Support Management Processes Research Articles

REENGINEERING AS AN EFFECTIVE METHOD OF IMPROVING BUSINESS PROCESS MANAGEMENT

In the article - "Reengineering as an effective method of improving business process management”- the need to move from functional management to process management is discussed, and the reasons for this are the aging of the existing functional form of business processes, being ahead of competitors in perfecting management, and the expectations of customers to receive increasingly better quality products. The article compares functional and process management and makes a conclusion supporting process management, in particular process reengineering. In addition, the article characterizes several reengineering methodologies (Hammer's, Champ's and Davenport's) and on the basis of their mutual comparison and reconciliation, its conceptual methodology is established. Keywords: business processes; management; Rangering; functional management; process management.

Process Management Practice Analysis on Organizational Performance Mediated by Knowledge Creation

Knowledge is an important resource that supports process management to produce efficient and effective products and services. The research objective is to examine the influence of process management on performance through the role of knowledge creation in the future of new normal. Survey method with saturated sample was used for data collection on 126 head of study programs at public and private universities in the city of Semarang. Partial Least Square-Structural Equation Modeling (PLS-SEM) approach was used to analyze the data. The results of the study found that process management has no direct effect on organizational performance and knowledge creation directly affects performance. Tests indirectly show that the knowledge creation shown to mediate the effect of process management on organizational performance. Implications of research for leaders as a consideration in the implementation of process management practices and knowledge creation in the new normal era of the organization. Suggestions for future research should use a longitudinal design, so that studies can be developed and explored more deeply and prepare other techniques or strategies as alternative solutions in data collection so that they are in accordance with the set targets

Lean management accounting, elimination of waste in the company

The purpose of this study is to outline the current problems with the company's documentation workflow process and propose a plan to implement a new automated system to eliminate waste and improve the company's cash flow. Every enterprise is required to accurately record business operations. Accounting is the foundation of an organization, serving not only to meet legal requirements, but also to support management processes. In the case of large enterprises, complex accounting carries the risk of problems with timely and correct accounting, which can lead to delays in payments, reminders, collection procedures and interruptions in deliveries. As a result, it becomes crucial to put processes in place to safeguard liquidity. The study includes an analysis of the company's current documentation workflow process and identification of problems associated with it. A plan is then proposed to implement a new automated system to eliminate waste. The methodology is based on an analysis of the company's internal data and available technological solutions. The main results of the study include the identification of existing problems in the documentation workflow process and a plan for implementing a new system. The findings indicate that improving process efficiency can help increase the company's cash flow. The study introduces a new perspective on records management in enterprises, especially in the context of eliminating waste and improving liquidity. The theoretical value of the work lies in identifying opportunities for effective records management in the context of supporting business processes. The introduction of an automated documentation workflow system can bring practical benefits, such as reducing payment delays, avoiding debt collection procedures and improving the overall efficiency of business operations.

IT software purchase decisions in terms of business customer experience

The aim of this study is to compare experience of customers making decisions in teams and individually during the process of purchasing IT software supporting management processes in their organization.The research sample consisted of 114 companies from all over Poland that purchased management-supporting software in the last 3 years. Quantitative research method was used to achieve the adopted research objective. A questionnaire was applied as a research tool, while Manna-Whitney U test - was used to determine differences in experiment levels.This article refers to the models of organizational behavior, paying special attention to group and individual factors that business customer experience. The research results show that the experience of people who decide to purchase software as a team is better at all stages of the decision-making process compared to the experience of people making decisions individually.The collected research material, and, above all, the conclusions drawn from it, contribute to the knowledge about the quality of business customer experience in the IT sector, and outline the differences in the quality of such experience between those making decisions in the organization in a team and in an individual manner.

Problems of Information Support of Regional and Municipal Strategic Management

The regional and municipal levels of government are characterized by insufficient preparedness for the transition to new forms of information support based on the digital economy, a lag in the development of information infrastructure, contradictions between the legislative framework and the financial and economic situation of regions and municipalities in the current management system, insufficient effectiveness and efficiency of information support management processes. The purpose of the study is to justify the necessary changes in the information support system of regional and municipal government, which ensures the development of strategic planning and forecast documents and their implementation in the digital economy. Based on the analysis of strategic planning documents in the field of digital transformation of public administration, trends in the introduction of information technologies in the activities of public and private sector organizations have been identified, and the current problems of digital transformation have been identified, taking into account the factor of diversification of the regional economy. Proposals have been formulated to improve the efficiency of information support for regional and municipal government, as well as directions for further research.

