At present, there are a lot of manufacturing industries in Taiwan have outside moved to those countries with cheaper cost of labor. Therefore, the focus of manufacturing industry is transferred to service sector gradually. For the tourism industry has grown very fast and its productivity has been so high among service sector that being the ‘high added value industry without chimney’ which can consider economy and environment at present. Because the tourism industry is classified to service sector with such features as invisible, can not be stored and service quality determined during trading process (i.e. production and consumption are inalienable), it is necessary to measure service quality. In the past, relevant papers mostly measured and analyzed cognitive satisfaction after consuming for the customer. However, the satisfaction of service quality should be set up the gap between expectation degree before consuming and cognition degree after consuming. Therefore, this paper would consider expectation degree before consuming and cognition degree after consuming by the methodology applying 6-Sigma with DMAIC (Define, Measure, Analyze, Improve and Control) and performance evaluation matrix to construct the index for whole satisfaction with tourism industry and then integrate with the importance of each service quality in order to develop the control chart for whole satisfaction. For the items of service quality outside 2-Sigma, we would construct the strategy to improve by cause and effect diagram. Finally, we would make questionnaire investigation and construct the control chart for whole satisfaction once again in order to confirm the performance for improvement as well as keep the improving performance. Through the analysis and measurement model proposed by this paper, the services can make integrated measurement and analysis for importance of service quality, expectation degree before consuming and cognition degree after consuming in order to find out key unusual quality needed to improve and control while improve the whole satisfaction fast and effectively.