Task Clarity Research Articles

Development of a regression model for effective labour management of an IT project

The object of the study is human resource management in IT projects, where the diversity of cultural characteristics and communication practices can affect the efficiency of task performance. The main problem addressed in this study is to identify the key factors that affect the effectiveness of human resource management in IT projects and to identify problem areas that need to be adjusted to improve the productivity and quality of teamwork. The study findings showed that the effectiveness of human resource management in IT projects largely depends on four main aggregate indicators: communication and interaction, cultural factors, leadership and management, and technical and professional skills. In particular, the model found that improved communication and interaction, as well as leadership and management, have the greatest positive impact on overall performance. Instead, cultural differences can create barriers that negatively affect teamwork performance. The findings are explained by the fact that effective communication and interaction are fundamental to coordinating teamwork, ensuring clarity of tasks, and timely information exchange. Leadership and management determine team motivation, conflict resolution strategies, and the overall direction of activities. The negative impact of cultural factors is explained by language barriers, differences in work approaches, and other cultural characteristics that can make it difficult to understand and cooperate. These findings can be used in practice in IT projects where multicultural teams work. They provide valuable guidance for leaders and managers on which aspects of management to focus on to improve team effectiveness. In particular, effective communication practices should be implemented, leadership skills and strategic planning should be developed, and cultural sensitivity should be taken into account, as well as training and development of technical and professional skills of team members. This will help overcome cultural barriers, improve collaboration, and increase the overall productivity of IT projects.

THE INFLUENCE OF LEADERSHIP, WORK EXPERIENCE, AND WORK ENVIRONMENT ON EMPLOYEE WORK CULTURE AT PT. INDOMARCO PRISMATAMA IN THE WEST MADIUN AREA

General Background: Effective communication, teamwork, and leadership are pivotal elements influencing employee performance in contemporary organizations. Specific Background: However, there is limited empirical evidence on the distinct and combined impacts of these factors in specific organizational contexts. Knowledge Gap: The literature lacks focused studies on how these variables interact to affect employee performance, particularly in Indonesian companies. Aims: This study aims to examine the effect of communication, teamwork, and leadership on employee performance at PT Syncore Indonesia using a quantitative approach. Results: Utilizing SPSS for data analysis, the study found that communication, teamwork, and leadership are positively and significantly correlated with employee performance. Specifically, effective communication enhances task clarity and reduces misunderstandings, improving performance. Good teamwork fosters efficiency and innovation, while supportive leadership boosts motivation and commitment. Novelty: The research contributes novel insights by demonstrating the individual and interactive effects of these variables in a specific organizational setting, thereby filling a gap in the existing literature. Implications: The findings underscore the importance for PT Syncore Indonesia to continuously develop communication strategies, foster teamwork, and implement supportive leadership practices to enhance overall employee performance. This study provides practical implications for management to formulate strategies and policies aimed at improving productivity and organizational effectiveness.

THE INFLUENCE OF COMMUNICATION, TEAMWORK, AND LEADERSHIP ON EMPLOYEE PERFORMANCE AT PT SYNCORE INDONESIA

General Background: Effective communication, teamwork, and leadership are pivotal elements influencing employee performance in contemporary organizations. Specific Background: However, there is limited empirical evidence on the distinct and combined impacts of these factors in specific organizational contexts. Knowledge Gap: The literature lacks focused studies on how these variables interact to affect employee performance, particularly in Indonesian companies. Aims: This study aims to examine the effect of communication, teamwork, and leadership on employee performance at PT Syncore Indonesia using a quantitative approach. Results: Utilizing SPSS for data analysis, the study found that communication, teamwork, and leadership are positively and significantly correlated with employee performance. Specifically, effective communication enhances task clarity and reduces misunderstandings, improving performance. Good teamwork fosters efficiency and innovation, while supportive leadership boosts motivation and commitment. Novelty: The research contributes novel insights by demonstrating the individual and interactive effects of these variables in a specific organizational setting, thereby filling a gap in the existing literature. Implications: The findings underscore the importance for PT Syncore Indonesia to continuously develop communication strategies, foster teamwork, and implement supportive leadership practices to enhance overall employee performance. This study provides practical implications for management to formulate strategies and policies aimed at improving productivity and organizational effectiveness.