THE ROLE OF INNOVATION CLUSTERS FOR THE SUSTAINABLE DEVELOPMENT OF THE REGION

The article considers the directions of intensification of the processes of clustering in the regions of Ukraine. Based on the analysis of the experience of clustering is proposed zoning, taking into account the collisions of national business and industry, as well as regulatory policy. The subject of the study is innovative clusters and their role in the sustainable development of regions. The purpose of the study: to develop practical recommendations to ensure and stimulate the processes of clustering in the context of InDev regions of Ukraine. Methodology. For this purpose the following tasks were solved step by step: the peculiarities of InDev region in the economic and social progress of territories in the context of clustering processes were determined; the strategic prospects for the formation of InDev system of Ukrainian regions and the directions of intensification of clustering processes were substantiated; the key problems of innovation clusters development in Ukraine were systematized taking into account international experience of their creation; the management basis for the formation of innovation cluster models was developed; normative legal acts for information support and proper organizational and economic support of the process of innovation clusters formation were elaborated; methodological support for the processes of diagnostics of innovation clustering in the InDev system of the region was improved. Theoretical (analysis, systematization and generalization of scientific results; process modeling) and statistical (express-analysis) methods were used. Conclusions. Recommendations on the diagnosis of processes of innovation development of regions and processes of innovation clustering on the basis of express-diagnostics procedure, which is based on the assessment of parameters of innovation clustering. According to the results of innovation clustering regions of Ukraine for the first cluster recommended principles of management support processes clustering: the development and implementation of a policy of active integration with Europe, a free economic zone with the EU and other countries of the world; investments in innovation infrastructure; stimulation of venture financing; creation of business gas pedals and platforms of innovative design; organization of technoparks, involving foreign investments, grant projects, budget financing. The second cluster is recommended: involvement of scientific institutions in the processes of active learning business incubators and business gas pedals, adaptation and dissemination of benchmarking technology for innovation clustering. The third cluster is recommended: implementation of industry-specific target projects by InDev, creation of innovation infrastructure facilities based on clustering processes, implementation of regional programs to support business and individual industries, formation of new industry projects to develop production (new production facilities, logistics centers, etc.).

Assessing the Energy and Climate Sustainability of European Union Member States: An MCDM-Based Approach

Topics related to sustainable economic development are currently important issues in the modern world. However, the implementation of this concept and related operational strategies raises many controversies. On the one hand, it offers hope for ecological, safe, and independent economic development, while on the other hand, it raises public concerns about the costs of such changes. These problems are widely appreciated in the EU, which is the undoubted leader in implementing the concept of sustainable economic development. With regard to this issue, this paper presents the developed methodology for assessing the sustainable energy and climate development of the EU-27 countries. The basis of this assessment is 17 selected indicators characterizing the most important areas related to this development. Their selection was conditioned by the assumptions of the Europe 2020 Strategy and the goals (7 and 13) of the UN Agenda for Sustainable Development 2030. Five widely used methods for multi-criteria analysis supporting management processes (CODAS, EDAS, TOPSIS, VIKOR, and WASPAS) were used for the study. In order to carry out an unambiguous assessment and determine the final ranking of countries in terms of energy and climate sustainability, a methodology was developed to specify the normalized value of the Final Assessment Score (Asfinal). Based on it, the sustainability of individual EU-27 countries in 2010, 2015, and 2020 was assessed, and this assessment formed the basis for dividing these countries into four classes (levels) in terms of sustainability. The results confirmed the high differentiation of the EU-27 countries in terms of sustainability, indicating leaders as well as countries with low levels of sustainability. The countries with the highest and most stable levels of sustainable development of the economy are Sweden and Denmark. The results provide opportunities for their interpretation, both in terms of analyzing changes in individual indicators and in terms of the global assessment of sustainable development in individual countries. These results should be used when developing an energy and climate strategy for the next few years for the EU as a whole and for individual countries.

