Technology Services Research Articles

The role of the pulp and paper industry in achieving net zero U.S. CO2 emissions in 2050

The pulp and paper industry is energy-intensive, making up about 9 % of total United States industrial energy consumption and 2.5 % of U.S. industrial greenhouse gas emissions. The pulp and paper industry is unique among industrial sectors due to its existing reliance on waste biomass to generate energy for mill operations. Pulp and paper mills could theoretically offer opportunities for negative emissions through carbon capture and storage (CCS) technologies along with use of biomass. In addition, the paper sector's use of low-temperature industrial heat creates opportunities for CO2 reductions through electrification technologies.We employ the Global Change Analysis Model (GCAM) to evaluate decarbonization pathways for the pulp and paper sector in the United States, as well as the sector's role in a net zero scenario and impacts on the energy, land, and water sectors. The version of GCAM used in this study includes detailed representation of major industrial sectors, including the pulp and paper industry. Representation of the linkage between forest products and paper production allow us to account for upstream carbon emissions, sequestration, and land-use impacts.Preliminary results under a pathway to net zero U.S. CO2 emissions in 2050 show that the pulp and paper industry can reach net zero CO2 emissions before 2050, earlier than the overall energy system, and contribute negative emissions thereafter. Use of fossil fuels is significantly reduced by 2050, shifting to increased electricity use in process heat generation. Consumption of biomass energy in process heat also increases compared to the reference scenario. Though paper production decreases in the policy scenario in response to higher prices of wood products, a high carbon price can incentivize increased use of biomass with CCS and thus paper production. Negative emissions opportunities in the paper industry have impacts on the land sector. Increasing use of biomass accelerates the shift from unmanaged to managed forests, with associated tradeoffs between technological carbon sequestration and natural ecosystem services.

Caribbean libraries 2.0: the robotic revolution in Caribbean academic library spaces

Purpose This paper is the genesis for robots and robotic technology and their introduction to the Caribbean Academic library community. This paper aims to explore the specific areas that this technology can improve as well as their adaptability and dynamic yet multifaceted nature it possesses. Design/methodology/approach A thorough assessment of literature was done of all developed libraries that are employing the services of robots and robotic technology in their daily operations. Additionally, a meticulous analysis was done of all Caribbean Libraries that have explored, are currently exploring or actively explored the implementation of robots and robotic technology for effective use in their libraries. Findings Seamless functionality as well as the reduction of mundane repetitive tasks by library staff is at the fore. Efficacy and heightened levels of accuracy are also found to be a great factor for implementation as well as speed of retrieval and offsite storage are further benefits to the implementation of robots and robotic technology. Research limitations/implications This research primarily assessed material on robotics and robotic technology that offers unprecedented efficacy and accuracy in the processing of information and tasks assigned as well as smooth location and retrieval of library material resulting in reduction in wait time for all library users. Originality/value To the best of the author’s knowledge, this paper is the first of its kind and is intended to trigger a “light bulb” in the minds of decision-makers and managers of Library spaces as to the potential robots and robotic technology has on fostering greater levels of efficacy in certain key areas of libraries and help improve user services while adding to the theoretical body of knowledge available in the field on this fast rising area.

How does digital technology affect export in services?

Based on the comprehensive measures of digital technology and cross-country services trade database, our study empirically examines the impacts of digital technology on export in services. We find that digital technology significantly promotes services export. However, the impact varies in different modes of supply. Digital technology significantly promotes service export in the mode of cross border delivery, consumption abroad, and commercial presence rather than the mode of the natural person movement. Heterogeneous analysis shows that the trade impact of digital technology is more pronounced in developed countries and the countries with higher levels of digital openness. Based on both the empirical analysis and the case studies, three main channels of the enhancement of tradability, the function of digital platforms, and innovation of new trade models are discussed for the influencing mechanisms of digital technology.

Role of Technology in GST Compliance in India

This study examines how technology and Goods and Services Tax (GST) compliance work together to achieve certain goals. It highlights the various strategies used by countries while assessing the different efficacy of contemporary technology solutions in achieving worldwide GST compliance. According to the report, there is a direct benefit to taxpayers and authorities when sophisticated technical solutions are paired with efficient compliance procedures—issues with using technology to channel compliance and analyze the need for customized approaches. The study's novel suggestions for maximizing the cooperation of technology and GST compliance are presented in the conclusion, providing insightful analysis of the dynamic environment and building resilience in the face of rapidly advancing global technology.

