Supplier Relationships Research Articles

Influence of Geopolitical Events on Procurement Strategies and Supply Chain Dynamics in Multinational Corporations

Purpose: The aim of the study was to examine the influence of geopolitical events on procurement strategies and supply chain dynamics in multinational corporations Methodology: This study adopted a desk methodology. A desk study research design is commonly known as secondary data collection. This is basically collecting data from existing resources preferably because of its low cost advantage as compared to a field research. Our current study looked into already published studies and reports as the data was easily accessed through online journals and libraries. Findings: The study found that geopolitical events exert a profound influence on procurement strategies and supply chain dynamics within multinational corporations (MNCs), compelling them to adapt swiftly to global uncertainties. The study underscored that events such as trade conflicts, sanctions, and political instability disrupt established supply chains, necessitating strategic adjustments in sourcing, supplier relationships, and operational practices. MNCs respond by diversifying sourcing locations, enhancing supply chain transparency, and integrating robust risk management frameworks to mitigate geopolitical risks effectively. Unique Contribution to Theory, Practice and Policy: Institutional Theory, Resource Dependence Theory & Transaction Cost Economics (TCE) may be used to anchor future studies on influence of geopolitical events on procurement strategies and supply chain dynamics in multinational corporations. Encourage MNCs to adopt agile procurement strategies that prioritize flexibility and responsiveness to geopolitical disruptions. This includes establishing multi-sourcing strategies, leveraging local suppliers, and implementing digital platforms for real-time risk monitoring and decision-making. Strengthen supplier relationship management practices to build resilient supply networks. Foster transparent communication and collaboration with suppliers to co-develop contingency plans and mitigate supply chain risks arising from geopolitical events. Advocate for transparent and stable trade policies that reduce uncertainty and facilitate global supply chain operations. Engage in constructive dialogues with policymakers to address trade barriers, tariffs, and regulatory inconsistencies that hinder cross-border trade and procurement efficiency.

Renewable energy sharing based on the effect of energy supply from energy transportation and storage side on building load demand

Abstract To lower environmental-based operation costs, many literatures studied the relationship between the energy generation side (EGS) and building load (BL) demand side based on solar-based integrated energy systems (SIESs), without directly considering the effect of energy from energy transportation and storage side (ETSS) on BL demand, which may result in waste of solar energy extracted. To enhance energy utilization, this study proposed an analysis method that renewable energy source shares among different buildings was investigated based on the supply relationship between energy from the ETSS side and BL demand side. ETSS included an electric boiler/chiller (EB/C), double-effect absorption heat pump (AHP) and tank. According to the energy sources from ETSS and building loads for a hotel, a residence and a hospital on a heating/cooling day. The proposed analysis method was used to develop the potential of available renewable energy through energy sharing from the perspective of the energy consumption differences of the three buildings. The results presented that the potential of renewable energy utilization was further developed by reasonably operating the use and storage of energy sources from ETSS based on the optimization between energy sources from EGS and building loads. Energy source shares among different buildings with different energy consumption characteristics enhanced energy efficiency according to reasonably change the useable time of energy sources from tanks. When a building required a large number of energy sources, the buildings with low energy consumption directly shared renewable energy without considering the use of energy storage. This study can provide a reference for optimizing the design of integrated energy system (IES)-based architecture with different building loads.

Design error: Its effects on building projects delivery period

Within the construction industry, design errors are an inevitable occurrence stemming from misapplied or inaccessible information. This study assessed the effects of design error on building projects delivery period. To achieve this goal, the study scrutinized literature from various authors and gathered primary data through a structured questionnaire. Out of the ninety-three questionnaires distributed among contractors, skilled labours, unskilled labours and industry professionals, eighty were returned, coded, and analyzed using descriptive statistics, percentiles, and mean item scores. The study concludes that design errors greatly extend construction timelines, disrupt workflows, cause procurement delays, hinder commissioning and testing, and adversely affect the execution of future projects. These disruptions result in higher costs and reduce the overall quality and efficiency of construction activities, emphasizing the crucial need for better design accuracy and management within the construction industry. The study recommends enhancing design review processes, leveraging collaborative project management tools, establishing clear change management protocols, strengthening supplier relationships, implementing rigorous quality assurance measures, and prioritizing team training. These actions are proposed to mitigate the impact of design errors on construction projects, aiming to reduce delays, enhance communication, and improve overall project efficiency.