The influence of work-related stress on emotional and psychological well-being and performance of secondary school leadership in Vulindlela Circuit

The problem this study investigated was high rates of school leaders’ work-related stress results with mental illness and death. The primary objective of the study was to investigate the influence of work-related stress on emotional and psychological well-being and performance of school leaders in Vulindlela Circuit. The study was premised within interpretivism, and we used interviews qualitative technique, to elicit data from 25 secondary school leaderships about their reflections and experiences with work-related stress. The interview transcripts were analysed using NVivo version 14, a program for qualitative data analysis, analyzing the reoccurring themes and patterns of the study, supplemented with narratives. The study discovered that role conflict, role ambiguity, and overload were common workplace stressors affecting the emotional and psychological well-being of school leaderships. The findings are important because they will serve as awareness and mitigation of school leaders’ work-related stress. The study recommends the rolling out of tailormade wellness programmes that will promote mental wellness, and support well-being and stress-reduction techniques through greater task clarity. This study contributes education research on school leadership workplace stressors in Vulindlela Circuit and larger South African context, by laying the groundwork for future studies on interventions to improve school leaderships' performance and well-being.

Analysis of Job Demands for Private University Lecturers

Lecturer performance must be optimized in an effort to improve the quality of higher education. The aim of this research is to evaluate the job needs of lecturers at private universities in Makassar City. In this situation, work demands include various elements, such as work overload, time pressure, and clarity of tasks assigned (Role Ambiguity). Quantitative methods were used in this research. Questionnaires were distributed to lecturers at various private universities in Makassar City. The data collected was analyzed using the SPSS version 26 analysis program. The research results showed that what had a significant influence on lecturer performance was role ambiguity. Workoverload and time pressure have a positive but not significant effect. In addition, this research found that lecturers with more experience tend to be better at managing job demands compared to teachers with less experience.

The Impact of Workload and Negative Work Environment on Employee Work Motivation

Employee work motivation is a crucial factor in productivity and quality of work in the workplace. However, high workloads and negative work environments can hinder employee work motivation. This research aims to analyze the relationship between workload and negative work environment and employee work motivation. Apart from that, this research also aims to evaluate specific factors in workload and work environment that most influence employee work motivation. The research method used is a quantitative survey using a questionnaire distributed to the employees of PT. Fouher Popular Internasional, numbering 70 people. Descriptive statistical analysis and regression were used to identify relationships between research variables. The research results show that there is a negative relationship between workload and a negative work environment and employee work motivation. Specific factors such as time pressure, lack of support from colleagues, and lack of clarity in tasks have a significant impact on employee work motivation.

Does the ‘Educational Alliance’ conceptualize the student - supervisor relationship when conducting a master thesis in medicine? An interview study

BackgroundCompleting a master thesis (MT) is mandatory in many undergraduate curricula in medicine but a specific educational framework to guide the supervisor-student relationship during the MT has not been published. This could be helpful to facilitate the MT process and to more effectively reach the learning objectives related to science education in medicine. An attractive model for this purpose is the ‘Educational Alliance’ (EA), which focusses on the three components ‘clarity and agreement on (a) goals, (b) tasks and (c) relationship & roles’. This study investigated factors that can either facilitate or hinder the process of MTs, and related these to the components of the EA.MethodsWe conducted semi-structured face-to-face interviews with 20 students and – separately – with their 20 corresponding supervisors, after the MT had been accepted. The interviews included open questions on factors facilitating or hindering the success of the MT. Audio recordings of the interviews were anonymized and transcribed, and then analysed by qualitative content analysis. Also, quantitative data were gathered on satisfaction with the MT process and the supervisory quality (using Likert-type questions).ResultsWe were able to analyse all 40 interviews, related to 20 MTs. From the transcripts, we extracted 469 comments related to the research question and categorized these into the four main categories (a) ‘Preparation’, (b) ‘Process’, (c) ‘Atmosphere’, (d) ‘Value of the MT’. Interviewees highlighted the importance of a careful preparation phase, clear expectations, a clear research plan, thorough and timely feedback, mutual agreement on timelines, and a positive working atmosphere. Each of these factors could be brought in line with the three components of the EA framework: agreement and clarity of goals, tasks, relationships & roles. Satisfaction with the MT process was rated 8.75 ± 1.22 SD (of 10) points by supervisors, and 7.80 ± 1.61 SD points by students, while supervision quality was rated + 1.51 ± 0.63 SD (scale from − 2 to + 2) by supervisors, and + 1.26 ± 0.93 SD by students.ConclusionWe propose the EA framework as a useful guidance for students, supervisors, and the university towards conducting successful MTs in medicine. Based on the findings, we provide specific recommendations for students, supervisors, and university.