PREDICTION OF HEALTH INSURANCE PRODUCT PURCHASE ALLOCATION IN VARIOUS INDUSTRIES IN INDONESIA USING THE RANDOM FOREST METHOD

<p>The objective of this research is identifying which industry can absorb the product of wealth management such as health insurance. Secondly is to identify what the most factors important to determine closing the health insurance premium. The life insurance penetration and density in Indonesia is the lowest level among the Asian country, so the data population in this research is from 38 different companies from different types of industries with 143 data sample, by using the purposive sampling. Most factors which influence the purchasing of health insurance are Listrik, Industry, domicile, age and position, whether the industry that the most contribution for the health insurance sales is banking and education industry. The methodology that is used in this research is called CRIPS-DM (Cross Industrial Standards Program Data Mining). The first steps what is the purpose of the organization, and the second is what data that needed, and continue to data preparation, after modeling, it will make an interpretation of the result, and the final steps is deployment, it will plan how it will be implemented in the real world, and the accuracy score from this model is 58%. From the result of the projection closing health insurance from each industry, it can be concluded that the most industry that closed the health insurance is Banking Industry, the second is from insurance and the third is education and the next is education, retail, health, manufacturing and finance, hospitality, legal, publishing, technology and government and service industries.</p>

The impact and application of artificial intelligence technology on mental health counseling services for college students

With the intensification of social pressure and the enhancement of mental health awareness, the mental health issues of college students have become increasingly prominent, attracting social attention. Mental health counseling services, as an important way to alleviate students’ psychological stress, are facing the dual challenges of a shortage of professionals and growing service demands. In recent years, the application of artificial intelligence (AI) technology in the field of mental health has gradually risen, and its advantages in data analysis, pattern recognition, and natural language processing provide new solutions for mental health counseling services. However, existing research still faces problems such as insufficient understanding and limited emotional interaction capabilities in practical applications. This paper delves into the application of AI technology in mental health counseling services for college students and innovates and improves upon the deficiencies in existing research. The study focuses on two main areas: First, word vector generation technologies based on statistics and language models are used according to different application scenarios, and their effectiveness in the analysis of mental health counseling texts is compared. Second, an improved Seq2Seq model is proposed to enhance the emotional understanding and interaction capabilities of emotional dialogue generation algorithms in mental health counseling. This study not only provides technological support for college mental health counseling services but also opens new research directions and perspectives for the application of AI in the field of mental health.

Towards Digital Adaption: An Exploration of Chinese Social Workers’ Experiences of Digital Service Challenges and Coping Strategies in the Context of COVID-19

Abstract This study is based on interviews with sixty-three Chinese social workers to explore the challenges they faced and the strategies they adopted when using digital technology for front-line services during the coronavirus disease 2019 (COVID-19) pandemic. Employing an ecosystem theory, thematic analysis is applied to analyse interview transcripts. The findings reveal three major challenges faced by social workers: limited digital capital, digital-mediated service predicaments and the digital burden. To address the aforementioned challenges, social workers adopted four strategies: digital empowerment, adjustment of online service processes, leveraging the advantages of digital technology and asking colleagues for support. This study suggests enhancing support for social workers through improved digital training and psychological care, integrating digital-mediated social work skills into academic curricula, and fostering interdisciplinary partnerships to develop and utilize reliable digital tools, thereby improving the quality and effectiveness of social work in the digital age.