The Effect of Purchasing Accounting System on Transaction Efficiency and Supplier Satisfaction

This article discusses the importance of the Purchasing Accounting System in supporting business continuity, especially in the procurement of goods needed by the company. This system serves as a vital element in the company's operational cycle, which focuses on recording, managing, and tracking transactions for the purchase of goods or services. This research uses the literature study method, by collecting data from various relevant sources. The results of the analysis show that the Purchasing Accounting System consists of a series of integrated procedures, methods, and tools to ensure that every purchase transaction is recorded accurately and managed efficiently. The main components in this system include processes ranging from submission of purchase requests, evaluation and selection of suppliers, to payment of supplier invoices. With a well-structured system in place, companies can minimise errors, ensure compliance with internal policies, and manage cash flow more effectively. The system also supports transparency in supplier relationships, and improves efficiency and accuracy in the purchasing process. In short, the Purchasing Accounting System plays a crucial role in efficiently managing the purchasing aspect, which in turn supports the continuity and success of the company's operations.

Satisfaction Evaluation and Sustainability Optimization of Urban Medical Facilities Based on Residents’ Activity Data in Nanjing, China

Research on public service facility evaluation has mainly focused on spatial accessibility and facility quality from a supply perspective, but has rarely focused on the evaluation of service facilities from a usage perspective. Researchers can observe the service quality, frequency of use, functional connotation, satisfaction level, and other aspects of facilities from the user’s perspective, effectively compensating for the disadvantage of insufficient precision in traditional macro statistical data. This study proposes a new method for evaluating medical facility usage and service quality based on residents’ activity data. We established an evaluation index system from the perspective of residents’ activity by measuring intensity, frequency, and service satisfaction through network grading data and online comments context. Then, we evaluated the supply and demand relationship of medical facilities, identifying the influencing factors of medical satisfaction. We have also proposed specific strategies for sustainable optimization of medical services. The results show that (1) the service attitude (0.024, 0.002**), service efficiency (0.133, 0.001*), and service quality (0.017, 0.001**) of medical institutions are the core factors that affect medical satisfaction, followed by the convenience of residents in accessing medical resources, showing a significant positive correlation (p < 0.01, Total R2 = 0.9061); and (2) the medical service level in Nanjing City is generally balanced, although spatial heterogeneity exists in the Qixia and Jiangning boroughs.

Influence of supplier development on supplier satisfaction: a mediating role of buyer–supplier relationship

PurposeThe study aims to understand the influence of supplier development (SD) activities on supplier satisfaction through the lens of social capital theory (SCT) and to understand the mediating role of the buyer–supplier relationship (BSR) in improving supplier satisfaction (SS).Design/methodology/approachThe research is based on survey of 110 key informants belonging to 50 medium to small supplier companies in the Indian automotive sector. We employed the PLS variance-based modelling technique for the data analysis.FindingsThe investigation resulted in a comprehensive framework for SD activities influencing SS. Further findings recognize a positive influence of SD activities such as payment terms and BSR, which are components of structural social capital on the SS. SD activities such as quality management and delivery, which are indicators of relational capital, affect SS through the mediation of BSR.Originality/valueThe study confirms the role of BSR in SS. The deliberations can help the managers of buyer and supplier firms and researchers to classify and strategize SD activities to improve performance and BSR to become preferred customers through SS.

