User Survey Research Articles

Construction and Ranking of Usability Indicators for Medical Websites Based on Website User Experience

In the era of digitalization, medical websites have rapidly expanded their healthcare market share due to their convenience. However, with this user-base expansion, issues with poor user experience have surfaced. To address this, we developed and ranked usability indicators for medical websites, aiming to improve their design and development from a user experience perspective, thereby improving user satisfaction and the website’s usability. Initially, we reviewed the relevant literature and summarized 30 usability indicators. Subsequently, we formed a Delphi panel of 20 experts and preliminarily identified 24 usability indicators through the Delphi survey method. Using data from 300 valid user surveys, we applied the Exploratory Factor Analysis (EFA) method to categorize these 24 indicators into four groups. Finally, we assessed the relative importance and priorities of these indicators using the Analytic Hierarchy Process (AHP) method. The results showed that, in terms of criterion layer weight priorities, Trust and Security (0.5494), Basic Performance (0.2710), and Features and Technology (0.1355) exhibited higher proportions. For the solution layer, Property Protection (0.1894), Credibility (0.1852), Privacy Protection (0.1194), Effectiveness (0.0932), and Findability (0.0579) exhibited higher weight proportions. The findings of this study will assist in future usability assessments and enhancements of medical websites. By optimizing the usability, we can both advance the digitalization of medical websites and improve the usability of medical websites, and enhance the service experience and satisfaction of your users.

Quitting intentions and behaviours among young Australian e-cigarette users.

With the prevalence of e-cigarette use among Australian youth increasing significantly in recent years, greater attention is being paid to encouraging and supporting cessation. However, research to inform such efforts is lacking. The present study sought to (i) measure desire to quit e-cigarette use and actual quitting attempts among young Australians and (ii) explore correlates of quitting-related cognitions and behaviours. This was a cross-sectional on-line survey conducted in Australia. The participants were 14-25-year-old e-cigarette users (n = 602; 53% women). Desire to quit vaping and attempts to quit vaping were the primary dependent variables. The independent variables included several individual (e.g. harm perceptions, perceived appeal of vapes), social (descriptive norms) and environmental (e.g. ease of e-cigarette access) factors. A majority of respondents (61%) expressed a desire to quit vaping, and just over half (55%) had made a quit attempt. Finding vapes easy to access was associated with both a lack of desire [odds ratio (OR) = 0.71] and attempts to quit (OR = 0.77), while self-reported addiction to vaping (OR = 1.42 and OR =3.11) and perceiving vaping to be associated with mental health risks (OR =1.30 and OR =1.40) were positively correlated with these variables. Perceiving that vaping is common among people of one's age (OR = 0.82) and finding vapes appealing (OR = 0.55) were associated with a lack of desire to quit, while perceiving vaping to have physical health risks was positively associated with quitting desire (OR = 1.58). School-based education on vaping was associated with reporting an attempt/s to quit (OR = 0.47). This survey of young Australian e-cigarette users suggests a high level of desire to quit using e-cigarettes and attempts to quit. Increasing knowledge regarding the physical and mental health risks associated with e-cigarette use may assist with promoting quitting-related intentions. Changing social norms, reducing the accessibility of e-cigarettes and reducing the appeal of the products also constitute potential means of increasing the desire to quit.

Low-fare public transport and modal shift – Lessons from Bonn, Germany

The air quality in many German cities does not comply with EU-wide standards. Vehicle emissions, in particular, have been identified as an important cause of air pollution. As a result, driving bans for diesel vehicles with critical pollutant groups have been imposed by courts in many places in recent history. Against the backdrop of the growth of major German cities over the last few years, the question has become whether and how a change in the modal split in favor of more environmentally and climate-friendly public transport sector can be achieved. The Federal City of Bonn is one of five model cities that is testing measures to reduce traffic-related nitrogen dioxide emissions through a Climate Ticket as a mobility flat rate for one year for 365 €, which is part of the two-year "Lead City" project funded by the federal government. A quantitative survey (n = 1,315) of Climate Ticket users as well as the logistic regression carried out confirm that a change in individual mobility behavior in favor of public transport is possible by subsidizing the ticket price. The results show that individual traffic could be saved on the city's main congestion axes. In order to achieve a sustainable improvement in air quality, such a Climate Ticket must be granted on a permanent basis, with a well-designed mobility offer and must be generous in terms of the group of authorized persons and the area of validity.