Invasion of privacy in smart services: the role of interaction mode and privacy commitment

PurposeThe widespread application of smart technologies in services not only brings efficiency and convenience to consumers but also inevitably comes with negative effects. Therefore, this article aims to illustrate the impact of privacy invasion on consumers' intention to use smart services. Using distrust as a mediating variable, compare two different modes of interaction between voice and text, and study the positive impact of privacy commitment. This study aims to provide recommendations for smart service providers to make the consumer experience better.Design/methodology/approachThis paper adopts an experimental approach, with data collection and hypothesis analysis by designing four different experiments.FindingsThe results show that the negative impact of privacy invasion on consumers' intention to use smart services is moderated by privacy commitments and interaction modes. This article verifies the mediating effect of distrust on consumers' intention to use when privacy invasion occurs and verifies the moderating effect of the interaction modes by comparing voice interaction with text interaction and demonstrates that text interaction mode will attenuate the mediating role of distrust in the path in privacy invasion. Besides, it also indicates that privacy commitments can moderate the relationship between privacy invasion’s effect on distrust and intention to use.Originality/valueFocusing on privacy invasion, this study explores consumers' intention to use smart services, compares the two interaction modes of voice and text to explore their moderating effects, deeply explores consumer psychology and studies the mediating role of distrust and the moderating role of privacy commitment.

Strengthening TINA: Using Pugh Matrix and Kano Analysis to Improve Its Design Threshold and Performance Criteria

Amidst the pandemic, the Teknoy-Inquiry Assistant (TINA) system was created to accommodate student institution–related questions while following the restrictions implemented by the government. Due to the rushed design, users experience untimely response problems when using the service. The research aims to investigate and propose improvements to the TINA system for the sustainability of the service. The researchers focused on the turn-around time for the replies to the questions in the TINA system. To further justify the importance of addressing the turn-around time of replies, the researchers also investigated the meaningful relationship between student satisfaction and response time. The researchers addressed and resolved the reply time using Kano Analysis. The research also used purposive sampling, using researcher-made survey questionnaires to find the relationship between student satisfaction and the timeliness of replies. With the help of the Pearson correlation coefficient, the researcher found a positive correlation between student satisfaction and reply time, with a positive correlation value of 0.4090. Since a positive correlation is found between student satisfaction and reply time, improving the turn-around time of reply certainly increases student satisfaction. Therefore, to improve TINA, the researchers advocate implementing its Artificial Intelligence Chatbot version to improve reply time. The research is the first to contribute to the Field of Technology and University Services within the local context since it may give practical suggestions on properly creating an Inquiry Assistant System among regional universities.

Advocating ‘eco-village’ for sustainable development: The dayalbagh way of life

<p class="MsoNormal" style="line-height: 120%; layout-grid-mode: char; mso-layout-grid-align: none; punctuation-wrap: simple; margin: 12.0pt 0cm 6.0pt 0cm;"><span lang="EN-US" style="font-size: 10.0pt; line-height: 120%; mso-fareast-font-family: 'Times New Roman'; color: black; mso-themecolor: text1; mso-font-kerning: 0pt; mso-fareast-language: JA;">India as a country has its identity deeply rooted in its rural culture. Whether we talk about agriculture, tradition, food, art, or music, the rural society of India has always proven itself a representation towards the national front. The Dayalbagh society in Agra city of Uttar Pradesh (India) is engaged to strengthen the nation’s roots through education, technology, sustainability, management, innovation, research, and most importantly, selfless service. The major potential for economic growth in India lies in the development of its rural areas. This article is an attempt to spot the outlook of a society that has its inception for the past 100 years and is continuously making efforts to glorify the message of sustainable development, environmental protection, and rural development through its effective plans in designing an eco-village-based society. Based on the narrative description approach, this article highlights the efforts and strategies employed by the Dayalbagh society to promote sustainable development, environmental protection, and rural development. The focus is on how society integrates education, technology, sustainability, management, innovation, research, and selfless service to achieve these goals. The Dayalbagh society’s initiatives have taken into consideration economic, social, environmental, and human aspects, demonstrating significant contributions towards sustainable development and rural empowerment. The philosophy and successful practices of the Dayalbagh society can inspire and guide others in developing action plans for effective environmental protection and sustainable rural development. By adopting such approaches, other organizations, decision-makers, and individuals can contribute to the overall growth and well-being of rural areas in India.</span></p>

Dalihan na tolu as a marketing strategy in attracting customer interest:Case study of PT Sipirok Nauli Medan branch