Influence of Supply Chain Integration, Information Sharing, and Supplier Relationships on Operational Efficiency of Manufacturing Companies

This research investigates the influence of supply chain integration, information sharing, and supplier relationships on operational efficiency in manufacturing companies across diverse industries. A quantitative research approach is employed, utilizing surveys to collect data from 300 organizations. Correlation analysis, regression analysis, mediation analysis, moderation analysis, and structural equation modeling are utilized to analyze the data and test hypotheses. The results demonstrate significant positive correlations between supply chain integration, information sharing, supplier relationships, and operational efficiency. Regression analysis confirms the significant impact of these dimensions on operational efficiency, with supply chain integration exhibiting the strongest effect. Mediation analysis reveals that information sharing and supplier relationships partially mediate the relationship between supply chain integration and operational efficiency. Moreover, the moderation analysis highlights industry sector as a significant moderating factor. The findings underscore the strategic importance of supply chain integration, information sharing, and supplier relationships in driving operational excellence and offer actionable insights for supply chain management practitioners.

Supplier relationship management and business performance of small-scale grapes processing firms in Dodoma, Tanzania: the moderating role of logistics capabilities

PurposeThis paper aims to investigate the effect of supplier relationship management (SRM) on the business performance of small-scale grapes processing firms in Dodoma, Tanzania. The paper also examines the moderating role of logistics capabilities in the relationship between SRM and business performance.Design/methodology/approachThis research uses a cross-sectional survey design. A structured questionnaire was used to collect data from 202 small-scale grape processing firms. The data were analysed through descriptive and structural equation modelling.FindingsThe findings revealed that buyer-supplier relationships, supplier development and supplier selection were positively and significantly related to business performance. Furthermore, knowledge transfer had no relationship with business performance. On the other hand, the findings showed that logistics capabilities significantly moderated the relationship between SRM and business performance.Research limitations/implicationsThe study was cross-sectional, conducted only in Tanzania, and focussed entirely on small-scale firms processing grapes as raw materials. Thus, generalising the study findings to other countries with different conditions should be done cautiously. Also, this study used subjective measures, and other studies could use objective measures.Practical implicationsThe study helps firm managers understand the importance of supplier relationship management on business performance. The findings also can be used by policymakers to create targeted policies and initiatives that support the firm’s growth and sustainability.Originality/valueTo the best of the researchers’ knowledge, this is the first attempt to find empirical support for the moderating role of logistics capability in supplier relationship management and the business performance of small-scale grapes processing firms in the Tanzanian context.

Evaluating supply chain management practice among micro and small manufacturing enterprise in southwest, Ethiopia

The aim of this study was to assess the supply chain management practices of micro and small scale manufacturing enterprise operated in Bench-Sheko zone, southwest, Ethiopia. This examination utilized the realistic investigation plan to overview the appraisal of store network the board rehearses on the miniature and limited scope fabricating endeavors worked in Bench-Sheko zone. The assessment has accepted qualitative investigation approach. The study uncovered that just 38%, 26%, 32%, 49%, 15%, 43%, 36%, 38%, 32%, 27% and 34% of assembling endeavors in the zone consolidate natural prerequisites in choosing suppliers, reuse side-effect, squander reusing strategy, utilized crude materials that needs less energy, give impetuses to the possible providers, share data oftentimes to the providers, advance vital provider relationship, advance store network joining, quality coordination’s, electronic coordination’s the executives and coordination’s timetable alone. The after effect of this study has some significant ramifications to the miniature and limited scope producing undertakings. In such manner to remain serious and make due over the long haul the assembling ventures should zero in additional on accepting green supply chain network, supplier relationship and logistics management.

The influence of agility on green purchasing practices: the role of supplier governance and supplier relationships

