Team Perspective Research Articles

Narrative Reviews: Flexible, Rigorous, and Practical.

Narrative Reviews: Flexible, Rigorous, and Practical.

Putting the “service” into B2B marketing: key developments in service research and their relevance for B2B

PurposeThe business-to-business (B2B) marketing literature is heavily focused on the manufacturing sector. However, it is the B2B service sector that shows the highest growth in gross domestic product (GDP). Beyond a vibrant stream of literature on servitization, the B2B literature has neglected drawing on the wider service literature. This paper aims to examine recent streams of service research that have promising implications and research opportunities for B2B marketing.Design/methodology/approachTogether, the author team has decades of research, managerial and executive teaching experience related to B2B marketing and services marketing and management. The observations and reflections in this paper originate from this unique perspective and are supplemented by insights from 16 expert interviews.FindingsThe authors identify and discuss in this paper four broad and related themes from the service literature that can stimulate B2B research and practice. First, the authors highlight the implications for capturing value in economies with their rapidly increasing specialization and related growth in B2B services. Specifically, the authors explain where B2B firms should focus on to gain bargaining power in the value chains of the future. Second, an additional strategy to enhance a B2B firm’s power to capture value is servitization, which allows firms to get closer to their customers, increase their switching costs and build strategic partnerships. The authors explore how firms can use service productization to enhance their chances of successful servitization. Third, servitization is expensive, and productivity and scalability are often a challenge in B2B contexts. These issues are tackled in a recent service research stream on cost-effective service excellence (CESE) where the authors derive implications for B2B firms. Fourth and related to CESE, latest developments in intelligent automation offer exciting opportunities for B2B services to be made more scalable.Originality/valueThis paper is based on the unique perspective of the author team and a panel of experts and connects major streams of service research to the B2B literature.

Defining the micro and macro roles of a hemophilia treatment center social worker in the United States from an interdisciplinary team perspective.

The social worker (SW) role in the Hemophilia Treatment Center (HTC) is complex and broad, providing direct support, spanning across micro, mezzo and macro levels of care. Research demonstrates discrepancy between actual and ideal SW roles among the HTC SW community. Soliciting perceptions from HTC staff about the SW role can provide a deeper understanding of this discrepancy and improve collaboration amongst care team members in meeting the psychosocial needs of HTC patients. Funded by the National Hemophilia Foundation (NHF), a national online survey was conducted in 2020 to determine the views and attitudes of what the SW role is by HTC staff. Separate surveys were emailed to active HTC SWs and staff to collect anonymous data. Demographics of SWs gathered included age, education, years of practice, full time equivalent (FTE) status, and caseload. All disciplines were asked questions about perceptions, barriers, and potential ways to enhance and strengthen the SW role within HTCs. Results demonstrated that subcategory-oriented questions (40 in total) and qualitative responses highlighted diverse viewpoints and offered clarity about these differences. Findings indicated most HTC staff value the multi-faceted role of SW at their centres, and both groups identified time, limited resources, and role confusion as barriers to utilizing SW services. Outcomes will inform the development of a "standards of practice" tool that will provide education for HTC staff, patients, and families, and serve as an empowerment tool for SW to highlight their skillset and define their role.

