Technology-mediated Interactions Research Articles

The mechanics of trust: A framework for research and design

With an increasing number of technologies supporting transactions over distance and replacing traditional forms of interaction, designing for trust in mediated interactions has become a key concern for researchers in human computer interaction (HCI). While much of this research focuses on increasing users’ trust, we present a framework that shifts the perspective towards factors that support trustworthy behavior. In a second step, we analyze how the presence of these factors can be signalled. We argue that it is essential to take a systemic perspective for enabling well-placed trust and trustworthy behavior in the long term. For our analysis we draw on relevant research from sociology, economics, and psychology, as well as HCI. We identify contextual properties (motivation based on temporal, social, and institutional embeddedness) and the actor's intrinsic properties ( ability, and motivation based on internalized norms and benevolence) that form the basis of trustworthy behavior. Our analysis provides a frame of reference for the design of studies on trust in technology-mediated interactions, as well as a guide for identifying trust requirements in design processes. We demonstrate the application of the framework in three scenarios: call centre interactions, B2C e-commerce, and voice-enabled on-line gaming.

The nature of technology‐mediated interaction in globalized distance education

The purpose of this paper is to discuss technology‐mediated communication and interaction in globalized distance education. We will briefly present the context, methods, findings, and implications of a research and development program we have been running for the last five years at Western Illinois University in collaboration with other institutions in the US, Mexico, and Cyprus (Intercollege). The emphasis will be on discussing the differences between face‐to‐face (F2F) and technology‐mediated interaction. Online interaction may be slower and ‘lacking’ in continuity, richness, and immediacy, when compared to F2F interaction; however, in some ways online interaction may be as good as or even superior to F2F interaction. We will use selected findings from our work to theorize the nature of interaction in online distance education in a globalized world. Our argument is that despite differences between F2F and online distance education, the latter should not be considered as second best, because there are significant qualities of online education that are often ignored.

E-Business and Management Science: Mutual Impacts (Part 1 of 2)

This begins a two-part commentary on management science and e-business, the theme of this two-part special issue. After explaining the topical clusters that give organization to both parts, we pose two key questions concerning the impact of the emerging digital economy on management science research: What fundamentally new research questions arise, and what kind of research enables progress on them. We sketch the papers appearing in this part from the perspective of both these questions, and offer summary comments on the first question based on the papers in both parts. The principal conclusion is that the digital economy is giving birth to new research questions in three main ways (not all independent): by enabling and popularizing several types of technology-mediated interactions, by spawning large-scale digital data sources, and by creating recurring operational decisions that need to be automated.