PurposeThis paper aims to illuminate the nuanced dynamics of green supply chain management (GSCM), specifically focusing on the intersections of supplier relationships, supplier governance and organizational agility. Recognizing a gap in the understanding of how these elements confluence to promote green purchasing, the paper uses a quantitative study on data collected from the Australian food industry. Advanced analysis techniques provide empirical evidence underscoring the pivotal roles these elements play, expanding on current GSCM literature within a resource-based view.Design/methodology/approachThis study, based on a questionnaire sent to Australian food professionals, used higher-order reflective constructs to assess supplier relationships and governance. Data was analyzed using partial least squares structural equation modeling and Hayes PROCESS, considering factors like firm revenue and manager experience. Both the reliability of measures and mediation hypotheses were stringently validated using established guidelines.FindingsThe comprehensive study validated supplier governance's key influence on green purchasing and supplier relationships. Notably, organizational agility emerged as a crucial mediator, underscoring the interplay of these constructs. Concurrently, the reflective measurement model exhibited robust validity and reliability. Interestingly, demographic factors such as company size, revenue and managerial experience showed no discernible impact on green purchasing practices.Practical implicationsIn the Australian food sector, supplier governance and relationships are pivotal for advancing green purchasing. This study emphasizes the value of organizational agility in amplifying these practices. Managers, when aligning with supplier relationships enhanced by communication and mutual aid, can foster robust green initiatives. Embracing these insights and the critical importance of supplier governance, managers can drive more sustainable, informed supply chain decisions in the industry.Originality/valueIn pursuit of understanding the relationship between supplier governance, supplier relationships and green purchasing, this research uniquely situates itself within the resource-based view (RBV) to reveal critical theoretical and practical implications. By focusing on the Australian food industry, the study spotlights the often-overlooked mediating role of organizational agility in linking supplier relationships with green purchasing efforts. In doing so, this research not only strengthens the argument for fortified supplier relationships – as a catalyst for enhancing agility and thereby green practices – but also re-contextualizes the RBV in a fresh light. This new perspective provides managers with an enriched model, emphasizing the imperative of solid supplier governance for sustainable, agile and green supply chain operations in the food domain.

The Best of Both Worlds: How Financial Growth Can Engender Improved Sustainability for Businesses

In recent decades, the increasingly competitive marketplace that has resulted from factors such as globalization and technological innovation has made it ever harder for businesses to deliver economic sustainability. At the same time, the pressure on businesses to achieve and maintain environmental sustainability has also grown significantly. This study examines the factors that influence economic sustainability, the relationship of economic sustainability to environmental sustainability, and the extent to which these two factors ultimately affect financial growth. In order to achieve this, this study analyses the results of 342 questionnaires completed by managers of manufacturing companies within Saudi Arabia’s small and medium enterprises (SMEs) sector. This analysis, using structural equation modeling, showed that innovation inclination, customer centricity, supplier relationships, network maturity, and strategic agility all have significant effects on economic sustainability. This study also shows that economic sustainability has a significant impact on environmental sustainability and that economic sustainability and environmental sustainability positively impact financial growth. This study adds to the current literature by demonstrating an explicit association of innovation inclination, customer centricity, supplier relationships, network maturity, and strategic agility with economic sustainability, as well as a positive relationship between economic sustainability and environmental sustainability. The findings also contribute to the literature by showing the direct impact of both economic sustainability and environmental sustainability on financial growth. In practical terms, this study will help Saudi SMEs develop business strategies that drive both environmental and business performance and provide useful insights for Saudi policymakers and financial institutions looking to support the Saudi Vision 2030 aims by encouraging funding and support mechanisms that drive better business and environmental performance.

Financial Institution's Role in Supply Chain Risk Management: Strengthening Resilience and Mitigating Financial Risks

