 3D images, VR images, augmented reality images, holographic images, and so on will gradually bridge the gap between the virtual world and the real one. As a result, the development of intelligent media will serve as an opportunity for it to evolve to the next level, and it is expected to determine the direction of future media development.

Personas Characterising Secondary School Mathematics Students: Development and Applications to Educational Technology

Information technology plays an increasingly prominent role in our personal and professional lives. It also plays an important role in schools, and especially in mathematics education. To realise their full potential in education, technologies should be designed in a way that addresses the characteristics of the target students. In the context of learning mathematics, students often experience anxiety with regard to the content that needs to be learnt; therefore, this work considers mathematics anxiety as a characteristic that should be particularly relevant when designing technologies that assist with teaching and learning mathematics. The development of personas, i.e., prototypical and simplified user descriptions, is a widely used tool in user experience (UX) research that supports design processes. In this methodological paper, we combine this UX methodology with a grounded theory approach. This combination of methodologies could facilitate the establishment of guidelines for developing personas representing secondary school mathematics students, which constitutes the goal of this paper. We review existing persona development techniques in other fields and adapt them to the context of secondary mathematics education using qualitative secondary data. Our aim is to provide a research approach that produces a better understanding of students’ characteristics, needs, and fears. Despite limitations in terms of the amount of data included in developing and piloting this methodology, this work forms the basis for increasing the usability of educational technologies and for adapting them to individual learning styles to reduce mathematics anxiety.

BRAIN-COMPUTER INTERFACING PROSPECTS IN E-SOCIETY

One of the achievements of modern society is the brain-computer interface (BCI) as a way to organize an intelligent environment. Such systems have already been successfully implemented and contribute to integrating people with disabilities into society, overcoming disorders, diagnosis, and monitoring well-being. Studying mental activity in business interaction, training, consumer activity, and entertainment is becoming increasingly popular. The study of the peculiarities of the functioning of human consciousness contributes to the successful integration of brain-computer interfaces into modern technologies of information systems such as invisible computing. The article highlights the latest trends in the development and implementation of neuro-computer interfaces with the principles of the organization of e-society and the problems and prospects that arise in the conditions of its evolution. The analysis was carried out based on the research of real successfully implemented projects, and the experience of participation in conferences was applied. Possible actual implementations are described, and examples have already been implemented. Particular attention is paid to the issue of neuro-computer inequality and its solution, which is one of the main detachable issues that have been updated in recent years. The implementation of neuro-computer interfaces in combination with popular trends and technologies such as post-quantum programming, consciousness uploading, cloud and fog computing, and enter civilization communication are investigated. The nearest electronic society stage (2035-2050) based on Z and α generations will acquire critical skills in mental management of intelligent environments, increasing the efficiency of information systems of any complexity and purpose. The first steps to this point of development that have already been done are the legalization of BCI technology and mass user implementation, which continue to be investigated along with the rapid growth of generation and the performance of new ideas in accordance with the latest opportunities and conditions.

Research in Electronic and Mobile Payment Systems: A Bibliometric Analysis

Electronic (mobile) payment systems are an important aspect of e-commerce. However, few reviews highlight the most significant findings and challenges. In this article, we have prepared a bibliometric analysis to provide a statistical overview of previously published research papers on electronic (mobile) payment systems and user preferences, with a particular emphasis on their diverse techniques and analyses, as well as comprehensive and reliable directions to reveal evolutionary nuances and highlighting emerging areas in this specific research. This study reviewed 177 scientific papers published between 2001 and November 2021 in the Web of Science (WoS) database on the subjects of electronic payment systems (EPS) and mobile payment systems (MPS), payment interface (PI), technology acceptance model (TAM), payment frameworks (PF), and user preferences (UP). The amount of studies using the abovementioned topics (EPS, MPS, TAM, PF, and UP) increases annually. Spain, China, and Malaysia are the three main countries that actively participate, and their international academic partnership is relatively close. We have compiled a list of the most relevant publications, prolific authors, institutions, and leading research topics. The articles were used to evaluate bibliometric indicators, analyze research activity, investigate the subject’s evolution, and identify the most interconnected themes. The findings provide a comprehensive overview of existing thematic studies, with a notable rising trend showing the potential for future research in the field. The study provides a guideline for further research.