ІНФОРМАЦІЙНО-АНАЛІТИЧНІ ТЕХНОЛОГІЇ ЗАБЕЗПЕЧЕННЯ ПРИЙНЯТТЯ ВІЙСЬКОВОГО РІШЕННЯ ЗА СТАНДАРТАМИ НАТО ПІД ЧАС ВИКОНАННЯ ЗАВДАНЬ У СФЕРІ ДЕРЖАВНОЇ БЕЗПЕКИ

The military decision in the field of state security is taken by the government or the military command, which uses military force to defend the state from aggression. The military decision at the present stage is taken at different levels of military command (strategic, operational, tactical). Standardization of the military decision-making process according to NATO standards opens the way for the wide use of information and analytical technologies by the management bodies of the unit in the planning of service and combat operations in the field of state security. The presence of an information and analytical system for supporting management processes in the automated management system of the unit staff allows to accelerate the process of making military decisions by the brigade management body, as well as to ensure effective interaction and better implementation of the combat capabilities of subordinate units and subunits. The article discusses the issues of implementing information and analytical technologies in the process of making a military decision in accordance with NATO standards in the implementation of service and combat tasks. On the basis of the automated control system of the unit command post with the use of the Arc View GIS version 3.3 geographic information system, the sequence of work of the structural units of the management body at the stages of development, analysis and comparison of options for the method of performing the service and combat task is proposed. Standardization of the procedures of the process of making a military decision by the tactical command bodies leads to the use of automated control tools at the unit command post in order to improve the methods of work of the staff officers and leads to a reduction in its organizational and staffing structure.

Computer System for the Capture and Preparation of Cytopathological Reports for Cervical Cancer Detection and His Utility in Training for Health Personnel.

Health information systems and training are tools that support process management. The current study describes the results of the implementation of technological innovation in the process of the capture and preparation of cytopathological reports. The electronic system was structured based on national standards regarding cervical cancer control. PHP was used to design the software and MYSQL was used for the structure of the database. The total number of health personnel assigned to the cytology department participated, along with a pathologist, who made the records of the patients who came for cervical cytology to a university health center in San Luis Potosi, Mexico. The system was evaluated based on the indicators of structure, process, and results. Structure: comply with the official Mexican regulations for the registration of cervical cancer and electronic health information systems. Process: all records were legible and accurate, with varying percentages of completeness in the patient identification sections (46%) and alternate contact data (80%). Result: percentages above 80% were obtained in the satisfaction of the professionals who used the system. The system was effective as it yielded readable and accurate data that made the process of information capture and delivery of cervical screening results more efficient and faster.

IT System Functioning in the Polish Police as a System Supporting Management Processes

IT System Functioning in the Polish Police as a System Supporting Management Processes

Identification and verification of the key methodology elements of measuring digital competences of ICT companies’ customers

The intensive development of technology, also in the areas of supporting management processes in the organization, forces the need to raise the level of knowledge and technological skills by users. The aim of the article is to identify and characterize important dimensions verifying digital competences of ICT companies’ customers. In the study, the author used individual in-depth interviews conducted with selected specialists of companies designing and implementing IT software. The analysis of the information collected during the research showed that the dimensions of customers’ digital competences proposed on the basis of the literature on the subject were considered useful by managers of ICT companies. Moreover, on the basis of the opinions collected during the survey, the scope of measuring digital competences in an organization has been partially modified and the subject defined more precisely. Thanks to this, the article also gained a practical dimension in the area of competency management.

Agent-based modelling of water balance in a social-ecological system: A multidisciplinary approach for mountain catchments

The European Alps are known as the ‘water towers of Europe’. However, climatic and socioeconomic changes influence both water supply and demand, increasing the need to manage this limited and valuable resource properly to avoid user conflicts and water scarcity. Two major challenges emerge when assessing water scarcity in the Alps: Firstly, mountainous regions are very heterogeneous regarding water availability and demand over space and time, and therefore water scarcity assessments need to be done at low temporal and spatial scales. Secondly, the tight coupling of the natural and the social sphere necessitate an integrative approach considering dynamics and interactions of the social-ecological system. Hence, we applied the agent-based water supply and demand model Aqua.MORE, which is designed for catchment scale and sub-daily temporal resolution, to a case study site in the Italian Alps. In the model, the water supply, the local water managers and water users are represented by interacting model agents. We estimated the water supply by refining the annual runoff data provided by the InVEST water yield model for within-year variations. Local stakeholders contributed to the development of quantitative and spatially-explicit scenarios for land use and tourism evolution. To evaluate water supply and demand dynamics, we assessed six scenarios for the period of 2015 to 2050: three different socio-economic policy pathways, both alone and in combination with a climate change scenario. In all six scenarios, the water demand:supply (D:S) ratio continuously rises from 2015 to 2050.The highest D:S ratio values are prognosed at the beginning of the irrigation period in May. In all scenarios considering climatic changes, the D:S ratio exceeds 20% for several days, indicating potential water scarcity. The simulation results reinforce the importance of analysing water balances at a high temporal resolution and can support management processes and stakeholder dialogues for sustainable watershed management.