Randomised experiment for the effect of ‘Tobacco-Free Nicotine’ messaging on current e-cigarette users’ perceptions, preferences and intentions

BackgroundIt is unclear whether emerging synthetic tobacco-free nicotine superiority messages such as ‘better flavor and better experience’ and ‘no residual impurities of tobacco-derived nicotine’ may impact consumer perception and product...

A Case Study: How Social Media Advertisement Influences Consumer Behavior Toward a Fast-Food Restaurant

Social media has become an increasingly important platform for shaping consumer behavior toward brands. Subsequently, social media is widely utilized and favored in most nations. This study examines the role of social media advertisement in shaping consumer behavior toward McDonald's. A mixed-methods approach was used, consisting of a survey of social media users and an analysis of McDonald's social media presence. The study found a mixed customer response to social media advertising. While a significant portion of respondents expressed initial interest in exploring products or services further after encountering them on social media, the research also identified a segment of customers who were less likely to be swayed by such marketing. The study also highlighted the influence of social media advertising on consumer behavior, particularly purchase decisions (beta = 0.340). However, the effectiveness of these ads likely depends on individual consumer interests and motivations. McDonald's should consider this when tailoring their social media advertising strategies

Sounds of History: A Digital Twin Approach to Musical Heritage Preservation in Virtual Museums

Musical cultural heritage, as an important component of cultural heritage, possesses significant cultural value and inheritance significance. With the development of society and the passage of time, these precious traditional musical cultural heritages inevitably face the dilemma of gradual depletion or even disappearance. In the digital age, effectively protecting and inheriting these musical cultural heritages has become an urgent problem to be addressed. Therefore, this paper proposes an application method based on digital twin technology, exploring how to protect and inherit musical cultural heritages through digital twin technology. By leveraging digital twin technology, a virtual museum dedicated to showcasing the richness and historical connotations of music cultures is created, preserving and simulating the soundscapes of historical music eras. Through the integration of audio archives, 3D modeling, and interactive displays, users can immerse themselves in the experience of historical music in the digital space. This paper evaluates the feasibility and cultural preservation value of this digital music history museum through the creation of music digital twin technology instances and user survey feedback and discusses the prospects of digital twins in the field of musical cultural heritage.

Exploring innovativeness, need for uniqueness and brand tiers in the sharing economy

Purpose In a context where the sharing economy (SE) plays an important role in the transformation of today’s business landscape, profoundly changing the behavior of consumers and many established companies, some companies have begun to adapt to SE by incorporating its value propositions into their business models. Therefore, the purpose of this paper is to study the role of consumer innovativeness, brand levels and the need for uniqueness on the way to attitudes and intentions to participate in SE. Design/methodology/approach This study collected the data through an online user survey, achieving a total sample of 717. The data were first analyzed using structural equation modeling and then combined with the use of the PROCESS macro. Findings The findings provide empirical evidence of the antecedents of consumer innovativeness in a SE context and its role in explaining consumer attitudes and intentions to participate in non-ownership consumption. Furthermore, they also demonstrate that brand tiers and the need for uniqueness moderate the relationship between intentions and participation. Originality/value The results of this study contribute to the theoretical development of the SE by presenting the first conceptual model that considers including the brand tiers effect and connects it to two leading theories on consumer behavior (diffusion of innovations theory and uniqueness theory). In addition, the study’s findings provide valuable insights for sharing platforms and traditional companies that choose to participate in the collaborative economy.