BreathMentor

Chronic Obstructive Pulmonary Disease (COPD) is currently the third major cause of death--more than three million people died from it in 2019. Given that COPD cannot be cured currently, immediate treatment is crucial. Pulmonary rehabilitation (PR) is widely used to prevent COPD deterioration. Patients are advised to undergo a PR at home to get sufficient treatment in time. Monitoring patients during home rehabilitation can help not only improve patient adherence but also collect data on patients' recovery progress from rehabilitation team's perspective. However, how to track if proper diaphragmatic breathing, an essential part of PR, is taken by a patient has remained challenging. The current monitoring solution still appears obtrusive as it requires the patient to wear two uncomfortable respiration belts. Alternatively, therapists need to monitor the patients remotely through several cameras, which consumes substantial medical resources and causes privacy issues. In this work, we present BreathMentor, a smart speaker based diaphragmatic breathing monitoring system targeting early COPD stages I and II. BreathMentor is both unobtrusive and preventive of privacy invasion, so that it can solve the existing pain points and suits home care. BreathMentor converts the smart speaker into an active sonar system that continuously perceives and analyses the changes in surroundings, thereby detecting the user's respiration rate, deriving the breathing phases, and classifying whether the patient is practising diaphragmatic breathing. BreathMentor formulates breathing monitoring as a Temporal Action Localization task that enables us to detect each breathing cycle and classify its type. Our key insight is that breathing periodicity and phase duration are natural properties to localize and segment the breaths. Our key design to classify the breathing type is a hybrid architecture encompassing signal processing and deep learning techniques. Further, we evaluate the system performance on fifteen healthy subjects who would not breathe abnormally during diaphragmatic breathing under the supervision of therapists. In conclusion, BreathMentor can achieve robust performance for monitoring diaphragmatic breathing in different environments, as demonstrated in the results. The median error rate of respiration detection is 0.2 BPM, and the I/E ratio derivation is accurate with a mean absolute percentage error of less than 5.9% for breathing phase detection, together with a recall of 98.2%, and a precision of 95.5% in detecting diaphragmatic breathing. Above results indicate that BreathMentor can be used to track the patients' adherence and help monitor their breathing capacity.

Do the Guidelines Apply?-A Multisite, Combined Stakeholder Qualitative Case Study to Understand Care Decisions in Bronchiolitis.

Clinical practice guidelines for bronchiolitis recommend against tests and treatments that do not improve outcomes, yet most children admitted with bronchiolitis continue to receive them. An improved understanding of factors that influence care decisions across multiple stakeholders and diverse settings is needed to develop effective strategies to de-implement (or reduce) unnecessary testing and treatment. We explored health care provider, care team, and parent perspectives on testing and treatment in bronchiolitis to develop a combined stakeholder account of care decisions. We conducted a qualitative case study across 2 geographically distinct university affiliated children's hospitals representing a generally low and high test/treatment utilizing hospital respectively from March 2019 to May 2020. We conducted 46 semistructured interviews and 3 focus groups with a total of 74 participants. Data were analyzed using applied thematic analysis and findings were triangulated across participant group and data collection method. Three themes emerged around care decisions: 1) awareness and perceptions of the guidelines or evidence; 2) perceptions of expected tests or treatments, and 3) organizational culture and existing care processes. Provider and care team participants commonly described parent expectations as drivers of utilization. Conversely, parents generally reported a lack of expectations for tests/treatments and that tests/treatments did not improve their experience of care. This study illuminated factors associated with the differential adoption of evidence and targets for future de-implementation strategies. Importantly, incongruent with provider and care team perceptions, parents reported that they desire an evidence-based, less-is-more approach to bronchiolitis care.

Attitudes and Perceptions of Concussion in Nonathlete Adolescents: School-Based Team Perspectives

Abstract Date Presented 04/02/2022 The purpose of this research is to understand the impact of current attitudes and perceptions of school-based team members surrounding nonathlete adolescents who experience a concussion. By better understanding how school-based team opinions and views may affect occupational participation and engagement, OT practitioners may assist school-based teams to better understand and support adolescent nonathletes as they engage in their primary occupation of education. Primary Author and Speaker: Caroline Beals Additional Authors and Speakers: Kelsey Hughes, Erin Sweeney, Shannon Keavy, Allison Wigham Contributing Authors: Kyle Escovedo, Julie Hsieh

An Innovative Approach of Using Mobile Gaming to Bridge Well-Being, Anxiety, Depression, and Isolation

Games technologies have been used within education and industry for many years to improve retention, engagement, and motivation. The present research explores the use of Mobile Learning (ML) and Massively Multiplayer Online game to strengthen the group perspective of teams, improve retention, and other health-related issues. Through using Pokémon Go as a baseline application, experimental research will be conducted to enable not just HE participants but also individuals from industry to engage in activities, challenges while looking at health (well being) and anxieties. Educators can harness this positive relationship by using collaborative or individual projects, to equipment the student's ability, through rewarding their progress with a variety of different types of intrinsic and extrinsic motivational techniques to enhance and empower there learning. There is significant evidence to show that the use of Mobile Learning (ML) in the classroom and industry through secondary and primary data that the use of technology is beneficial depending on the influences from the participants.