Review of Key Performance Indicators for Process Monitoring in the Mining Industry

The sustainable development of an organisation requires a holistic approach to the evaluation of an enterprise’s goals and activities. The essential means enabling an organisation to achieve goals are business processes. Properly managed, business processes are a source of revenue and become an implementation of business strategy. The critical elements in process management in an enterprise are process monitoring and control. It is therefore essential to identify the Key Performance Indicators (KPIs) that are relevant to the analysed processes. Process monitoring can be performed at various levels of management, as well as from different perspectives: operational, financial, security, or maintenance. Some of the indicators known from other fields (such as personnel management, finance, or lean manufacturing) can be used in mining. However, the operational mining processes require a definition of specific indicators, especially in the context of increasing the productivity of mining machines and the possibility of using sensor data from machines and devices. The article presents a list of efficiency indicators adjusted to the specifics and particular needs of the mining industry resulting from the Industry 4.0 concept, as well as sustainable business performance. Using the conducted research and analysis, a list of indicators has been developed concerning person groups, which may serve as a benchmark for mining industry entities. The presented proposal is a result of work conducted in the SmartHUB project, which aims to create an Industrial Internet of Things (IIoT) platform that will support process management in the mining industry.

Development of the technology for changing the sequence of access to shared resources of business processes for process management support

The model of the event log of the information system has been improved. The model contains the sequences of events consistent with implemented sequences of management actions within both the process approach and functional management approach. A strict linear order in time was assigned for each pair of events belonging to the same process. The model is designed to describe the prototype of the as-is business process. A case-based model of a business process, describing the features of its known implementations, reflected in the event log, has been proposed. The model combines a set of implemented sequences of operations of each process and takes into consideration the time to implement these operations, as well as the resources they need. When describing the time to implement the operations of a process, delays in accessing the company’s shared resources are taken into consideration. The model makes it possible to predict the terms of completing the set of business processes competing for the resources when removing or adding new processes to this set. The technology for changing the sequence of access to resources for a set of business processes competing for these resources within the process management was developed. The proposed technology uses the case-based model of a business process to calculate the order of access to resources. The technology provides an opportunity to calculate the total reduction in delays over the implementation time in relation to the implementation terms when processes are competing for resources. The technology makes it possible to choose how to access resources with the least delay in relation to operations completion deadlines for the known variants of a business process implementation. This enables a DM to assess the possibility of launching new processes that use shared resources by reducing the waiting time when accessing these resources

Research on integrated logistical support systems of medium altitude long endurance UAS

The Medium Altitude Long Endurance (MALE) UAS in modern warfare is becoming more and more widespread, which makes the UAS more and more frequently used in warfare. The equipment characteristics of UAS are embodied in the following aspects. The composition of UAS is complex, Ground Stations is distributed deployment, Mission payloads can flexibly change, and the whole system need highly cooperative ability between air and ground. That put forward higher requirements for integrated logistical support system of UAS. Aiming at the unique support characteristics of UAS, this paper constructs the integrated support system of UAS based on the integrated support system of traditional aircraft, which is mainly reflected at five aspects: support organization, support resources, support function, support process and support management. This systems can ensure the integration of all support links in the actual process of UAS support, and meet the operational and mission requirements of UAS to the maximum extent.

Use of the Decision Table for Supporting Management Process in Mining Companies

Abstract The article presents a proposal of use a decision table to support the decision-making process in scope of maintenance management in mining companies. In particular, it refers to decisions related to evaluation and improvement of mining machinery use in the mining production process. The article presents the theoretical foundations of decision tables building and characteristics of the most important stages of creating this table. This whole process was tried to refer specifically the mining industry. For this reason, during construction of the decision tables, the results of research on the effectiveness of the selected mining machines were used. The conducted research provided a lot of data, information and knowledge on the work of the particular mining machines, especially regarding the number and reasons for unplanned breaks during the machines’ work. The developed decision table will consist of conditions, rules and actions whose purpose is to define the recommendations for the particular groups of participants in the mining production process. The obtained results will form the basis for the development of the recommendations and proposals of actions to improve the level of use of mining machines. The authors focused mainly on the practical use of tables to support the decision-making process regarding maintenance and improvement of effectiveness of mining machines. The obtained results confirm the validity of the adopted assumptions. Decision tables can become an important tool that supports the decision-making process within mining companies.