Ranking Search Results Based on User Preferences in the Absence of Personalized Statistics

The article considers the algorithm of search results ranking according to the compliance with user's expectations due to the feedback on the data of search results pre-release, which allowed to reduce the time of search for the necessary information. A numerical experiment aimed at evaluating the effectiveness of the proposed approach on the example of real estate objects is presented. Aggregated data of real estate listings were used as data, and the results of user surveys were used to evaluate the relevance. TOPSIS and PROMETHEE methods were used as pre-ranking algorithms. The ranking results were combined considering their order in the output of both methods. To implement the next step of the algorithm, the pre-release list was partitioned into classes for which users selected a few objects they liked. Machine learning models were trained on the partitioned data. Based on their average accuracy and variance estimates, a naive Bayesian classifier model was selected and used for subsequent computations. The results of further experiments showed the possibility of taking into account personal preferences when organizing search and selection of objects of interest in the absence of personalized statistics on the example of real estate objects. As a result of the experiments, the time of searching a group of results of interest was reduced by 74 % on average.

Personalized recommendation of entertainment robots in fine arts education based on human–computer interaction and data mining

In the current digital entertainment environment, the art learning mode of human–computer interaction can effectively enhance students’ interest. Entertainment robots, as a novel personalized interaction tool, can provide a more intelligent and entertaining way for art teaching. This article analyzes the personalized recommendation of entertainment robots in art education based on human–computer interaction and data mining.On the basis of collecting a large number of fine art education resources and organizing and labeling them, data mining technology is used to extract user background information and interest preferences. Information retrieval technology is used to filter out content related to user interests from the massive art education resources based on the extracted user interests. We also use recommendation algorithms to sort and personalize the recommended content based on the user’s historical behavior and other user evaluations, in order to improve the accuracy of recommendation results and user satisfaction. The effectiveness and practicality of this personalized recommendation model were verified through user surveys and data analysis. The experimental results indicate that this model can quickly and accurately recommend suitable fine art education content for users, improving their learning effectiveness and experience.

Persepsi pustakawan atas aspek hubungan pesan dalam transaksi referensi Tanya Pustakawan Chat Perpusnas

Introduction. This paper investigates librarians' perception towards relationships in reference transaction in the context of Ask Librarian at National Library of Indonesia. Aspects dicussed within the relationships include opening and closing ritual, rapport building, and compensation for lack of nonverbal cues. The paper was written using Radford's concept. Data Collection Methods. The paper used a quantitative approach with descriptive statistics. Data Analysis. The quantitativa data were converted to qualitative data as an importance index to show the average. Results and Discussion. Perceptions of the content and relationship aspects are very important. The importance index of the relationship aspect showed significant. Besides, the index of opening ritual, building relationships, and closing rituals also important. The index of compensation for the lack of nonverbal cues showed less important. Conclusion. The content and relationship aspects are perceived as very important. Relational facilitators are also perceived as important. Compensation for nonverbal cues and humor are perceived as less important. The Radford's concept can be applied in the context of librarians' perceptions of chat reference services in the context of national library in Indonesia. Further research may discuss their topic from the perspectives of content analysis of chat transcripts and users survey.

Patient Reported Outcome Measurement Information System (PROMIS) in routine oncological care: A literature review and survey of users.