<p>This research aims to explore and gain a deeper understanding of the marketing strategies employed by PT. Sipirok Nauli Express in attracting customer interest. This research method used is descriptive qualitative, with data collection techniques involving in-depth interviews, observations, and documentation studies. The research informants consist of the Head of the PT Sipirok Nauli Express Medan Representative Office, ticketing staff, agents, warehouse staff, and 8 loyal customers of PT Sipirok Nauli Express Medan. Informants were selected using the snowball sampling technique. Based on the research findings, to increase the number of customers, the promotion strategy applied by the PT Sipirok Nauli Express Medan Representative Office focuses on three stages of marketing communication strategies. These strategies include the implementation of marketing communication objectives utilizing both conventional and digital promotional media; the implementation of segmentation and targeting through direct marketing strategies using local approaches such as local greetings (e.x., <em>ipar</em>, lae, <em>oppung</em>, <em>bapak uda</em>, <em>amangoru</em>, and <em>anggi</em>) to create familiarity, build familial and emotional relationships through regional approaches; and the implementation of differentiation and positioning. Amidst technological innovations and service improvements aimed at attracting customer interest, PT Sipirok Nauli Express adopts a unique approach by leveraging regional approaches to attract and retain customers.</p>

On the issue of digitalization of banking services

In this article, we will identify and analyze banking services provided during the use of modern information technologies in remote customer service of the bank. The author highlights the features, issues, and prospects of the digitalization process in Ukraine. Today, dozens of banks offer their clients, both legal entities and individuals, as well as individual entrepreneurs, remote servicing systems and Internet banking, providing full banking services through the «Internet» from anywhere on the globe. Internet banking is a service that allows managing one’s bank account over the internet, offering great convenience and speed, the ability to carry out operations with one’s account, opened in one’s bank, without visiting the bank’s office and forgetting about queues at the cash desks and settlement departments of other organizations. On the other hand, internet banking is a general term for remote servicing technologies, as well as access to accounts and operations (on them), provided at any time from any computer with internet access. The article notes the lack of a unified approach to defining retail banking services, as well as a universally accepted interpretation of the concept of a «banking service.» A definition of a banking service is proposed, namely, a banking service is the result of a set of banking operations aimed at satisfying the client’s needs, bringing certain benefits to the consumer, related to the movement of financial assets or providing financial information. Accordingly, the provision of banking services is the main activity of any bank. In order to make a profit, a banking institution must create a service necessary for the client, determine its price, enter the market with it, implement it, and also ensure proper legal regulation. As a result of the study, conclusions were made that the range of banking services provided to individuals is constantly expanding. This will allow banks in the future to create various types of service packages.

The Effectiveness of Instagram Account @Bima.Kemdikbudristek as a Medium for Disseminating Information for Lecturers of Academic Education Colleges

The Directorate of Research, Technology, and Community Service (DRTPM) disseminates research and community service information to lecturers of academic education colleges through social media @Bima.Kemdikbudristek. This study aims to analyze the effectiveness of the Instagram account @Bima.Kemdikbudristek as a medium for disseminating information to lecturers of academic education colleges using the AISAS method (Attention, Interest, Search, Action, and Share) as well as factors related to the effectiveness of Instagram. The research method used in this research is a quantitative method with a survey method. Respondents in this study were 101 academic education college lecturers who were obtained using quota sampling techniques. The results of this study indicate that the dissemination of information carried out by the @Bima.Kemdikbudristek Instagram account is effective for disseminating information to lecturers of academic education colleges, and there are factors related to the effectiveness of Instagram as a medium for disseminating research and community service information, namely information quality (completeness, relevance, accuracy, timeliness, and presentation of information). The results show that information quality has a very real relationship with the effectiveness of the Instagram account @Bima.Kemdikbudristek.

Nexus between customer relationship management dimensions, customer involvement and customer retention: a mediation analysis in Ghana’s hotel industry