One of the most important problems that multinational organizations are dealing with in risk-oriented supply chains is efficiency assessment and choosing the best low-risk financial institution for financial assistance. We provide an integrated approach for evaluating the unpredictable, dangerous, and fragile arrangement of the financial sector, which directly affects the supply chain network's processing stages. This model is supported by fuzzy-soft tools. The real economy is currently under pressure from both the domestic economic crisis and the decline in international commerce. President Xi Jinping has often suggested stepping up initiatives to assist the real economy's high-quality growth. In this regard, the development of the model for supply chain financing offers a fresh approach to resolving the funding issues faced by businesses. To tackle the financial issues facing the marketplace, we should use the chain of custody finance model, but we also need to thoroughly understand the risks associated with it and how to manage them. False trade orders and insufficient control over core businesses are difficulties that the present logistics finance risk management must deal with. The World Wide Web, big data, and block chain technologies are all blooming, opening new avenues for risk management in block chain finance. As a result, the goal of this essay is to examine the features of supply chain finance based on the technology of block chain, examine the risks associated with financing supply chains, and debate how to use block chain innovation for supply chain banking risk management.[4] Risk Financing: To assist organizations in transferring or reducing supply chain risks, financial institutions offer risk financing solutions including insurance & alternative risk transfer methods. The creation of novel risk financing products, evaluation of their performance, and comprehension of the effects on the resilience of supply chains can all be the subject of research. Financial institutions provide supply chain financing options like factoring, discounted invoices, and supply link finance programmed that help businesses manage their working capital, improve cash flow, and lower the risk of supplier failure to pay or insolvency. The effects of different financing choices on supplier relationships, supply chain stability, and overall risk reduction may be studied. Financial institutions collaborate with businesses to detect and classify different supply chain risks. An extensive investigation of the supply network environment, encompassing suppliers, transportation, logistics, and market dynamics, is required in this phase. Data gathering techniques used may include questionnaires, interviews, & site visits. In the above rank one is axis, and the last one is Punjab national bank. Financial Institution in Supply Chain Risk Management In the above rank one is axis, and the last one is Punjab national bank.

Beyond traditional supply chain management: Addressing sociopolitical challenges in increasingly turbulent global trade landscape

AbstractAn increasing number of sociopolitical issues, including international wars, armed conflicts, decoupling of economic powers, deglobalization, nationalism, protectionism, sanctions, tariff wars, political tensions, and other sociopolitical forces affecting global supply chains (GSCs) and supply chain management (SCM) strategies. Amidst these sociopolitical factors, the global trade landscape is undergoing a seismic shift. This paper examines the complex web of these sociopolitical aspects, their impact on SCM strategies, and their implications for GSCs. The systematic literature review approach is used for this research, which entails the following steps: selecting and assessing pertinent sources, summarizing and synthesizing the literature, examining challenges and opportunities, articulating conclusions, and pinpointing prospective directions for future research. The findings of this study reveal that these sociopolitical factors have significant impacts on multiple facets of SCM, such as sourcing strategies, supplier relationships, risk management, and overall supply chain resilience. In addition, the study presents a roadmap for businesses to effectively navigate these difficulties, which involves diversifying supply chain networks, integrating corporate sustainability strategies, and implementing environmental, social, and governance factors into business operations. The originality of this research lies in its integrated and holistic approach to the integration of sociopolitical factors into SCM theory and practice.

Being your ‘authentic self’: A key to success in the buyer–supplier relationship in indirect procurement

Early in a career as a procurement professional, practitioners are focused on the goals of the company and how to achieve their own career goals as they traverse the buyer–supplier relationships, obtaining the company’s needed goods and services. For practitioners in the indirect categories, the sheer number of suppliers that must be interacted with is sometimes daunting. Finding the keys to building successful buyer–supplier relationships is often reduced to a formulaic transactional process. To be truly successful, you must become well versed in how your own personal traits become key in building relationships with suppliers. Suppliers that provide goods and services, considered indirect purchases, are not always transactional relationships. While these suppliers do not provide raw materials for your company’s production, they supply the infrastructure that supports the whole company and helps bring those finished products or services to market. With that in mind, it is integral to the success of your company that you have good relationships with these suppliers, built on the foundation of trust. In building that trust, the practitioner must become comfortable with the aspects of transparency, integrity and being their authentic self when working with the representatives of their suppliers. While there are risks and pitfalls that must be kept in mind, the personal traits that you present to your suppliers could very well be the key to your success or failure in your role as a procurement professional.

