ABSTRACT Within infrastructure governance research, conceptual gaps remain in how to understand public accountability’s manifestations in complex collaborative planning projects. Contrasted with literature, this case study of infrastructure governance in the Western Parkland City project in Sydney, Australia explores social understandings of accountability drawn from 56 stakeholder interviews. Multiple intersecting accountability conceptions are revealed, including institutional transparency, clear communication, social legitimacy and community engagement, governance coherence, and effective implementation capacities. In seeking meaningful accountability approaches, we emphasise the need for multidimensional, and contextually and collaboratively developed understandings of accountability towards rebuilding public trust foundations and embracing relational and systemic approaches.