Exploring the Effect of Team-Environment Fit in the Relationship Between Team Personality, Job Satisfaction, and Performance.

This study explores whether team-organization fit (T-O fit) and team-job fit (T-J fit) play a mediating role between team personality, team job satisfaction, and team performance. Conscientiousness and openness to experience are common antecedents of team personality. Additionally, T-O fit and T-J fit are derived from person-environment fit theory, which is used to discuss the interaction between team members and the environment that affects behavior. The research purpose is to understand the factors that affect job satisfaction and performance from a team perspective. This is different from previous studies based on an individual perspective. The research object of this study has 365 respondents from 81 teams in different industries, and the structural equation modeling is applied to the empirical analysis. The research results show that T-J fit has a significant mediating effect on team personality and team job satisfaction. The team job satisfaction has also a significant mediating effect on team personality and team performance. Therefore, when team members recognize their work, they work harder to achieve team job satisfaction and performance. This study suggests that companies not only pay attention to the work abilities of employees, but also understand the fit between them and their jobs.

Health Literacy and Patient Activation in the Pediatric to Adult Transition in Systemic Lupus Erythematosus: Patient and Health Care Team Perspectives.

ObjectiveTo identify perceived health literacy (HL) and patient activation (PA) needs during the transition from pediatric to adult rheumatology among patients with childhood‐onset systemic lupus erythematosus (cSLE).MethodsSemistructured interviews of patients and health care professionals were conducted from November 2019 through May 2020, until thematic saturation was achieved. Interviews were audio‐recorded, transcribed, coded, and analyzed using thematic analysis.ResultsThirteen post‐transition adult female participants with cSLE were recruited from a public safety‐net hospital system or from private practice. Thirteen health care team members were recruited from two pediatric and four adult rheumatology clinical sites serving patients in the same metropolitan area. Patients and health care team members acknowledged numerous HL components as important to transition, including language fluency, education, SLE‐specific knowledge, self‐efficacy, and accurate knowledge of personal medical history. Our interviews found PA to be an important component of the transition process, driven by internalization of the implications of cSLE diagnosis, self‐education, autonomy, introspection, and trustworthy doctor–patient relationships. Patients valued access to their online electronic medical record, recommended multimodal SLE‐specific education materials, and desired increased access to social workers. Health care team members stressed the importance of early preparation for transition and use of mobile medical applications and endorsed interventions such as lupus camp and increased partnership with psychologists and social workers.ConclusionHL and PA are perceived by patients and health care team members as substantially influencing transition success. Further research is needed to evaluate whether interventions to improve HL and PA positively influence cSLE transition outcomes.

Acceptability and Experiences with the Use of 3D Scans to Measure Anthropometry of Young Children in Surveys and Surveillance Systems from the Perspective of Field Teams and Caregivers