PurposeThis research investigates the role of customer involvement (CINV) in customer relationship management (CRM) dimensions and customer retention (CR) in Ghana’s hotel industry.Design/methodology/approachThis quantitative-based explanatory research obtained primary data via structured questionnaires from 277 hotel customers in Ghana, processed it with SmartPLS4.0 software, and analysed it with structural equation modelling.FindingsCRM dimensions (CRM-based technology, managing knowledge and personalisation of services) and CINV positively affect CR. Also, CINV partially mediates the interactions between the CRM dimensions and CR in Ghana’s hotel industry.Research limitations/implicationsThe study is geographically limited to hotels in Ghana and conceptually limited to three CRM dimensions, CINV and CR. Methodologically, the study was limited to the quantitative approach. However, our outcomes imply that hotels in Ghana that invest in relevant CRM dimensions would improve CR. CRM-CR association can also be improved through CINV.Practical implicationsThe study outcomes imply that when Ghanaian hotels implement the CRM dimensions and foster active CINV, their customers’ retention will improve significantly. Hence, CRM and CINV are prerequisites for enhancing CR in Ghana’s hotel industry.Originality/valueThe study offers valuable contributions to the current literature on CRM, consumer behaviour and hospitality management, especially in a developing economy context. Its novel contribution, the mediating role of CINV, would advance CRM studies in the hospitality sector.

Readiness of Warunggunung Village, Lebak Regency in Realizing the Smart Village Program: a Review of the Smart Government Domain

In research This the existence of a Smart village in Warunggunung Village can understand problems faced by the village with understand situation latest from problems that exist in the village, with manage various source power to be effective and efficient, then maximizing objective for serve public. Study This aim for see how one dimensions of the smart village implemented namely smart government in Warunggunung Village, Lebak Regency. Method used in study This is descriptive qualitative use theory from Bakri (2004) about readiness with the STOPE model. Interview data collection done with informant from the Warunggunung Village Head's Office and parties public. Research result show that readiness village warunggunung in dimensions of smart government yet walk with Good seen from lack of budget and HR readiness of Warunggunung Village in prepare digitalization service village in Warunggung Village Because Still There is a number of features that are not yet Can walk optimally. Other perceived obstacles were also seen from side public it's the one that’s lacking participate active and public with the world of digitalization. Efforts made as preparedness and coping factor inhibitor with do training For increase the quality of human resources as well Keep going do socialization massively to the people of Warunggung Village about method use technology digital information and services.

Impact of digital financial inclusion on economic growth: a study on Bangladesh

PurposeThe purpose of the study is to find out the impact of Digital Financial Inclusion (DFI) on economic growth [(Industrial Production Index (INDP)] of Bangladesh.Design/methodology/approachUsing the monthly data over the period 2018 M12 to 2021 M12, this study applied the Auto-regressive Distributed Lag (ARDL) model to assess the effect of DFI indicators on INDP. The secondary data was collected from the Bangladesh Bank and CEIC Global Economic Data.FindingsThe study found that the majority of DFI indicators are positively associated with INDP. From the short-run ARDL, it is seen that one unit positive increase in Point of Sales Transactions (POST) can increase the INDP by 0.055 units. From the long-run ARDL, it is seen that POST and e-commerce transactions (ECOMT) have a significant positive impact, while Automated Teller Machine Transactions (ATMT) have a significant negative effect on INDP. One unit increase in POST and ECOMT increases INDP by 0.13544 and 0.11611 units, respectively.Research limitations/implicationsDuring the era of the fourth industrial revolution, the findings will be beneficial for policymakers, financial technology service providers, manufacturers, consumers, corporations and investors as they pave the way for a more inclusive approach to financial transactions for economic growth.Originality/valueThe study’s novelty is that it explored the influential DFI indicators and shed light on both short-run and long-run relationships between the indicators and macro-economy from the context of a developing nation.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/IJSE-04-2023-0306

Data Science Techniques for Predictive Analytics in Financial Services

Business intelligence has become one of the crucial technologies in financial services and with the help of predictive analytics; the organisations have been able to improve a lot in various fields. In this paper, the author focuses on the role of prediction in financing, as well as explaining the main data science approaches and technologies that support innovations in this area. In more detail, the specifics of using the predictive model in the estimation of risks and in investment are discussed through case studies, which allow to reveal the advantages and positive results of the application. In addition, the paper a examines the issues that arise in the implementation of financial data analytics including data issues, compliance and growth factors. Through a consideration of these issues, we hope to orchestrate the best understanding of today and tomorrow’s perspectives on prediction analysis for financial services.

