Technology Services Research Articles

European Vision of a Gigabit Society: Evidence from Poland

Digital transformation is a key driver of economic and social growth, with the development of broadband infrastructure and fifth-generation (5G) technologies forming the foundation of the Gigabit Society under the framework of the “Digital Decade of Europe”. Digitization also plays a key role in achieving the Sustainable Development Goals (SDGs), especially SDG 9 (Industry, Innovation and Infrastructure) by contributing to the development of smart cities and improving resource management and citizens’ quality of life. This article critically analyzes Poland’s progress in achieving European digital objectives drawing on European Commission data, especially the Digital Economy and Society Index (DESI). Poland has expanded fiber optic technology (FTTP) and digital public services. However, barriers include limited 5G implementation, low digital skills, and minimal use of advanced technologies in business. The results indicate the need for further regulatory reforms, increased investment, and systemic support for digital education. This article contributes by linking digital policy and technology to sustainable economic and social development in national and European contexts.

The impact of digital payments on the financial vulnerability of rural households: empirical evidence from China

IntroductionPoverty eradication is the primary goal of the United Nations 2030 Agenda for Sustainable Development (SDGs). Despite China’s significant achievements in poverty alleviation, many rural households still struggle to maintain a sustainable livelihood may even slip back into poverty due to ineffective risk responses when facing risks and challenges.MethodsThis study employs data from the 2017–2019 China Household Finance Survey to theoretically and empirically examine the impact and mechanisms of digital payments on the financial vulnerability of rural households.ResultsThe study’s results indicate that digital payments significantly reduce the financial vulnerability of rural households, a finding that remains robust even after accounting for endogeneity, employing alternative variable measurement approaches, and conducting propensity score matching tests. Mechanism analysis suggest that encouraging rural households to hold commercial insurance, engage in non-farm employment and expand their family social networks are key pathways by which digital payments impact the financial vulnerability of rural households. Further heterogeneity analyses reveal that digital payment plays a more substantial role in mitigating the financial vulnerability of rural households in the western region, which have low financial assets and high health risks, compared to those in the central and eastern regions, which have high financial assets and low health risks.DiscussionTherefore, this paper suggests that the government should continue to promote the in-depth integration of digital technology and financial services, strengthen the construction of rural digital infrastructure in areas lagging behind in traditional finance, enhance the comprehensive service function of digital payments, and enrich the coping strategies of farmers to mitigate financial vulnerability, while remaining vigilant about the potential consequences of digital payment.

Spatio-Temporal Distribution and Spatial Spillover Effects of Net Carbon Emissions: A Case Study of Shaanxi Province, China

Scientifically evaluating net carbon dioxide (CO2) emissions is the pivotal strategy for mitigating global climate change and fostering sustainable urban development. Shaanxi Province is situated in central China, and boasts robust energy resources in the north and a significant carbon-sink zone in the southern Qinling Mountains. Therefore, uncovering the spatial distributions of net CO2 emissions and identifying its influencing factors across cities in Shaanxi Province would furnish a crucial theoretical foundation for advancing low-carbon development strategies. In this research, the net CO2 emissions of cities in Shaanxi Province from 2005 to 2020 are calculated using the carbon-emission-factor calculation model, then the Geodetector is utilized to evaluate the single-factor explanatory power and two-factor interactions among the fourteen various influencing variables, and then the spatial econometric model is employed to analyze the spatial spillover effects of these key factors. The results show the following: (1) The net CO2 emissions present significant regional differences among the ten cities of Shaanxi Province, notably Xi’an City, Yulin City, and Weinan City, which have recorded remarkable contributions with the respective totals reaching 72.2593 million tons, 76.3031 million tons, and 58.1646 million tons. (2) Regarding temporal trend changes, the aggregate net CO2 emissions across whole province underwent a marked expansion from 2005 to 2019. Yulin City and Shangluo City exhibit remarkable surges, with respective average annual growth rates soaring at 7.38% and 7.39%. (3) From the perspective of influencing factors, GDP exhibits the most pronounced correlation spanning the entire province. Meanwhile, foreign investment emerges as a significant contributor specifically in Xi’an and Yulin City. Moreover, interaction detection reveals most factor combinations exhibit bi-enhancement, while a few exhibits intricate and non-linear enhancement. (4) The SDM regression and fixed-effect analysis reveal that city GDP had a positive spillover effect on neighboring cities’ net CO2 emission, while investment in scientific research and technology services, along with per capita construction land, exhibit notable negative spillovers, suggesting potential emission reduction benefits across cities.