Portable systems using three-dimensional (3D) scan data to calculate young child anthropometry measurements in population-based surveys and surveillance systems lack acceptability data from field workers and caregivers. The aim was to assess acceptability and experiences with 3D scans measuring child aged 0-59 mo anthropometry in population-based surveys and surveillance systems in Guatemala, Kenya, and China (0-23 mo only) among field teams and caregivers of young children as secondary objectives of an external effectiveness evaluation. Manual data were collected twice and 12 images captured per child by anthropometrist/expert and assistant (AEA) field teams (individuals/country, n = 15/Guatemala, n = 8/Kenya, n = 6/China). Caregivers were interviewed after observing their child's manual and scan data collection. Mixed methods included an administered caregiver interview (Guatemala, n = 465; Kenya, n = 496; China, n = 297) and self-administered AEA questionnaire both with closed- and open-ended questions, and 6 field team focus group discussions (FGDs; Guatemala, n = 2; Kenya, n = 3; China, n = 1). Qualitative data were coded by 2 authors and quantitative data produced descriptive statistics. Mixed-method results were compared and triangulated. Most AEAs were female with secondary or higher education. Approximately 80-90% of caregivers were the child's mother. To collect all anthropometry data, 62.1% of the 29 AEAs preferred scan, while 31% preferred manual methods. In FGDs, a key barrier for manual and scan methods was lack of child cooperation. Across countries, approximately 30% to almost 50% of caregivers said their child was bothered by each manual and scan method, while ≥95% of caregivers were willing to have their child measured by scans in the future. Use of 3D scans to calculate anthropometry measurements was generally at least as acceptable as manual anthropometry measurement among AEA field workers and caregivers of young children aged <60 mo, and in some cases preferred.

Emerging trends in talent management

The purpose of this article is to clarify what is meant by Talent Trends in Talent Management. This is a conceptual paper based on a review of the academic and popular literatures on Talent Management and Talent Trends. It includes talent trends, trends to HR, trends for HR teams and leaders, emerging talent management trend, and changes need to be in talent trend. As technology develops at a seemingly exponential rate, the potential for radical transformation in the workplace might seem a dizzying prospect. HR managers need continually to be flexible in adapting to new situations, and keeping on top of emerging trends. There is a trend toward a more foundational, data-centric approach that creates insights from organizational, team, and individual perspectives. That allows for a calibrated approach to talent that is tightly linked to business outcomes. The data garnered during the recruitment process can be used to help create a customized development program once the candidate is hired.

Potential sources of moral distress during COVID-19: Perspectives of hospice interdisciplinary teams.

This study aimed to examine the impact of COVID-19 on hospice Interdisciplinary team (IDT) members' self-reported stress and identify possible sources of moral distress. A cross-sectional survey was conducted using Qualtrics to understand the impact of COVID-19 on quality improvement initiative implementation and hospice IDT members' general and dementia-specific care provision. Directed qualitative content analysis was used to analyze hospice IDT members' responses from five open-ended survey questions that were indicative of stress and possible moral distress. The final sample consisted of 101 unique respondents and 175 comments analyzed. Three categories related to sources of moral distress based on hospice IDT member survey responses were identified: (1) impact of telehealth, personal protective equipment (PPE), and visit restrictions on relationships; (2) lack of COVID-19-specific skills; and (3) organizational climate. Sources of moral distress were categorized in 40% of all responses analyzed. This study is one of the first to document and confirm evidence of potential stress and moral distress amongst hospice IDT members during COVID-19. It is imperative given the possible negative impact on patient care and clinician well-being, that future research and interventions incorporate mechanisms to support clinicians' emotional and ethical attunement and support organizations to actively engage in practices that address clinician moral distress resulting from restrictive environments, such as the one necessitated by COVID-19.

Is a Board of Directors a Team?

AbstractResearch to date on boards of directors focuses on board dynamics and on how board members work together. This paper considers boards of directors from a team perspective and whether a board of directors is a team, drawing on insights from team coaching. The paper first highlights the unique features of boards of directors. The paper applies the team diagnostic survey criteria to boards of directors as a construct to assess whether boards of directors are teams. The paper considers psychological safety, which is critical to team effectiveness, and questions whether boards operating as teams exacerbate boards’ propensity for groupthink. Viewing boards of directors from a team perspective introduces a useful human lens to understand board dynamics better and learn how boards can become more effective.

Normalizing Telemonitoring in Nurse-Led Care Models for Complex Chronic Patient Populations: Case Study.