The rise of intelligent procurement: Embracing AI and data analytics for crossfunctional synergy

This paper delves into the transformative role of procurement in modern corporate structures, especially in North American businesses, highlighting its evolution from a transactional function to a strategic asset within organisations. The core aim is to explore how technological advancements, particularly in data analytics and cognitive artificial intelligence (AI), are redefining procurement’s role, facilitating cross-functional collaboration and driving innovative practices. The scope of this paper encompasses the historical perspective of procurement’s underestimated strategic potential, its current integration into various organisational facets and the profound impact of AI and data analytics in enhancing procurement’s efficacy and strategic value. Readers can expect to gain a comprehensive understanding of the strategic transformation of procurement, particularly how it has moved beyond traditional cost management to become a central player in innovation, risk management and sustainability efforts. The paper provides insights into the practical applications of data analytics and AI in procurement, showcasing how these technologies enable predictive decision making, enhance supplier relationship management and contribute to effective risk assessments and budget forecasting. The paper also underscores procurement’s growing influence in strategic decision making and its critical role in fostering cross-functional partnerships. Readers will also learn about the increasing importance of trust and ethical practices in procurement, reinforcing their position as a vital component of organisational success. Ultimately, the reader will be equipped with the essential knowledge to understand the evolving landscape of procurement, its strategic implications and the potential of AI and data analytics in shaping future procurement practices.

Effects of customer unionization on supplier relationships and supplier value

This study examines whether suppliers modify trading strategies upon their customers’ unionization. The study demonstrates that when customers unionize, suppliers experience negative stock returns and rely less on the unionized customers for sales. Results are robust for alternatively using a regression discontinuity design. Suppliers reduce their exposure to unionized customers due to the demand uncertainty arising from potential labor disruptions, the customers’ reduced competitiveness in the product market, and customers’ potential shifting of unionization costs to suppliers. Furthermore, suppliers with unionized customers mitigate risks by seeking new customers and diversifying their customer concentration.

Sustainable Evolution: Investigating the Factors Contributing to the Transformation of Coffee Businesses from Unplanned to Well-Planned, Sustainable Enterprises in Padang

This research aims to identify the factors contributing to the sustainable evolution of coffee businesses in Padang, West Sumatra. The research is an exploratory qualitative study. Each coffee shop, while differing in focus and approach, prioritizes quality, utilizes technology, and implements strategies for long-term sustainability in its operations. Each coffee shop demonstrates unique strategies in outbound logistics, whether through distribution methods, technology integration, strategic cooperation, or customer engagement, tailored to its specific business model and target audience. Each coffee shop employs unique marketing and sales strategies tailored to its business model and target audience, emphasizing customer engagement, promotional diversity, and long-term relationship building. Each coffee shop offers unique services, focusing on customer experience, atmosphere, personalized interactions, and proactive issue resolution to build strong customer relationships and foster loyalty. Each coffee shop employs distinct procurement strategies tailored to its business model and goals, focusing on supplier relationships, diversification, and preparedness for uncertainties to ensure smooth operations and long-term sustainability. Each coffee shop employs structured mentoring, technology integration, and maintenance practices tailored to support long-term sustainability and business growth, ensuring efficient operations and a positive environmental and community impact. Each coffee shop employs structured recruitment, training, and development programs tailored to their business needs, emphasizing employee skill enhancement, performance improvement, and continuous learning to provide excellent service. Each coffee shop employs technology as a tool to enhance sustainability, efficiency, and productivity, utilizing strategies tailored to their specific needs and challenges, whether it’s overcoming network interference, ensuring reliable technology selection, or managing repair costs efficiently.

Coordination of Online Shopping Supply Chain Considering Fresh Product Preservation Efforts and Cargo Damage Costs

To reduce the losses caused by insufficient preservation efforts during transportation, the preservation effort level has been the focus of research. In the fierce competition of online sales, it is particularly important to reduce the cost of damaged goods by improving the level of preservation efforts. Therefore, according to Stackelberg game theory, this article establishes five decision-making models and incorporates the damage rate and preservation effort level into the research. Finally, this article coordinates the online shipping supply chain (SC) through a joint contract. After comparing and analyzing the model results, research has found that: (1) in centralized model, the level of preservation effort reaches its optimal level and the system benefit is maximized; (2) under third-party logistics (TPL) leading decision-making, the different bearers of cargo damage costs will not affect the profits of both parties and the system; (3) among the four decentralized models, the level of preservation efforts and system profit are highest when the decision is led by online store and TPL bears the cost of damaged goods; and (4) under a given sharing ratio, when the logistics service quotation satisfies a certain range of condition, the online shopping SC can achieve Pareto improvement. This paper studies the differences and reasons for decision models in the supply and demand relationship between online stores and TPL, which provides fresh product e-commerce decision-makers with a theoretical basis.