Behavior of Housewives in Family Financial Management in Makassar City

This qualitative research uses a phenomenological approach to explore the role of housewives in Makassar in family financial management. The results revealed that they play a very strategic role, especially in the midst of the city's evolving economic dynamics. Housewives are faced with various challenges, such as unstable income, consumptive culture, and social demands, all of which affect their spending and saving patterns. By prioritising basic needs, children's education and social solidarity, many housewives successfully combine traditional and modern values in managing their family finances. While they are beginning to utilise financial technology and digital services, many still face barriers due to limited digital literacy. Therefore, improving financial education is crucial so that they can better budget, manage debt and capitalise on investment opportunities. This is expected to support the economic stability of families as well as improve the overall well-being of the community.

ICT-Driven Strategies for Enhancing Energy Efficiency in G20 Economies: Moderating the Role of Governance in Achieving Environmental Sustainability

Achieving environmental sustainability has become a global priority, with energy efficiency (EE) emerging as a critical pathway. This study examines the influence of information and communication technology service exports (ICT) on EE by integrating the moderating role of regulatory quality. We employ a super-slack-based measure (Super-SBM) and generalized least squares models in G20 economies throughout 2001–2023. The findings show that the average EE is 0.855, which indicates a potential for further improvement of 14.50%. The findings further show that ICT is positively related to EE, and regulatory quality delivers a conducive environment for the adoption of technologies to optimize energy usage. The findings also indicate a synergistic effect between ICT and regulatory quality, which can lead to substantial improvements in EE, emphasizing the importance of governance in facilitating technological advancements. The findings highlight the role of renewable energy and economic openness in shaping EE. Furthermore, Argentina and South Africa achieved the highest EE, reflecting their proximity to the efficient frontier. In robust tests, this study verifies its results using the generalized method of moments, panel-corrected standard error, and feasible generalized least squares models. The findings suggest that ICT and governance perspectives can provide valuable insights for policymakers aiming to enhance energy sustainability through digital transformation and institutional reforms.

Analysis of Emerging Technologies and Banking Industry Service Delivery in Nigeria

Analysis of Emerging Technologies and Banking Industry Service Delivery in Nigeria

Peningkatan kompetensi pengelolaan sistem operasi Linux Red Hat di SMK Muhammadiyah 2 Sukoharjo

The increasing need for information systems at this time also coincides with the demand for reliable server infrastructure provider services, in order to produce maximum Information Technology services, IT human resources are needed who are able to manage server infrastructure optimally (Sirait, 2018). The vocational school educational institution with the TKJ major currently produces graduates who have an impact on fulfilling human resources in the field of IT services. The current level of mastery of the latest Linux technology which is still low in vocational school institutions majoring in TKJ can have an impact on the quality of skills possessed by vocational school graduates, therefore up-to-date Linux learning resources are needed so that vocational school graduates have competencies that are in line with the needs of the current IT industry.

Tantangan Etika Dalam Profesi Teknologi Informasi

The profession in Information Technology (IT) poses many challenges, especially related to ethics, especially in privacy and data security. In working, IT professionals must face ethical dilemmas. They must balance between using innovative technology and protecting users' personal information. Professional ethics in IT are rules that determine how a professional should act, including maintaining integrity and honesty. This is important to maintain public trust in the technology services provided. However, with the increasing number of digital activities and data usage, the risk of data misuse and privacy violations is also increasing. In addition, the use of the internet as a modern communication tool also raises concerns about increasing privacy violations. This study focuses on the study of ethical principles in IT work and the issues that arise in data protection and privacy in the digital age. By understanding ethical rules and regulations on privacy, hopefully awareness of ethics will increase and data security practices can be improved to reduce the risk of privacy violations.

The evolution of subscription models in agriculture and construction: A technical analysis

The integration of subscription-based business models into traditional agriculture and construction sectors represents a paradigm shift in how capital-intensive industries approach technology adoption and service delivery. This technical article examines the transformative impact of subscription models on both end-users and service providers, exploring the evolution of financial architectures, technical scalability frameworks, revenue stream engineering, and data analytics infrastructure. The article delves into the mechanics of market expansion, competitive differentiation architecture, and future technical considerations, highlighting how these models have revolutionized operational efficiency, customer engagement, and value creation across the industry spectrum. Through comprehensive examination of implementation strategies and outcomes, this article demonstrates how subscription models are reshaping traditional business approaches while enabling unprecedented levels of innovation and growth.