BackgroundThe implementation of telemonitoring (TM) has been successful in terms of the overall feasibility and adoption in single disease care models. However, a lack of available research focused on nurse-led implementations of TM that targets patients with multiple and complex chronic conditions (CCC) hinders the scale and spread to these patient populations. In particular, little is known about the clinical perspective on the implementation of TM for patients with CCC in outpatient care.ObjectiveThis study aims to better understand the perspective of the clinical team (both frontline clinicians and those in administrative positions) on the implementation and normalization of TM for complex patients in a nurse-led clinic model.MethodsA pragmatic, 6-month implementation study was conducted to embed multicondition TM, including heart failure, hypertension, and diabetes, into an integrated nurse-led model of care. Throughout the study, clinical team members were observed, and a chart review was conducted of the care provided during this time. At the end of the study, clinical team members participated in qualitative interviews and completed the adapted Normalization Measure Development questionnaires. The Normalization Process Theory guided the deductive data analysis.ResultsOverall, 9 team members participated in the study as part of a larger feasibility study of the TM program, of which 26 patients were enrolled. Team members had a shared understanding of the purpose and value of TM as an intervention embedded within their practice to meet the diverse needs of their patients with CCC. TM aligned well with existing chronic care practices in several ways, yet it changed the process of care delivery (ie, interactional workability subconstruct). Effective TM normalization in nurse-led care requires rethinking of clinical workflows to incorporate TM, relationship development between the clinicians and their patients, communication with the interdisciplinary team, and frequent clinical care oversight. This was captured well through the subconstructs of skill set workability, relational integration, and contextual integration of the Normalization Process Theory.ConclusionsClinicians successfully adopted TM into their everyday practice such that some providers felt their role would be significantly and negatively affected without TM. This study demonstrated that smartphone-based TM systems complemented the routine and challenging clinical work caring for patients with CCC in an integrated nurse-led care model.

Positive and negative aspects of Palliative Care in Perinatology and Neonatology from the perspective of a multi-professional team

Objetives: to identify positive and negative aspects in the palliative care assistance of pregnant women with detected fetal abnormalities and/or newborns with poor prognosis, according to the perception of a multidisciplinary team in a university hospital. Methods: descriptive study with a qualitative approach with professionals from the maternity unit, obstetric emergency room and neonatal intensive care unit. Data collection took place from June 2018 to May 2019, through semi-structured interviews. The Critical Incident Technique was used. Results: the study sample consisted of 56 professionals from the multidisciplinary team. 236 critical incidents emerged, 88 with positive aspects and 148 with negative ones. Conclusion: it was possible to identify a more significant number of negative references to the detriment of positive ones regarding palliative care, demonstrating that such approach involves more difficulties for its proper implementation. This study provided information that might enable the development of measures to improve palliative for this population and to promote a perinatal and neonatal palliative care group implementation with periodic training and education for the multidisciplinary team.

Patient and family perceptions of interprofessional collaborative teamwork: An integrative review.

To understand the patient and family perceptions of teamwork by synthesising existing evidence using the Interprofessional Education Collaborative Core Competencies for Interprofessional Collaborative Practice as a guiding framework. Advances in healthcare have resulted in more people living longer with health conditions, and patients and families have become the primary caregivers. The role of the interprofessional collaborative team supports a paradigm shift to a care model with the patient and family at the centre of healthcare decisions. However, patient and family views of interprofessional collaborative team care have rarely been studied. The authors applied Whittmore and Knafl's methodology to conduct an integrative review of the literature. Databases searched included Cumulative Index to Nursing and Allied Health Literature, PubMed and PsycINFO along with reference searches. The studies included were those related to patient and family perceptions of teamwork published from 2000 to 2020. The IPEC Core Competencies for Interprofessional Collaborative Practice served as the guiding framework for analysis. A PRISMA flow chart documented the search, inclusion and exclusion criteria for the review. Seventeen articles met the inclusion criteria. The findings identified differing perspectives by patients of the impact of the interprofessional collaborative team in their care which suggests that interventions to increase knowledge about interprofessional collaborative team care from the patient and family perspective may be beneficial. There is limited research on understanding IPC teams from the patient and family viewpoint. This review reveals incongruencies in patient and provider perspectives of IPC teams and suggests the need for additional research about patient and family perspectives of teamwork. To fully implement the IPC team vision, perceptions of teamwork must be fully understood.