Construction framework process: a qualitative investigation of behaviour change drivers and project outcomes

Purpose Construction framework agreements are identified by the UK Government’s Construction Strategy 2025 as an integrated procurement path to improve construction industry efficiency. However, criticisms from the industry have arisen from the lack of transparency and incorrect application of such frameworks. This paper aims to examine the client and supplier relationships within a framework agreement to discover what behaviour change drivers should be applied in the framework process to achieve the desired project outcomes. Design/methodology/approach A triangulation approach was adopted. An initial literature review on organisational behaviour and job performance theories was conducted followed by a qualitative expert review survey of client construction managers to confirm the project outcomes desired by public-sector clients and the associated behaviour change drivers. This was followed by a qualitative multiple-case study investigation of eight typical framework projects to form a commonality of views to explain the impact of behaviour change drivers on project outcomes. Findings Results from both qualitative studies demonstrated that improvements in project outcomes of time, cost, quality, sustainability and closer relationships can be driven by two sets of behaviour drivers: client organisational behaviour change drivers (setting up incentive and risk-sharing procurement approach, effective communication through development of stronger relationships and performance monitoring using contract key performance indicators) and supplier contextual behaviour change drivers (motivating conscientious behaviour and attitude towards self-improvement and innovations, supporting shared culture of providing services aligning with the client needs, promoting learning and development amongst all suppliers and most importantly providing trust and collaboration to the client). Research limitations/implications The investigation was based on an expert review with eight multiple-case studies conducted within the geographical area of England. Further research should be conducted nationwide so that the findings can become more robust and benefit the entire public sector. Practical implications It is suggested that framework managers should apply the supplier contextual performance drivers as selection criteria in the procurement process, whilst the client organisational performance drivers should be applied in the whole procurement and construction monitoring process to drive project outcomes aligned with the government construction policy objectives. Originality/value This research demonstrates that the project behaviour of clients and suppliers can be shifted within the construction framework environment to yield the desired project outcomes. This can be achieved by applying the client organisational behaviour drivers and the supplier contextual behaviour change drivers in tandem to optimise the framework process.

The influence of collective emotions in the response to supply chain disruptions: a buyer–supplier empirical approach

PurposeThe objective of this study is to examine how emotions play a role in the firm’s reaction to disruptions in the supply chain. Drawing on the upper echelons theory, we evaluate whether managers’ perception of collective emotions (CEs) in the supply environment affects the execution of specific organisational responses (bridging and buffering) to disruptive events. Furthermore, we investigate to what extent companies' own capabilities, such as supply chain resilience, influence this relationship.Design/methodology/approachA web-based survey was distributed among managers involved in supply chain relationship management (e.g. supply chain or purchasing managers). LinkedIn was used to identify and contact adequate respondents, and 221 valid responses were collected. The proposed theoretical model was empirically tested using structural equation modelling based on partial least squares (PLS-SEM).FindingsResults suggest that emotions can shape a firm's response to supply chain disruptions. In fact, managers are more likely to pursue both bridging and buffering strategies as their perception of CEs increases. However, the intensity and underlying motivations for pursuing each strategy differ.Originality/valueWhen CEs are perceived by buyer managers, stronger supply chain resilience incentivises the choice of cooperative practices within existing suppliers, thereby reinforcing pre-existing links. We conclude that combining companies' inherent variables or capabilities with managerial cognition and perceptions can improve our understanding of decision-making processes and buyer–supplier relationships.