A study to investigate the effectiveness of the application of virtual reality technology in dental education

BackgroundToday, the use of virtual reality (VR) technology as an educational tool in dental education has expanded considerably. This study was aimed to evaluate the effectiveness of using VR technology in teaching neutral zone and teeth arrangement.MethodsThis randomized trial was conducted at Kermanshah University of Medical Sciences, Iran in 2019. The study sample consisted of 50 six-year dental students who were randomly divided into experimental (n = 25) and control (n = 25) groups. Students’ performance in both groups was assessed using tests. A questionnaire was used to assess the usability of VR technology and students’ satisfaction with it.ResultsAll faculty members confirmed the usability of VR technology in dental education. The majority of students (76%) were highly satisfied with the use of this technology in their learning process. The mean score of students was significantly higher in the experimental group (16.92 ± 1.12) than in the control group (16.14 ± 1.18).ConclusionIn general, it can be argued that VR technology is useful and effective in the teaching–learning process. Therefore, its use in medical and dental schools can play an effective role in creating a dynamic, attractive, and successful learning environment.

Emotion trajectories in smartphone use: Towards recognizing emotion regulation in-the-wild

Emotion has long been acknowledged as an important part of technology user experience. More recently, research has begun to catalogue ways in which people use technology to manage and shape emotion. These have been characterised as emerging digital forms of a category of behaviour known to psychologists as emotion regulation. Since digital emotion regulation may impact wellbeing, it is important to explore ways of studying it; however most studies to date have used self-report data and it remains unknown whether this behaviour can be studied objectively. To address this gap, we present findings from a field study that measured how joy unfolds during everyday smartphone use. We built a custom Android application that uses the front-facing camera to register emotions from facial features of 20 individuals, collected over 14 days. Our analysis of 266,002 observations yielded striking non-random patterns, which we analyse as potential indicators of digital emotion regulation. This study is an important first step towards assessing how digital emotion regulation unfolds in naturalistic settings. Our findings have implications for the design of technology and in particular, interventions for psychological wellbeing.

Investigating perceptions, adoption, and use of digital technologies in the Canadian beef industry

This research investigated digital technology adoption in the Canadian beef farming industry. The study was carried out from the point of view of two different stakeholders, farmers and veterinarians, to understand current perceptions, level of awareness, and experiences with digital precision livestock farming (PLF) technologies being used on Canadian beef farms. The study specifically focused on the beef feedlot sector in the Canadian province of Ontario. Data from 11 interviews and 24 surveys were analyzed for key themes and patterns. The data was also analyzed through the lens of Rogers’ Diffusion of Innovations technology adoption theory to help understand the potential for technology adoption among Canadian beef producers. The study findings revealed that feedlot producers use a wide variety of software and hardware technologies, but favoured mature, proven technologies that strongly aligned with their business needs. There was little up-take of PLF technologies that focused on 24/7 individual animal health and welfare monitoring, and evidence was found that current technologies that serve this purpose are both unsuitable and cost prohibitive for the farming practices and business needs of the feedlot sector. The main technology adoption barriers found in the study were costs and return on investment, technology usability, lack of awareness of technologies and their capabilities, and perceived relevance of the technology. The study findings have implications for PLF innovators and industry stakeholders, such as the need for pricing models for products and services that minimize up-front investments, and the need for user-centred design of PLF technologies that bridge the gap between technology capabilities and user needs and expectations.

Kinerja Sistem Informasi Akuntansi yang dipengaruhi oleh Kemampuan Teknik Personal, Kecanggihan Teknologi Informasi dan Kepuasan Pengguna

This study aims to determine and analyze the effect of personal technical ability, information technology, and AIS user satisfaction on AIS performance in all offices in Kuningan Regency either simultaneously or partially. The research method used is descriptive and verification methods. The research population is in all offices in Kuningan Regency as many as 18 offices in Kuningan Regency. Calculation of the sample using the slovin formula so that the sample is obtained as many as 74 respondents. Then the sampling was carried out using probability sampling technique with simple random sampling technique. The data collection technique uses a questionnaire distributed to all offices in Kuningan Regency. The results showed that personal technical ability, information technology, and AIS user satisfaction had a simultaneous and significant effect on AIS performance. AIS user satisfaction, personal technical ability, information technology, and AIS user satisfaction partially have a positive and significant effect on AIS performance.

Pengaruh Usability dalam Self Service Technology Terhadap Kepuasan Pemustaka di Balai Layanan Perpustakaan Unit Grhatama Pustaka Yogyakarta

&lt;p&gt;&lt;em&gt;Technological advances have an impact on library services. This can be seen from the change in services that were previously manual but now use technology. The existence of technology in circulation services then developed again by presenting self service technology (SST).One of the libraries that implements a self-service system is the Grhatama Pustaka Yogyakarta Library. Grhatama library has visitors who vary in terms of age and status, including students, students and workers. Usability is an attribute used to measure the quality of the interface used by the user. Usability in self-service technology in libraries can be used to determine whether a technology-based service is appropriate and easy to use by users.This study aims to determine the effect of the level of usability in the application of self-service technology on user satisfaction in the library unit Grhatama Pustaka Yogyakarta and users consisting of three groups, namely students, students and workers. Usability consists of effectiveness, efficiency, aesthetic appearance, terminology, navigation, and learnability. This study uses a survey method with a quantitative approach. The research sample was taken using purposive sampling technique. Data collection techniques used are questionnaires, observation, literature study and documentation. The results of this study indicate that there is an effect of usability self service technology on user satisfaction. In addition, there are differences in the level of influence of usability in self service technology on the satisfaction of the three groups of users in this study, namely students, students and workers&lt;/em&gt;&lt;/p&gt;

ICT Solutions in the D-Sys-Com Research: Analysis of the Needs and Attitudes of the Frail Elderly Person.