e23192 Background: Patient-reported outcome measures (PROMs) are critical for patient-centered care in oncology, as they allow patients to communicate with their care team about a range of symptoms using well-validated tools. However, successful use of PROMs in routine care depends on the clinical user experience: the opinions and experiences of the clinicians and staff who administer and make treatment decisions using PROMs. This study characterizes the use of the NIH-sponsored Patient Reported Outcomes Measurement Information System (PROMIS) in routine oncological care through a literature review and user survey. Methods: First, we conducted a narrative review of papers published from 2010 to June 2023 to identify breadth of PROMIS use in routine care. We screened 262 abstracts and identified 10 articles describing routine care in patients with cancer. We coded for institution type, PROM administration methods, and types of PROMIS measures. Next, we conducted a survey to solicit the opinions and experiences of diverse stakeholders implementing PROMIS in routine care. We contacted 209 known users of PROMIS (published authors, PROMIS API clients, and respondent referrals). Item frequencies were used to characterize survey responses. Chi-square tests were used to test differences between users in oncology and other fields. Results: Review. Nine of the 10 institutions using PROMIS in routine cancer care were academic medical centers. Articles reported on data from 2011-2021. The most popular PROMIS measure was PROMIS Global Health which provides summary scores of physical and mental health. Other popular domains included fatigue (4), physical function (3), depression (3), and anxiety (3), all measured by PROMIS computerized adaptive tests (CATs). They were most often administered in the clinic waiting room (7) or online before appointments (6). Most institutions (6) had PROMIS results automatically integrated into the electronic health record. Survey. We had 89 respondents (6 from oncology). PROMIS users in oncology were more likely to have structured training on the use of PROMIS than other users (χ2 (1,79) = 6.0, p = 0.01) and less likely to give patients direct access to their results (χ2 (1,72) = 6.0, p = 0.01). Users in oncology did not differ from the whole sample in opinions of PROMIS (% agree): users viewed PROMIS as worthwhile (86%), clinically relevant (85%), easy to administer (76%), statistically reliable (73%), and beneficial to treatment monitoring (68%), but were less confident that PROMIS improves doctor-patient communication (57%), treatment decision-making (54%), or patient satisfaction (35%). Conclusions: Conclusions PROMIS has been successfully integrated into routine oncological care in several academic medical centers. While adoption is not widespread, these initial results suggest that PROMIS is a useful tool for symptom monitoring in cancer care.

La nouvelle version du site internet du Centre de référence sur les agents tératogènes et ses fonctionnalités optimisées

The Centre de Référence sur les Agents Tératogènes (CRAT) is a unique French national reference center involved in the risk assessment of exogenous agents (mainly drugs, but also medical imaging and addictions) on pregnancy, breastfeeding and fertility. To help improve patient care, CRAT makes its expertise available to healthcare professionals via its website (www.lecrat.fr), a free, independent and public online resource regularly updated by its multidisciplinary team. In December 2023, a new version was launched, based on the evolutions desired by the CRAT team and on a satisfaction survey of website's users. A predictive search bar integrated into the home page now enables users to find the specific information they are looking for more quickly. To optimize the access via smartphones, a mobile version is now available.

Do the Bulgarian Media Have a Social Marketing Orientation?

Abstract The paper examines the problem of building a media environment through a socially responsible management model. The specific nature of this part of the non-production sphere – media business organisations – provides an opportunity to present a study of a relatively new phenomenon: the role of socially responsible marketing in mass media. A study of the importance of socially responsible marketing according to the practice of regional media in Bulgaria is presented, including a continuum review, nonstandardised interviews, and a survey of media teams and users applied. Answers are sought to the questions of how socially engaged the media are and what the expectations of their users are. The study shows that the monitored media produces products that objectively and impartially reflect social issues of public importance. However, there is a significant discrepancy between assessment and self-assessment of their contribution to public life. From the interviews conducted with journalists, it is clear that the media self-assess exceptionally highly as responsible participants in public life. However, users give a "two" on the five-point scale for the social role of the media. The main conclusion is that the creation of a socially responsible and alternative media space through social marketing approaches is essential for the effective functioning of a sustainable and solidary society.

Patient-centered development and dissemination of MTCEducate.org, an online educational aid for patients with a rare cancer.