Micro-Engagements through AI-Smartwatch Wearables for eHealth: User Experiential Discourses on Social Media

Globally, the use of Artificial Intelligence (AI) wearables including smartwatches has gained traction. AI-Smartwatches have emerged as powerful communication tools and their increased use for personal eHealth is driven by capabilities to facilitate micro-engagements with users. Micro-engagements enhance user experience and active interaction by providing real-time feedbackthat triggers the user to act. While smartwatches have the potential to effectively drive positive user health behaviour through instant communication, it is imperative to examine the strategic use of communication of these devices by smartwatch users. The purpose of this study was to examine AISmartwatch user experiences, specifically micro-engagement perceptions. Theoretically, the study was underpinned by The Unified Theory of Acceptance and Use of Technology. A qualitative approach, using a netnography design provided results from online discourses expressed on X (formerly known as Twitter), in response to a question tweeted about the effectiveness of smartwatches. Results indicate that the use of AI-smartwatches has propelled active personal engagement with health. Users reported tracking various aspects of their health due to instantly available data that is in turn used to seek solutions from health professionals. Conversely, it is unclear whether lay people who are not health professionals are skilled in interpreting the instant data that they are exposed to. This study provides much-needed insight into user experiences of strategic use of communication through AI-powered smartwatch devices using data-driven micro-engagements. It will inform Health Professionals, Health Service Organisations and AI Technology Developers among others regarding practice as well as improvement of technological services for digital public health.

The impact of new generative AI chatbots on the switch point (SP): toward an artificial emotional awareness (AEA)

PurposeThis paper aims to contribute to the discussion on integrating humans and technology in customer service within the framework of Society 5.0, which emphasizes the growing role of artificial intelligence (AI). It examines how effectively new generative AI-based chatbots can handle customer emotions and explores their impact on determining the point at which a customer–machine interaction should be transferred to a human agent to prevent customer disengagement, referred to as the Switch Point (SP).Design/methodology/approachTo evaluate the capabilities of new generative AI-based chatbots in managing emotions, ChatGPT-3.5, Gemini and Copilot are tested using the Trait Emotional Intelligence Questionnaire Short-Form (TEIQue-SF). A reference framework is developed to illustrate the shift in the Switch Point (SP).FindingsUsing the four-intelligence framework (mechanical, analytical, intuitive and empathetic), this study demonstrates that, despite advancements in AI’s ability to address emotions in customer service, even the most advanced chatbots—such as ChatGPT, Gemini and Copilot—still fall short of replicating the empathetic capabilities of human intelligence (HI). The concept of artificial emotional awareness (AEA) is introduced to characterize the intuitive intelligence of new generative AI chatbots in understanding customer emotions and triggering the SP. A complementary rather than replacement perspective of HI and AI is proposed, highlighting the impact of generative AI on the SP.Research limitations/implicationsThis study is exploratory in nature and requires further theoretical development and empirical validation.Practical implicationsThe study has only an exploratory character with respect to the possible real impact of the introduction of the new generative AI-based chatbots on collaborative approaches to the integration of humans and technology in Society 5.0.Originality/valueCustomer Relationship Management managers can use the proposed framework as a guide to adopt a dynamic approach to HI–AI collaboration in AI-driven customer service.

ANALYSING THE EFFECTIVENESS OF GUIDANCE AND COUNSELLING PLANNING MANAGEMENT IN THE DIGITAL ERA

This study aims to analyze the effectiveness of guidance and counseling planning management in the digital era in improving the quality of services that are responsive to student's needs as well as addressing the technical and ethical challenges that arise. Using a literature review approach, this study collected, analyzed, and synthesized various relevant literature sources related to the use of technology in guidance and counseling services. The results show that digital technology enables wider access, efficiency in data management, and flexibility in service delivery. However, challenges such as the digital divide, data security, and counselor competence in using technology are still obstacles. Therefore, careful planning, training for counselors, and strengthening regulations related to data privacy are needed so that guidance and counseling services can be more effective and responsive in the digital era.

Correlation between Curriculum Design and Job Readiness in Hotel and Restaurant Services Programs in Cabanatuan City

The study investigated the partnership between curriculum design and job readiness of the Hotel and Restaurant Services programs in Cabanatuan City, based on how well the programs can prepare students for the assault of the hospitality industry. The study gauged the perception of students as well as those of instructors regarding essential components of the curriculum - technical and soft skills, knowledge of the industry, and confidence of performing in the work setting. Findings indicated significant congruence with industry standards from the content of the curriculum, especially through experiential learning in developing communication, teamwork, and hands-on skills. Moreover, it was found that with rising levels of students' academic credentials, they became confident in the workplace, meaning experience through practice and action would become an effective way to prepare students for employment. Recommendations would include the implementation of more applicable learning experiences in all levels of education, curriculum updates that cover the emerging industry trends in sustainability, technology, and customer service. It will provide valued insights for academic institutions and stakeholders in the hospitality industries to ensure that curriculum designs align with the dynamic needs of industry expectations to facilitate successful student transition into the labor market.