Analysis of Information Technology Proficiency Levels For Academic Services Using The Cobit 2019 Framework: Case Study of SMP Negeri 102 Jakarta

This research intends to analyze the level of capability of information technology (IT) in academic services at SMP Negeri 102 Jakarta using the COBIT 2019 framework. The background of this research is the important role of information technology in increasing the efficiency and effectiveness of the learning process in educational institutions. COBIT 2019 was chosen as a framework because it is a best practice in IT governance that can help institutions achieve their strategic goals. This research focuses on the IT governance process implemented at SMP Negeri 102 Jakarta, the maturity level of existing information system governance, and recommendations for improving IT governance. The case study method is used with limitations on the domain within Align, Place and Organize (APO) 09 dan Deliver, Service and Support (DSS) 01 the COBIT 2019 framework. Research findings show that IT governance at SMP Negeri 102 Jakarta is at a certain level of capability that needs to be improved. This research provides recommendations for improving academic services through improving IT governance. It is hoped that the results of this research can become a reference in determining IT policies at SMP Negeri 102 Jakarta and contribute to the development of knowledge in the field of information technology governance.

The integration and challenges of digital economy with the tourism industry: Evidence from the Yellow River Basin in China

As the global economic landscape evolves, the digital economy becomes a central domain, gradually deepening and widening its confluence with diverse fields. This study aims to systematically explain the intricacies and dynamics of the amalgamation of the digital economy with tourism within the Yellow River Basin. The study builds an evaluative framework based on integrative development mechanisms; this study measures the combined development between the tourism industry and the digital economy between 2011 and 2021. After this quantification, it delves into their unified growth spatiotemporal nuances and discerns impediments based on an obstacle degree analysis. As far as development is concerned, a paradigm of “dual-track convergence” is observed in the Basin, showcasing the gradual ascension of digitalization and diversification of tourism. Regarding the coupling coordination degree (CCD), the nexus between the two exhibits temporal dynamics of a “spiral ascent followed by a transient descent” and a spatial “U-shaped differentiation,” undoubtedly reflecting the vivacity and heterogeneity inherent in their integration.Regarding impediments, the analysis reveals a multifaceted dynamism of barriers across various strata. Systemically, the tourism sector encounters escalating hindrances, with digital infrastructure and market breadth constituting predominant sectoral bottlenecks. On the indicator plane, critical limiting factors include tourism's foreign exchange earnings, the influx of inbound tourists, the proliferation of web pages, e-commerce turnover, and the count of corporate entities within the software and information technology services domain. This study is based on the theory of collaborative development and offers nuanced recommendations by dissecting the co-progress of tourism and the digital economy. The insights tendered herein profoundly impact China and the global community in fostering the common proliferation in both fields.

FINANCIAL INCLUSION AND THE INFORMAL SECTOR DURING AND POST-COVID 19 ERAS: STATUS, CHALLENGES AND WAY FORWARD

COVID 19 is one of the major disasters that significantly disrupted the socio-economic statuses of various businesses and nations at large. The purpose of the study was to explore the extent to which COVID 19 affected financial inclusion in Zimbabwe. The quantitative research methodology and the purposive sampling technique were employed. Data was collected using in-depth and focus discussion group interviews from 35 participants. Data was analysed using thematic data analysis approach. Barred people in rural areas from accessing financial services which directly and indirectly increased the magnitude of poverty among people running informal businesses. Financial inclusion, is a key driver to poverty reduction; hence the negative impact of on financial inclusion significantly propels poverty in societies. Digitalizing financial services is one of the strategies which can be utilized to promote financial inclusion in the post- era. Financial institutions should use technology in financial services, so that those in rural areas do not incur transport and logistical costs for accessing financial services. Digital finance and other various financial innovations should be used to achieve financial inclusion in rural areas. Policies that encourage the delivery of formal financial services in rural areas should be developed. Governments should consider granting subsidy to providers of financial services so that they can offer basic financial services at low cost to the excluded population. Thus, governments ought to commit themselves to the delivery of accessible, affordable, appropriate and cost-effective financial services to unserved or underserved households. The study provides managers of financial institutions with various techniques of providing financial services to the informal sector in the post- eras in rural areas. It also provides managers with information pertaining to the risks in providing financial services in post-pandemic era in rural areas. Managers of internet service providers has a role in making sure that the rural folk have access to the facility so that digital banking systems become realizable.