e13655 Background: Patients with rare cancers are subject to clinical vulnerability due to limited access to expert clinicians, equivocal treatment options, and a lack of accessible, reliable information. Medullary thyroid cancer (MTC) is a rare cancer often characterized by an advanced, progressive, chronic disease state for which there is clinical equipoise in treatment decisions. In a previous needs assessment, we learned from MTC patients, their caregivers, and treating physicians about the desire for education at each disease stage and strategies to convey patients' priorities to clinicians. Here, we report the patient-centered development of a novel online educational resource and decision aid, MTCEducate.org, its dissemination, and an analysis of its usability and acceptability. Methods: Working with a stakeholder group of MTC patients, caregivers, and clinicians, we used our prior needs assessment results to guide development and refinement of MTCEducate.org, including storyboarding and iterative patient feedback. The finalized site was strategically promoted through patient support organizations, a patient-run Facebook group, the American Thyroid Association, multiple conferences, and a robust MTC Registry listserv. Site metrics were assessed via Google Analytics, and site usability and acceptability were evaluated via an online survey with Likert scale questions. Results: MTCEducate.org underwent 5 rounds of patient feedback with 11 patients total to achieve saturation and finalization. Over its first 9 months, the site had 1878 unique visitors; of these, 65% used a mobile device to visit the site, and 35% used a desktop computer or tablet. Visitors accessed the site most often via direct emails or newsletters (49%) and Facebook (49%). Seventy-one visitors fully completed the site usability and acceptability survey. Most respondents identified as women (76%) and as non-Hispanic White (91%). The majority were ≥45 years old (87%) and had an associate’s degree or higher (93%). Most were MTC patients or survivors (91.8%), and most responded correctly to MTC knowledge–based questions about tumor markers (96%), lymph node dissection (94%), and FDA-approved medications (71%). Most found the site easy to use (88%) and well-integrated (84%), and most could learn to use it quickly (86%) and confidently (81%). Conclusions: Patients, especially those with rare tumors, need trustworthy educational and decision aids that provide evidence-based, reliable information and support shared decision-making. Using a patient-centered approach, we created a product whose multipronged deployment reached a unique audience. The site’s visitors’ lack of racial and ethnic diversity as well as their advanced educational status underscores the need to understand preferred access, communication, and educational resources desired by underrepresented populations.

Optimization-based design exploration of building massing typologies—EvoMass and a typology-oriented computational design optimization method for early-stage performance-based building massing design

In the past decade, there has been an increasing recognition of the role of computational design optimization in early-stage performance-based architectural design exploration. However, it remains challenging for designers to apply such optimization-based design explorations in practice. To address this issue, this paper introduces a design tool, called EvoMass, and an associated design method that facilitates design exploration for building massing typologies in performance-based design tasks. EvoMass is capable of offering architects design options reflecting performance-related building massing typologies for the design task, without necessitating advanced computational design skills. More importantly, it can provide architects with insights into the underlying performance implications, thereby enhancing early-stage performance-based design exploration. EvoMass and its associated design method overcome the limitation in the conventional typology-first-optimization-second design procedure adopted by most existing tools, and it promotes a typology-oriented design exploration method of using computational optimization in performance-based architectural design. To demonstrate the efficacy of EvoMass, case studies derived from architectural design studio tasks, incorporating daylighting, solar exposure, and subjective design intents, and the result of a user survey are presented, which highlights how EvoMass and the performance-based design optimization and exploration can enable architects to achieve a more performance-aware design.

Desktop Voice Assistant

Abstract: Desktop voice assistants have become a popular interface for human-computer interaction because they allow users to speak with their computers in natural language. However, modern desktop voice assistants sometimes struggle to understand and respond to complex queries and context. Privacy concerns concerning the collection and use of user data also remain significant barriers. In order to enhance desktop voice assistants, we present a novel personalization and multimodal interaction technique in this research. By combining text, voice, and visual inputs, our approach improves the accuracy and relevance of the responses. By combining several modalities, our system is able to better understand context and user intent, leading to more meaningful interactions. Furthermore, we propose a user-centric personalization strategy whereby the voice assistant progressively learns each user's preferences and usage patterns. Because it depends less on centralized data collection and processing, this customized approach improves user experience while simultaneously addressing privacy concerns. Through a series of experiments and user surveys, we show how effective our approach is in improving the overall performance and user experience of desktop voice assistants. Our results show that the combination of multimodal interaction with personalization produces more accurate and contextually relevant responses, improving the user experience. All things considered, our research advances desktop voice assistant technology by addressing significant interface and personalization issues. Our approach has the potential to significantly improve desktop voice assistant usability and user acceptance, which could result in considerably more intuitive and natural human-computer interaction.