Facebook Messenger: As Means of Communication for Academic Inquiries

Most of social media users use Facebook Messenger as a messaging platform because of its free messaging and video chatting service. Thus, it is not a surprise that Facebook Messenger is utilized as a communication tool for academic purposes. This descriptive qualitative research anchored on the epistemology constructionism, methodology and naturalistic inquiry aimed to determine how do students use Facebook-Messenger as means of communication for academic inquiries. The aforesaid study was conducted among the twelve (12) BSED Social Studies learners who were identified through purposeful sampling. The researchers utilized a semi-structured written interview which contains one question anchored in the Task-Technology Fit (TTF) Theory. On the other hand, the data and information were collected through essay form and analyzed through Conventional Qualitative Content Analysis. In using Facebook Messenger as a means of communication for academic inquiries, the informants from BSED Social Studies expressed that the platform is avenue for academic skills, task-needs, and their preferred technology. First, informants expressed that Facebook Messenger is an avenue for academic skills because it (1) facilitates collaboration, its (2) easy navigation of features, and (3) fosters teacher-learner communication. Also, Facebook Messenger fills for their task-need as it helps them conduct (1) group discussion, (2) convenient submission, have (3) clear instruction, and (4) task clarity. Lastly, informants show evidence that the platform is their preferred technology because it is an (1) alternative platform, (2) file-sharing platform, (3) provide storage for preference, (4) up-to-date reminder, and a (5) convenient tool for communication. This study reveals that Facebook Messenger is used as a tool to open an avenue for academic skills, is an essential platform for delivering task needs, and was a preferred technology as a means of communication for academic inquiries.

Appropriate Technology Interventions For The Successful Of Kostratani Program: Agriculture Extension Officers’ Predictions

<p align="center"> </p><p><em>To support the achievement of Kostratani Program, socialization to agriculture extension officers (PPL) had been delivered. Through well understanding on their respective responsibilities, they might able to predict the achievement of the program targets, the factors that support and problem they faced to be overcome to get maximum achievement. To get this information a research had been carried out in three provinces namely, West Java, Lampung, and Central Java in 2021. The respondents were 51, 31, and 34 PPL in BPP from each province. Data were obtained through individual interviews referring to a structured questionnaire on five aspects with 21 indicators. The data ware analyzed based on qualitative analysis and presented descriptively. Results reported by men and women PPL respectively were:1) Socialization was obtained by 67% and 71% ;2) Clarity of the responsibility by 52% and 51%; 3)Their prediction on the Program achievements’ targets was 51% and 50%; 4) Access for on-line applications in supporting data and information was received by 47% and 47% and 5) Access for education (training, comparative studies) and incentives ( monthly honorarium and internet quota) to run the Kostratani Program was only obtained by 21% of men and 24% of women. Concluded, the main intervention needs to be given to PPLs in the BPP Kostratani Program is the access on education and incentives. Meanwhile, in synergy it is still necessary to continue the socialization about Kostratani to increase PPL's understanding of the clarity of tasks or responsibilities to get maximum achievement of Kostratanis’ targets.</em></p><p><em> </em></p><p> </p>

Royal Netherlands Marechaussee Personnel's Self-Perceived Occupational Demand Profiles: A Latent Profile Analysis Shows the "Good" Versus the "Bad".

Research has linked high occupational demands to multiple adverse health outcomes, both physical and mental. As far as we know, researchers have not identified the profile characteristics of military police personnel based on occupational demands. The current study aims to identify profiles based on self-perceived occupational demands and work-related factors. This study is a starting point for characterizing performance and health in a military police population. This was a cross-sectional study in which we gathered survey data from 1,135 Royal Netherlands Marechaussee members. We used Latent Profile Analysis to identify profiles based on nine indicators of workload and work characteristics selected via focus groups and interviews with Royal Netherlands Marechaussee personnel. We determined if the profiles differed significantly across all indicators with an analysis of variance. Then, we used binominal logistic regression to determine the odds ratio (OR) for the indicators on profile membership. We discovered two profiles that were distinct across all indicators. Experience (OR = 1.02, 95% CI [1.00-1.04]), autonomy (OR = 1.18, 95% CI [1.06-1.31]), task clarity (OR = 1.49, [1.32-1.69]), and work support (OR = 2.63, 95% CI [2.26-3.09]) were all predictors for a low perceived occupational demand profile. In contrast, mental (OR = 0.18, 95% CI [0.13-0.25]) and physical (OR = 0.42, 95% CI [0.32-0.54]) fatigue, and boredom (OR = 0.14, 95% CI [0.10-0.20]) were predictors for high perceived occupational demand profiles. We established two distinct profiles that describe the characteristics reported by the Royal Netherlands Marechaussee personnel based on workload and work characteristics. High scores on autonomy, work support, and task clarity predict favorable perceived occupational demands, whereas fatigue and boredom predict unfavorable occupational demands. Remarkably, the physical workload did not predict high perceived occupational demands.