The Role of Technology, Organization, and Environment Factors in Enterprise Resource Planning Implementation Success in Jordan

In many ways, the application of Enterprise Resource Planning (ERP) systems is useful. In today’s business arena, ERP is regarded as a necessity. Implementation of ERP is costly and requires a lot of efforts but in Jordanian organizations, its success rate has been unsatisfactory. Hence, this study attempts to identify factors linked to implementation success of ERP in Jordan. The strategic factors are examined and they include technology adoption, web site service, competitive, top management support, change management, business process management, and trust. Questionnaires were distributed to ERP users in Jordanian firms which returned 141 responses which were analyzed. The results show significant linkage between technology adoption, web site service, competitive, top management support, change management, and business process management, and ERP implementation success. Nonetheless, the findings do not support the linkage between business process management and ERP implementation success. The findings show that firms can leverage TOE for improving ERP’s implementation success to gain the anticipated benefits. Also, there is possibility that different critical success factors have different impacts on ERP benefits. Such finding expands the supposition of TOE theory that resources generate competitive advantages. This paper adds to researches on ERP by providing further evidence of the differing impacts of TOE on the successful implementation of ERP.

Supporting Facility Management Processes through End-Users’ Integration and Coordinated BIM-GIS Technologies

The integration of facility management and building information modelling (BIM) is an innovative and critical undertaking process to support facility maintenance and management. Even though recent research has proposed various methods and performed an increasing number of case studies, there are still issues of communication processes to be addressed. This paper presents a theoretical framework for digital systems integration of virtual models and smart technologies. Based on the comprehensive analysis of existing technologies for indoor localization, a new workflow is defined and designed, and it is utilized in a practical case study to test the model performance. In the new workflow, a facility management supporting platform is proposed and characterized, featuring indoor positioning systems to allow end users to send geo-referenced reports to central virtual models. In addition, system requirements, information technology (IT) architecture and application procedures are presented. Results show that the integration of end users in the maintenance processes through smart and easy tools can overcome the existing limits of barcode systems and building management systems for failure localization. The proposed framework offers several advantages. First, it allows the identification of every element of an asset including wide physical building elements (walls, floors, etc.) without requiring a prior mapping. Second, the entire cycle of maintenance activities is managed through a unique integrated system including the territorial dimension. Third, data are collected in a standard structure for future uses. Furthermore, the integration of the process in a centralized BIM-GIS (geographical information system) information management system admit a scalable representation of the information supporting facility management processes in terms of assets and supply chain management and monitoring from a spatial perspective.

The Population health management as the road map of Italian Regional healthcare systems’ reforms for tackling chronic care

The Italian Health Ministry recently approved a national plan for tackling chronic care, which sets out the prevailing organisational models and the clinical governance guide lines for major conditions. On the top of these addresses, the plan identified the Population Health Management (PHM) approach as a road map for Regional Healthcare Services (RHS) and organizations. The PHM identifies five pillars: 1) demand analysis, segmentation and targeting; 2) set up of clinical pathways from early prevention to treatment and follow up; 3) identify models of care for chronic care management; 4) personalized care pathways; 5) Results, outcome evaluation and quality improvement.The paper aims to provide a national overview of the PHM development in different RHSs, starting from the five pillars as the key variables for analyzing regional patterns further reinforced by the institutional context analysis of reforms driven by the PHM attainments. For instance, the call for population-based system has accelerated yet the processes of merges and establishment of bigger LHAs as healthcare services commissioners serving population of almost 1 billion inhabitants, on average; yet the processes for centralizing the support management processes and programme planning within the regional governance. The paper analyses in depth five regional cases that firstly underwent the PHM model, detangling the policy and management strategies developed compared to the five pillars as well as the resources, tools, infrastructure and ICT technologies put in place and the models of care. The analysis provides insights from the lessons learnt by these RHSs and the challenges they are facing today, in order to understand the implementation matters with the national endowment of the PHM.

Supporting the climate of innovation in the SME sector - an application for SMEs

The ability of contemporary organizations to create innovative solutions in the areas of products, processes, organization and marketing requires proper technical and managerial skills and the skill of continuous learning. The pursuit and efforts of companies to upgrade their competitive position through innovation requires active involvement and improvement from all employees of an organization. Large organizations and international corporations usually have significant resources for developing and supporting management processes. SMEs are struggling with a range of economic, legal and psychosocial barriers, and difficulties in accessing innovative financing sources. Innovation management in smaller businesses, supported by recent data and analytical tools, has a potential for more effective and faster implementation. The aim of this article is to show the determinants and proposals of actions (organizational innovations) supporting the creation of a specific climate and culture of innovation in enterprises from the SME sector. In addition, the article presents an original solution in the form of a developed web application supporting innovation management in an enterprise. The presented utility tool is a proposal for organizational innovation dedicated to companies from the SME sector.