Construction Project Manager's Emotional Intelligence and Team Effectiveness: The Mediating Role of Team Cohesion and the Moderating Effect of Time.

The emotional intelligence of a construction project manager plays an essential role in project management, and recent developments in teamwork have increased the need to explore better ways to utilize teams and achieve effectiveness in the construction sector. However, research that holds the team-level perspective in emotional intelligence studies is lacking, and the mechanism of the construction project manager’s emotional intelligence on team effectiveness remains unexplored. This knowledge gap is addressed by developing a model that illuminates how construction project manger’s emotional intelligence can affect team effectiveness via the mediation of team cohesion and the moderation of project team duration. A questionnaire survey was utilized to gather information from construction project teams across 156 leader-member dyads in the Chinese construction industry. The results reveal that construction project manager’s emotional intelligence is positively related to team effectiveness and the team cohesion mediates this cause and effect. Further, project team duration moderates the relationship between team cohesion and effectiveness. This study offers new insight into how project manager can better lead team members toward desired team outcomes from a team perspective and makes an explorative effort in investigating the “time” role in construction project management.

Artificial intelligence in surgery: A research team perspective

Artificial intelligence in surgery: A research team perspective

Team diversity, perspective taking, and employee creativity: The importance of psychological safety

I investigated how and when cognitive team diversity motivates employees to engage in creativity, and proposed perspective taking as a psychological mechanism underlying the relationship, and psychological safety as a boundary condition for the effect of cognitive team diversity on perspective taking. I assessed the proposed relationships with data from 151 Korean employees in research and development teams. Results show that cognitive team diversity significantly predicted employee creativity, and perspective taking mediated this relationship. Further, psychological safety moderated the link between cognitive team diversity and perspective taking, such that the relationship was effective only under conditions of high psychological safety. Theoretical and practical implications are discussed.

Informing the delivery of cancer survivorship care in rural primary care practice

PurposeThe cancer survivor population is projected to increase to 22.2 million by 2030, requiring improved collaboration between oncology and primary care practices (PCP). PCPs may feel ill-equipped to provide cancer survivorship care to patients without input from cancer specialists. Compared with nonrural cancer survivors, rural cancer survivors report experiencing worse treatment-related symptoms. The goal of this study was to gain a better understanding of the perspectives of PCP teams towards survivorship care and to develop and test an interdisciplinary training program to improve cancer survivorship care in rural practice.MethodsThis study was conducted in two phases. First, focus groups were conducted with rural PCP teams to gather information regarding beliefs, practices, and barriers related to cancer survivorship care delivery. A thematic analysis was completed using an iterative process of reviewing transcripts. Results from phase 1 were used to inform the development of a pilot intervention tested within seven rural PCPs (phase 2). Pre- and post-intervention knowledge changes were compared, and post-session interviews assessed planned or sustained practice changes.ResultsSeven PCPs participated in focus groups (phase 1). Cross-cutting themes identified included (1) organizational barriers affecting the delivery of cancer survivorship care, (2) challenges of role delineation with specialists and patients, (3) difficulty accessing survivorship care and resources, and (4) providers’ lack of knowledge of cancer survivorship care. For phase 2, seven practices participated in four case-based educational sessions. Within and between practice changes were identified.ConclusionThis project explored cancer survivorship perspectives among PCP teams. Lack of familiarity with evidence-based guidelines and the inability to identify cancer survivors was apparent during discussions and led to the implementation of the phase 2 intervention, iSurvive. As a result, PCPs either changed or planned changes to improve the identification and evidence-based care of cancer survivors.Implications for Cancer SurvivorsAddress barriers to access cancer survivorship care in rural primary care practices.