Policy Implementation of Military Operations Tasks Other Than War Units Skadron-13/Serbu Puspenerbad in Acceleration of Handling of Covid-19 in Berau, East Kalimantan

Apart from War Military Operations, the TNI also carries out Military Operations Other Than War (OMSP). The background of this research is to assist the regional government, assist the Republic of Indonesia National Police in the context of security and public order tasks regulated by law, assist in coping with the consequences of natural disasters, evacuation and provision of humanitarian assistance. This qualitative research discusses the implementation of military operations task policies other than the Squadron-13/Serbu Puspenerbad unit war in the involvement in eradicating Covid 19 in Berau, East Kalimantan along with the supporting and inhibiting factors by using the Van Mater and Van Horn theories. Data collection was carried out by interviews, documentation and observation. The results obtained are then collected, reduced, presented and conclusions drawn. The results obtained were that the implementation of military operations task policies other than the Squadron-13/Serbu Puspenerbad unit war in the involvement of the eradication of Covid 19 in Berau, East Kalimantan, has been running optimally and in accordance with applicable regulations. Supporting factors are the number of sufficient and complete personnel, clarity of main tasks and functions, good organizational work relations, implementation of scheduled activities. As well as other adequate and supportive resources. Then there are inhibiting factors, namely the application in the field is still found by people who do not comply with health protocols which affect the number of positive cases of Covid-19

“It’s a fine balancing act”: exploring the effects of managing competing sponsorship responsibilities on sport employees

ABSTRACT Rationale/purpose This study explores the effects of competing team and event sponsorship programs on employees hosting the CFL Grey Cup. Specifically, we examine the influence of competing team and event sponsorship responsibilities on host team employees’ perceptions of and experiences with stress. Research design Data collection was composed of two phases: first, participant observation of event employees throughout event staging; then, a series of semi-structured interviews with employees following the event’s conclusion. Findings Our findings indicate that host team employees experienced stress when faced with conflicting sponsorship responsibilities incurred by individuals’ dual roles servicing team and event partners. This stress was mitigated through experience, task cohesion, and strong internal group identification, illustrative of the important role internal sponsee management plays in partnership delivery. Practical implications This study outlines the role that experience, group cohesion, and task clarity play on employee stress and well-being when managing sponsorship programs. The findings provide important insight into sponsorship management and servicing for different team and event sponsors, and host team employee well-being and intra-departmental management. Research contribution The findings advance sponsorship servicing scholarship and expands upon our understanding of stress, group cohesion, and sponsorship servicing from theoretical and practical perspectives.

Object-Based Learning Rocks! Integrating Digital Solutions into Geology Practicum

Over several years, the authors have pursued technology solutions to the difficult arena of moving geology practicum work into the online space (e.g., Tetley and Daczko, 2014). Through a partnership of teaching academics with professional staff trained in digitisation and software development, the authors have now solved the problem of verisimilitude and utility and opened a raft of future opportunities including a smooth and seamless transition to online teaching when presented with recent pandemic lockdowns. “Teaching geology with digital tools advances students’ learning experience by providing access to high-quality outcrops, enhancing visualization of 3D geological structures and improving data integration.” (Senger et al., 2021) Our solution required innovation on several fronts. Firstly, 3D digitisation and gigapixel imaging processes and methods were tried, evaluated, abandoned and refined until an ideal solution was developed that could actually replace the physical rock hand samples. Secondly, software platform development and integration was required. We utilised a custom developed 3D platform (Pedestal 3D) and also developed a bespoke platform for virtual petrographic microscopy (ImageMatrix). Finally, as “the organisation, logistics and relevance of an OBL session is critical to its efficacy” (Chatterjee and Hannan, 2016), all of this needed significant pedagogical underpinning and integration to ensure learning and outcomes were not impacted by the technology shift. We found that generally, digital resources allow for and encourage much more practice of the professional skills required for identification of minerals. “Most professional geoscientists spend much of their day in front of work-stations, interpreting or modelling digital data, in two or three dimensions.” (Bond and Wightman, 2012) so this mode of delivery is a naturally suited authentic task. On top of that, digital pre-lab work prepares students for being confronted with actual samples. Being able to digitally annotate the samples allowed for a virtual “guide on the side” pedagogy to allow for clarity of tasks and identification of specific object traits that are difficult in the traditional practical setting. The three main areas of impact were in Workshops, Field Trips and general Practicum. The specific mineral identification workshops were extended in a blended sense pre-COVID-19 and then seamlessly moved to online when required during the pandemic without any further development. Geological fieldwork traditionally has several core functions. “These include the determination of the geographical location of observation points, the description of outcrops, the macroscopic description of rocks, the detection of lithological boundaries, the spatial fixation of planar and linear objects (folds, joints, faults, linear position of minerals, etc.).” (Bubaniak et al., 2020) To respond to this digitally, a landmark yearly field trip in the program was developed into a fully online virtual field trip. The general practicum across the course was enabled to be taught in an online only mode which had never been possible before. We found that grade distribution did not suffer during the COVID-19 period which demonstrates that this mode of Digital Object-Based Learning is as good as traditional approaches to teaching. Although not originally intended, coursework could now also be offered fully online which opens a range of possibilities moving forward.