Examining the Interplay of Sociodemographic and Sociotechnical Factors on Users’ Perceived Digital Skills

The rapid pace of technological advancements of the last decades, accelerated during the Covid-19 pandemic, has increased the importance of digital skills for individuals, businesses, and society. However, despite efforts to increase digital ownership and educational initiatives, the digital divide remains a persistent issue and a barrier to social inclusion. Digital exclusion is not limited to access vs. no access but encompasses a spectrum of participation influenced by factors such as geographical location, skills, motivation, and identity. The study explores what sociodemographic and sociotechnical aspects shape users’ digital skills. It is based on an online survey of English internet users aged between 20–55 with school-aged children (<em>N</em> = 2,004), to measure their digital skills across six dimensions and analyzes the relationship between these skills and sociodemographic and sociotechnical variables. Results show that among the sociodemographic aspects, including gender, age, education level, employment status, income, and residential area, only income significantly contributes to distinguishing groups per level of digital skills. The study also shows that motivation gap, access gap, usage gap, and social support, are all associated with individuals’ digital skills.

Evaluation of the Fetal Alcohol Spectrum Disorder Hub Australia website.

To evaluate use and utility of the Fetal Alcohol Spectrum Disorder (FASD) Hub Australia website. Online REDCap user survey incorporating the Website Evaluation Questionnaire, open ended questions, Google metrics data and an accessibility audit. Seventy-six participants: researchers (32%), health professionals (29%) and policymakers/advocates (16%) completed the survey. Most were from Australia (95%) and were likely or very likely to recommend the FASD Hub to colleagues (92%), friends (74%) and patients (72%). The mean Website Evaluation Questionnaire score was at least 3.45/5 for all dimensions (ease of use, hyperlinks, structure, relevance, comprehension, completeness, layout, search option); range 3.45 (search option) to 4.04 (relevance). Participants found the content trustworthy (92%) but wanted more information for, and to support, Aboriginal and Torres Strait Islander peoples, and improved search capacity. Google metrics identified 25,534 unique users over 6 months (82% new users); 83% aged 18-44 years, 72% female and 35% international. Users found the FASD Hub accessible, authoritative and useful and suggested improvements.

Who says what? Social networks and digital inequalities in online political expression and content creation

Political expression has flourished online, especially on social media platforms, but there are also participation gaps associated with long-standing social and digital inequalities including socio-demographics, political capital, and internet practices. In this study, we examine how network characteristics such as size and diversity contribute to gaps in online political expression and content creation, as well as whether they mediate the stratificational effects of antecedent factors. We test these possibilities using data from a two-wave panel survey of adult internet users in the United States collected just before and after the 2018 U.S. midterm elections. Our findings show relatively wide participation gaps associated with network diversity, which also mediates the influence of political interest and digital news use. We argue that more attention should be paid to network inequalities in online participation, particularly whether they arise from fundamentally unfair social conditions.

NIPT for adult-onset conditions: Australian NIPT users' views.

Noninvasive prenatal testing (NIPT) has become widely available in recent years. While initially used to screen for trisomies 21, 18, and 13, the test has expanded to include a range of other conditions and will likely expand further. This paper addresses the ethical issues that arise from one particularly controversial potential use of NIPT: screening for adult-onset conditions (AOCs). We report data from our quantitative survey of Australian NIPT users' views on the ethical issues raised by NIPT for AOCs. The survey ascertained support for NIPT for several traits and conditions including AOCs. Participants were then asked about their level of concern around implications of screening for AOCs for the future child and parent(s). Descriptive and comparative data analyses were conducted. In total, 109 respondents were included in data analysis. The majority of respondents expressed support for NIPT screening for preventable (70.9%) and nonpreventable AOCs (80.8%). Most respondents indicated concern around potential harmful impacts associated with NIPT for AOCs, including the psychological impact on the future child and on the parent(s). Despite this, the majority of participants thought that continuation of a pregnancy known to be predisposed to an AOC is ethically acceptable. The implications of these data are critically discussed and used to inform the normative claim that prospective parents should be given access to NIPT for AOCs. The study contributes to a body of research debating the ethical acceptability and regulation of various applications of NIPT as screening panels expand.