Analisis Pengembangan Sistem Informasi Manajemen Fiber To The Home Menggunakan Metode Pieces Pada PT. XYZ

PT. XYZ is a company engaged in the field of digital information technology and telecommunications services in Indonesia, utilizing Fiber To The Home (FTTH) technology as a telecommunications solution to connect service providers with residential customers. PT.XYZ faces challenges in managing FTTH data due to the manual recording of information in books, which can lead to inaccuracies, hinder data accessibility, and complicate the understanding of network transmission point distribution. A viable approach to address this issue is the implementation of a management information system capable of managing FTTH data and visualizing the distribution of transmission points based on current data. This project aims to create a web-based FTTH management information system to enhance the efficiency of fiber optic network data management at PT.XYZ. This research employs the PIECES technique (Performance, Information, Economy, Control, Efficiency, Service) for requirements analysis and system assessment. The system is built using the Waterfall methodology, which includes phases of requirements analysis, design, implementation, and testing. The results of black-box testing indicate that all scenarios effectively meet the specified requirements. Usability testing using the PIECES framework shows that the average user satisfaction falls within the "Satisfied" category across all criteria. This system offers a more effective and organized FTTH data management solution, capable of visualizing the distribution of network transmission points, thereby assisting operators in their daily operations.

Literature Review of IoT on High School Students’ Reading Interests

This study aims to evaluate the effect of implementing Internet of Things (IoT) technology in library services on students’ reading interest at SMA Ilir Timur 1 Palembang. IoT provides ease in accessing information through features such as automatic borrowing, preference-based recommendations, and real-time collection management. However, despite increasing accessibility, students’ reading interest is still relatively low, influenced by the dominance of digital entertainment. Literature review shows that IoT has great potential to improve library service efficiency and student engagement, but its impact on reading interest is not yet fully significant. Therefore, this study recommends the development of an IoT strategy that is more integrated with local needs and digital literacy training for students and teachers. With an inclusive and adaptive approach, the implementation of IoT is expected to support an increase in students’ reading interest evenly in the digital era.

Cyber Threats in the European Space. Security Measures at the Level of the European Union

Cybercrime is taking on new global dimensions, with more and more criminals turning to technological services and tools both to plan and to commit crimes. Electronic evidence is becoming vital to crime fighting, both in tracking and convicting criminals. Such digital data that is used for the investigation and prosecution of crimes can be used to identify a person or to obtain more information about his activities. In light of the fact that evidence of any crime is increasingly stored in electronic form, there is a need to protect society and individuals against crime not only offline, but also online, including through effective investigations and prosecutions.

The Effect of Technology Adoption and Service Quality on Patient Satisfaction (Case Study on Digital Dentistry Adoption at Densthetica Clinic West Sumatra)

This study aims to analyze the effect of digital dentistry service adoption and service quality on patient satisfaction at Densthetica Clinic West Sumatra. With the development of technology, the application of digital services in the field of dentistry is becoming increasingly important to improve efficiency and service quality. This study uses a quantitative method with a survey approach to collect data from Densthetica Clinic patients. The questionnaire used consisted of questions regarding the adoption of digital dentistry services, service quality, and patient satisfaction. The results showed that the adoption of digital dentistry services and service quality had a significant effect on patient satisfaction. From the multiple linear regression analysis, it is known that both independent variables contribute positively to patient satisfaction, with service quality having a more dominant influence.

Key Determinants of Fintech Peer-to-Peer Lending Usage Intentions: Insights from Bandung City

This study aims to identify and analyze the key factors influencing the intention to use fintech peer-to-peer (P2P) lending services in Bandung City, addressing a significant area of financial technology adoption in emerging markets. This research uses a quantitative accidental sampling method, namely a non-probability sampling technique to survey 428 residents of Bandung City who use P2P lending services. Data were collected through questionnaires and analyzed using multiple linear regression to evaluate the impact of various independent variables on usage intention. The analysis revealed that Personalization, Accessibility, and Enhanced Effectiveness have a positive and statistically significant influence on the intention to use P2P lending. Conversely, Loan Approval Speed demonstrated a negative and statistically significant effect. Social Factors, however, were found to have no significant impact on usage intention. These findings contribute to the literature on fintech adoption, highlighting the importance of service personalization and accessibility while identifying areas for improvement, such as streamlining loan approval processes. The insights provided can inform strategies for both service providers and policymakers in fostering responsible P2P lending adoption in Bandung City. This research underscores critical determinants of P2P lending usage intentions and provides actionable insights for enhancing the effectiveness and appeal of financial technology services in Bandung City.

A review on the germaneness of libraries in sustaining information technology services: rethinking towards futuristic strategies implementation

A review on the germaneness of libraries in sustaining information technology services: rethinking towards futuristic strategies implementation

The Role of Economic Intelligence in the Valorization of the Knowledge Within an Algerian Society / Case of the Center for Technological Studies and Services of the Building Materials Industry, by Abbreviation CETIM, Subsidiaries of the GICA Group

The Role of Economic Intelligence in the Valorization of the Knowledge Within an Algerian Society / Case of the Center for Technological Studies and Services of the Building Materials Industry, by Abbreviation CETIM, Subsidiaries of the GICA Group