TaskLint: Automated Detection of Ambiguities in Task Instructions

Clear instructions are a necessity for obtaining accurate results from crowd workers. Even small ambiguities can force workers to choose an interpretation arbitrarily, resulting in errors and inconsistency. Crisp instructions require significant time to design, test, and iterate. Recent approaches have engaged workers to detect and correct ambiguities. However, this process increases the time and money required to obtain accurate, consistent results. We present TaskLint, a system to automatically detect problems with task instructions. Leveraging a diverse set of existing NLP tools, TaskLint identifies words and sentences that might foretell worker confusion. This is analogous to static analysis tools for code ("linters"), which detect possible features in code that might indicate the presence of bugs. Our evaluation of TaskLint using task instructions created by novices confirms the potential for static tools to improve task clarity and the accuracy of results, while also highlighting several challenges.

Factors Influencing Satisfaction on Internship of Art Normal Students in Sichuan, China

This study aims to determine the significant impact of supervisor support, task clarity, service quality, perceived value, and student expectation on art student satisfaction on educational internship. This quantitative study conducted the data collection by distributing questionnaires. Before the data collection, the item-objective congruence (IOC) index was approved by three experts at a score above 0.5, and Cronbach’s alpha coefficient value of the pilot test was acceptable at above 0.7. The sampling methods used were purposive, stratified random, and convenience samplings. The data were analyzed by confirmatory factor analysis (CFA), and the hypotheses were tested by the structural equation model (SEM). The results showed that service quality, supervisor support, task clarity, and perceived value significantly impacted art students’ internship satisfaction. Service quality had the most substantial significant impact on art students' internship satisfaction. However, there was no causal relationship between student expectation and student satisfaction. In conclusion, universities and internship sites should focus on improving service quality, providing skilled supervisors, giving higher task clarity, and promoting values of the educational internship program to ensure student satisfaction.

Academic Pedigree Diversity and International Workgroup Dynamics and Performance

Academic pedigree is commonly believed to predict career success, and indeed prior research has shown a relationship between university rank and the ease of finding a job and higher pay upon graduation. Studies have also linked team effectiveness with the average academic pedigree of their members as well as with team diversity. What has not been researched is the effects of a team’s academic degree diversity on international team effectiveness and how this might vary based on the country of the team member. The present study seeks to fill this gap. Based on a sample of 490 international consulting teams, we find that university pedigree is a salient, transparent variable and that one’s alma mater matters in a team setting. We demonstrate that team members signal their university pedigree and identify, perhaps for the first time, university pedigree as a faultline variable, capable of creating sub-groups. We show that having team members from institutions of different ranks on the team leads to higher interpersonal conflict, lower task clarity, and ultimately lower team performance. Moreover, we demonstrate that these effects weaken when team members come from more reputable countries. Implications for theory and practice are discussed.