The introduction and use of innovative technological devices to support the aging of frail elderly people does not necessarily correspond to an improvement in people’s quality of life. The strong technical curvature resulting from the use of telemedicine models often highlights limits in the usability of technologies in responding to the real needs of users. The theoretical framework of special pedagogy allows the assumption of the bio-psycho-social perspective and the constructs of quality of life and participation and opens up to inclusive logics that implement a profound and questioning reflection on all contexts of life, with the goal of exposing the set of disabling processes and indicating a valid support in the use of technological resources. The study, retracing the research phases of the Data System Platform for Smart Communities project (project admitted for funding in the Innolabs 2018–2019 call), completed in 2020, investigates the needs of strategic stakeholders and explores the factors that influence the adoption and diffusion of telemedicine devices by frail elderly people.

Technology Acceptance and Usability of a Mobile App to Support the Workflow of Health Care Aides Who Provide Services to Older Adults: Pilot Mixed Methods Study.

BackgroundHealth care aides are unlicensed support personnel who provide direct care, personal assistance, and support to people with health conditions. The shortage of health care aides has been attributed to recruitment challenges, high turnover, an aging population, the COVID-19 pandemic, and low retention rates. Mobile apps are among the many information communication technologies that are paving the way for eHealth solutions to help address this workforce shortage by enhancing the workflow of health care aides. In collaboration with Clinisys EMR Inc, we developed a mobile app (Mobile Smart Care System [mSCS]) to support the workflow of health care aides who provide services to older adult residents of a long-term care facility.ObjectiveThe purpose of this study was to investigate the technology acceptance and usability of a mobile app in a real-world environment, while it is used by health care aides who provide services to older adults.MethodsThis pilot study used a mixed methods design: sequential mixed methods (QUANTITATIVE, qualitative). Our study included a pre– and post–paper-based questionnaire with no control group (QUAN). Toward the end of the study, 2 focus groups were conducted with a subsample of health care aides (qual, qualitative description design). Technology acceptance and usability questionnaires used a 5-point Likert scale ranging from disagree (1) to agree (5). The items included in the questionnaires were validated in earlier research as having high levels of internal consistency for the Unified Theory of Acceptance and Use of Technology constructs. A total of 60 health care aides who provided services to older adults as part of their routine caseloads used the mobile app for 1 month. Comparisons of the Unified Theory of Acceptance and Use of Technology constructs’ summative scores at pretest and posttest were calculated using a paired t test (2-tailed). We used the partial least squares structural regression model to determine the factors influencing mobile app acceptance and usability for health care aides. The α level of significance for all tests was set at P≤.05 (2-tailed).ResultsWe found that acceptance of the mSCS was high among health care aides, performance expectancy construct was the strongest predictor of intention to use the mSCS, intention to use the mSCS predicted usage behavior. The qualitative data support the quantitative findings and showed health care aides’ strong belief that the mSCS was useful, portable, and reliable, although there were still opportunities for improvement, especially with regard to the mSCS user interface.ConclusionsOverall, these results support the assertion that mSCS technology acceptance and usability are high among health care aides. In other words, health care aides perceived that the mSCS assisted them in addressing their workflow issues.

Perceptions of and Experiences with Consumer Sleep Technologies That Use Artificial Intelligence.

This study aims to assess the perspectives and usability of different consumer sleep technologies (CSTs) that leverage artificial intelligence (AI). We answer the following research questions: (1) what are user perceptions and ideations of CSTs (phase 1), (2) what are the users’ actual experiences with CSTs (phase 2), (3) and what are the design recommendations from participants (phases 1 and 2)? In this two-phase qualitative study, we conducted focus groups and usability testing to describe user ideations of desires and experiences with different AI sleep technologies and identify ways to improve the technologies. Results showed that focus group participants prioritized comfort, actionable feedback, and ease of use. Participants desired customized suggestions about their habitual sleeping environments and were interested in CSTs+AI that could integrate with tools and CSTs they already use. Usability study participants felt CSTs+AI provided an accurate picture of the quantity and quality of sleep. Participants identified room for improvement in usability, accuracy, and design of the technologies. We conclude that CSTs can be a valuable, affordable, and convenient tool for people who have issues or concerns with sleep and want more information. They provide objective data that can be discussed with clinicians.