In responding to the climate crisis, organizations navigate in an increasingly volatile emotional milieu in which feelings of fear, guilt and anger may influence corporate sustainability transformations and climate action. We conduct an eight-month ethnographic case study of an Energy Company (EnCo) in Germany to understand how intra-individual emotional tensions influence the externally visible corporate sustainability transformation process over time. Through analysis of observational, interview, and documentary data we explore emotional tensions that emerge from paradox corporate role expectations and emotional display rules which compete against corporate actors’ true emotions and beliefs about climate change. We develop a dynamic leader-follower-interaction model that shows how the leaders’ emotional display affects the perceived sustainability commitment and sustainability action of followers over time. We argue that emotional dissonance fosters the delegation of responsibility to act against climate change to authorities with more perceived power. The paper contributes to the literature of paradox theory and organizational responses to climate change by drawing attention to the relevance of emotions in navigating the corporate sustainability paradox over time.
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