I’m Doing it Right, Right? Reassurance-Seeking in the Workplace: Employees with OCD

Despite the breadth of literature in clinical psychology, obsessive-compulsive disorder (OCD) and reassurance-seeking behaviors remained unexamined in workplace contexts. This is a critical omission considering OCD symptomatology spans contexts and reassurance-seeking is the most common interpersonal manifestation. The general population is also likely to engage in reassurance-seeking. The present research examined antecedents and consequences of reassurance-seeking using purposive sampling of people with OCD. We leveraged archival data from online forums where participants built upon the responses of one another’s ideas. We collected 53 comments from 20 different forums using web-based data extraction in R in which authors discussed their experiences with OCD and reassurance-seeking at work. Three coders completed thematic analysis to determine antecedents and consequences of reassurance-seeking behavior at work. Our findings suggest that lack of clarity and poor communication are prevalent antecedents of reassurance-seeking behavior in the workplace. Further, lower perceptions of competence, increased turnover, and worsening OCD symptoms were pervasive consequences of workplace reassurance-seeking for people with OCD. The findings illustrate a strong connection between the antecedents and consequences of reassurance-seeking, such that actions to improve task clarity, workplace communication, and positive reinforcement could have a vast positive impact on employee performance, burnout/turnover, and OCD symptoms.

Effect of crowdsourcing work characteristics on perceived work effort in competitive crowdsourcing markets

PurposeThis study explored whether crowdsourcing work characteristics are associated with perceived work effort in competitive crowdsourcing markets. The study also investigated the important contextual variables and internal mechanisms related to perceived work effort.Design/methodology/approachA questionnaire was posted as a crowdsourcing task on China's Time Fortune website. Data from 231 valid questionnaires were analyzed using SmartPLS 3.FindingsCrowdsourcing workers' intrinsic and extrinsic motivations were significantly and positively correlated with their perceived work effort. Task autonomy and feedback were significantly and positively correlated with intrinsic motivation. Skill variety, task significance, task identity, and task clarity had no significant correlations with intrinsic motivation. However, task clarity was significantly and positively correlated with perceived work effort. Moreover, the relationship between workers' trust in task requesters and perceived work effort was fully mediated by intrinsic motivation.Originality/valueThis study extended the job characteristic model into the virtual competitive crowdsourcing market. The authors verified the relationship between task clarity/trust in task requesters and workers' motivation and perceived work effort.

Knowledge Spillover and Emotional Motivation-A Study on the Willingness and Influencing Factors of Project-Based Learning.

Project-based learning (PBL) is a task-based learning mode, which is of great significance to context-based curriculum education. With data collected through questionnaires and interviews, this article builds a binary logistic regression analysis model to explore the learners' willingness of PBL and its influencing factors. A total of 14 influencing factors are set in the research, with an innovative import of knowledge spillover and emotional motivation, to examine the impact on PBL willingness. Results show that eight factors, such as project-based learning experience, clarity of curriculum tasks, contextuality of curriculum content, and requirement for innovation of curriculum tools, have significant positive impacts on learners' willingness of PBL, while four factors, including the challenge of the curriculum project and tendency of learning objectives setting, have significant negative impacts. What's more, the grade of the learners and the challenge of the curriculum project have no significant impact. This article verifies that individual characteristics, knowledge spillover, and emotional motivation have different directions and degrees of impact on learners' willingness of PBL. Then, reasons are explored and implications proposed that these factors should be distinguished and paid sufficient attention to. Finally, suggestions are put forward on strengthening the contextuality of curriculum content, identifying the heterogeneity of learners, and expanding innovative tools to develop a PBL-based blended teaching model. In this way, the potential of PBL can be fully realized in maximizing learning achievements.

Accountability of Public Service at the Kapuas Kanan Hulu Sub-District Office Sintang

Public service accountability of the Kapuas Kanan Hulu Sub-District Office in implementing public services as an effort to support and know the activities of the administration of the state apparatus by applicable regulations. The research method used is descriptive qualitative. The research subjects consisted of the Lurah (The leader of sub-district), the head of the government, peace, order, and public service section, and two members of the community. Techniques and research data collection tools using interviews, observation, and documentation studies. Qualitative data analysis techniques. The results of the study reveal that the aspect of public service accountability in the form of accountability for public service obligations has been implemented with the support of the leadership role in the field of work, job descriptions, fairness of task clarity, and balance of responsibility reporting authority in the field of service. The research concludes that public service accountability in Kapuas Kanan Hulu Village has been implemented properly. Suggestions are conveyed that the accountability of public services that have been well maintained and developed, then for the future it is necessary to encourage the spirit of employees to be able to develop competency standards for providing public services to achieve minimum service standard work performance. Keywords: Accountability, Service, Public DOI: 10.7176/PPAR/12-2-03 Publication date: April 30 th 2022